Maverick Bankcard Reviews & Complaints

Overall Score
4.8
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How did they treat you?
Pros and Cons
Pros: Cons:
Positive long-term industry experience. Unclear information on website about pricing.
High-tech payment processing solutions. Complaints about fund withholding issues.
Customizable pricing for diverse businesses. Varied contract terms; fees unclear.
Strong focus on high-risk accounts. Reports of unresolved customer complaints.
Wide range of integrated services offered. Early termination fees in contracts.
Strong security and fraud prevention measures. Some negative sales tactics reported.

Overview

In this review of Maverick BankCard, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services, especially those in high-risk industries. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether Maverick BankCard meets your payment processing needs.

About Maverick Bankcard

Maverick Bankcard is a merchant account provider that began operating under Maverick Payments in 2021. The change appears to be mostly cosmetic, as the company is still headed by Alan Griefer and still serves many high-risk merchant accounts. Maverick Payments offers online and in-person credit card processing, payment gateways, and is a reseller of POYNT POS products.

In 2022, Maverick Payments announced a partnership with Fluid Pay, with a focus on improving ACH payment options.

As Maverick Bankcard

Multiple online merchant complaints state that Maverick Bankcard and BankCard USA were either the same company or a parent company and its subsidiary, but representatives of both companies have vehemently denied any existing connection between their organizations. The confusion appears to result from the fact that the 2 companies shared senior management at one time, since the father of a Maverick Bankcard account manager served as the principal at BankCard USA from 2000 to 2011. In addition, the two companies were previously located within the same building but had different suite numbers.

More Evidence Surfaces

Prior to an August 2017 update of this review, we took the company representatives at their word and treated the 2 companies as separate entities. However, new evidence has come to light that strongly suggests that our original suspicion was accurate. In a complaint filed in July 2016 against Maverick Bankcard's Better Business Bureau page, a company representative replied to the merchant's complaint by stating, “A lot of times, merchants GOOGLE their processor's info, under ‘BankCard' because that is what appears on their statements and since our company name is BankCard USA, we are the #1 GOOGLE search.” The response is also signed by “BankCard USA.” It is difficult to understand why BankCard USA's customer service department would address new BBB complaints filed against Maverick Bankcard unless an operational or personnel overlap persisted between the two companies at least well into 2016.

Maverick Payments Products and Services

Credit Card Processing for High-Risk Merchants

Maverick Payments provides credit card processing solutions tailored for businesses classified as “high-risk” by conventional financial institutions. They offer customizable payment gateways compatible with various e-commerce platforms and point-of-sale systems.

ACH and E-Check Processing

Maverick Payments also offers ACH and E-Check processing services, allowing merchants to accept direct payments from bank accounts. This provides an alternative to traditional credit card transactions.

Fraud Prevention and Security

Security is a key focus for Maverick Payments. They provide several fraud prevention tools, such as Address Verification Services (AVS) and Card Verification Value (CVV) checks, to protect both merchants and customers.

Virtual Terminal Solutions

For businesses that need to manually input credit card transactions or process mail and telephone orders, Maverick Payments offers secure, web-based virtual terminal solutions for easy payment processing.

Mobile Payment Processing

Maverick Payments supports mobile payment processing, enabling merchants to accept payments via smartphones or tablets. Their mobile solutions are compatible with both Android and iOS devices.

Multi-Currency and International Payments

Maverick Payments facilitates international business by supporting multi-currency transactions. This allows merchants to accept payments in various currencies, expanding their global customer base.

Recurring Billing Solutions

For businesses that utilize subscription models or installment payments, Maverick Payments offers recurring billing services. This feature automates payment collection at scheduled intervals.

Custom Reporting and Analytics

Maverick Payments provides robust reporting and analytics tools, enabling merchants to track sales, refunds, and other transaction data. These insights help businesses make informed decisions.

high risk industries
Maverick Payments focuses heavily on high-risk businesses.

