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BankCard USA Merchant Services 2023: Reviews & Complaints
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Established in 1993, BankCard USA is a merchant account provider that specializes in credit card processing and electronic payment services. The company is a reseller of First Data (now Fiserv) that shares past ties with Maverick Bankcard, a relationship that is covered in our Maverick Bankcard review. According to a BankCard USA representative, these two companies no longer have any relationship besides being located on different floors of the same building, and each operates independently of the other. BankCard USA was purchased in 2021 by Quisitive. BankCard USA claims to provide processing for 400-1,000 new merchants per month and to have serviced over 100,000 merchants since its creation.
BankCard USA Payment Gateway
BankCard USA offers the CyberSource payment gateway for virtual payments. Their website boasts that CyberSource is an enterprise-level payment gateway that offers global payment acceptance in 190+ countries and territories, 300+ fraud detectors, recurring billing, SDKs in six programming languages, CRM integration, and 24/7 support.
Wide Range of Payment Processing Options
With BankCard USA, merchants can access a diverse array of payment processing options, including credit and debit card processing, ACH and e-check transactions, mobile payments, and virtual terminals. Their comprehensive payment offerings cater to businesses with physical locations, e-commerce platforms, or a combination of both, ensuring a smooth payment experience for customers.
Point-of-Sale System Compatibility
BankCard USA supports integration with numerous point-of-sale (POS) systems, allowing merchants to connect their existing POS hardware and software with BankCard’s payment processing services. This compatibility helps businesses streamline their operations while maintaining a consistent user experience at the point of sale.
Support for High-Risk Merchants
BankCard USA is equipped to serve high-risk merchants by providing payment processing solutions specifically tailored to their needs. They work with a variety of industries, including those considered high-risk, helping these businesses maintain dependable payment processing while minimizing chargebacks and fraud.
Robust Security and Fraud Prevention
Security is a top priority for BankCard USA, as they employ advanced encryption and tokenization technologies to safeguard sensitive customer data during transactions. Additionally, they offer cutting-edge fraud prevention tools to assist businesses in detecting and preventing fraudulent activities, ensuring a secure payment environment for merchants and customers alike.
Personalized Account Management
BankCard USA provides personalized account management services, assigning a dedicated account manager to each merchant to assist with the setup and ongoing management of their payment processing system. This individualized support ensures a smooth onboarding process and helps businesses tackle any challenges they might encounter throughout their partnership.
Comprehensive Reporting and Analytics
Merchants partnering with BankCard USA gain access to in-depth reporting and analytics tools, enabling them to monitor sales performance, track customer behavior, and optimize their payment processing operations. These insights empower merchants to make data-driven decisions that contribute to their overall business growth.
Location & Ownership
The company began operating in 1993 and is located at 2625 Townsgate Rd #100, Westlake Village, California 91361. BankCard USA Merchant Services is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California; Westamerica Bank, Santa Rosa, California; and Esquire Bank, Jericho, NY. The president and CEO of BankCard USA is Shawn Skelton and the joint CEO is Scott Hardy.
Table of Contents
- Costs & Contract: Appears to offer a three-year contract with an early termination fee of $99 and…
- Complaints & Service: Has received more than 40 public complaints regarding…
- BBB Rating: Has been accredited by the Better Business Bureau since 2002 and has an “A+” rating but has received 5 complaints and 1 review in regards to…
- Sales & Marketing: Appears to hire independent sales agents and has received a low-to-moderate number of complaints about its…
BankCard USA Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||40+|
|Live Customer Support||Yes|
|Most Common Complaint||Hidden Fees|
Moderate Complaint Total
On this website and other consumer protection websites, we were able to locate over 40 negative BankCard USA reviews from the last three years, many of which accused BankCard USA of being a scam or ripoff. Client complaints generally cited undisclosed fees, unauthorized debiting, and difficulty reaching customer service representatives. A significant number of complainants expressed frustration with the company’s policy of placing holds on suspiciously large transaction amounts. This is a common policy designed to protect merchant account providers from high-risk transactions. While it isn’t especially unethical to withhold funds in this manner, it appears that BankCard USA does a poor job of communicating its policies to high-risk merchants both before and during service. If you have your own BankCard USA review to make, please do so in the comments below.
