BankCard USA Review

Overview

BankCard USA Merchant Services (bankcardusa.com) is a merchant account provider that specializes in credit card processing and electronic payment services. The company is a reseller of First Data that shares past ties with Maverick Bankcard, a relationship that is covered in our Maverick Bankcard review. According to a BankCard USA representative, these two companies no longer have any relationship besides being located on different floors of the same building, and each operates independently of the other.

BankCard USA claims to provide processing for 400-1000 new merchants per month and to have serviced over 100,000 merchants since its creation. The company began operating in 1997 and is located at 28720 Roadside Drive Suite 299, Agoura Hills, California 91301. BankCard USA Merchant Services is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California. The president of BankCard USA is Shawn Skelton and the vice president is Scott Hardy.

BankCard USA Products and Services

  • Debit and credit card processing
  • Wireless payment acceptance
  • Gift and loyalty programs
  • POS equipment
  • Merchant cash advance
  • E-commerce solutions

Industries

  • Retail
  • Mobile
  • E-commerce
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Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates Yes
Discloses All Important Terms No

According to BankCard USA reviews found on this site and elsewhere, the company appears to hire independent sales agents to market its services. The use of independent sales agents or resellers is a common practice within the industry that often results in elevated complaint rates among merchants. In the case of BankCard USA, numerous publicly available complaints report aggressive in-person sales tactics and nondisclosure or misrepresentation of fees at the point of signing.

At the time of our last update, the company’s home page quoted “the lowest rates in the industry at 0.23%.” We consider this type of rate quoting to be deceptive, since the 0.23% figure shown was much lower than the effective rate for almost all merchants. BankCard USA has since removed the quote from its homepage, but merchants may still encounter it in the company’s promotional materials.

BankCard USA Marketing Example

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Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee $99
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Many public complaints about BankCard USA describe a standard agreement of three years with an early termination fee ranging from $99 to $295. Other reported fees include monthly minimum fees ranging from $10 to $25 (likely dependent on business size and type) and multiple PCI compliance fees each year, which may exceed $200 in total. According to one rebuttal offered by a company representative, BankCard USA reserves the right to place funds in risk assessment for up to 180 days. This provision appears to have caused great inconvenience for a number of high-risk merchants that the company has serviced.

A company representative has informed us that BankCard USA no longer charges a termination fee on all accounts. The company only charges merchants a $99 termination fee if they have received free equipment upon account activation, and BankCard USA waives this fee if the equipment is returned or if the merchant remains with the company for over a year. This is preferable to a long-term contract with a built-in termination fee, but it appears to be a fairly recent change for the company. BankCard USA also appears to allow its independent agents to set their own lease terms and rates, so the specific terms of the standard BankCard USA contract may vary depending on the agent servicing the account as well as the merchant’s business type, size, and time in business.

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints 45+
Live Customer Support Yes
Most Common Complaint Hidden Fees

On this website and other consumer protection websites, we were able to locate over 45 complaints about BankCard USA from the last three years, many of which accused BankCard USA of being a scam or ripoff. Merchant complaints generally cited undisclosed fees, unauthorized debiting, and difficulty reaching customer service representatives. A significant number of complainants expressed frustration with the company’s policy of placing holds on suspiciously large transaction amounts. This is a common policy designed to protect merchant account providers from high-risk transactions. While it isn’t especially unethical to withhold funds in this manner, it appears that BankCard USA does a poor job of communicating its policies to high-risk merchants both before and during service. BankCard USA does not appear to list a dedicated support number on its website.

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BBB

Key Points - BBB

Product & Service Complaints 40
Billing & Collection Complaints 3
Advertising & Sales Complaints 1
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

The Better Business Bureau has received 44 complaints regarding BankCard USA Merchant Services within the past three years and is awarding BankCard USA an “A+” rating. Of the complaints, 40 were related to the product or service, three had to do with billing and collection, and one was due to an advertising or sales issue. A total of nine complaints have been resolved to the merchants’ satisfaction, while the remaining 35 either were resolved to the dissatisfaction of the merchant or did not receive a final evaluation from the merchant. In light of the company’s complaint total and resolution ratio, we have adjusted the BBB‘s rating to a “C.”

BankCard USA Logo

BankCard USA Bottom Line

BankCard USA rates as an average merchant account provider according to our rating standards. The company has a moderate complaint rate for its apparent size, and merchants consistently report dissatisfaction with the company’s contract terms, sales tactics, and customer service. The company can improve its overall rating by lowering its complaint volume and revising its sales strategies. It is worth noting that BankCard USA could potentially be confused with another business named Bancard USA. These entities are unrelated.

Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.

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15 Reviews Leave Your Review Below

  1. I wanted to save money that’s why I signed up with them but it turned out that it cost me much more than my original merchant so I had to let them go, but here was the problem, they’re like a virus, you just can’t get rid of them, they won’t let you go , it’s now 5 months that I’m begging Bankcard that I’m no longer interested in their service, but I’m being debited $300 every single month from Bankcard. Im starting now legal actions against Bankcard

  2. Please I repeat please stay away from Bank Card USA – I wish I had did my research before I trusted this company with my business. They almost destroyed my business. – They have stolen over $2,500 from me. I opened my account with them March of this year and here it is August and they still have not realased my money. They are liars and deceitful. I am disgusted and cannot understand how these money hungry sum bags are still in business. I am warning you please do not trust your business to these people.

  3. The costumer service sucks, every time I call them seem like they are having a bad day. Technical support if is a women in the line for get it, they hung the call, with no helping me, so I need to call several times until a guy (men) help me, a few times I went out off service in my retail store per 1-2 hrs.

  4. This company is full of crap. They are in California which means for me being in Georgia it makes it very difficult to get anyone on the phone. Ryan in there risk department is one of the rudest CSR ever. They will hold your money without so much as an email as to why. When they do get you through to Ryan he gives very indirect answers and no reason for the hold up but his personal feelings. PLEASE STAY AWAY! I only ended up with this company through a mistake from my processing company Shopkeep. You can’t do any research on these people because they seem to be new. They hold your money in any account that gets interest for them so they continually make money off of you but can’t return a phone call.BEWARE OF BANKCARD USA AND THEIR RISK MANGER RYAN KUEHI. They have $700 of my money with no word on it being released. Left three messages for Todd Duplain with no return call in a week sine he is the person who opened this account incorrectly from what his manager says

  5. I am beyond dissatisfied with Bank Card USA. The customer service has been terrible and it is extremely difficult to get a hold of the SUPERVISOR! He input my account number incorrectly and now ALL of my funds have been transferred and deposit into the WRONG account! It has been 2 weeks now that I have been out of all of the money I have made from work. I am a single mother with overdraft fees and bounced checks all because the supervisor input my account number incorrectly! How terrifying is that. I have called him at 5 times this week alone and called customer service 3 times. How is that okay? And no one can give me answers and just give me false promises. This is my livelihood, this is NOT joke and should not be taken lightly as it has been. I work in a salon with a group of girls and were planning to switch to another Merchant, this whole situation has been very eye opening.

  6. I will try to be very brief. I experienced HORRIBLE customer service today (11/19/15) by Bank Card USA. After ten days of not hearing back from the representative who was handling my account at Bank Card USA I called their main office to find out whats going on. There I spoke to a lady with a PISS POOR attitude who worked in customer service named Alex. This lady was extremely unhelpful and couldn’t provide me with any information on why I haven’t heard from my representative at Bank Card USA. Then she rudely transferred me to my representatives voicemail in the middle of me asking her another question. I left a voicemail and called back and spoke to the supervisor in Customer Service named Corrie and this gentlemen seemed to no care one bit about my situation. He informed me that my account had been forwarded to another processor (in which no one had told me about at Bank Card USA) and made no mention of remorse in the way I was treated by the poor customer service rep named Alex. Needless to say as a business owner I hate “poor” customer service and I will never do business with Bank Card USA going forward. I highly recommend you look elsewhere as well. God Bless!

  7. These people have been calling our business for months with sneaky sales tactics. I would not do business with U.S. Bankcard no matter how great the up-front rates were (the people I have spoken with on the phone are enough to make me skeptical and then when you add in all the negative reviews and issues with the BBB, this only confirms my decision). We will be notifying the Attorney General if the phone calls continue. Steer clear of U.S. Bankcard!

  8. Worse prepossessing company ever, They tell you all nice talk when they sign you up and they give you low rate but they hit you with falls charges, Hidden charges and when you call there customer service no one care and they all refer you to Cory, Cory never answer the phone never return calls,
    Be careful before you sign up with them..DO NOT LOCK YOUR SELF TO A LONG TERM CONTRACT.

    1. Yep.. my wife own nail salon call pro top nail in Anaheim hill . Been with them for so long and finally I got family member also doing credit card machine so I decided to cancel but they come up with all kind of excuses and tried to told me a sale rep will contact me later .. All they do is annoying and trying to beg me for staying back and not cancel when I don’t want to stay with them anymore .. So annoying they keep calling when I already decided to cancel already. Just sent me the cancellation form so I can fill out already!! What a waste of my times keep calling !!

