BankCard USA Overview

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Formerly Affiliated With Maverick Bankcard

Established in 1993, BankCard USA is a merchant account provider that specializes in credit card processing and electronic payment services. The company is a reseller of First Data that shares past ties with Maverick Bankcard, a relationship that is covered in our Maverick Bankcard review. According to a BankCard USA representative, these two companies no longer have any relationship besides being located on different floors of the same building, and each operates independently of the other.

BankCard USA Location and Ownership

BankCard USA claims to provide processing for 400-1,000 new merchants per month and to have serviced over 100,000 merchants since its creation. The company began operating in 1997 and is located at 2625 Townsgate Rd #100, Westlake Village, CA. BankCard USA Merchant Services is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California, and Westamerica Bank, Santa Rosa, California. The president of BankCard USA is Shawn Skelton. Skelton has been working in the merchant services industry since 1989, beginning as the National Sales Manager at Card Services International.

BankCard USA Review Table of Contents

  • Costs & Contract: BankCard USA appears to offer a three-year contract with an early termination fee of $99.
  • Complaints & Service: BankCard USA has received more than 50 public complaints.
  • BBB Rating: BankCard USA (as BankCard USA Merchant Services) has an “A+” rating and has received 12 complaints in the past 3 years. The company has been accredited by the Better Business Bureau since 2002.
  • Sales & Marketing: BankCard USA appears to hire independent sales agents and has received a low-to-moderate number of complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With BankCard USA
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Products & Services Offered

  • Debit and credit card processing
  • Wireless payment acceptance
  • Gift and loyalty programs
  • POS equipment
  • Merchant cash advance
  • E-commerce solutions

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce

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BankCard USA Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee Up to $295
PCI Compliance Fee $200+
Monthly Minimum Fee $25 Per Month
Equipment Lease Terms 48 Month (locked)

Three-Year Contract

Many public complaints about BankCard USA describe a standard agreement of three years with an early termination fee ranging from $99 to $295. Other reported fees include monthly minimum fees ranging from $10 to $25 (likely dependent on business size and type) and multiple PCI compliance fees each year, which may exceed $200 in total. According to one rebuttal offered by a company representative, BankCard USA reserves the right to place funds in risk assessment for up to 180 days. This provision appears to have caused great inconvenience for a number of high-risk merchants that the company has serviced.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, BankCard USA also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Some Agent Discretion

A company representative has informed us that BankCard USA no longer charges a termination fee on all accounts. The company only charges merchants a $99 termination fee, though merchant reviews reflect a charge as high as $295. If merchants have received free equipment upon account activation, BankCard USA waives this fee if the equipment is returned or if the merchant remains with the company for over a year. This is preferable to a long-term contract with a built-in termination fee, but it appears to be a fairly recent change for the company. BankCard USA also appears to allow its independent agents to set their own lease terms and rates, so the specific terms of the standard BankCard USA contract may vary depending on the agent servicing the account as well as the merchant’s business type, size, and time in business.

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Response from BankCard USA

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BankCard USA Complaints & Customer Reviews

Key Points

Total Online Complaints 40+
Live Customer Support Yes
Most Common Complaint Hidden Fees

Moderate Complaint Total

On this website and other consumer protection websites, we were able to locate over 50 complaints about BankCard USA from the last 3 years, many of which accused BankCard USA of being a scam or ripoff. Merchant complaints generally cited undisclosed fees, unauthorized debiting, and difficulty reaching customer service representatives. A significant number of complainants expressed frustration with the company’s policy of placing holds on suspiciously large transaction amounts. This is a common policy designed to protect merchant account providers from high-risk transactions. While it isn’t especially unethical to withhold funds in this manner, it appears that BankCard USA does a poor job of communicating its policies to high-risk merchants both before and during service.

BankCard USA Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against BankCard USA. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

BankCard USA Customer Support Options

BankCard USA does not appear to list any dedicated support information on its website. This, in combination with the reported fund holds, creates a potentially frustrating environment for merchants who may have no way to recover held funds. Merchants who operate in high risk industries should seriously consider working with a top-rated high risk specialist instead.

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Response from BankCard USA

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BankCard USA BBB Rating Summary

Key Points - BBB

Product & Service Complaints 10
Billing & Collection Complaints 1
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 1

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Over 10 Complaints

The Better Business Bureau has received 12 complaints regarding BankCard USA Merchant Services within the past 36 months, as well as 1 which was closed in the last 12 months. The company has an “A+” rating and has been accredited by the BBB since 2002. Of the complaints, 10 were related to problems with a product or service, 1 was related to a billing or collection dispute, and 1 pertained to a delivery issue. All 12 of these complaints were answered but did not achieve a resolution to the satisfaction of the merchant.

