CBD Merchant Account Reviews & Complaints

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How did they treat you? ▼

Specializing in CBD and Hemp Derivatives

Also known as CBDMerchantAccount.com, CBD Merchant Account is a merchant account provider that specifically processes payments for merchants who sell CBD oil and hemp derivatives. In fact, the company does not advertise its services to any other industries. CBD Merchant Account is either a DBA or subsidiary of Risk Free Merchant, a high-risk credit card processor located in Westlake Village, California.

CBD Merchant Account Payment Processing

CBD Merchant Account advertises that it can process domestic sales of CBD dab products, CBD gel, CBD-infused e-liquid, CBD oil, and all other CBD and hemp-related products. CBD Merchant Account processes all major debit and credit cards for high-risk businesses. Their services include terminals, MOTO, mobile payments, payment analytics, and more.

CBD Merchant Account Location and Ownership

The company lists its location as 1930 Village Center Circle #32855 Las Vegas, NV. Todd Fins is the CEO of CBD Merchant Account.CBD Merchant Account Review Table of Content

CBD Merchant Account Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

As of now, we have not found any negative CBD Merchant Account reviews, indicating no evidence to suggest that the company is a ripoff or scam. However, we did uncover one complaint filed against Risk Free Merchant regarding a $300 fee and poor customer service, but it was resolved amicably. CBD Merchant Account’s clean complaint record is a positive sign, especially in the high-risk space where processors often face numerous complaints related to fund holds or canceled accounts. If you have your own CBD Merchant Account review to share, please feel free to do so in the comments below.

CBD Merchant Account Lawsuits

We have not come across any outstanding class-action lawsuits or FTC complaints filed against CBD Merchant Account. Dissatisfied merchants seeking non-litigious action against the company should consider reporting it to the relevant supervisory organizations.

CBD Merchant Account Customer Support Options

While CBD Merchant Account provides a phone number and email address on its website, it’s unclear if these channels are dedicated to customer service. This falls short of our expectations of top-rated payment processors for excellent customer service. While negative merchant feedback may arise in the future, as of now, the company has earned an “A” in this category.

CBD Merchant Account customer service phone number

  • (866) 464-6590 – Toll-Free Support

Other Support Options

CBD Merchant Account Online Ratings

Here's How They Rate Online

No Dedicated Profile

The Better Business Bureau does not maintain a profile for CBD Merchant Account at this time. We therefore will not factor a BBB rating into this review. Risk Free Merchant has an “A+” BBB rating and has not received any complaints in the past 36 months.

CBD Merchant Account Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Payment Gateway Fee Undisclosed
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed
Processing Rates 1.00% - 4.99+%

Variable Contract Terms

The specifics of the CBD Merchant Account contracts are not broadly publicized, suggesting variability in pricing and terms. As the CBD sector is recognized as high risk, payment processors serving these merchants typically impose higher rates, six-month rolling reserves, and strict chargeback limits. The lack of complaints about CBD Merchant Account’s contract terms indicates a general satisfaction among users.

Nonetheless, it’s reasonable to anticipate that merchants may incur monthly minimum fees, PCI compliance fees, and early termination fees with this company.

Virtual Terminal and Payment Gateway Pricing

CBD Merchant Account extends its services to include virtual terminals and payment gateways, with a focus on the high-risk nature of the CBD industry. E-commerce merchant accounts with CBD Merchant Account necessitate additional merchant documentation. However, the company does not publicly disclose specific pricing for these services. Additional rates and fees, such as gateway fees, technical support fees, and batch fees, are likely applicable to these e-commerce services.

Expect Higher Pricing

Given its specialization, CBD Merchant Account’s pricing is unlikely to match the affordability of the most cost-effective merchant accounts. If you have insights into the standard CBD Merchant Account agreement, please contribute your information in the comment section. We also recommend merchants review our list of the top merchant service providers.

CBD Merchant Account Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Not Currently Adding Resellers

CBD Merchant Account appears to market itself primarily through web advertising and referrals. At the time of a previous update, the company’s “Partnerships” page stated that it is currently not signing new sales agents or ISO agreements due to overwhelming demand. nThis notice has since been removed. Most CBD merchants find it very difficult to locate a reliable or affordable credit card processing option, so it’s likely that a company with the name “CBD Merchant Account” will be one of the first processors that merchants find and consider. This may explain why the company does not use any gimmicky rate quotes and there are no negative CBD Merchant Account reviews about its sales tactics. This compares favorably to our list of best credit card processors.

Less-Than-Total Disclosure

Although there is nothing to suggest that CBD Merchant Account engages in deceptive marketing, there is also very little publicly available information about the company. Its website does not disclose the names of its leadership team, the specific products it offers, or the banks it is partnered with. These might be conscious choices designed to protect the company from any regulatory crackdowns, but it could be hard for some merchants to place their trust in a company that is this opaque. For now, we don’t see any reason to warn merchants against CBD Merchant Account. However, if you believe that the company has misrepresented itself to you, you can double-check your monthly bill with a third-party statement audit.

Our CBD Merchant Account Review Summary

Our Final Thoughts

A Viable Option for CBD and Hemp Vendors

CBD Merchant Account rates as a solid credit card processing option for CBD merchants at this time. The company is uncommonly forward about its ability to serve hemp and CBD vendors, which suggests that it has reliable banking partnerships for handling these types of transactions. Our rating will be subject to change as we receive more feedback about this company.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did CBD Merchant Account Treat You?

1 User Reviews

  • Joel Stacey

    I just had to drop a line to express how impressed I am with CBD Merchant Account’s services. They’ve been a game-changer for my business! As an owner of an online CBD store, I was struggling to find a reliable and secure payment processing solution. However, since partnering with CBD Merchant Account, my worries have vanished.

    Their seamless onboarding process was a breeze, and their customer support team was incredibly helpful, guiding me through every step. With their cutting-edge technology, I can now accept payments smoothly and efficiently, giving my customers a hassle-free checkout experience. The peace of mind that comes with their top-notch security measures is a huge relief.

    I highly recommend CBD Merchant Account to any CBD business owner out there looking for a trusted payment processing solution. Kudos to the team for their outstanding service!

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