Maverick Bankcard Review

Maverick Bankcard Overview

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High Risk Specialists

Maverick Bankcard is a merchant account provider that primarily offers high risk merchant accounts.  According to the company’s website, Maverick Bankcard serves over 80,000 merchants. Multiple online merchant complaints state that Maverick Bankcard and BankCard USA are either the same company or a parent company and its subsidiary, but representatives of both companies have vehemently denied any existing connection between their organizations. The confusion appears to result from the fact that the 2 companies shared senior management at one time, since the father of a Maverick Bankcard account manager served as the principal at BankCard USA from 2000 to 2011. In addition, the two companies were previously located within the same building but had different suite numbers.

New Evidence Surfaces

Prior to an August 2017 update of this review, we took the company representatives at their word and treated the 2 companies as separate entities. However, new evidence has come to light that strongly suggests that our original suspicion was accurate. In a complaint filed in July 2016 against Maverick Bankcard’s Better Business Bureau page, a company representative replied to the merchant’s complaint by stating, “A lot of times, merchants GOOGLE their processor’s info, under ‘BankCard’ because that is what appears on their statements and since our company name is BankCard USA, we are the #1 GOOGLE search.” The response is also signed by “BankCard USA.” It is difficult to understand why BankCard USA’s customer service department would address new BBB complaints filed against Maverick Bankcard unless an operational or personnel overlap persisted between the two companies at least well into 2016.

Maverick Bankcard Headquarters and Ownership

Launched in 2000, Maverick Bankcard is located at 26520 Agoura Rd #305, Calabasas, California. Alan Griefer is listed as the CEO of Maverick Bankcard, which is a registered ISO/MSP of Avidla Bank, Hudson, MA, Esquire Bank NA, Jericho, NY, and Mission Valley Bank, Sun Valley, CA.

Maverick Bankcard Review Table of Contents

  • Costs & Contract: Maverick Bankcard offers flexible contract terms and is capable of serving merchants in high risk industries.
  • Complaints & Service: Maverick Bankcard has received a high number of verified, positive testimonials and a low number of complaints.
  • BBB Rating: Maverick Bankcard has an “A+” rating and received 1 complaint and 1 informal review in the last 3 years. The company has been accredited by the Better Business Bureau since 2018.
  • Sales & Marketing: Maverick Bankcard doesn’t list any misleading rate quotes on its website or receive complaints about deceptive sales tactics.
  • Rates & Fees: How Merchants Got The Best Rates With Maverick Bankcard
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Products & Services Offered

Types of Businesses Served

  • Retail
  • E-commerce
  • Mobile
  • MOTO
  • High Risk

Response from Maverick Bankcard

The founder and current CEO of Maverick BankCard, Alan Griefer, was a co-founder of BankCard USA but in 2011 Alan left Bankcard USA and started Maverick BankCard which is a completely separate, unaffiliated entity. Ironically, both companies did have offices in the same building in Agoura Hills, but both companies have recently moved. Maverick BankCard is now headquartered in Calabasas, CA while appears Bankcard USA is in Westlake Village.

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Maverick Bankcard Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%+
Keyed-in Rate 1.00% - 4.99%+
Virtual Terminal Rate 1.00% - 4.99%+
Payment Gateway Fee Undisclosed
Early Termination Fee $195
Monthly Minimum Fee $25
Monthly Service Fee $10
Chargeback Fee $25
Equipment Lease Terms 48 Month (locked)

Custom Pricing

Since Maverick BankCard provides high risk merchant accounts to many different kinds of businesses, the company’s contract terms will vary greatly depending on a merchant’s size, business type, and time in business. We have located a sample Maverick Bankcard contract through First Data that includes a $195 early termination fee, a $25 monthly minimum fee, a $25 chargeback fee, and a monthly service fee of $10, but it’s unknown whether these costs are standard or even current. The document does not list a PCI Compliance fee, although it’s worth restating that the contract terms provided to each merchant may vary greatly.

Another component of First Data sourced contracts is their inclusion of a long term, non-cancellable lease through First Data Global Leasing. These lease agreements impose fees on merchants that exceed the cost of purchasing equipment.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Maverick BankCard so dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Risk Mitigation Policies

Most complaints about Maverick BankCard appear to be related to the company’s fraud prevention policies, which include the right to establish a cash reserve and the right to freeze an account if a transaction appears suspicious. These complaints are common among high risk merchant account providers, as they are necessary to protect a business from fraudulent payments. In this case, however, it does seem as though Maverick BankCard could prevent some of these complaints ahead of time by explaining its fraud prevention policies more clearly to merchants.

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Response from Maverick Bankcard

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Maverick Bankcard Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are currently able to locate nearly 10 complaints about Maverick BankCard on this and other consumer protection websites, some of which accuse the company of being a scam or a ripoff. Some older complaints filed against Maverick Bankcard also mention Bankcard USA. Common themes among complainants include the withholding of funds, poor customer service, difficulty cancelling service, and undisclosed or unauthorized fees. Some of these complaints appear to be the result of merchant misunderstanding, as it is common for high risk merchant accounts to be subject to fund withholding. It is also worth mentioning that Maverick Bankcard has received a steady stream of verified, positive testimonials in the comment section below this review over the past two years.

