CBD Merchant Account Reviews & Complaints

Clean Complaint Record

As of now, we have not found any negative CBD Merchant Account reviews, indicating no evidence to suggest that the company is a ripoff or scam. However, we did uncover one complaint filed against Risk Free Merchant regarding a $300 fee and poor customer service, but it was resolved amicably. CBD Merchant Account’s clean complaint record is a positive sign, especially in the high-risk space where processors often face numerous complaints related to fund holds or canceled accounts. If you have your own CBD Merchant Account review to share, please feel free to do so in the comments below.

CBD Merchant Account Lawsuits

We have not come across any outstanding class-action lawsuits or FTC complaints filed against CBD Merchant Account. Dissatisfied merchants seeking non-litigious action against the company should consider reporting it to the relevant supervisory organizations.

CBD Merchant Account Customer Support Options

While CBD Merchant Account provides a phone number and email address on its website, it’s unclear if these channels are dedicated to customer service. This falls short of our expectations of top-rated payment processors for excellent customer service. While negative merchant feedback may arise in the future, as of now, the company has earned an “A” in this category.

CBD Merchant Account customer service phone number

• (866) 464-6590 – Toll-Free Support

Other Support Options

• Customer support via email at info@cbdmerchantaccount.com

No Dedicated Profile

The Better Business Bureau does not maintain a profile for CBD Merchant Account at this time. We therefore will not factor a BBB rating into this review. Risk Free Merchant has an “A+” BBB rating and has not received any complaints in the past 36 months.

Variable Contract Terms

The specifics of the CBD Merchant Account contracts are not broadly publicized, suggesting variability in pricing and terms. As the CBD sector is recognized as high risk, payment processors serving these merchants typically impose higher rates, six-month rolling reserves, and strict chargeback limits. The lack of complaints about CBD Merchant Account’s contract terms indicates a general satisfaction among users.

Nonetheless, it’s reasonable to anticipate that merchants may incur monthly minimum fees, PCI compliance fees, and early termination fees with this company.

Virtual Terminal and Payment Gateway Pricing

CBD Merchant Account extends its services to include virtual terminals and payment gateways, with a focus on the high-risk nature of the CBD industry. E-commerce merchant accounts with CBD Merchant Account necessitate additional merchant documentation. However, the company does not publicly disclose specific pricing for these services. Additional rates and fees, such as gateway fees, technical support fees, and batch fees, are likely applicable to these e-commerce services.

Expect Higher Pricing

Given its specialization, CBD Merchant Account’s pricing is unlikely to match the affordability of the most cost-effective merchant accounts. If you have insights into the standard CBD Merchant Account agreement, please contribute your information in the comment section. We also recommend merchants review our list of thetop merchant service providers.

A Viable Option for CBD and Hemp Vendors

CBD Merchant Account rates as a solid credit card processing option for CBD merchants at this time. The company is uncommonly forward about its ability to serve hemp and CBD vendors, which suggests that it has reliable banking partnerships for handling these types of transactions. Our rating will be subject to change as we receive more feedback about this company.