Maverick Bankcard Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits Yes

Low Complaint Total

Our current search reveals approximately 10 negative Maverick Payments reviews across various consumer protection websites. Some of these reviews label the company as a scam or a ripoff, with common issues cited including fund withholding, poor customer service, challenges in canceling services, and undisclosed or unauthorized fees. It’s important to note that misunderstandings often occur, especially with high-risk merchant accounts where fund withholding can be standard practice. On a positive note, Maverick Payments has garnered a number of verified, positive testimonials in the comment section below this review in the past two years, indicating a level of satisfaction among many clients. If you have an experience with Maverick Payments, we invite you to share your review in the comments below.

Maverick Payments Lawsuits

In 2023, Maverick Payments was involved in a legal case with Watch Rapport, although specific details of the case are not publicly available. Clients seeking non-litigious resolutions are advised to consider reporting their concerns to relevant supervisory organizations as an alternative to legal action.

Maverick Payments Customer Support Options

Maverick Payments provides phone and email support to its clients. While not yet recognized as a leading processor for customer service, the company’s customer support channels appear effective in addressing and resolving most merchant concerns in a timely manner. Given Maverick Payments’ relatively low complaint rate when compared to its size, we recommend potential clients conduct thorough research before choosing their services.

Maverick Payments Customer Service Number

  • (800) 464-9777 – Toll-Free Support

Other Support Options

Maverick Bankcard Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 20

Under 5 Complaints

Maverick Bankcard currently has an “A+” rating with the BBB and has been accredited since July 2018. The company has received 10 complaints in the past 36 months. 5 of these complaints were resolved to the satisfaction of the client. The other 5 were either resolved to the dissatisfaction of the client or received no final response.

What Merchants Say

In addition to 10 complaints, the Maverick Bankcard received 10 informal reviews on its BBB profile. 2 of the reviews were positive while 8 were negative, and the most recent one describes a large amount of held funds:

Maverick is a horrible company. They do not know how to take care of their clients. I have been using their merchant processing for three years and suddenly they dropped my account. We have a reserve balance remaining with them over $100,000. They kept that balance and terminated our account now they continue to draft funds out of our reserve balance due to various different reasons that they are making up. Ive called them several times to ask them to release my reserve balance, and they tell me they will not release it and instead they continue to draft fees out of it. Clearly, they are keeping the money and finding reasons to deplete the reserve balance, I would beware, if youre dealing with them or plan to deal with them, they are taking my companies money.

Researching the best available options for customer service is one way readers can assure themselves of being able to effectively resolve issues.

An “A” Performance Overall

In light of the low number of complaints, we agree with the BBB’s rating at this time.

Maverick Bankcard Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99%+
Equipment Leasing Yes

Custom Pricing

Maverick Payments, known for providing merchant accounts tailored to high-risk businesses, adjusts its contract terms based on the specific needs and risk profiles of various businesses. A sample contract from First Data/Fiserv, related to Maverick Bankcard, outlines a $195 early termination fee, a $25 monthly minimum fee, a $25 chargeback fee, and a $10 monthly service fee. It’s unclear if these rates are consistently applied across all accounts today. The document does not specify a PCI Compliance fee, though it’s noted that contract terms can significantly differ between businesses. It is presumed that the terms under Maverick Payments may align closely with those previously set under Maverick Bankcard.

Contracts sourced from First Data/Fiserv may also involve long-term, non-cancellable equipment leases via First Data Global Leasing, often leading to costs exceeding direct purchase prices.

Virtual Terminal and Payment Gateway Pricing

Maverick Payments also promotes its virtual terminal and payment gateway solutions on its website, though specific pricing details for these services are not disclosed. Merchants can expect additional fees, such as gateway fees, technical support charges, batch fees, and further transaction costs for these e-commerce solutions.

Risk Mitigation Policies

The majority of customer feedback regarding Maverick Payments pertains to its fraud prevention measures, which may involve establishing a cash reserve or freezing accounts due to suspicious transactions. Such policies are commonplace among providers servicing high-risk accounts, aimed at safeguarding against fraudulent activity. However, better upfront communication regarding these fraud prevention strategies could potentially reduce related customer complaints.

Maverick Bankcard Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Inside and Outside Sales Reps

Maverick Payments appears to partner with independent agents and resellers to market its services, although whether or not these agents are W2-employed is unclear at this time. We are currently able to locate two negative Maverick Bankcard reviews that describe nondisclosure of fees or misrepresentation of rates by the company’s sales agents, but these complaints represent a small percentage of the total number of reviews posted about Maverick Payments.

