PaymentPop Rating for CardConnect
Negative Feedback
cancelling is difficult.
I haven’t used account for over four years and can’t cancel by phone and the fees are ridiculous and different every month even though I don’t use the merchant system anymore.
Positive Feedback
There are no positive reviews published about CardConnect on the PaymentPop website.
See more CardConnect customer reviews on PaymentPop.com’s listing.
CardConnect BBB Rating
CardConnect has a BBB rating of B and is not BBB accredited. The company has an average customer review rating of 1 out of 5 stars, based on 28 customer reviews. There are 89 complaints closed in the last 3 years, with 41 closed in the last 12 months. Common themes in the reviews and complaints include issues with service quality, difficulties in communication with the company, and problems with transactions or financial handling.
Negative Feedback
Horrible customer service, including rude staff and weeks to resolve support requests. I am currently involved in an issue with them that has taken 2 weeks and gone in circles and still unresolved. They have interfered in my ability to operate my business and taken tremendous amounts of my time trying to resolve this issue. When I requested to speak with a manager to resolve this, I was denied. Therefore, I am issuing this review to make others aware. Please choose a different company!
Positive Feedback
There are no positive reviews published about CardConnect on the Better Business Bureau website.
Trustpilot Rating Analysis for CardConnect
CardConnect has a “Poor” rating on Trustpilot, with an average score of 2.3 out of 5, based on 7 customer reviews. The reviews overwhelmingly reflect negative experiences, with 100% of the reviewers giving a 1-star rating. Common themes among these reviews include complaints about customer service, difficulties in canceling services, and issues with unauthorized transactions and fees.
Negative Feedback
In addition to the horrible customer service, they also make it incredibly difficult to cancel. My first two phone attempts at cancellation after my CC provider went out of business last June resulted in cases being created, followed by ‘rate reduction’ offers but not actually closing the account. It has taken 3 calls so far and on this latest call they state that they require ‘written’ request to cancel and then it takes 30 days and plus a cancellation fee. I already sent multiple emails reiterating my ‘cancel’ request but they only told me today, the apparently super secret email address where they need to receive those cancellation requests (cancel-at-cardconnect.com). Avoid this company. – Review from October 20, 2023
Positive Feedback
There are no positive reviews published about CardConnect on the Trustpilot website.
Google Maps Rating for CardConnect
CardConnect has a 1.8 out of 5 star rating based on 118 user reviews on Google Maps.
Positive Feedback
Love having the entire solution with a hosted payment page, e-commerce and virtual terminal. Experience with customer service has always been good.
Negative Feedback
Robbery. Small business owner they took 20% of my revenue in 1 month. Don’t fall for their lower %s to start, they will raise them and you will fight for your money back.
Software Advice Rating Analysis for CardConnect
CardConnect has an average customer review rating of 3.7 stars on Software Advice based on 39 customer reviews. The reviews reflect a mix of experiences, with some users appreciating the ease of use and integration capabilities, while others express dissatisfaction with customer support and setup difficulties.
Negative Feedback
It’s a merchant account, and it operates as such. Nothing extra about it, and if you don’t run up against an issue that requires you to speak with customer support, it will work adequately for you. If you require someone to help you who actually has the knowledge needed to troubleshoot…GOOD LUCK! THEY HAVE HORRIBLE CUSTOMER SUPPORT! Clear statements and easy to track transactions. Not a single person in their customer service knows butkis about their own product. You get different answers from different people on the same subject. You are bounced around like a ping pong ball, and it can take days to get situations resolved. In my case months!!! I have never had worse customer service than here. – Review by Kathleen, Non-Profit Organization Management, October 2023
I love how it helps us streamline event payments across all our properties, however, its been a nightmare for us to setup for each property. I like how useful card connect is when we have business that we execute at 4 different properties in San Francisco and allows us to require full payments which allows us to run low risk for events that may have previously had an event balance. It has been a nightmare to setup with each of our businesses. We are currently going on three months and still waiting to launch our cc payments for one of our venues. Communication isn’t the best. – Review by Ashley, Hospitality, September 2023
Positive Feedback
At the Chicago Psychoanalytic Institute, we’ve had to implement a new educational management software and as a result, we needed to register for a merchant account that was applicable to the new software. After further review of the potential merchant accounts, CardConnect was a winner. It acted as gateway to Authorize.Net that provided the best CC processing/transaction fees compared to the other merchants and offers a number of services that benefits the Institute. Overall, the best feature about this software is their customer service from all sides. We were given incredible support through the whole process from the application to going live. The response time was amazing and made it their priority to resolve any issues that you may have as soon as possible. – Review by Julius, Mental Health Care, October 2018
The set up was easy and integrated seamlessly. The tap feature has only worked twice since we’ve gotten it. – Review by Emily, Fine Art, July 2022
Source: Software Advice
