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Axcess Merchant Services Review

Phillip Parker
Phillip Parker

I was tired of watching unethical merchant services companies take advantage of unsuspecting business owners, so I built this website and wrote hundreds of reviews to expose their shady business practices.

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Axcess Merchant Services Overview

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Rating

5/5
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Website
+44 (0)113 819 7156

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Rating:
5/5
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+44 (0)113 819 7156

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Tell us about your experience with Axcess Merchant Services in the comment section below.

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E-Commerce Payment Solutions

Founded in 2007, Axcess Merchant Services is a UK-based merchant account provider that specializes in e-commerce solutions for card-not-present merchants. The company was created as a more robust online payment service for high risk merchants and merchants who have outgrown “PayPal“-style platforms. Axcess Merchant Services states that can facilitate payments in over 170 different currencies and is partnered with 391 acquiring banks. However, the names of those banks are not disclosed. In addition to merchant services, the company also advertises that it provides account analytics, fraud prevention, security management, mobile billing, and virtual terminal services.

Location and Ownership

The Axcess Merchant Services website does not disclose the identities of its executive leadership, but several third-party sources suggest that Martin Greenbank is the CEO of the company. According to the company’s website, Axcess Merchant Services is headquartered at Regent House, Bath Avenue, Wolverhampton. WV1 4EG.

Axcess Merchant Services Review Table of Contents

  • Costs & Contract: Axcess Merchant Services appears to offer variable contract terms that will depend on each merchant’s business type and processing history.
  • Complaints & Service: Axcess Merchant Services has received fewer than 10 public complaints.
  • BBB Rating: Axcess Merchant Services does not currently have a profile with the Better Business Bureau.
  • Sales & Marketing: Axcess Merchant Services does not appear to hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Axcess Merchant Services
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Axcess Merchant Services Rates, Fees, and Costs

Axcess Merchant Services Rates, Fees, and Costs

Cost Summary

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Flexible Pricing

There is very little publicly available information about the standard Axcess Merchant Services contract at this time. Though it emphasizes its specialization hosting e-commerce platforms, the company dedicates a portion of its website to traditional storefront merchant account services as well. However, the company does not share any of its pricing or contract details and there are no merchant complaints that mention specific rates or fees.

According to the company’s website, it partners with 391 acquiring banks worldwide. That network enables the company to facilitate transactions in 179 different currencies. Axcess Merchant Services’ partnerships with those multiple acquiring banks alo allow it to have a great deal of flexibility both in the pricing it can offer and in the types of merchant accounts it can provide. However, the variability of the rates the company can offer makes it difficult to approximate what they may be.

High Risk Merchant Expectations

As a general rule, high risk merchants and merchants who process a large number of card-not-present payments can expect to pay higher per-transaction fees and may experience more fund holds than standard-risk and card-present merchants. Merchants operating in conventionally high-risk sectors may be better served by a top-rated high-risk credit card processors to ensure their needs are met.

Virtual Terminal and Payment Gateway Pricing

The Axcess Merchant Services website emphasizes its focus on ecommerce solutions. However, rates and fees associated with its virtual terminal and payment gateway services are not disclosed. According to the company, it relies on 2 different PCI level 1 gateways. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

No Red Flags

The total lack of Axcess complaints suggests that most of its users are satisfied with the rates and fees they are charged, and we have accordingly given the company an “A” rating in this section. If you have any specific knowledge of the standard Axcess Merchant Services contract (including any early termination fees or monthly minimum fees) please share that information in the comment section below this review.

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Axcess Merchant Services BBB Rating Summary

The Better Business Bureau does not maintain a profile for Axcess Merchant Services at this time. We therefore will not factor a BBB rating into this review.

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside Sales Team

Axcess Merchant Services appears to primarily market its services through a combination of inside sales and traditional marketing. There is no evidence at this time that the company employs independent sales agents, and we cannot find any Axcess Merchant Services complaints that mention unethical conduct by the company’s sales team.

No Deceptive Quotes

Axcess Merchant Services seems to market its payment gateway more prominently than any of its merchant account services, which means that conventional pricing details like per-transaction rates and contract length may be a secondary consideration for the company’s salesforce. To the company’s credit, there are no misleading rate quotes or unrealistic guarantees on the Axcess Merchant Services website. Overall, the company has earned an “A” rating in this category, but if you suspect that Axcess Merchant Services is charging you hidden fees, we recommend seeking a third-party statement audit.

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Our Opinion Of Axcess Merchant Services

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A High Quality E-Commerce Solution

Axcess Merchant Services rates as a reliable merchant services provider for UK e-commerce businesses. The company is showing zero complaints in public forums, but it should be noted that details about its pricing and contract terms are scarce at this time. Axcess Merchant Services should not be confused with Axxess Payments, a U.S.-based credit card processor that is no longer in business. Merchants can secure the best possible deal by comparing Axcess’s pricing to the top-rated overall UK merchant accounts.

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Why I'm Qualified to Write About Credit Card Processing

I’m a small business owner who previously worked in the credit card processing industry. I started this blog in 2009 to help other business owners by exposing credit card processors that engage in unethical marketing, rate and fee trickery, and fine-print-contract schemes. Over the last decade, I’ve reviewed hundreds of merchant services providers which has helped to educate over 5 million businesses on the nuances of credit and debit card acceptance. I’ve appeared in the New York Times, Los Angeles Times, Inc. Magazine and a host of other publications to offer insight on the subject of card acceptance. 

I offer merchant account and credit card processing consultation for the following needs:

  • Selecting the right credit card processing services for your business.
  • Reducing credit card processing fees with your current merchant account provider.
  • Negotiating credit card processing fees when changing merchant accounts.
  • Strategies for reducing and recovering funding holds and chargebacks.

 

Schedule a call with me today!

 

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