Capital Merchant Solutions 2023: Reviews & Complaints

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Capital Merchant Solutions Rating
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Company Overview

Capital Merchant Solutions, also known as, is a merchant account provider specializing in small to mid-sized businesses. The company appears to have partially rebranded itself as by Capital Merchant Solutions, Inc.

Capital Merchant Solutions Payment Processing

Capital Merchant Solutions processes all major debit and credit cards for most business types. According to the company’s website, it provides services such as ACH/check processing, wireless processing, POS systems, and online payment gateways in addition to merchant accounts. The company also advertises interchange-plus pricing under some of its plans.

eCommerce Solutions from Capital Merchant Solutions, Inc.

Capital Merchant Solutions, Inc. provides solutions for eCommerce businesses. This involves providing secure and reliable platforms to handle online transactions, which are crucial in the digital shopping era.

POS Systems from Capital Merchant Solutions, Inc.

Capital Merchant Solutions, Inc. also provides point-of-sale (POS) systems. These systems facilitate in-person transactions, track sales, and manage inventory.

Mobile Payment Solutions by Capital Merchant Solutions, Inc.

The company offers mobile payment solutions. This allows businesses to accept payments through mobile devices, which can be convenient for both the business and its customers, especially in mobile or remote sales scenarios.

Merchant Cash Advance Services

Capital Merchant Solutions, Inc. also provides merchant cash advance services. This provides businesses with quick access to capital by purchasing a portion of their future credit card sales.

Location & Ownership

Capital Merchant Solutions Inc is a registered ISO/MSP for Deutsche Bank Trust Company Americas, New York, and the company is located at 3005 Gill St., Bloomington, Illinois, 61704. Chris Nelson is listed as the CEO of Capital Merchant Solutions. Russ Link is listed as president and co-founder.

Table of Contents

  • Costs & Contract: Appears to offer a pay-as-you-go option or three-year contract with…
  • Complaints & Service: Complaints number more than 10 on…
  • BBB Rating: Has an “F” rating and has received 3 complaints in the past 3 years. The company is not…
  • Sales & Marketing: Does not appear to hire independent sales representatives but has received…

Capital Merchant Solutions Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint Hidden Fees
Recent Lawsuits No

Lower-Than-Average Complaint Volume

As of this update, we have found over 10 Capital Merchant Solutions reviews on this and other consumer protection websites, some of which accuse the company of being a ripoff or a scam. Many of these Capital Merchant Solutions complaints are more than three years old, and a good number of them appear to be linked to a single agent that may or may not still be with the company. Common themes among complainants include misrepresentation of rates and fees, nondisclosure of terms, and unhelpful or unavailable customer service. Some of these Capital Merchant Solutions reviews received responses from company representatives that seem to have resolved the clients’ issues satisfactorily. If you have your own Capital Merchant Solutions review to make, please do so in the comments below.

The company actually has a lower-than-average complaint volume for its size and time in business, but it’s possible that some Capital Merchant Solutions complaints are redirected to the profiles of its processors. Additionally, the company’s use of multiple websites could result in some client confusion as to how to identify the company in complaints. Without any evidence that this is occurring, we have assigned the company a “B” rating in this section.

Capital Merchant Solutions Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Capital Merchant Solutions. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Capital Merchant Solutions Customer Support Options

Capital Merchant Solutions appears to offer a 24/7 helpdesk and a dedicated support email address on its website, but these channels are not sufficient to qualify it as a top-rated processor for customer service at this time.

Capital Merchant Solutions Customer Service Numbers

  • (877) 495-2419 – Toll-Free Customer Support
  • (309) 452-5990 – Local Office
  • (866) 711-8244 – Fax

Other Support Options

Capital Merchant Solutions Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
BBB Reports 3

Clean Complaint Record

Capital Merchant Solutions has been an accredited business of the Better Business Bureau since 2004 and is currently showing an “F” rating, which is down from a “B-” at the time of our last review. In the last 36 months, 3 complaints have been made against the company, though 2 have been closed. It’s currently unclear why the BBB has dropped the company’s rating so heavily.