A “B” Performance

In light of the company’s complaint total and resolution ratio, we have adjusted the BBB‘s rating to a “B.” This is in keeping with our philosophy that there are good reasons to be skeptical of the BBB’s rating system.

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Response from BankCard USA

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates Yes
Discloses All Important Terms No

Outside Sales Team

According to BankCard USA reviews found on this site and elsewhere, the company appears to hire independent sales agents to market its services. The use of independent sales agents or resellers is a common practice within the industry that often results in elevated complaint rates among merchants. In the case of BankCard USA, numerous publicly available complaints report aggressive in-person sales tactics and nondisclosure or misrepresentation of fees at the point of signing.

BankCard USA Rate Quotes

At the time of an earlier update, the company’s home page quoted “the lowest rates in the industry at 0.23%.” We consider this type of rate quoting to be deceptive, since the 0.23% figure shown was much lower than the effective rate for almost all merchants. BankCard USA has since removed the quote from its homepage, but merchants may still encounter it in the company’s promotional materials. If you suspect that your rates were misrepresented, you can double-check your monthly bill with a third-party statement audit.

Did you get what you expected from BankCard USA? Tell us why, or why not.

Response from BankCard USA

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BankCard USA Marketing Example

BankCard USA Logo

Our Opinion of BankCard USA

An Average Option for Standard and High Risk Merchants

BankCard USA rates as an average merchant account provider according to our rating standards. The company has a moderate complaint rate for its apparent size, and merchants consistently report dissatisfaction with the company’s contract terms, sales tactics, and customer service. The company can improve its overall rating by lowering its complaint volume and revising its sales strategies. It is worth noting that BankCard USA could potentially be confused with another business named Bancard USA. These organizations are unrelated.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

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20 Reviews Leave Your Review for BankCard USA Below

  1. Marilyn says:

    I just checked my bank account and i have several charges from this company showing as BANKCARD MTOT DISC CCD. I contacted them because i wanted to know who they are and who they stand for. The lady said they could not find me in their system, she checked my name, business name, business phone and my cellphone..could not pull me up at all. The sad thing is i haven’t made any credit card swipes in months. The lady told me to call back tomorrow and maybe they can assist me better. The sad thing is this is my personal account and i do not have any credit card machine attached to it. Anyway, i went down a few statements and to my surprise i have 3 charges from them starting in 10/02/19 for $22.00, again on 11/4/19 for $31.95, then today 12/02/19 for $130.95. Somebody needs to do something about these people. I have never heard of them until now.

  2. Justin Gagnon says:

    Bank Card USA Withdrew $150 (give or take a few dollars) for a settlement that never happened. I made one credit card transaction for $60.00 on 2/27/19 and the next day they pulled out $150, followed by another $33.04 on March 4th 2019 for the monthly fees. Im writing letters to Wells Fargo, BBB, The State Attorney General, The FTC and many more places as we speak. Bank Card USA had the nerve to tell me that it was not them that withdrew from my account even though I have 9 months of statements showing them withdrawing under the same discreption (BKCD PROCESSING SETTLEMENT CCD and BANKCARD MTOT DISC CCD)

    This post will help: How to Report Bad Credit Card Processors


  3. We are a food flavoring company and for some reason they treat us like a tobacco company. They tried to charge us bogus fees and we have had to report them to Master Card for this. I highly recommend staying away from this company. VERY SHADY.

    From The Editor
    This Post Might Help: Best E-Commerce Merchant Accounts

  4. The company is a joke. Signed us up for an account and month later closed the account and is now holding over $2500 worth of deposits. Angela in the risk department never answers calls or replies to emails. Sales reps are very good at convincing you that they do everything different from all the other merchants but BankCard USA is horrible once you have an account and actually need help.

  5. Paper Town Books says:

    I used BankCard USA for three years. First, I was a new business start up, so I received a ton of offers for CC companies. I called about 4 or 5 of those companies. When I spoke with BCUSA, the sales rep did exactly as the above description in this article declares: they misled me on their fees (percentages of fees/use). Second, I was told that BCUSA percentages were between 5% to 10%. Without exception I was charged between 23% to 25% in fees every year. I was also charged if a customer had a points reward system on their CC – BCUSA never disclosed these fees would also be charged, unless it was buried in their 80 pages contract somewhere – which it may have been and I just overlooked it. However, they did advertise and promise a rate of 0.23% because I was a new business, along with a FREE CREDIT CARD TERMINAL – which is how they listed it – in all caps. I never received my wonderful low rate of 0.23%, nor did I receive my free terminal.

    I do not recommend this company at all! BE WARNED, they will find a way to gouge you. If you are a new business start up, try your best to avoid BCUSA if at all possible make them your last ditch effort to obtain a CC processing company. Take Paypal only, in the beginning, if you must. I’m no longer in business, they are partly to blame!