No Deceptive Quotes

As an additional point in Maverick Payment’s favor, the company’s official materials do not appear to utilize deceptive advertising strategies. We do not see any serious red flags with Maverick Payment’s sales approach at this time, but if you suspect that the company is overcharging you, we recommend seeking a third-party statement audit from an independent professional.

Our Maverick Bankcard Review Summary

Our Final Thoughts

Maverick Payments rates as a decent credit card processing provider according to our criteria. The company currently shows a relatively low complaint rate, indicating a satisfactory level of customer service and operational efficiency. This positive feedback is a testament to the quality of services Maverick Payments offers, which has earned the company a high overall rating in terms of client satisfaction and service reliability.

However, it is crucial to address the ongoing controversy surrounding Maverick Payments. Despite the company’s consistent denial, evidence linking Maverick Bankcard to the poorly rated BankCard USA continues to surface. This persistent evidence suggests that the company’s executives may have misrepresented their relationship with BankCard USA, raising concerns about transparency and honesty. Given these potential issues, we strongly advise readers to thoroughly read and review all relevant documentation before committing to Maverick Payments. Ensuring a clear understanding of the company’s background and contractual terms is essential to making an informed decision.

Location & Ownership

Launched in 2000, Maverick Payments is located at 26520 Agoura Rd, Calabasas, CA 91302. Alan Griefer is listed as the CEO of Maverick Payments. Maverick Payments registered ISO/MSP of Avidia Bank, Hudson, MA; Axiom Bank, N.A., Maitland, FL; Esquire Bank NA, Jericho, NY; and Mission Valley Bank, Sun Valley, CA.

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Testimonials & Complaints

How Did Maverick Bankcard Treat You?

24 User Reviews

  • Corey

    Medical Weight Loss Centers of America

    Medical practice owners beware of Maverick Payments!

    As a telehealth provider, we had a highly negative experience with Maverick Payments. They banned our account without any notice or chargebacks, claiming we were breaking Visa and Mastercard rules due to our online prescription services. This is patently false, as we are LegitScript certified, which means we are approved by Visa and Mastercard. Only LegitScript certification holders can have a merchant account for telehealth treatments involving no card present transactions. Maverick also mistakenly listed us as an online pharmacy when we are solely the doctor arm of our practice.

    Despite having our attorney write a detailed response debunking their claims, Maverick has ignored our attempts to resolve the issue and is holding our funds, effectively stealing from us. Business owners should beware of Maverick Payments. They are not educated on the most current rules and standards for merchant processing and have terrible customer service. We strongly advise against doing business with them.

  • Bill Hoidas

    Best Acquirer I’ve ever dealt with!
    I am an ISO and been in the credit card processing Industry for over 20 years. Maverick is by far the very best acquirer that I have ever used. I first started using them because they board Ticketbroker Merchant accounts and when I noticed and appreciated how great their entire serve is including swift Communication, Underwriting, Support, Risk, etc. are I now board all my Merchants with them.

  • Rahul Ahuja

    I have been working with Steve from Maverick Bankcard and I have to tell you he’s amazing at what he does. Not to mention the incredible customer service Steve and his company provides to us as their customers. If you are looking for a new merchant processor, Maverick Bankcard is the way to go!

  • Andy

    I looked and compared several processors and decided to give my business to Maverick because I found them very friendly and professional.

    Their rates are competitive and they have an amazing customer service. Emails are answered very fast and they are to the point. They do not waste your time and they have been very accommodating.

  • Jack

    Maverick has revolutionized the merchant services industry. They do not charge hidden fees like other providers, put their proposal in writing, and guarantee to save you money. Their customer service is top notch as they treat you like family. Getting approved is easy and their underwriting department moves quickly. I cannot say enough about my interactions with them.

  • Terry M

    I’ve been a referral partner with Maverick Bank Card for over 3 years now. Their staff is extremely professional, knowledgeable and fair. We plan on using Maverick indefinitely, very solid company!

  • Jason Wei

    We are very happy with Maverick. We’ve been with them for over a year, and have no complaints. We were processing with our bank before, and Maverick has been saving us over $200 each month. They even paid our termination fee from Wells Fargo. They are very accommodating to our needs and even placed us on next day funding. For a pretty large online business, this has been very helpful for cash flow and helping us grow. Very professional company and we would recommend them to anyone looking to switch.

