Axcess Merchant Services Review

Flexible Pricing

There is very little publicly available information about the standard Axcess Merchant Services contract at this time. Though it emphasizes its specialization hosting e-commerce platforms, the company dedicates a portion of its website to traditional storefront merchant account services as well. However, the company does not share any of its pricing or contract details and there are no merchant complaints that mention specific rates or fees.

According to the company’s website, it partners with 391 acquiring banks worldwide. That network enables the company to facilitate transactions in 179 different currencies. Axcess Merchant Services’ partnerships with those multiple acquiring banks alo allow it to have a great deal of flexibility both in the pricing it can offer and in the types of merchant accounts it can provide. However, the variability of the rates the company can offer makes it difficult to approximate what they may be.

High Risk Merchant Expectations

As a general rule, high risk merchants and merchants who process a large number of card-not-present payments can expect to pay higher per-transaction fees and may experience more fund holds than standard-risk and card-present merchants. Merchants operating in conventionally high-risk sectors may be better served by a top-rated high-risk credit card processors to ensure their needs are met.

Virtual Terminal and Payment Gateway Pricing

The Axcess Merchant Services website emphasizes its focus on ecommerce solutions. However, rates and fees associated with its virtual terminal and payment gateway services are not disclosed. According to the company, it relies on 2 different PCI level 1 gateways. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

No Red Flags

The total lack of Axcess complaints suggests that most of its users are satisfied with the rates and fees they are charged, and we have accordingly given the company an “A” rating in this section. If you have any specific knowledge of the standard Axcess Merchant Services contract (including any early termination fees or monthly minimum fees) please share that information in the comment section below this review.

Clean Complaint Record

We are currently unable to locate any negative Axcess Merchant Services reviews, and there is no indication that the company is a ripoff or a scam. For a provider that has been active since 2007, this is an impressive complaint record that seems to reflect an available and effective customer service department.

Axcess Merchant Services Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Axcess Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Axcess Merchant Services Customer Support Options

The company’s spotless record is doubly impressive given Axcess’s wide range of banking relationships and willingness to serve high risk merchant types. However, this may also result in merchants filing complaints against one of Axcess’s partner banks when Axcess could partially be at fault. In the absence of evidence that this is happening, however, we are inclined to award Axcess an “A” rating in this category. Axcess offers phone and email support to all of its merchants, but does not rank as one of the best merchant account providers for customer service.

The Better Business Bureau does not maintain a profile for Axcess Merchant Services at this time. We therefore will not factor a BBB rating into this review.

Inside Sales Team

Axcess Merchant Services appears to primarily market its services through a combination of inside sales and traditional marketing. There is no evidence at this time that the company employs independent sales agents, and we cannot find any Axcess Merchant Services complaints that mention unethical conduct by the company’s sales team.

No Deceptive Quotes

Axcess Merchant Services seems to market its payment gateway more prominently than any of its merchant account services, which means that conventional pricing details like per-transaction rates and contract length may be a secondary consideration for the company’s salesforce. To the company’s credit, there are no misleading rate quotes or unrealistic guarantees on the Axcess Merchant Services website. Overall, the company has earned an “A” rating in this category, but if you suspect that Axcess Merchant Services is charging you hidden fees, we recommend seeking a third-party statement audit.