Maverick Bankcard Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Maverick Bankcard. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Maverick Bankcard Support Options

Maverick Bankcard offers phone and email support to all of its merchants. While the company doesn’t quite qualify as a top processor for customer service in our opinion, it seems that its customer service channels do a solid job of resolving most merchant complaints in a timely fashion. Overall, the company has a low complaint rate relative to its size, but we still encourage any merchant to do careful research before signing up for service through Maverick Bankcard.

Do you have a complaint or testimonial about Maverick Bankcard? Make your voice heard before you go!

Response from Maverick Bankcard

Maverick BankCard does it best to provide excellent customer service from the signup and
onboarding process to ongoing support. We strive to meet expectations on all fronts. Some
online complaints we have been unable to verify the business and suspect some may be from
our competitors. In the case a merchant has a compliant, we also respond to share our side of
the story. We assure any business interested in using our service will have a positive
experience, otherwise they can cancel without any penalty if their expectations are not met.

Maverick Bankcard BBB Rating Summary

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Under 5 Complaints

Maverick Bankcard currently has an “A+” rating with the BBB and has been accredited since July 2018. The company has received 1 complaint since its BBB profile was created in February 2016. The lone complaint was regarding a problem with a product or service. The complaint was either resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

What Merchants Say

In addition to 1 complaint, the Maverick Bankcard received 1 informal review on its BBB profile. The lone review was positive, left by a merchant praising the company’s customer service:

Maverick BankCard has great customer service and amazing proprietary software that can help improve any business type. I recommend them to all of my family and friends now.

Researching the best available options for customer service is one way merchants can assure themselves of being able to effectively resolve issues.

An “A” Performance Overall

In light of the fact that the company has received only 1 complaint, we agree with the BBB’s rating at this time.

How has Maverick Bankcard treated you? Tell us about it here!

Response from Maverick Bankcard

Maverick BankCard is an accredited BBB company with an A+ rating.

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside and Outside Sales Reps

Maverick BankCard appears to partner with independent agents and resellers to market its services, although whether or not these agents are W2-employed is unclear at this time. We are currently able to locate two negative Maverick BankCard reviews that describe nondisclosure of fees or misrepresentation of rates by the company’s sales agents, but these complaints represent a small percentage of the total number of reviews posted about Maverick BankCard.

No Deceptive Quotes

As an additional point in Maverick Bankcard’s favor, the company’s official materials do not appear to utilize deceptive advertising strategies. We do not see any serious red flags with Maverick Bankcard’s sales approach at this time, but if you suspect that the company is overcharging you, we recommend seeking a third-party statement audit from an independent professional.

Did you get what you expected from Maverick Bankcard? Tell us why, or why not.

Response from Maverick Bankcard

At Maverick, we strive to be as transparent as possible and expect our sales partners to do the same, both internal sales representatives and outside/independent sales agents.

Maverick Bankcard Marketing Example

Maverick Bankcard Logo

Our Opinion of Maverick Bankcard

A Solid Option for High Risk

Maverick Bankcard rates as a decent processor according to our criteria. The company is showing a fairly low complaint rate at this time, but evidence linking it to BankCard USA continues to surface long after the company has denied any such connection. Considering only the company’s services and merchant feedback, Maverick Bankcard has earned a high overall rating. However, after factoring in the persistent evidence that the company’s executives may have misrepresented their relationship with another, poorly rated provider, we advise merchants to be sure to read and review all relevant documentation before signing up.

We rely on your feedback about Maverick Bankcard to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

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23 Reviews Leave Your Review for Maverick Bankcard Below

  1. samantha says:


  2. Anthony Alayon says:

    The team is hands down the best in the business.

    They go out of their way to help clients and won’t stop until their customers are happy!

    Steve Lane has been incredible. He works to make sure you have everything you need and it’s the reason we moved our merchant processor over!

    Keep up the great work.

  3. Rahul Ahuja says:

    I have been working with Steve from Maverick Bankcard and I have to tell you he’s amazing at what he does. Not to mention the incredible customer service Steve and his company provides to us as their customers. If you are looking for a new merchant processor, Maverick Bankcard is the way to go!

  4. Andy says:

    I looked and compared several processors and decided to give my business to Maverick because I found them very friendly and professional.

    Their rates are competitive and they have an amazing customer service. Emails are answered very fast and they are to the point. They do not waste your time and they have been very accommodating.

    1. CPO Admin says:

      Hi Andy,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  5. Jack says:

    Maverick has revolutionized the merchant services industry. They do not charge hidden fees like other providers, put their proposal in writing, and guarantee to save you money. Their customer service is top notch as they treat you like family. Getting approved is easy and their underwriting department moves quickly. I cannot say enough about my interactions with them.

    1. CPO Admin says:

      Hi Jack,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  6. Terry M says:

    I’ve been a referral partner with Maverick Bank Card for over 3 years now. Their staff is extremely professional, knowledgeable and fair. We plan on using Maverick indefinitely, very solid company!