  6. Chad says:

    What a terrible terrible company. The whole time, with a card reader, I was charged for “no card present”. After months of “We will give you the best rate” I finally reached out to a third party and realized how much money Bankcard was taking from me. UNREAL!!!
    I was told ” No contract” When I emailed a cancellation notice the company never replied. One year later, after they kept charging me, they said I had to send a signed form in to them to cancel. They never told me I had to do it and said I am owed zero money as refund. Somehow I let my company get screwed be the same company every month for about 2.5 years. RUN RUN RUN.

  7. Carrie says:

    Please I repeat please stay away from Bank Card USA – I wish I had did my research before I trusted this company with my business. They almost destroyed my business. – They have stolen over $2,500 from me. I opened my account with them March of this year and here it is August and they still have not realased my money. They are liars and deceitful. I am disgusted and cannot understand how these money hungry sum bags are still in business. I am warning you please do not trust your business to these people.

  8. Elena Portales says:

    The costumer service sucks, every time I call them seem like they are having a bad day. Technical support if is a women in the line for get it, they hung the call, with no helping me, so I need to call several times until a guy (men) help me, a few times I went out off service in my retail store per 1-2 hrs.

  9. Sierra Kent says:

    This company is full of crap. They are in California which means for me being in Georgia it makes it very difficult to get anyone on the phone. Ryan in there risk department is one of the rudest CSR ever. They will hold your money without so much as an email as to why. When they do get you through to Ryan he gives very indirect answers and no reason for the hold up but his personal feelings. PLEASE STAY AWAY! I only ended up with this company through a mistake from my processing company Shopkeep. You can’t do any research on these people because they seem to be new. They hold your money in any account that gets interest for them so they continually make money off of you but can’t return a phone call.BEWARE OF BANKCARD USA AND THEIR RISK MANGER RYAN KUEHI. They have $700 of my money with no word on it being released. Left three messages for Todd Duplain with no return call in a week sine he is the person who opened this account incorrectly from what his manager says

  10. I am beyond dissatisfied with Bank Card USA. The customer service has been terrible and it is extremely difficult to get a hold of the SUPERVISOR! He input my account number incorrectly and now ALL of my funds have been transferred and deposit into the WRONG account! It has been 2 weeks now that I have been out of all of the money I have made from work. I am a single mother with overdraft fees and bounced checks all because the supervisor input my account number incorrectly! How terrifying is that. I have called him at 5 times this week alone and called customer service 3 times. How is that okay? And no one can give me answers and just give me false promises. This is my livelihood, this is NOT joke and should not be taken lightly as it has been. I work in a salon with a group of girls and were planning to switch to another Merchant, this whole situation has been very eye opening.

  11. Anthony Price says:

    I will try to be very brief. I experienced HORRIBLE customer service today (11/19/15) by Bank Card USA. After ten days of not hearing back from the representative who was handling my account at Bank Card USA I called their main office to find out whats going on. There I spoke to a lady with a PISS POOR attitude who worked in customer service named Alex. This lady was extremely unhelpful and couldn’t provide me with any information on why I haven’t heard from my representative at Bank Card USA. Then she rudely transferred me to my representatives voicemail in the middle of me asking her another question. I left a voicemail and called back and spoke to the supervisor in Customer Service named Corrie and this gentlemen seemed to no care one bit about my situation. He informed me that my account had been forwarded to another processor (in which no one had told me about at Bank Card USA) and made no mention of remorse in the way I was treated by the poor customer service rep named Alex. Needless to say as a business owner I hate “poor” customer service and I will never do business with Bank Card USA going forward. I highly recommend you look elsewhere as well. God Bless!

  12. Laura Tomase says:

    These people have been calling our business for months with sneaky sales tactics. I would not do business with U.S. Bankcard no matter how great the up-front rates were (the people I have spoken with on the phone are enough to make me skeptical and then when you add in all the negative reviews and issues with the BBB, this only confirms my decision). We will be notifying the Attorney General if the phone calls continue. Steer clear of U.S. Bankcard!

  13. Chuck says:

    Worse prepossessing company ever, They tell you all nice talk when they sign you up and they give you low rate but they hit you with falls charges, Hidden charges and when you call there customer service no one care and they all refer you to Cory, Cory never answer the phone never return calls,
    Be careful before you sign up with them..DO NOT LOCK YOUR SELF TO A LONG TERM CONTRACT.

    1. John Doe says:

      Yep.. my wife own nail salon call pro top nail in Anaheim hill . Been with them for so long and finally I got family member also doing credit card machine so I decided to cancel but they come up with all kind of excuses and tried to told me a sale rep will contact me later .. All they do is annoying and trying to beg me for staying back and not cancel when I don’t want to stay with them anymore .. So annoying they keep calling when I already decided to cancel already. Just sent me the cancellation form so I can fill out already!! What a waste of my times keep calling !!