BankCard USA Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against BankCard USA. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
BankCard USA Customer Support Options
BankCard USA offers phone and email support as well as a form on their website. Businesses that operate in high-risk industries should seriously consider working with a top-rated high-risk specialist instead.
BankCard USA Customer Service Numbers
- (800) 589-8200 – General Contact
- (818) 540-3712 – Fax
Other Support Options
- Customer support form
- Support email address at [email protected]
BankCard USA Online Ratings
Here's How They Rate Online
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Under 10 Complaints
The Better Business Bureau has received 5 complaints regarding BankCard USA Merchant Services within the past 36 months. The company has an “A+” rating and has been accredited by the BBB since 2002.
What Merchants Say
In addition to the 6 complaints, BankCard USA has also received 1 informal review to its BBB profile, describing aggressive sales tactics:
I was referred to BankCard USA by one of our banking partners to open a merchant account, however, I was unable to proceed due to John Curiale’s comment that made me feel uncomfortable in continuing the process. He asked for documents, which I was more than happy to provide, however, I mentioned I could not provide one as I had lost it and had requested a replacement. He instantly responded with “And I’m not processing this application until you call me directly at 818-XXX-XXXX. I’ve been doing this for 18 years so this isn’t my first rodeo. I know exactly what you are trying to do.” I asked him what he thought I was trying to do, which I was not quite sure what he was thinking. I have every document for both myself and my business. If I was trying to win some business, I would not assume things about people and jump to conclusions. I would not do business with them. He became very defensive with my reply.
Clients in this position are better off partnering with a top-rated merchant account provider.
A “B” Performance
In light of the company’s complaint total and resolution ratio, we have adjusted the BBB‘s rating to a “B.” This is in keeping with our philosophy that there are good reasons to be skeptical of the BBB’s rating system.
BankCard USA Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||1.00% - 4.99%|
Many public BankCard USA reviews describe a standard agreement of three years with an early termination fee ranging from $99 to $295. Other reported fees include monthly minimum fees ranging from $10 to $25 (likely dependent on business size and type) and multiple PCI compliance fees each year, which may exceed $200 in total. According to one rebuttal offered by a company representative, BankCard USA reserves the right to place funds in risk assessment for up to 180 days. This provision appears to have caused great inconvenience for a number of high-risk merchants that the company has serviced.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, BankCard USA also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Some Agent Discretion
A company representative has informed us that BankCard USA no longer charges a termination fee on all accounts. The company only charges merchants a $99 termination fee if they have received free equipment upon account activation, and BankCard USA waives this fee if the equipment is returned or if the client remains with the company for over a year. This is preferable to a long-term contract with a built-in termination fee, but it appears to be a fairly recent change for the company. BankCard USA also appears to allow its independent agents to set their own lease terms and rates, so the specific terms of the standard BankCard USA contract may vary depending on the agent servicing the account as well as the merchant’s business type, size, and time in business.
BankCard USA Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Outside Sales Team
According to BankCard USA reviews found on this site and elsewhere, the company appears to hire independent as well as in-house sales agents to market its services. The use of independent sales agents or resellers is a common practice within the industry that often results in elevated complaint rates among merchants. In the case of BankCard USA, numerous publicly available complaints report aggressive in-person sales tactics and nondisclosure or misrepresentation of fees at the point of signing.
BankCard USA Rate Quotes
At the time of an earlier update, the company’s home page quoted “the lowest rates in the industry at 0.23%.” We consider this type of rate quoting to be deceptive since the 0.23% figure shown was much lower than the effective rate for almost all businesses. BankCard USA has since removed the quote from its homepage, but clients may still encounter it in the company’s promotional materials. If you suspect that your rates were misrepresented, you can double-check your monthly bill with a third-party statement audit.
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