Axcess Merchant Services Review

Axcess Merchant Services Overview

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E-Commerce Payment Solutions

Founded in 2007, Axcess Merchant Services (axcessms.com) is a UK-based merchant account provider that specializes in e-commerce solutions for card-not-present merchants. The company was created as a more robust online payment service for high risk merchants and merchants who have outgrown “PayPal“-style platforms. Axcess Merchant Services states that can manage over 100 currencies and is partnered with multiple acquiring banks, but it does not list any of them.

Location and Ownership

The Axcess Merchant Services website does not disclose the identities of its executive leadership, but several third-party sources suggest that Martin Greenbank is the CEO of the company. Axcess Merchant Services is headquartered at Leeds Innovation Centre 103 Clarendon Road, Leeds, LS2 9DF.

Axcess Merchant Services Review Table of Contents

  • Costs & Contract: Axcess Merchant Services appears to offer variable contract terms that will depend on each merchant’s business type and processing history.
  • Complaints & Service: Axcess Merchant Services has received fewer than 10 public complaints.
  • BBB Rating: Axcess Merchant Services currently does not have a profile with the Better Business Bureau.
  • Sales & Marketing: Axcess Merchant Services does not appear to hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Axcess Merchant Services

Axcess Merchant Services Statement Analyzer

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Products & Services Offered

Types of Businesses Served

  • E-commerce
  • MOTO
  • International
  • High risk

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Axcess Merchant Services Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Flexible Pricing

There is very little publicly available information about the standard Axcess Merchant Services contract at this time. The company does not share any of its pricing or contract details on its website, and there are no merchant complaints that mention specific rates or fees. Axcess’s partnerships with multiple acquiring banks offer it a great deal of flexibility both in the pricing it can offer and in the types of merchants it can serve.

High Risk Merchant Expectations

As a general rule, high risk merchants and merchants who process a large number of card-not-present payments can expect to pay higher per-transaction fees and may experience more fund holds than standard-risk and card-present merchants. Merchants operating in conventionally high-risk sectors may be better served by a top-rated high-risk credit card processors to ensure their needs are met.

No Red Flags

The total lack of Axcess complaints suggests that most of its users are satisfied with the rates and fees they are charged, and we have accordingly given the company an “A” rating in this section. If you have any specific knowledge of the standard Axcess Merchant Services contract (including any early termination fees or monthly minimum fees) please share that information in the comment section below this review.

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Response from Axcess Merchant Services

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Axcess Merchant Services Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

We are currently unable to locate any negative Axcess Merchant Services reviews, and there is no indication that the company is a ripoff or a scam. For a provider that has been active since 2007, this is an impressive complaint record that seems to reflect an available and effective customer service department.

Axcess Merchant Services Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Axcess Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Axcess Merchant Services Customer Support Channels

The company’s spotless record is doubly impressive given Axcess’s wide range of banking relationships and willingness to serve high risk merchant types. However, this may also result in merchants filing complaints against one of Axcess’s partner banks when Axcess could partially be at fault. In the absence of evidence that this is happening, however, we are inclined to award Axcess an “A” rating in this category. Axcess offers phone and email support to all of its merchants, but does not rank as one of the best merchant account providers for customer service.

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Response from Axcess Merchant Services

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Axcess Merchant Services BBB Rating Summary

The Better Business Bureau does not maintain a profile for Axcess Merchant Services at this time. We therefore will not factor a BBB rating into this review.

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Response from Axcess Merchant Services

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside Sales Team

Axcess Merchant Services appears to primarily market its services through a combination of inside sales and traditional marketing. There is no evidence at this time that the company employs independent sales agents, and we cannot find any Axcess Merchant Services complaints that mention unethical conduct by the company’s sales team.

No Deceptive Quotes

Axcess Merchant Services seems to market its payment gateway more prominently than any of its merchant account services, which means that conventional pricing details like per-transaction rates and contract length may be a secondary consideration for the company’s salesforce. To the company’s credit, there are no misleading rate quotes or unrealistic guarantees on the Axcess Merchant Services website. Overall, the company has earned an “A” rating in this category, but if you suspect that Axcess Merchant Services is charging you hidden fees, we recommend seeking a third-party statement audit.

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Response from Axcess Merchant Services

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Axcess Merchant Services Marketing Example

Axcess Merchant Services Logo

Our Opinion of Axcess Merchant Services

A High Quality E-Commerce Solution

Axcess Merchant Services rates as a reliable merchant services provider for UK e-commerce businesses. The company is showing zero complaints in public forums, but it should be noted that details about its pricing and contract terms are scarce at this time. Axcess Merchant Services should not be confused with Axxess Payments, a U.S.-based credit card processor that is no longer in business. Merchants can secure the best possible deal by comparing Axcess’s pricing to the top-rated overall UK merchant accounts.

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Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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