CBD Merchant Account Overview

CBD Merchant Account May Have Overcharged You

If you accepted credit cards through CBD Merchant Account or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

Specializing in CBD and Hemp Derivatives

Also known as CBDMerchantAccount.com, CBD Merchant Account is a merchant account provider that specifically processes payments for merchants who sell CBD oil and hemp derivatives. In fact, the company does not advertise its services to any other industries. CBD Merchant Account is either a DBA or subsidiary of Risk Free Merchant, a high risk credit card processor located in Westlake Village, California. CBD Merchant Account advertises that it can process domestic sales of CBD dab products, CBD gel, CBD-infused e-liquid, CBD oil, and all other CBD and hemp-related products.

CBD Merchant Account Location and Ownership

The company does not provide its public headquarters, but its Facebook page lists Oak Park, California, as its base of operations. Todd Fins is the CEO of CBD Merchant Account.

CBD Merchant Account Review Table of Contents

  • Costs & Contract: CBD Merchant Account appears to offer variable contract terms depending on each merchant’s business type and processing history.
  • Complaints & Service: CBD Merchant Account has received fewer than 10 public complaints.
  • BBB Rating: CBD Merchant Account does not have a profile with the Better Business Bureau at this time.
  • Sales & Marketing: CBD Merchant Account does not hire independent resellers at this time and has not received any complaints.
  • Rates & Fees: How Merchants Got The Best Rates With CBD Merchant Account
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Products & Services Offered

  • Debit and credit card processing
  • Card-present payment acceptance
  • Online payment processing
  • Phone and mail order payment processing

Types of Businesses Served

  • Retail
  • E-commerce
  • MOTO

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CBD Merchant Account Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Variable Contract Terms

There is no publicly available information about the standard CBD Merchant Account contract, but it’s likely that the company’s pricing will vary dramatically from merchant to merchant. The CBD industry is currently as high risk as they come, which means that payment processors who serve CBD merchants often charge high rates, require six-month rolling reserves, and enforce very strict chargeback limits. We cannot find any complaints about CBD Merchant Account’s contract terms, which suggests that most of its users are satisfied.

However, it is entirely likely that merchants could pay monthly minimum fees, PCI compliance fees, and early termination fees through the company.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, CBD Merchant Account also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. Due to the nature of its inherently high risk industry, e-commerce merchant accounts with the company require additional documentation from a merchant. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, and batch fees typically apply to these e-commerce services.

Expect Higher Pricing

Based on its area of focus, merchants should not expect CBD Merchant Account’s pricing to compete with the cheapest merchant accounts. If you have any information about the standard CBD Merchant Account agreement, please share it in the comment section below.

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Response from CBD Merchant Account

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CBD Merchant Account Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

We are currently unable to locate any CBD Merchant Account complaints, and there is no evidence to suggest that the company is a ripoff or a scam. We have found 1 complaint filed against Risk Free Merchant regarding a $300 fee and poor customer service, but the complaint ultimately received an amicable resolution. CBD Merchant Account’s clean complaint record is a positive sign for a company in the high risk space, as these types of processors typically rack up complaints about fund holds or canceled accounts at a high rate.

CBD Merchant Account Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against CBD Merchant Account. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

CBD Merchant Account Customer Support Options

CBD Merchant Account lists a phone number and email address on its website, but it is unclear whether these channels are intended for customer service. This falls short of our expectation of top-rated payment processors for great customer service. It is therefore possible that CBD Merchant Account will receive negative merchant feedback in the future, but at this time, the company has earned an “A” in this category.

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Response from CBD Merchant Account

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CBD Merchant Account BBB Rating Summary

No Dedicated Profile

The Better Business Bureau does not maintain a profile for CBD Merchant Account at this time. We therefore will not factor a BBB rating into this review. Risk Free Merchant has an “A+” BBB rating and has not received any complaints in the past 36 months.

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Response from CBD Merchant Account

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Not Currently Adding Resellers

CBD Merchant Account appears to market itself primarily through web advertising and referrals. The company’s “Partnerships” page states that it is currently not signing new sales agents or ISO agreements due to overwhelming demand, and it’s not hard to guess why. Most CBD merchants find it very difficult to locate a reliable or affordable credit card processing option, so it’s likely that a company with the name “CBD Merchant Account” will be one of the first processors that merchants find and consider. This may explain why the company does not use any gimmicky rate quotes or have any public complaints about its sales tactics.

Less-Than-Total Disclosure

Although there is nothing to suggest that CBD Merchant Account engages in deceptive marketing, there is also very little publicly available information about the company. Its website does not disclose its address, the names of its leadership team, the specific products it offers, or the banks it is partnered with. These might be conscious choices designed to protect the company from any regulatory crackdowns, but it could be hard for some merchants to place their trust in a company that is this opaque. For now, we don’t see any reason to warn merchants against CBD Merchant Account. However, if you believe that the company has misrepresented itself to you, you can double-check your monthly bill with a third-party statement audit.

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Response from CBD Merchant Account

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CBD Merchant Account Logo

Our Opinion of CBD Merchant Account

A Viable Option for CBD and Hemp Vendors

CBD Merchant Account rates as a solid credit card processing option for CBD merchants at this time. The company is uncommonly forward about its ability to serve hemp and CBD vendors, which suggests that it has reliable banking partnerships for handling these types of transactions. Our rating will be subject to change as we receive more feedback about this company.

We rely on your feedback about CBD Merchant Account to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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