Maverick Bankcard 2023: Reviews & Complaints

Maverick Bankcard Rating
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Company Overview

Maverick Bankcard is a merchant account provider that began operating under Maverick Payments in 2021. The change appears to be mostly cosmetic, as the company is still headed by Alan Griefer and still serves many high-risk merchant accounts. Maverick Payments offers online and in-person credit card processing, payment gateways, and is a reseller of POYNT POS products.

In 2022, Maverick Payments announced a partnership with Fluid Pay, with a focus on improving ACH payment options.

Article Summary

Before we dive in, here’s a short summary of what we’ll cover:

  • Maverick Payments’ various payment processing services.
  • Maverick Payments’ relationship with BankCard USA.
  • The company is primarily a provider of high-risk merchant accounts.
  • The company has received few complaints online.

As Maverick Bankcard

Multiple online merchant complaints state that Maverick Bankcard and BankCard USA were either the same company or a parent company and its subsidiary, but representatives of both companies have vehemently denied any existing connection between their organizations. The confusion appears to result from the fact that the 2 companies shared senior management at one time, since the father of a Maverick Bankcard account manager served as the principal at BankCard USA from 2000 to 2011. In addition, the two companies were previously located within the same building but had different suite numbers.

More Evidence Surfaces

Prior to an August 2017 update of this review, we took the company representatives at their word and treated the 2 companies as separate entities. However, new evidence has come to light that strongly suggests that our original suspicion was accurate. In a complaint filed in July 2016 against Maverick Bankcard’s Better Business Bureau page, a company representative replied to the merchant’s complaint by stating, “A lot of times, merchants GOOGLE their processor’s info, under ‘BankCard’ because that is what appears on their statements and since our company name is BankCard USA, we are the #1 GOOGLE search.” The response is also signed by “BankCard USA.” It is difficult to understand why BankCard USA’s customer service department would address new BBB complaints filed against Maverick Bankcard unless an operational or personnel overlap persisted between the two companies at least well into 2016.

Credit Card Processing for High-Risk Merchants

Maverick Payments specializes in credit card processing solutions for businesses that are considered “high-risk” by traditional financial institutions. They offer customizable payment gateways that integrate with a wide range of e-commerce platforms and point-of-sale systems.

ACH and E-Check Processing

In addition to credit card payments, Maverick Payments provides ACH (Automated Clearing House) and E-Check processing services. This allows merchants to accept payments directly from bank accounts, offering an alternative to credit card transactions.

Fraud Prevention and Security

Security is a priority for Maverick Payments. They offer a range of fraud prevention tools, including Address Verification Services (AVS) and Card Verification Value (CVV) checks. These features are designed to safeguard both the merchant and the customer.

Virtual Terminal Solutions

For businesses that need to manually key in credit card transactions or process mail and telephone orders, Maverick Payments provides virtual terminal solutions. These are secure, web-based interfaces that allow for easy payment processing.

Mobile Payment Processing

Maverick Payments offers mobile payment processing solutions, enabling merchants to accept payments on the go using smartphones or tablets. The mobile processing solutions are compatible with both Android and iOS devices.

Multi-Currency and International Payments

To facilitate international business, Maverick Payments supports multi-currency transactions. Merchants can accept payments in multiple currencies, thereby broadening their customer base.

Recurring Billing Solutions

For businesses that rely on subscription models or offer installment payment options, Maverick Payments provides a recurring billing service. This feature allows for the automated collection of payments at predetermined intervals.

Custom Reporting and Analytics

Maverick Payments offers robust reporting tools and analytics. Merchants can easily track sales, refunds, and other transaction data, helping them make informed business decisions.

Location & Ownership

Launched in 2000, Maverick Payments is located at 26520 Agoura Rd, Calabasas, CA 91302. Alan Griefer is listed as the CEO of Maverick Payments. Maverick Payments registered ISO/MSP of Avidia Bank, Hudson, MA; Axiom Bank, N.A., Maitland, FL; Esquire Bank NA, Jericho, NY; and Mission Valley Bank, Sun Valley, CA.

