Axcess Merchant Services Review

Axcess Merchant Services Overview

Axcess Merchant Services May Have Overcharged You

If you accepted credit cards through Axcess Merchant Services or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

E-Commerce Payment Solutions

Founded in 2007, Axcess Merchant Services is a UK-based merchant account provider that specializes in e-commerce solutions for card-not-present merchants. The company was created as a more robust online payment service for high risk merchants and merchants who have outgrown “PayPal“-style platforms. Axcess Merchant Services states that can facilitate payments in over 170 different currencies and is partnered with 391 acquiring banks. However, the names of those banks are not disclosed. In addition to merchant services, the company also advertises that it provides account analytics, fraud prevention, security management, mobile billing, and virtual terminal services.

Location and Ownership

The Axcess Merchant Services website does not disclose the identities of its executive leadership, but several third-party sources suggest that Martin Greenbank is the CEO of the company. According to the company’s website, Axcess Merchant Services is headquartered at Regent House, Bath Avenue, Wolverhampton. WV1 4EG.

Axcess Merchant Services Review Table of Contents

  • Costs & Contract: Axcess Merchant Services appears to offer variable contract terms that will depend on each merchant’s business type and processing history.
  • Complaints & Service: Axcess Merchant Services has received fewer than 10 public complaints.
  • BBB Rating: Axcess Merchant Services does not currently have a profile with the Better Business Bureau.
  • Sales & Marketing: Axcess Merchant Services does not appear to hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Axcess Merchant Services
Are you a decision maker with Axcess Merchant Services? Claim this review.

Products & Services Offered

Types of Businesses Served

  • E-commerce
  • MOTO
  • International
  • High risk

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

Axcess Merchant Services Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Flexible Pricing

There is very little publicly available information about the standard Axcess Merchant Services contract at this time. Though it emphasizes its specialization hosting e-commerce platforms, the company dedicates a portion of its website to traditional storefront merchant account services as well. However, the company does not share any of its pricing or contract details and there are no merchant complaints that mention specific rates or fees.

According to the company’s website, it partners with 391 acquiring banks worldwide. That network enables the company to facilitate transactions in 179 different currencies. Axcess Merchant Services’ partnerships with those multiple acquiring banks alo allow it to have a great deal of flexibility both in the pricing it can offer and in the types of merchant accounts it can provide. However, the variability of the rates the company can offer makes it difficult to approximate what they may be.

High Risk Merchant Expectations

As a general rule, high risk merchants and merchants who process a large number of card-not-present payments can expect to pay higher per-transaction fees and may experience more fund holds than standard-risk and card-present merchants. Merchants operating in conventionally high-risk sectors may be better served by a top-rated high-risk credit card processors to ensure their needs are met.

Virtual Terminal and Payment Gateway Pricing

The Axcess Merchant Services website emphasizes its focus on ecommerce solutions. However, rates and fees associated with its virtual terminal and payment gateway services are not disclosed. According to the company, it relies on 2 different PCI level 1 gateways. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

No Red Flags

The total lack of Axcess complaints suggests that most of its users are satisfied with the rates and fees they are charged, and we have accordingly given the company an “A” rating in this section. If you have any specific knowledge of the standard Axcess Merchant Services contract (including any early termination fees or monthly minimum fees) please share that information in the comment section below this review.

Are you happy with your Axcess Merchant Services fees? Tell us about them before your go!

Response from Axcess Merchant Services

Are you a representative of Axcess Merchant Services? Add your voice to this section for free!

Axcess Merchant Services Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

We are currently unable to locate any negative Axcess Merchant Services reviews, and there is no indication that the company is a ripoff or a scam. For a provider that has been active since 2007, this is an impressive complaint record that seems to reflect an available and effective customer service department.

Axcess Merchant Services Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Axcess Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Axcess Merchant Services Customer Support Options

The company’s spotless record is doubly impressive given Axcess’s wide range of banking relationships and willingness to serve high risk merchant types. However, this may also result in merchants filing complaints against one of Axcess’s partner banks when Axcess could partially be at fault. In the absence of evidence that this is happening, however, we are inclined to award Axcess an “A” rating in this category. Axcess offers phone and email support to all of its merchants, but does not rank as one of the best merchant account providers for customer service.

Do you have a complaint or testimonial about Axcess Merchant Services? Make your voice heard before you go!

Response from Axcess Merchant Services

Are you a representative of Axcess Merchant Services? Add your voice to this section for free!

Axcess Merchant Services BBB Rating Summary

The Better Business Bureau does not maintain a profile for Axcess Merchant Services at this time. We therefore will not factor a BBB rating into this review.

How has Axcess Merchant Services treated you? Tell us about it here!

Response from Axcess Merchant Services

Are you a representative of Axcess Merchant Services? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside Sales Team

Axcess Merchant Services appears to primarily market its services through a combination of inside sales and traditional marketing. There is no evidence at this time that the company employs independent sales agents, and we cannot find any Axcess Merchant Services complaints that mention unethical conduct by the company’s sales team.

No Deceptive Quotes

Axcess Merchant Services seems to market its payment gateway more prominently than any of its merchant account services, which means that conventional pricing details like per-transaction rates and contract length may be a secondary consideration for the company’s salesforce. To the company’s credit, there are no misleading rate quotes or unrealistic guarantees on the Axcess Merchant Services website. Overall, the company has earned an “A” rating in this category, but if you suspect that Axcess Merchant Services is charging you hidden fees, we recommend seeking a third-party statement audit.

Did you get what you expected from Axcess Merchant Services? Tell us why, or why not.

Response from Axcess Merchant Services

Are you a representative of Axcess Merchant Services? Add your voice to this section for free!

Axcess Merchant Services Marketing Example

Axcess Merchant Services Logo

Our Opinion of Axcess Merchant Services

A High Quality E-Commerce Solution

Axcess Merchant Services rates as a reliable merchant services provider for UK e-commerce businesses. The company is showing zero complaints in public forums, but it should be noted that details about its pricing and contract terms are scarce at this time. Axcess Merchant Services should not be confused with Axxess Payments, a U.S.-based credit card processor that is no longer in business. Merchants can secure the best possible deal by comparing Axcess’s pricing to the top-rated overall UK merchant accounts.

We rely on your feedback about Axcess Merchant Services to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

Submit a Statement

  • Accepted file types: jpg, png, pdf, xls, xlsx.

No Reviews Yet Leave Your Review for Axcess Merchant Services Below

Leave a Review for Axcess Merchant Services

Your email address will not be published. Required fields are marked *

Please do not use profanity or ALL CAPITAL LETTERS in your review. Reviews must provide a detailed account of your experience. By submitting a review or comment to CPO, you are agreeing to our Comment Policy.