CBD Merchant Solutions Review

CBD Merchant Solutions Overview

Are you a decision maker with CBD Merchant Solutions? Claim this review.

A Provider With Multiple Names

CBD Merchant Solutions (cbdoilmerchantaccount.com) is a merchant account provider that focuses primarily on CBD and hemp payment processing. The company is a reseller of T1 Payments. CBD Merchant Solutions claims to be part of Transaction Network Services (tnsi.com), a multinational finance and telecom provider, but its website also directs new agents to an Austin-based company called Advantage Bankcard Systems (merchantisoagent.com). Advantage Bankcard Systems blatantly mimics the branding of National Bankcard Systems, which may indicate a connection between the companies or simply be derivative marketing. Advantage Bankcard Systems and National Bankcard Systems appear to share current or prior ownership with a company called General Payments. It is possible that all of these companies are simply DBAs of the same organization marketing under different brands.

CBD Merchant Solutions Location and Ownership

CBD Merchant Solutions claims to have been founded in 1990. It does not list its acquiring bank or its location, but General Payments is headquartered at 401 Congress Ave #1540, Austin, Texas 78701. Penny Baker is the former founder and CEO of National Bankcard Systems and the current principal of General Payments.

CBD Merchant Solutions Review Table of Contents

  • Sales & Marketing: CBD Merchant Solutions appears to hire independent sales agents but has not received any complaints about its sales practices.
  • Costs & Contract: CBD Merchant Solutions offers variable pricing based on each merchant’s business type and processing history.
  • Complaints & Service: CBD Merchant Solutions has received fewer than 10 public complaints.
  • BBB Rating: CBD Merchant Solutions does not have a profile with the Better Business Bureau at this time.
  • Rates & Fees: How Merchants Got The Best Rates With CBD Merchant Solutions

CBD Merchant Solutions Statement Analyzer

Find hidden fees, pricing errors, and overcharges in your CBD Merchant Solutions merchant account statement. Not with CBD Merchant Solutions? That's ok, we can find excessive fees in any credit card processing statement. We've already found $1,156,834 in hidden fees this year! Submit a recent statement to try it out for free!

  • Accepted file types: pdf, doc, docx, png, jpg, xls, xlxs.

Products & Services Offered

  • Debit and credit card processing
  • Card-present payment acceptance
  • Online payment processing
  • ATM placement
  • E-check processing

Types of Businesses Served

  • Retail
  • E-commerce
  • CBD
  • Hemp

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

CBD Merchant Solutions Rates, Fees, and Costs

Key Points

Visa/MC/Discover Rate 5.50% + $0.35
Amex Rate 5.95% + $0.35
Monthly Gateway Fee $20
Gateway Transaction Fee $0.20
Monthly Maintenance Fee $49.95
Monthly Monitoring Fee $100
Annual Maintenance Fee $100
Early Termination Fee Liquidated Damages

CBD Merchant Solutions Pricing

The standard CBD Merchant Solutions contract (available below) is a one-year agreement through T1 Payments with automatic renewal for a one-year term, a liquidated damages-style early termination fee, a 5.50% plus $0.35 per-transaction rate (5.95% plus $0.35 for Amex), a $49.95 monthly maintenance fee, a $35 chargeback fee, a $100 “Super Persistent G2 Monthly Monitoring” fee, a $100 annual maintenance fee, a $20 monthly gateway fee, a $0.20 gateway transaction fee, and a rolling reserve of 10%. We cannot find any complaints about CBD Merchant Solutions’ contract terms, which suggests that most of its users are satisfied.

Expect Higher Pricing

CBD Merchant Solutions’ pricing is not competitive with the cheapest merchant accounts, but it is similar to that offered by other CBD payment processors. For now, the company will receive a “B” rating due to its potentially high cancellation fee. See the CBD Merchant Solutions Application.

Are you happy with your CBD Merchant Solutions fees? Tell us about them before your go!

Response from CBD Merchant Solutions

Are you a representative of CBD Merchant Solutions? Add your voice to this section for free!

