CBD Merchant Solutions Review

CBD Merchant Solutions Overview

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A Provider With Multiple Names

CBD Merchant Solutions (cbdoilmerchantaccount.com) is a merchant account provider that focuses primarily on CBD and hemp payment processing. The company is a reseller of T1 Payments. CBD Merchant Solutions claims to be part of Transaction Network Services (tnsi.com), a multinational finance and telecom provider, but its website also directs new agents to an Austin-based company called Advantage Bankcard Systems (merchantisoagent.com). Advantage Bankcard Systems blatantly mimics the branding of National Bankcard Systems, which may indicate a connection between the companies or simply be derivative marketing. Advantage Bankcard Systems and National Bankcard Systems appear to share current or prior ownership with a company called General Payments. It is possible that all of these companies are simply DBAs of the same organization marketing under different brands.

CBD Merchant Solutions Location and Ownership

CBD Merchant Solutions claims to have been founded in 1990. It does not list its acquiring bank or its location, but General Payments is headquartered at 401 Congress Ave #1540, Austin, Texas 78701. Penny Baker is the former founder and CEO of National Bankcard Systems and the current principal of General Payments.

CBD Merchant Solutions Review Table of Contents

  • Sales & Marketing: CBD Merchant Solutions appears to hire independent sales agents but has not received any complaints about its sales practices.
  • Costs & Contract: CBD Merchant Solutions offers variable pricing based on each merchant’s business type and processing history.
  • Complaints & Service: CBD Merchant Solutions has received fewer than 10 public complaints.
  • BBB Rating: CBD Merchant Solutions does not have a profile with the Better Business Bureau at this time.
  • Rates & Fees: How Merchants Got The Best Rates With CBD Merchant Solutions
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Products & Services Offered

  • Debit and credit card processing
  • Card-present payment acceptance
  • Online payment processing
  • ATM placement
  • E-check processing

Types of Businesses Served

  • Retail
  • E-commerce
  • CBD
  • Hemp

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CBD Merchant Solutions Rates, Fees, and Costs

Key Points

Visa/MC/Discover Rate 5.50% + $0.35
Amex Rate 5.95% + $0.35
Monthly Gateway Fee $20
Gateway Transaction Fee $0.20
Monthly Maintenance Fee $49.95
Monthly Monitoring Fee $100
Annual Maintenance Fee $100
Early Termination Fee Liquidated Damages

CBD Merchant Solutions Pricing

The standard CBD Merchant Solutions contract (available below) is a one-year agreement through T1 Payments with automatic renewal for a one-year term, a liquidated damages-style early termination fee, a 5.50% plus $0.35 per-transaction rate (5.95% plus $0.35 for Amex), a $49.95 monthly maintenance fee, a $35 chargeback fee, a $100 “Super Persistent G2 Monthly Monitoring” fee, a $100 annual maintenance fee, a $20 monthly gateway fee, a $0.20 gateway transaction fee, and a rolling reserve of 10%. We cannot find any complaints about CBD Merchant Solutions’ contract terms, which suggests that most of its users are satisfied.

Expect Higher Pricing

CBD Merchant Solutions’ pricing is not competitive with the cheapest merchant accounts, but it is similar to that offered by other CBD payment processors. For now, the company will receive a “B” rating due to its potentially high cancellation fee. See the CBD Merchant Solutions Application.

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Response from CBD Merchant Solutions

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CBD Merchant Solutions Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

We are currently unable to locate any CBD Merchant Solutions complaints, and there is no evidence to suggest that the company is a ripoff or a scam. The company appears to have only been operational since 2018, so this low complaint total may be due to its short time in business. The company’s clean complaint record is a good sign for any company in the high risk space, as these types of processors typically rack up complaints about fund holds or cancelled accounts.

CBD Merchant Solutions Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against CBD Merchant Solutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

CBD Merchant Solutions Support Options

CBD Merchant Solutions lists a customer support phone number on its website, but it does not list a support email address. This falls short of our expectation of top-rated payment processors for great customer service. It is therefore possible that CBD Merchant Solutions will receive negative merchant feedback in the future, but at this time, the company has earned an “A” in this category.

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Response from CBD Merchant Solutions

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CBD Merchant Solutions BBB Rating Summary

No Dedicated Profile

The Better Business Bureau does not maintain a profile for CBD Merchant Solutions at this time. We therefore will not factor a BBB rating into this review. General Payments has an “A+” BBB rating and has not received any complaints in the past three years.

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

In-House Sales Team

CBD Merchant Solutions appears to market itself primarily through web advertising and independent sales agents. Independent sales agents are typically linked to elevated complaint rates, but we have seen no CBD Merchant Solutions complaints that mention deceptive sales conduct or misleading rate quotes. It is currently difficult for many CBD vendors to locate a reliable or affordable credit card processing option, so it’s likely that the company’s search-friendly name generates a large amount of its traffic.

CBD Merchant Solutions Contract Claims

The CBD Merchant Solutions website advertises domestic CBD merchant accounts with no mandatory cash reserve, a month-to-month contract, and no early termination fees. It also claims to process payments for CBD oil, CBD lotions, hemp oils, and hemp shampoos. However, its contractual documentation actively contradicts some of these claims (see the Costs & Contract section for more information). Merchants should be sure to scrutinize any contract they are asked to sign.

Limited Disclosure

Although there is nothing to suggest that CBD Merchant Solutions engages in deceptive marketing, there is also very little publicly available information about the company. Its website does not disclose its address, the names of its leadership team, or the banks it is partnered with. These might be conscious choices designed to protect the company from any regulatory interference, but it could be hard for some merchants to place their trust in a company that is this opaque. For now, we don’t see any reason to warn merchants against CBD Merchant Solutions. However, if you believe that the company has misrepresented itself to you, you can double-check your monthly bill with a third-party statement audit.

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CBD Merchant Solutions Logo

Our Opinion of CBD Merchant Solutions

A Viable Option for CBD and Hemp Vendors

CBD Merchant Solutions rates as a solid credit card processing option for CBD merchants at this time. The company strongly promotes its ability to serve hemp and CBD vendors, which suggests that it has reliable banking partnerships for handling these types of transactions. Our rating will be subject to change as we receive more feedback about this company.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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