  7. Jason Wei says:

    We are very happy with Maverick. We’ve been with them for over a year, and have no complaints. We were processing with our bank before, and Maverick has been saving us over $200 each month. They even paid our termination fee from Wells Fargo. They are very accommodating to our needs and even placed us on next day funding. For a pretty large online business, this has been very helpful for cash flow and helping us grow. Very professional company and we would recommend them to anyone looking to switch.

  8. I own a wholesale razor blade company. I originally set up my merchant services through one of’s preferred processors but decided to see what else was out there. After getting a few quotes, I decided to go with Maverick BankCard because they are also family-owned and saved me the most money. They gave me a detailed side-by-side comparison and even pointed out some hidden fees that my previous processor was charging me. Since they are local, I decided to give them a try. So far my experience has been great. They approved me in just a few hours, and I was able to start processing the same day I applied. Maurice helped me get everything integrated to my website very quickly and easily, and even saved me money on my gateway too. All around I am very satisfied with Maverick, and they have exceeded my expectations.

  9. Saved me money, had a great customer service team, and made my life easier. Couldn’t ask for more. Thanks Maverick!

  10. Brian West says:

    These guys are great to work with. Extremely responsive and quick to answer and handle any questions or concerns that come up. Great rates and easy to contact!

  11. E. Morrow says:

    Can’t say enough about this company! More than accommodating and great options! Moments notice assistance! Love this service!

    1. CPO Admin says:

      Hi E. Morrow,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  12. Lindsey Duffield says:

    For fun, I allow competitor companies try to meet or beat your services through Maverick. They all start off real arrogant, knowing that they can beat your rates. Then they look at a Maverick statement and their eyebrows shoot up. “Wow, you’re getting a great deal!” “I’ve never seen a processor charge this low of rates!” “How did you get them this low?”

    Haha… like I told the last kid that left the office, sometimes it is just nice to hear from a third party that you’ve done a damn good job. ;-)

    Thanks for your help and Maverick’s service. We are proud to be with you guys.

    PS-Maverick has beat out the YMCA’s preferred Merchant Services provider (Bank of America), Singular, Yoozy, Merchant One, AND Transfirst. They cut our previous Merchant Services Provider bill IN HALF.

    -No looking back!

  13. Helped us get started with our business in a professional and streamlined way. No runaround, gimmickey, annoying conversation, and very reasonable. We recommend Maverick to 110% of the way and are in debt to these guys. Thank you!

  14. Maverick is my only choice, they’re a family business with outstanding professionalism and service.

  15. Alexandra says:

    I was very impressed with Mr. Jeffrey Pedigo he is the Senior Account Executive at Maverick BankCard, Inc. He is very professional, knowledgeable, energetic, reliable, and punctual. He is a man of his word! I really enjoyed doing business with him and would recommend him to anyone who is in need of Merchant Services. He is amazing and will make sure you are well taken care. He is very trustworthy and truly cares about his clients. I really appreciate him delivering over 100% customer satisfaction. So if you are in need of Merchant Services give him Jeff a call today because Maverick BankCard is the best!

  16. Corey Kemp says:

    Maverick was able to have me approved quickly and painlessly, They are available to me 24/7, always very helpful and honest. My customer service rep, not only made me feel like a valued client, he made me feel like he was a long time friend who had my best interest at heart. I look forward to a continued relationship with Maverick.

  17. Maverick was able to have me approved quickly and painlessly, they are available to me 24/7, always very helpful and honest. Also very friendly! Customer service is awsome!! Thank you Maverick for everything!

  18. Shalini Tuscano says:

    There are always obstacles and hurdles when one starts a new Venture. There are
    many unknown and unforeseen variables and factors. On those occasions, without
    someone to guide and assist you, one tends to get frustrated and give up the whole

    I am writing this letter to highlight Mr. Jeff Pedigo’s – Account Executive – Maverick
    Bankcard Inc., invaluable help and inputs during our Merchant Application process.

    As a first time business owner there were lots of grey areas that I encountered during
    the application process with other Merchant Providers. They were not always very
    forthcoming in terms of information. Jeff was always one step ahead, in terms of
    knowing what my requirements were and what was suitable for my business plan. He
    was always on the ball and available to provide honest, straight forward information
    and answers to questions.

    A go getter, Jeff never gave up on looking for all possible solutions for my business. As
    a foreign company looking to set up a merchant account within the United States it
    was somewhat of a challenge. Consistent and persistent, ultimately Jeff was successful
    in finding a solution for the company.

    I highly commend Jeff for his outstanding work ethic, professionalism, pro-activeness
    and over all pleasant personality. It was a pleasure to work with Jeff as he instilled a
    sense that I was working with someone I could count on. He is a great asset to your
    organization. I am confident that he will continue to do the good work for a long, long
    time for your organization and act as a great brand ambassador.

  19. Allen Morton says:

    my online business sells numerous natural products for working out and weight loss- i was declined at most processors but maverick got me approved and accepitng cards in 4 days. they really know the high-risk processing world and im paying higher rates but it is definitely worth it!

    1. Phillip Parker says:

      Hi Allen,

      In order to authenticate this testimonial, please reply to this comment with your business URL and contact information. Thanks!

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