Table of Contents

high risk industries
Maverick Payments focuses heavily on high-risk businesses.

Maverick Bankcard Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits Yes

Low Complaint Total

We are currently able to locate around 10 negative Maverick Payments reviews on this and other consumer protection websites, some of which accuse the company of being a scam or a ripoff. Some older complaints filed against Maverick Bankcard also mention Bankcard USA. Common themes among complainants include the withholding of funds, poor customer service, difficulty canceling service, and undisclosed or unauthorized fees. Some of these complaints appear to be the result of client misunderstanding, as it is common for high-risk merchant accounts to be subject to fund withholding. It is also worth mentioning that Maverick Payments has received a steady stream of verified, positive testimonials in the comment section below this review over the past two years. If you have your own Maverick Payments review to make, please do so in the comments below.

Maverick Payments Lawsuits

Maverick was sued in 2023 by Watch Rapport, but details about the case are currently not available to the public. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Maverick Payments Customer Support Options

Maverick Payments offers phone and email support to all of its clients. While the company doesn’t quite qualify as a top processor for customer service in our opinion, it seems that its customer service channels do a solid job of resolving most merchant complaints in a timely fashion. Overall, the company has a low complaint rate relative to its size, but we still encourage any readers to do careful research before signing up for service through Maverick Payments.

Maverick Payments Customer Service Number

  • (800) 464-9777 – Toll-Free Support

Other Support Options

Maverick Bankcard Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
BBB Reports 20

Under 5 Complaints

Maverick Bankcard currently has an “A+” rating with the BBB and has been accredited since July 2018. The company has received 10 complaints in the past 36 months. 5 of these complaints were resolved to the satisfaction of the client. The other 5 were either resolved to the dissatisfaction of the client or received no final response.

What Merchants Say

In addition to 10 complaints, the Maverick Bankcard received 10 informal reviews on its BBB profile. 2 of the reviews were positive while 8 were negative, and the most recent one describes a large amount of held funds:

Maverick is a horrible company. They do not know how to take care of their clients. I have been using their merchant processing for three years and suddenly they dropped my account. We have a reserve balance remaining with them over $100,000. They kept that balance and terminated our account now they continue to draft funds out of our reserve balance due to various different reasons that they are making up. Ive called them several times to ask them to release my reserve balance, and they tell me they will not release it and instead they continue to draft fees out of it. Clearly, they are keeping the money and finding reasons to deplete the reserve balance, I would beware, if youre dealing with them or plan to deal with them, they are taking my companies money.

Researching the best available options for customer service is one way readers can assure themselves of being able to effectively resolve issues.

An “A” Performance Overall

In light of the low number of complaints, we agree with the BBB’s rating at this time.

Maverick Bankcard Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99%+
Equipment Leasing Yes

Custom Pricing

Since Maverick Payments provides high-risk merchant accounts to many different kinds of businesses, the company’s contract terms will vary greatly depending on a business’s size, business type, and time in business. We previously located a sample Maverick Bankcard contract through First Data/Fiserv that includes a $195 early termination fee, a $25 monthly minimum fee, a $25 chargeback fee, and a monthly service fee of $10, but it’s unknown whether these costs are standard or even current. The document does not list a PCI Compliance fee, although it’s worth restating that the contract terms provided to each business may vary greatly. We will assume a Maverick Payments contract closely resembles those issued under the Maverick Bankcard name.

Another component of First Data/Fiserv sourced contracts is their inclusion of a long-term, non-cancellable lease through First Data Global Leasing. These lease agreements impose fees on merchants that exceed the cost of purchasing equipment.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Maverick Payments dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Risk Mitigation Policies

Most complaints about Maverick Payments appear to be related to the company’s fraud prevention policies, which include the right to establish a cash reserve and the right to freeze an account if a transaction appears suspicious. These complaints are common among high-risk merchant account providers, as they are necessary to protect a business from fraudulent payments. In this case, however, it does seem as though Maverick Payments could prevent some of these complaints ahead of time by explaining its fraud prevention policies more clearly to businesses.