CBD Merchant Solutions Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

We are currently unable to locate any CBD Merchant Solutions complaints, and there is no evidence to suggest that the company is a ripoff or a scam. The company appears to have only been operational since 2018, so this low complaint total may be due to its short time in business. The company’s clean complaint record is a good sign for any company in the high risk space, as these types of processors typically rack up complaints about fund holds or cancelled accounts.

CBD Merchant Solutions Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against CBD Merchant Solutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

CBD Merchant Solutions Support Options

CBD Merchant Solutions lists a customer support phone number on its website, but it does not list a support email address. This falls short of our expectation of top-rated payment processors for great customer service. It is therefore possible that CBD Merchant Solutions will receive negative merchant feedback in the future, but at this time, the company has earned an “A” in this category.

Do you have a complaint or testimonial about CBD Merchant Solutions? Make your voice heard before you go!

Response from CBD Merchant Solutions

Are you a representative of CBD Merchant Solutions? Add your voice to this section for free!

CBD Merchant Solutions BBB Rating Summary

No Dedicated Profile

The Better Business Bureau does not maintain a profile for CBD Merchant Solutions at this time. We therefore will not factor a BBB rating into this review. General Payments has an “A+” BBB rating and has not received any complaints in the past three years.

How has CBD Merchant Solutions treated you? Tell us about it here!

Response from CBD Merchant Solutions

Are you a representative of CBD Merchant Solutions? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

In-House Sales Team

CBD Merchant Solutions appears to market itself primarily through web advertising and independent sales agents. Independent sales agents are typically linked to elevated complaint rates, but we have seen no CBD Merchant Solutions complaints that mention deceptive sales conduct or misleading rate quotes. It is currently difficult for many CBD vendors to locate a reliable or affordable credit card processing option, so it’s likely that the company’s search-friendly name generates a large amount of its traffic.

CBD Merchant Solutions Contract Claims

The CBD Merchant Solutions website advertises domestic CBD merchant accounts with no mandatory cash reserve, a month-to-month contract, and no early termination fees. It also claims to process payments for CBD oil, CBD lotions, hemp oils, and hemp shampoos. However, its contractual documentation actively contradicts some of these claims (see the Costs & Contract section for more information). Merchants should be sure to scrutinize any contract they are asked to sign.

Limited Disclosure

Although there is nothing to suggest that CBD Merchant Solutions engages in deceptive marketing, there is also very little publicly available information about the company. Its website does not disclose its address, the names of its leadership team, or the banks it is partnered with. These might be conscious choices designed to protect the company from any regulatory interference, but it could be hard for some merchants to place their trust in a company that is this opaque. For now, we don’t see any reason to warn merchants against CBD Merchant Solutions. However, if you believe that the company has misrepresented itself to you, you can double-check your monthly bill with a third-party statement audit.

Did you get what you expected from CBD Merchant Solutions? Tell us why, or why not.

Response from CBD Merchant Solutions

Are you a representative of CBD Merchant Solutions? Add your voice to this section for free!

CBD Merchant Solutions Logo

Our Opinion of CBD Merchant Solutions

A Viable Option for CBD and Hemp Vendors

CBD Merchant Solutions rates as a solid credit card processing option for CBD merchants at this time. The company strongly promotes its ability to serve hemp and CBD vendors, which suggests that it has reliable banking partnerships for handling these types of transactions. Our rating will be subject to change as we receive more feedback about this company.

We rely on your feedback about CBD Merchant Solutions to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

Get started right away! I've help businesses save $1,156,834 this year alone! Submit a recent statement and I'll take a look at it for free.

Submit a Statement

  • Accepted file types: jpg, png, pdf, xls, xlsx.

No Reviews Yet Leave Your Review for CBD Merchant Solutions Below

Leave a Review for CBD Merchant Solutions

Your email address will not be published. Required fields are marked *

Please do not use profanity or ALL CAPITAL LETTERS in your review. Reviews must provide a detailed account of your experience. By submitting a review or comment to CPO, you are agreeing to our Comment Policy.