Axcess Merchant Services Review: Fees, Complaints, & Lawsuits

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Axcess Merchant Services
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Axcess Merchant Services

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Axcess Merchant Services Payment Processing

Founded in 2007, Axcess Merchant Services is a UK-based merchant account provider that specializes in e-commerce solutions for card-not-present merchants. The company was created as a more robust online payment service for high-risk merchants and merchants who have outgrown “PayPal“-style platforms. Axcess Merchant Services states that can facilitate payments in over 170 different currencies and is partnered with 391 acquiring banks. However, the names of those banks are not disclosed. In addition to merchant services, the company also advertises that it provides account analytics, fraud prevention, security management, mobile billing, and virtual terminal services.

Axcess Merchant Services Location & Ownership

The Axcess Merchant Services website does not disclose the identities of its executive leadership, but several third-party sources suggest that Martin Greenbank is the CEO of the company while Nick Fox is listed as managing director. According to the company’s website, Axcess Merchant Services is headquartered at Regent House, Bath Avenue, Wolverhampton. WV1 4EG.

Axcess Merchant Services Review Table of Contents

  • Costs & Contract: Axcess Merchant Services appears to offer variable contract terms that will depend on each merchant’s business type and processing history.
  • Complaints & Service: Axcess Merchant Services complaints number fewer than 10 on public complaints forums.
  • BBB Rating: Axcess Merchant Services does not currently have a profile with the Better Business Bureau.
  • Sales & Marketing: Axcess Merchant Services does not appear to hire independent sales agents and has not received any complaints about its sales practices.
Axcess Merchant Services payment processing

Axcess Merchant Services offers a number of e-commerce merchant services

Should You Trust Axcess Merchant Services?

Lawsuits, Reviews & Complaints

Here's Who We Trust.

Complaint Summary

Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A

Clean Complaint Record

We are currently unable to locate any negative Axcess Merchant Services reviews, and there is no indication that the company is a ripoff or a scam. For a provider that has been active since 2007, this is an impressive complaint record that seems to reflect an available and effective customer service department. The company’s spotless record is doubly impressive given Axcess’s wide range of banking relationships and willingness to serve high-risk merchant types. However, this may also result in merchants filing complaints against one of Axcess’s partner banks when Axcess could partially be at fault. In the absence of evidence that this is happening, however, we are inclined to award Axcess an “A” rating in this category. If you have your own Axcess Merchant Services review to make, please do so in the comments below.

Axcess Merchant Services Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Axcess Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Axcess Merchant Services Customer Service Options

Axcess offers phone and email support to all of its merchants, but does not rank as one of the best merchant account providers for customer service.

We have located a single Axcess Merchant Services customer service phone number:

+44 (0)113 819 7156 – General Customer Support

Axcess Merchant Services also offers a customer support form on its website as well as a live chat option.

Is the BBB Rating for Axcess Merchant Services Accurate?

Better Business Bureau Profile

See Which Processors Offer No Monthly Fees And No Contracts.

No Profile

The Better Business Bureau does not maintain a profile for Axcess Merchant Services at this time. We therefore will not factor a BBB rating into this review.

How Expensive is Axcess Merchant Services Service?

Rates, Fees, and Contract Terms

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Cost Summary

Swiped Rate
1.00% - 4.99%
Keyed-in Rate
1.00% - 4.99%
Virtual Terminal Rate
1.00% - 4.99%
Payment Gateway Fee
Undisclosed
Early Termination Fee
Undisclosed
PCI Compliance Fee
Undisclosed
Equipment Lease Terms
Undisclosed

Flexible Pricing

There is very little publicly available information about the standard Axcess Merchant Services contract at this time. Though it emphasizes its specialization in hosting e-commerce platforms, the company dedicates a portion of its website to traditional storefront merchant account services as well. However, the company does not share any of its pricing or contract details and there are no merchant complaints that mention specific Axcess Merchant Services rates or fees.

According to the company’s website, it partners with 391 acquiring banks worldwide. That network enables the company to facilitate transactions in 179 different currencies. Axcess Merchant Services’ partnerships with those multiple acquiring banks also allow it to have a great deal of flexibility both in the pricing it can offer and in the types of merchant accounts it can provide. However, the variability of the rates the company can offer makes it difficult to approximate what they may be.

High-Risk Merchant Expectations

As a general rule, high-risk merchants and merchants who process a large number of card-not-present payments can expect to pay higher per-transaction fees and may experience more fund holds than standard-risk and card-present merchants. Merchants operating in conventionally high-risk sectors may be better served by top-rated high-risk credit card processors to ensure their needs are met. We also encourage merchants to check out our list of the providers of the best merchant accounts.

Virtual Terminal and Payment Gateway Pricing

The Axcess Merchant Services website emphasizes its focus on e-commerce solutions. However, rates and Axcess Merchant Services fees associated with its virtual terminal and payment gateway services are not disclosed. According to the company, it relies on 2 different PCI Level 1 gateways. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

No Red Flags

The total lack of Axcess complaints suggests that most of its users are satisfied with the rates and fees they are charged, and we have accordingly given the company an “A” rating in this section. If you have any specific knowledge of the standard Axcess Merchant Services contract (including any early termination fees or monthly minimum fees) please share that information in the comment section below this review.

Axcess Merchant Services e-commerce virtual terminal

Axcess Merchant Services’ primary focus is its e-commerce services

Does Axcess Merchant Services Use Deceptive Marketing?

Advertising & Sales Strategy

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Key Points

Employs Independent Resellers
No
Advertises Deceptive Rates
No
Discloses All Important Terms
No

Inside Sales Team

Axcess Merchant Services appears to primarily market its services through a combination of inside sales and traditional marketing. There is no evidence at this time that the company employs independent sales agents, and we cannot find any Axcess Merchant Services reviews that mention unethical conduct by the company’s sales team. This compares favorably to our list of best credit card processors.

No Deceptive Quotes

Axcess Merchant Services seems to market its payment gateway more prominently than any of its merchant account services, which means that conventional pricing details like per-transaction rates and contract length may be a secondary consideration for the company’s salesforce. To the company’s credit, there are no misleading rate quotes or unrealistic guarantees on the Axcess Merchant Services website. Overall, the company has earned an “A” rating in this category, but if you suspect that you are being charged undisclosed Axcess Merchant Services fees, we recommend seeking a third-party statement audit.

Does Axcess Merchant Services Deserve Your Business?

Review Summary & Our Thoughts

A High-Quality E-Commerce Solution

Axcess Merchant Services rates as a reliable merchant services provider for UK e-commerce businesses. The company is showing zero complaints in public forums, but it should be noted that details about its pricing and contract terms are scarce at this time. Axcess Merchant Services should not be confused with Axxess Payments, a U.S.-based credit card processor that is no longer in business. Merchants can secure the best possible deal by comparing Axcess’s pricing to the top-rated overall UK merchant accounts.

Customer & Employee Reviews

What Others Are Saying About Axcess Merchant Services

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Phillip Parker
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