Maverick Bankcard Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Inside and Outside Sales Reps

Maverick Payments appears to partner with independent agents and resellers to market its services, although whether or not these agents are W2-employed is unclear at this time. We are currently able to locate two negative Maverick Bankcard reviews that describe nondisclosure of fees or misrepresentation of rates by the company’s sales agents, but these complaints represent a small percentage of the total number of reviews posted about Maverick Payments.

No Deceptive Quotes

As an additional point in Maverick Payment’s favor, the company’s official materials do not appear to utilize deceptive advertising strategies. We do not see any serious red flags with Maverick Payment’s sales approach at this time, but if you suspect that the company is overcharging you, we recommend seeking a third-party statement audit from an independent professional.

Our Maverick Bankcard Review Summary

Our Final Thoughts

Maverick Payments rates as a decent credit card processing provider according to our criteria. The company is showing a fairly low complaint rate at this time, but evidence linking Maverick Bankcard to BankCard USA continues to surface long after the company has denied any such connection. Considering only the company’s services and client feedback, Maverick Payments has earned a high overall rating. However, after factoring in the persistent evidence that the company’s executives may have misrepresented their relationship with another, poorly rated provider, we advise readers to be sure to read and review all relevant documentation before signing up.

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Your Comments & Reviews

How Did Maverick Bankcard Treat You?

22 Responses

  • Rahul Ahuja

    I have been working with Steve from Maverick Bankcard and I have to tell you he’s amazing at what he does. Not to mention the incredible customer service Steve and his company provides to us as their customers. If you are looking for a new merchant processor, Maverick Bankcard is the way to go!

  • I looked and compared several processors and decided to give my business to Maverick because I found them very friendly and professional.

    Their rates are competitive and they have an amazing customer service. Emails are answered very fast and they are to the point. They do not waste your time and they have been very accommodating.

    • Hi Andy,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Maverick has revolutionized the merchant services industry. They do not charge hidden fees like other providers, put their proposal in writing, and guarantee to save you money. Their customer service is top notch as they treat you like family. Getting approved is easy and their underwriting department moves quickly. I cannot say enough about my interactions with them.

    • Hi Jack,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • I’ve been a referral partner with Maverick Bank Card for over 3 years now. Their staff is extremely professional, knowledgeable and fair. We plan on using Maverick indefinitely, very solid company!

  • We are very happy with Maverick. We’ve been with them for over a year, and have no complaints. We were processing with our bank before, and Maverick has been saving us over $200 each month. They even paid our termination fee from Wells Fargo. They are very accommodating to our needs and even placed us on next day funding. For a pretty large online business, this has been very helpful for cash flow and helping us grow. Very professional company and we would recommend them to anyone looking to switch.

  • Shawdon Javadizadeh

    I own a wholesale razor blade company. I originally set up my merchant services through one of’s preferred processors but decided to see what else was out there. After getting a few quotes, I decided to go with Maverick BankCard because they are also family-owned and saved me the most money. They gave me a detailed side-by-side comparison and even pointed out some hidden fees that my previous processor was charging me. Since they are local, I decided to give them a try. So far my experience has been great. They approved me in just a few hours, and I was able to start processing the same day I applied. Maurice helped me get everything integrated to my website very quickly and easily, and even saved me money on my gateway too. All around I am very satisfied with Maverick, and they have exceeded my expectations.

  • Clark Claydon

    Saved me money, had a great customer service team, and made my life easier. Couldn’t ask for more. Thanks Maverick!

  • These guys are great to work with. Extremely responsive and quick to answer and handle any questions or concerns that come up. Great rates and easy to contact!