  14. Saroj Thapa says:

    In March 17, 2014 my credit card terminal stopped to work. I complained about it and send a new set of terminal on 19th. Now I am waiting for a returning ticket or postal level with recipient address. Today I gave a call and trying to ask with the associate where and when you are sending the UPS to pick up the bad terminal?
    The associate answered me very rudely. He said he has already send 4 times now I have to send it by my self other wise I will be charged 300.00 dollars. I trying that person to send the shipping label to my next address but he denied and said he can’t change the address. It is very rude and unlawful also.
    This company is not trustworthy to get assistance when a customer have a trouble.
    I am trying to find out some other service provider and breakup the business soon with this service provider.

  15. Pedro says:

    I signed up with Bankcard USA for my new small business and it turned a nightmare regarding all the fee they charge. By the time you hire them as you credit card processor the seems to be friendly and diligent on the phone but when they get your business they are the worst: in customer services, they are rude specially that guy (Corey), not mentioning that I start to paying $45 for their service charge and a couple month later they charge me $75 with no reason. This company is a scam… They will no tell you when you signed up, that you are committed with 3 years contract but, I found out at the hard way. In short if you google it over 70 bad reviews cannot be a coincidence. This people are stealing other’s people money left and right. Hopefully somebody and some agency punish them or at least put them out service.

  16. Joy says:

    I signed up for Bankcard USA Merchant account . I called them up to closed the account after a days my account has been activated, it has never been working by the way, because the credit card processor is not compatible with my website.

    One of rep send my a closing account form and did mentioned that $295.00 will be deduct from my account and it will be release back into my account in the couple days. Basically, that is for the terminal fees you supposed to pay after your account has been activated for 1 year. She replied she never says that. I was shocked for a bit to her response as a rep working at the bank.

    I called them back again one of the rep replied that she has to request the refund back into my account so now I am waiting.

    Again the terminal fees of $295.00 is paying after your account has been activated for 1 year. In my case is about 1-3 days during those days I was trying to set up the credit card processor so I can accept a credit cards on my website, but I was unable to do, so I have to canceled l, but they turn around and charge $295.00

    Be aware and stay way from “BankCard USA Merchant”!!!!!! I swear!!!!!!!

    1. ellie says:

      Yes, this happened to me too. They use your routing number and withdraw the money. There’s no invoice or letter informing you of the same. In fact their customer service people swear that there will be no penalties for any early termination.

      I think this is very wrong and there has to be a change in law. I’m a small business owner too and I don’t charge for a service that I don’t provide neither do I penalize my clients for not continuing to do business with me. There should be some legislation passed so that these sort of companies are held accountable and not allowed to get away with this kind of fraud.

      I will never ever use this company again and will not advise anyone to do business with them either.

  17. na na says:

    Despite the fact that we canceled our account over 8 months ago and even returned all of the equipment over 4 months ago, we continually receive bills from Bank Card USA. Our emails go unanswered and it seemingly is impossible to get a hold of these people over the phone. Last time i got a hold of one of the employees, I was treated in an unprofessional manner and the gentleman I was speaking to was very rude.

    This company is a scam and it is taking several months to simply cancel my account.

    Avoid this company like the black plague.

  18. Eponym says:

    BankcardUSA intentionally masks actual costs for services rendered using don’t ask don’t tell policies. They turn a OTHERWISE 30 minutes due diligence effort into a 4 minute signup. ThEy further complicate their merchant agreements with deceptive, partial, truths, and separated application forms to formal agreement IN POST SIGNATORY conversion techniques.

    For example: if you are an internet based business, their form does not stipulate in plain English what your processing rates will be. Rather, they hide THESE VARIABLE rates by omitting them on the application forms or place them within muddied heading definitions to be debated later by you with them.

    Their customer support and technical support department consists of 2 qualified people and a hand full of telephone call routing clerks.

    Competitively compare carefully before you sign with them and understand what it is they require of you during processing periods.

    Few, if any, merchants ever qualify for next business day deposits due to the rating and/or risk place on each transaction. If you have perfect credit, low processing amounts per batch and batch the same day, you might receive a next day deposit, but with security amounts withheld. OF COURSE THE NEXT DAY deposit possibilities are only valid on certain types or low risk categories of actual transactions made as well.

    Separately, PCI security compliance alone can cost a merchant $240 (OR MORE) PER YEAR additional ! It varies based upon the type of merchant processing you are implementing

    You will pay MORE to BACKCARDUSA in aggregate fees, be treated disrespectfully when asking for assistance and be denied rationale resolution to concerning costs and operational issues to reasonable satisfaction.

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