  9. In March 17, 2014 my credit card terminal stopped to work. I complained about it and send a new set of terminal on 19th. Now I am waiting for a returning ticket or postal level with recipient address. Today I gave a call and trying to ask with the associate where and when you are sending the UPS to pick up the bad terminal?
    The associate answered me very rudely. He said he has already send 4 times now I have to send it by my self other wise I will be charged 300.00 dollars. I trying that person to send the shipping label to my next address but he denied and said he can’t change the address. It is very rude and unlawful also.
    This company is not trustworthy to get assistance when a customer have a trouble.
    I am trying to find out some other service provider and breakup the business soon with this service provider.

  10. I signed up with Bankcard USA for my new small business and it turned a nightmare regarding all the fee they charge. By the time you hire them as you credit card processor the seems to be friendly and diligent on the phone but when they get your business they are the worst: in customer services, they are rude specially that guy (Corey), not mentioning that I start to paying $45 for their service charge and a couple month later they charge me $75 with no reason. This company is a scam… They will no tell you when you signed up, that you are committed with 3 years contract but, I found out at the hard way. In short if you google it over 70 bad reviews cannot be a coincidence. This people are stealing other’s people money left and right. Hopefully somebody and some agency punish them or at least put them out service.

  11. I signed up for Bankcard USA Merchant account . I called them up to closed the account after a days my account has been activated, it has never been working by the way, because the credit card processor is not compatible with my website.

    One of rep send my a closing account form and did mentioned that $295.00 will be deduct from my account and it will be release back into my account in the couple days. Basically, that is for the terminal fees you supposed to pay after your account has been activated for 1 year. She replied she never says that. I was shocked for a bit to her response as a rep working at the bank.

    I called them back again one of the rep replied that she has to request the refund back into my account so now I am waiting.

    Again the terminal fees of $295.00 is paying after your account has been activated for 1 year. In my case is about 1-3 days during those days I was trying to set up the credit card processor so I can accept a credit cards on my website, but I was unable to do, so I have to canceled l, but they turn around and charge $295.00

    Be aware and stay way from “BankCard USA Merchant”!!!!!! I swear!!!!!!!

    1. Yes, this happened to me too. They use your routing number and withdraw the money. There’s no invoice or letter informing you of the same. In fact their customer service people swear that there will be no penalties for any early termination.

      I think this is very wrong and there has to be a change in law. I’m a small business owner too and I don’t charge for a service that I don’t provide neither do I penalize my clients for not continuing to do business with me. There should be some legislation passed so that these sort of companies are held accountable and not allowed to get away with this kind of fraud.

      I will never ever use this company again and will not advise anyone to do business with them either.

  12. Despite the fact that we canceled our account over 8 months ago and even returned all of the equipment over 4 months ago, we continually receive bills from Bank Card USA. Our emails go unanswered and it seemingly is impossible to get a hold of these people over the phone. Last time i got a hold of one of the employees, I was treated in an unprofessional manner and the gentleman I was speaking to was very rude.

    This company is a scam and it is taking several months to simply cancel my account.

    Avoid this company like the black plague.

  13. BankcardUSA intentionally masks actual costs for services rendered using don’t ask don’t tell policies. They turn a OTHERWISE 30 minutes due diligence effort into a 4 minute signup. ThEy further complicate their merchant agreements with deceptive, partial, truths, and separated application forms to formal agreement IN POST SIGNATORY conversion techniques.

    For example: if you are an internet based business, their form does not stipulate in plain English what your processing rates will be. Rather, they hide THESE VARIABLE rates by omitting them on the application forms or place them within muddied heading definitions to be debated later by you with them.

    Their customer support and technical support department consists of 2 qualified people and a hand full of telephone call routing clerks.

    Competitively compare carefully before you sign with them and understand what it is they require of you during processing periods.

    Few, if any, merchants ever qualify for next business day deposits due to the rating and/or risk place on each transaction. If you have perfect credit, low processing amounts per batch and batch the same day, you might receive a next day deposit, but with security amounts withheld. OF COURSE THE NEXT DAY deposit possibilities are only valid on certain types or low risk categories of actual transactions made as well.

    Separately, PCI security compliance alone can cost a merchant $240 (OR MORE) PER YEAR additional ! It varies based upon the type of merchant processing you are implementing

    You will pay MORE to BACKCARDUSA in aggregate fees, be treated disrespectfully when asking for assistance and be denied rationale resolution to concerning costs and operational issues to reasonable satisfaction.

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