  • Can’t say enough about this company! More than accommodating and great options! Moments notice assistance! Love this service!

    • Hi E. Morrow,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Lindsey Duffield

    For fun, I allow competitor companies try to meet or beat your services through Maverick. They all start off real arrogant, knowing that they can beat your rates. Then they look at a Maverick statement and their eyebrows shoot up. “Wow, you’re getting a great deal!” “I’ve never seen a processor charge this low of rates!” “How did you get them this low?”

    Haha… like I told the last kid that left the office, sometimes it is just nice to hear from a third party that you’ve done a damn good job. ;-)

    Thanks for your help and Maverick’s service. We are proud to be with you guys.

    PS-Maverick has beat out the YMCA’s preferred Merchant Services provider (Bank of America), Singular, Yoozy, Merchant One, AND Transfirst. They cut our previous Merchant Services Provider bill IN HALF.

    -No looking back!

  • Christian Moore

    Helped us get started with our business in a professional and streamlined way. No runaround, gimmickey, annoying conversation, and very reasonable. We recommend Maverick to 110% of the way and are in debt to these guys. Thank you!

  • Metamoris International

    Maverick is my only choice, they’re a family business with outstanding professionalism and service.

  • I was very impressed with Mr. Jeffrey Pedigo he is the Senior Account Executive at Maverick BankCard, Inc. He is very professional, knowledgeable, energetic, reliable, and punctual. He is a man of his word! I really enjoyed doing business with him and would recommend him to anyone who is in need of Merchant Services. He is amazing and will make sure you are well taken care. He is very trustworthy and truly cares about his clients. I really appreciate him delivering over 100% customer satisfaction. So if you are in need of Merchant Services give him Jeff a call today because Maverick BankCard is the best!

  • Maverick was able to have me approved quickly and painlessly, They are available to me 24/7, always very helpful and honest. My customer service rep, not only made me feel like a valued client, he made me feel like he was a long time friend who had my best interest at heart. I look forward to a continued relationship with Maverick.

  • Priscilla Rojas

    Maverick was able to have me approved quickly and painlessly, they are available to me 24/7, always very helpful and honest. Also very friendly! Customer service is awsome!! Thank you Maverick for everything!

  • Shalini Tuscano

    There are always obstacles and hurdles when one starts a new Venture. There are
    many unknown and unforeseen variables and factors. On those occasions, without
    someone to guide and assist you, one tends to get frustrated and give up the whole

    I am writing this letter to highlight Mr. Jeff Pedigo’s – Account Executive – Maverick
    Bankcard Inc., invaluable help and inputs during our Merchant Application process.

    As a first time business owner there were lots of grey areas that I encountered during
    the application process with other Merchant Providers. They were not always very
    forthcoming in terms of information. Jeff was always one step ahead, in terms of
    knowing what my requirements were and what was suitable for my business plan. He
    was always on the ball and available to provide honest, straight forward information
    and answers to questions.

    A go getter, Jeff never gave up on looking for all possible solutions for my business. As
    a foreign company looking to set up a merchant account within the United States it
    was somewhat of a challenge. Consistent and persistent, ultimately Jeff was successful
    in finding a solution for the company.

    I highly commend Jeff for his outstanding work ethic, professionalism, pro-activeness
    and over all pleasant personality. It was a pleasure to work with Jeff as he instilled a
    sense that I was working with someone I could count on. He is a great asset to your
    organization. I am confident that he will continue to do the good work for a long, long
    time for your organization and act as a great brand ambassador.

  • Allen Morton

    my online business sells numerous natural products for working out and weight loss- i was declined at most processors but maverick got me approved and accepitng cards in 4 days. they really know the high-risk processing world and im paying higher rates but it is definitely worth it!

    • Phillip CPO

      Hi Allen,

      In order to authenticate this testimonial, please reply to this comment with your business URL and contact information. Thanks!

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