  • Shawdon Javadizadeh

    I own a wholesale razor blade company. I originally set up my merchant services through one of Authorize.net’s preferred processors but decided to see what else was out there. After getting a few quotes, I decided to go with Maverick BankCard because they are also family-owned and saved me the most money. They gave me a detailed side-by-side comparison and even pointed out some hidden fees that my previous processor was charging me. Since they are local, I decided to give them a try. So far my experience has been great. They approved me in just a few hours, and I was able to start processing the same day I applied. Maurice helped me get everything integrated to my website very quickly and easily, and even saved me money on my Authorize.net gateway too. All around I am very satisfied with Maverick, and they have exceeded my expectations.

  • Lindsey Duffield

    For fun, I allow competitor companies try to meet or beat your services through Maverick. They all start off real arrogant, knowing that they can beat your rates. Then they look at a Maverick statement and their eyebrows shoot up. “Wow, you’re getting a great deal!” “I’ve never seen a processor charge this low of rates!” “How did you get them this low?”

    Haha… like I told the last kid that left the office, sometimes it is just nice to hear from a third party that you’ve done a damn good job. ;-)

    Thanks for your help and Maverick’s service. We are proud to be with you guys.

    PS-Maverick has beat out the YMCA’s preferred Merchant Services provider (Bank of America), Singular, Yoozy, Merchant One, AND Transfirst. They cut our previous Merchant Services Provider bill IN HALF.

    -No looking back!

  • Christian Moore

    Helped us get started with our business in a professional and streamlined way. No runaround, gimmickey, annoying conversation, and very reasonable. We recommend Maverick to 110% of the way and are in debt to these guys. Thank you!

  • Alexandra

    I was very impressed with Mr. Jeffrey Pedigo he is the Senior Account Executive at Maverick BankCard, Inc. He is very professional, knowledgeable, energetic, reliable, and punctual. He is a man of his word! I really enjoyed doing business with him and would recommend him to anyone who is in need of Merchant Services. He is amazing and will make sure you are well taken care. He is very trustworthy and truly cares about his clients. I really appreciate him delivering over 100% customer satisfaction. So if you are in need of Merchant Services give him Jeff a call today because Maverick BankCard is the best!

  • Corey Kemp

    Maverick was able to have me approved quickly and painlessly, They are available to me 24/7, always very helpful and honest. My customer service rep, not only made me feel like a valued client, he made me feel like he was a long time friend who had my best interest at heart. I look forward to a continued relationship with Maverick.

  • Shalini Tuscano

    There are always obstacles and hurdles when one starts a new Venture. There are
    many unknown and unforeseen variables and factors. On those occasions, without
    someone to guide and assist you, one tends to get frustrated and give up the whole
    enterprise.

    I am writing this letter to highlight Mr. Jeff Pedigo’s – Account Executive – Maverick
    Bankcard Inc., invaluable help and inputs during our Merchant Application process.

    As a first time business owner there were lots of grey areas that I encountered during
    the application process with other Merchant Providers. They were not always very
    forthcoming in terms of information. Jeff was always one step ahead, in terms of
    knowing what my requirements were and what was suitable for my business plan. He
    was always on the ball and available to provide honest, straight forward information
    and answers to questions.

    A go getter, Jeff never gave up on looking for all possible solutions for my business. As
    a foreign company looking to set up a merchant account within the United States it
    was somewhat of a challenge. Consistent and persistent, ultimately Jeff was successful
    in finding a solution for the company.

    I highly commend Jeff for his outstanding work ethic, professionalism, pro-activeness
    and over all pleasant personality. It was a pleasure to work with Jeff as he instilled a
    sense that I was working with someone I could count on. He is a great asset to your
    organization. I am confident that he will continue to do the good work for a long, long
    time for your organization and act as a great brand ambassador.

  • Allen Morton

    my online business sells numerous natural products for working out and weight loss- i was declined at most processors but maverick got me approved and accepitng cards in 4 days. they really know the high-risk processing world and im paying higher rates but it is definitely worth it!

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