Axcess Merchant Services Reviews & Complaints

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5
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How did they treat you? ▼

Overview

In this review of Axcess Merchant Services, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will have a clear understanding of whether Axcess Merchant Services meets your payment processing needs.

About Axcess Merchant Services

Founded in 2007, Axcess Merchant Services is a UK-based merchant account provider that specializes in e-commerce solutions for card-not-present merchants. The company was created as a more robust online payment service for high-risk merchants and merchants who have outgrown “PayPal“-style platforms. Axcess Merchant Services states that can facilitate payments in over 170 different currencies and is partnered with 391 acquiring banks. However, the names of those banks are not disclosed. In addition to merchant services, the company also advertises that it provides account analytics, fraud prevention, security management, mobile billing, and virtual terminal services.

Axcess Merchant Services payment processing
Axcess Merchant Services offers a number of e-commerce merchant services

Axcess Merchant Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

Our search revealed no negative Axcess Merchant Services reviews, suggesting the company is neither a ripoff nor a scam. Given its operation since 2007, this absence of complaints is notable, especially considering Axcess’s range of banking relationships and its service to high-risk merchants. However, it’s possible that issues could be reported against partner banks, potentially involving Axcess. Without concrete evidence of this, Axcess deserves an “A” rating in this category. Share your own Axcess Merchant Services review in the comments to help others.

Axcess Merchant Services Lawsuits and Fines

No significant class-action lawsuits or FTC complaints have been found against Axcess Merchant Services. Merchants seeking non-litigious solutions can explore reporting concerns to appropriate supervisory organizations.

Axcess Merchant Services Customer Service Options

Axcess Merchant Services offers phone and email support, though it is not listed among the best merchant account providers for customer service. Enhancing these services could improve their standing.

Available Axcess Merchant Services customer service channels:

  • +44 (0)113 819 7156 – General Customer Support

Additionally, a customer support form and a live chat feature are available on their website.

When discussing Axcess Merchant Services, key phrases such as ‘Axcess Merchant Services complaints’ and ‘Axcess Merchant Services customer reviews’ are crucial for SEO, helping potential clients to find and evaluate the company’s customer service.

Axcess Merchant Services Online Ratings

Here's How They Rate Online

No Profile

The Better Business Bureau does not maintain a profile for Axcess Merchant Services at this time. We therefore will not factor a BBB rating into this review.

Axcess Merchant Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Flexible Pricing

There is very little publicly available information about the standard Axcess Merchant Services contract at this time. Though it emphasizes its specialization in hosting e-commerce platforms, the company dedicates a portion of its website to traditional storefront merchant account services as well. However, the company does not share any of its pricing or contract details, and there are no merchant complaints that mention specific Axcess Merchant Services rates or fees.

According to the company’s website, it partners with 391 acquiring banks worldwide. That network enables the company to facilitate transactions in 179 different currencies. Axcess Merchant Services’ partnerships with those multiple acquiring banks also allow it to have a great deal of flexibility both in the pricing it can offer and in the types of merchant accounts it can provide. However, the variability of the rates the company can offer makes it difficult to approximate what they may be.

High-Risk Merchant Expectations

As a general rule, high-risk merchants and merchants who process a large number of card-not-present payments can expect to pay higher per-transaction fees and may experience more fund holds than standard-risk and card-present merchants. Merchants operating in conventionally high-risk sectors may be better served by top-rated high-risk credit card processors to ensure their needs are met. We also encourage merchants to check out our list of the providers of the best merchant accounts.

Virtual Terminal and Payment Gateway Pricing

The Axcess Merchant Services website emphasizes its focus on e-commerce solutions. However, rates and Axcess Merchant Services fees associated with its virtual terminal and payment gateway services are not disclosed. According to the company, it relies on 2 different PCI Level 1 gateways. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

No Red Flags

The total lack of Axcess complaints suggests that most of its users are satisfied with the rates and fees they are charged, and we have accordingly given the company an “A” rating in this section. If you have any specific knowledge of the standard Axcess Merchant Services contract (including any early termination fees or monthly minimum fees), please share that information in the comment section below this review.

Axcess Merchant Services e-commerce virtual terminal Axcess Merchant Services’ primary focus is its e-commerce services

Axcess Merchant Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside Sales Team

Axcess Merchant Services appears to primarily market its services through a combination of inside sales and traditional marketing. There is no evidence at this time that the company employs independent sales agents, and we cannot find any Axcess Merchant Services reviews that mention unethical conduct by the company’s sales team. This compares favorably to our list of best credit card processors.

No Deceptive Quotes

Axcess Merchant Services seems to market its payment gateway more prominently than any of its merchant account services, which means that conventional pricing details like per-transaction rates and contract length may be a secondary consideration for the company’s salesforce. To the company’s credit, there are no misleading rate quotes or unrealistic guarantees on the Axcess Merchant Services website. Overall, the company has earned an “A” rating in this category, but if you suspect that you are being charged undisclosed Axcess Merchant Services fees, we recommend seeking a third-party statement audit.

Our Axcess Merchant Services Review Summary

Our Final Thoughts

Axcess Merchant Services is considered a reliable merchant services provider for UK e-commerce businesses. The company currently maintains a spotless record, with zero complaints appearing in public forums. However, it’s worth noting that detailed information on its pricing and contract terms remains limited. It’s important not to confuse Axcess Merchant Services with Axxess Payments, a U.S.-based credit card processor that is no longer operating.

To secure the best possible terms, merchants are encouraged to compare Axcess’s pricing against top-rated UK merchant accounts. This will ensure they obtain a solution that meets their business needs and budget while offering transparent, competitive rates. Thorough comparison and scrutiny will help businesses find a provider that aligns with their goals.

Location & Ownership

The Axcess Merchant Services website does not disclose the identities of its executive leadership, but several third-party sources suggest that Martin Greenbank is the CEO of the company while Nick Fox is listed as managing director. According to the company’s website, Axcess Merchant Services is headquartered at Regent House, Bath Avenue, Wolverhampton. WV1 4EG.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Axcess Merchant Services Treat You?

1 User Reviews

  • Antonio Marion

    I’ve been using Axcess Merchant Services for over a year now, and I must say they have exceeded all my expectations. Their seamless payment processing solutions have made a significant impact on my business’s efficiency and overall growth. The level of professionalism and support they provide is top-notch, ensuring any issues or inquiries are swiftly addressed.

    From the moment I signed up, their team has been nothing short of fantastic. They guided me through the onboarding process with ease, and their user-friendly interface makes managing transactions a breeze. With Axcess, I can confidently offer my customers multiple payment options, which has significantly improved customer satisfaction and loyalty.

    I highly recommend Axcess Merchant Services to any business looking for reliable payment processing solutions. They’ve earned my trust, and I’m excited to continue our partnership for years to come.

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