Bank Transactions Inc. (banktransactions.com) provides credit card processing solutions and merchant accounts for businesses, financial institutions, government agencies, and sales organizations. The company was launched in 2004 and claims to be a direct Visa and MasterCard processor, but it is actually a reseller of First Data. The company is located at 10855 Sorrento Valley Rd #201, San Diego, California 92121 and is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California. Mark Bocinski is the only publicly listed employee of Bank Transactions Inc. that we have located.
- Sales & Marketing: Bank Transactions Inc. appears to hire independent sales representatives and has received some complaints about its sales practices.
- Costs & Contract: Bank Transactions Inc. offers a three-year contract through First Data with an early termination fee of $299.
- Complaints & Service: Bank Transactions Inc. has received fewer than 10 public complaints.
- BBB Rating: Bank Transactions Inc. has an “A+” rating with the Better Business Bureau and has received four complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With Bank Transactions Inc.
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
Bank Transactions Inc. appears to partner with ISOs and independent agents to market its services. This is a common practice within the merchant services industry that can often lead to an elevated complaint rate for a business. In this case, we are currently able to locate four Bank Transactions Inc. complaints alleging deceit or unprofessional conduct by the company’s sales agents. One of these complaints has since been retracted. Bank Transactions Inc. also claims to be a direct payment processor on its website, but its contract clearly indicates that it relies on First Data for its card processing network. Although it is slightly deceptive, this misrepresentation shouldn’t have too severe of an impact on the service that merchants receive.
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||$299|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
The standard Bank Transactions Inc. contract is available below. According to this document and the company’s program guide (also available below), the company offers a three-year agreement through First Data with an early termination fee of $299. Other fees include a minimum monthly fee of $25, an annual fee of $99, a monthly wireless fee of $25, an eMerchantView access fee of $25, a customer service fee of $12, a monthly statement fee of $10, and a debit access fee of $5. Additionally, the company appears to offer a tiered pricing structure, with rates as low as 1.75% and as high as 3.50% plus $0.13 per transaction. Overall, this degree of transparency is uncommon for a company, but Bank Transaction Inc.’s rates and fees remain slightly less competitive than industry averages. The company also appears to offer an Interchange-plus pricing structure to qualifying merchants. See the Bank Transactions Inc Merchant Agreement and the Bank Transactions Inc. Program Guide.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
As of this update, we are able to locate between five and ten Bank Transactions Inc. complaints, several of which accuse the company of being a ripoff or a scam. Common issues among complainants include nondisclosure or misrepresentation of rates and fees, poor customer service, presentation of an agreement as if it were just an application, expensive equipment leases, and unfavorable business conduct with regard to its employees. This is a relatively low complaint volume for a company of its size and time in business, but the persistent pattern of difficulties with deceptive sales tactics has lowered the company’s score in this section. Additionally, it may be possible that some Bank Transactions Inc. complaints have been funneled to the online profiles of the processor that actually provides its services, First Data. Bank Transactions Inc. does not appear to provide support information on its website, which suggests that it outsources this service to First Data.
Key Points - BBB
|Product & Service Complaints||2|
|Billing & Collection Complaints||2|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
As of this review, Bank Transactions Inc. is not an accredited business with the Better Business Bureau. The company has an “A+” rating with the BBB and has had four complaints filed against it in the last 36 months. Two complaints were filed regarding Bank Transactions’ products or services, while the other two were related to billing or collection disputes. Two were successfully resolved through the BBB’s process, while the other two either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Given the company’s complaint total and resolution ratio, we agree with the BBB’s rating.
About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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