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Should You Sign Up With American Merchants Inc? Read This First

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American Merchants Inc.

Rating
A
4.7/5
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Pros and Cons of American Merchants Inc.

Pros

Provides e-commerce solutions
No negative reviews
No reported lawsuits
24/7 customer support
Serves diverse industries

Cons

Misleading marketing tactics
Contract cancellation penalties
Monthly / annual fees
Variable processing rates
Equipment leasing terms

Overview

In this American Merchants Inc. review, we’ll provide a clear look at their credit card processing services, including point-of-sale (POS) systems, mobile payment tools, and e-commerce options. We’ll outline which businesses may benefit most, while also highlighting customer reviews to reveal common praise and concerns. Along with services, we’ll examine pricing, contract terms, and specific features so you know what to expect. By the end, you’ll have the insights needed to decide whether American Merchants Inc. is the right fit for your business’s payment processing needs.

About American Merchants Inc.

Screen Capture of American Merchants Inc. Homepage
American Merchant Inc. Homepage

Founded in 2012, American Merchants Inc. is a merchant account provider that serves most standard-risk business types in the U.S. The company is a reseller of First Data (now Fiserv) products and services.

Products & Merchant Services

Payment Processing

American Merchants Inc. handles payment processing for most major credit and debit cards across various business types. Their services include virtual terminals, access to a payment gateway, Clover POS systems, mobile solutions, PCI compliance, tokenization, card swipers, and Level 2 B2B processing.

Point of Sale Systems and Equipment

American Merchants Inc. provides advanced point-of-sale (POS) systems and equipment suitable for different businesses, from retail stores to restaurants.

E-Commerce Integration

For online businesses, American Merchants Inc. offers secure e-commerce solutions. Their payment gateway integrates with various e-commerce platforms, ensuring smooth and secure online transactions. It supports shopping carts and enables recurring payments, simplifying the management of subscriptions or installment payments.

Security and Fraud Protection

American Merchants Inc. prioritizes security by ensuring all transactions are PCI compliant, protecting sensitive customer data. They also provide fraud prevention tools to safeguard businesses against fraudulent transactions and chargebacks.

Transparent Pricing Model

American Merchants Inc. uses a transparent pricing model, disclosing all fees upfront to avoid hidden charges.

Customer Reviews & Sentiment

No Merchant Complaints for American Merchants Inc.

Our research reveals an absence of negative reviews about American Merchants Inc., and there’s no indication that the company is involved in any scams or ripoff activities. The lack of complaints could be partially due to the company’s generic name, which might lead to confusion and misattributed complaints. However, there are no closely related complaints that seem to be about American Merchants Inc. We encourage you to share your experiences with American Merchants Inc. in the comments below to enhance our understanding of their customer satisfaction.

American Merchants Inc. Lawsuits

There are no current class-action lawsuits or Federal Trade Commission (FTC) complaints against American Merchants Inc. Clients who are seeking non-litigious methods to address any dissatisfaction with the company are advised to report their concerns to the appropriate supervisory organizations.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBBN/A

PaymentPop Rating for American Merchants Inc.

Negative Feedback

There are no negative reviews published about American Merchants Inc on the PaymentPop website.

Positive Feedback

American Merchants Inc took the time to understand our business and offered a payment solution that actually fit our needs. The pricing is straightforward, and we’ve had zero issues with processing since switching. It’s refreshing to work with a team that’s responsive, knowledgeable, and truly cares about customer success.

No BBB Profile

The Better Business Bureau does not maintain a profile for American Merchants Inc. at this time. We therefore will not factor a BBB rating into this review.

Processing Rates & Fees

Three-Year Agreement

The typical American Merchants Inc. contract extends over a three-year period through First Data (now Fiserv), reflecting the terms commonly associated with First Data (Fiserv) due to American Merchants Inc. acting as a reseller. While specific rates and transaction fees are not detailed within the contract, they are expected to be in line with First Data (Fiserv) standards. Nevertheless, as a reseller, American Merchants Inc. may adjust the standard First Data (Fiserv) contract terms.

First Data (Fiserv) typically engages in multi-year contracts that include an early termination fee of $495, a monthly PCI compliance fee of $19.95, and employs tiered pricing. Transaction rates are set at 2.69% plus $0.19 for swiped transactions and 3.69% plus $0.19 for keyed transactions for businesses processing up to $50,000 monthly. For those exceeding $50,000 in monthly transactions, the rates adjust to 2.29% plus $0.19 and 3.29% plus $0.19, respectively. Also noteworthy is the inclusion of non-cancellable, long-term equipment leases through First Data Global Leasing.

Virtual Terminal and Payment Gateway Pricing

American Merchants Inc. promotes its virtual terminal and payment gateway services as part of its e-commerce solutions, though specifics regarding pricing for these services are not publicly disclosed. Generally, additional charges, such as gateway fees, technical support fees, batch fees, and other transaction rates, are applicable to these e-commerce services.

Avoid Equipment Leases

Review of the documentation indicates standard contract terms are utilized by American Merchants Inc., with the presence of an early termination fee (ETF) likely, though not explicitly mentioned in the provided guide. The equipment lease, facilitated through First Data Global Leasing, constitutes a long-term, non-cancellable commitment, potentially exceeding the term of the merchant account agreement. We generally advise against signing long-term equipment leases when direct purchase is feasible, especially considering the availability of credit card terminals for under $500. Accordingly, our evaluation of the company’s approach in this area is adjusted to reflect a “B” rating.

Employee Reviews & Sales Practices

Sales Approach

American Merchants Inc. appears to primarily market its services via traditional advertising and strategic partnerships. There is no evidence at this time that the company employs independently contracted sales agents, but it is also entirely possible that it does. We cannot find any American Merchants Inc. reviews that describe unethical conduct by the company’s sales agents, which is a positive sign.

Misleading Quotes

The “Compare Rates” page on the American Merchants Inc. website features a table that quotes “Rates as low as .89%” and “Rates as low as 1.89%.” We typically consider this type of rate quoting to be deceptive because it could give clients an unrealistic expectation of the rates they will pay. However, the page at least partially explains that rates will vary according to the specifics of each business. We will therefore not lower the company’s score in this section, but caution merchants not to expect effective rates anywhere near those advertised. If you suspect that American Merchants Inc. is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden costs.

American Merchants Inc. Competitors

Compare American Merchants Inc. to competitors that earned top marks.

Bottom Line

American Merchants Inc. is considered a reliable credit card processing provider based on comprehensive reviews and its current standing in the industry. The company boasts a pristine complaint record, with no significant grievances registered across major consumer protection platforms. This indicates a strong commitment to customer satisfaction and operational transparency. However, potential clients should remain vigilant about issues that are not uncommon in the industry, such as potentially misquoted rates and the pitfalls of long-term equipment leases that can lock merchants into less favorable terms.

Even though American Merchants Inc. performs well in industry evaluations, we advise merchants to approach contract negotiations with thorough due diligence. It’s essential for business owners to scrutinize the terms of any agreements, particularly regarding fee structures and contract duration. Comparing American Merchants Inc.’s services and fees with those offered by top-rated credit card processors can provide additional perspective, ensuring that merchants secure the most competitive and flexible terms available. This level of careful consideration can prevent unforeseen costs and complications over the course of a business relationship.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact American Merchants Inc.

Contact & Customer Support
CEOJumesh Walia
Headquarters2219 W Olive Ave, Suite 106, Burbank, California
General Support(855) 658-9548
Websiteamericanmerchantsinc.com