An “A” Performance

Given the company’s low complaint total, we have changed the BBB’s grade to an “A”.

Capital Merchant Solutions Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Cancellation Penalties Yes (for high-risk merchants)
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing N/A

Capital Merchant Solutions Pricing

Capital Merchant Solutions currently offers 4 separate pricing plans. The Pay As You Go Plan charges no monthly fees and a per-transaction fee of 4.95% plus $0.35. The Retail Plan charges $20 per month and a per-transaction fee of interchange plus 0.15% plus $0.25. The E-Commerce Plan charges $35 per month and a per-transaction fee of interchange plus 0.20% plus $0.25. The Mobile Plan charges $35 per month and a per-transaction fee of interchange plus 0.20% plus $0.35.

Additionally, terminal costs are included in each monthly fee, with the lone exception of a data plan of $20.00 per month for the company’s wireless terminal option.

Non-Competitive Rate

According to a Capital Merchant Solutions representative, CMS has not enforced an early termination fee for new, non-high-risk merchants since late 2011. An early termination fee of up to $500 for high-risk merchants does apply. In the past, clients have reported a PCI compliance fee that seems to vary in cost from one business to the next, but the company’s new pricing model appears to charge a flat, all-inclusive monthly fee of $34.95. It’s unclear how Capital Merchant Solutions expects its Pay As You Go rate of nearly 5% to compete with the likes of Square, and business owners should be aware that most pay-as-you-go plans are nowhere near that expensive.

We also encourage businesses to check out our list of the providers of the best merchant services.

An Uncertain Processor

There seems to be some confusion over which processor Capital Merchant Solutions is partnered with, as we have found complaints that mention TransFirst, National Payment Processing, iPayment, and Moneris as the company’s processor. None of these companies score well in this category on, so it is unlikely that the Capital Merchant Solutions contract terms will be competitive with the cheapest merchant accounts in the industry. Given what we are able to determine about the standard contract terms of Capital Merchant Solutions, we have awarded the company an average grade of “B.”

Capital Merchant Solutions Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Uses Independent Resellers Yes
Telemarketing Unclear
Misleading Marketing No
Discloses All Important Terms No

Multiple Entities To Be Aware Of

Established in 1997, Capital Merchant Solutions owns and operates a number of websites that use different business names and target different industries. Several web addresses for these DBAs are listed below:


Sales Complaints

Capital Merchant Solutions appears to utilize referral partnerships and multiple targeted websites to market its services. It is unclear at this time whether the company employs independently contracted sales agents. We are currently able to locate multiple negative Capital Merchant Solutions reviews that allege nondisclosure of terms, misrepresentation of rates, and deceptive advertising by Capital Merchant Solutions. Clients specifically report nondisclosure of the company’s early termination fee and confusion over an advertised “free” payment gateway. The latter complaints could be related to the company’s web address. In general, this does not compare favorably to our list of best credit card processors.

Transparent Pricing

The Capital Merchant Solutions website currently advertises one flat-rate pricing plan and a handful of interchange-plus pricing plans. The company appears to have done away with its tiered pricing plans, and its website actively promotes interchange-plus as the most transparent pricing model available. This is a positive step for Capital Merchant Solutions and could have a lot to do with its reduced complaint rate in recent years. If you suspect that you are being charged undisclosed Capital Merchant Solutions fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

Our Capital Merchant Solutions Review Summary

Our Final Thoughts

Capital Merchant Solutions rates as a better-than-average credit card processing provider according to our rating system. The company is showing several older complaints describing contract terms that are less than competitive and sales tactics that are less than transparent. However, its overall complaint volume shows a positive trend, and it appears to have revised several of its policies since these complaints were filed. Businesses are encouraged to do their research when dealing with Capital Merchant Solutions or one of its alternate business names and to compare its terms to those of top-rated providers.

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Your Comments & Reviews

How Did Capital Merchant Solutions Treat You?

1 Responses

  • This business overcharges on processing fees. It also charges an unannounced yearly fee every January. AND you can’t cancel without paying exorbitant cancellation fees. This business will rip you off for 3 years and smile, THEN you can cancel with them.

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