National Bankcard Systems Review

Overview

National Bankcard Systems Inc. (enbs.com), established in 1997, is a multi-million dollar credit card processing vendor. The company also operates under several DBAs including The Merchant Store (usmsi.com), The Merchant Equipment Store (merchantequip.com), and US Point of Sale (uspos.com). National Bankcard Systems is a member service provider for First Data, Elavon, iPayment, Total Merchant Services, and Cardservice International. National Bankcard Systems is located at 5316 W Highway 290 Ste 130, Austin, Texas 78735. National Bankcard Systems is a Registered ISO/MSP of BancorpSouth, Tupelo, Mississippi, US Bank of Minneapolis, and Wells Fargo Bank, N.A., Walnut Creek, California. Joe Brannon is the company’s principal and Peter Estep is its president.

National Bankcard Systems Products and Services

  • Debit and credit card processing
  • Electronic check acceptance
  • EBT processing
  • Online payment gateway
  • Gift and loyalty programs
  • POS equipment

Industries

  • Retail
  • MOTO
  • E-commerce
a

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

National Bankcard Systems utilizes outside sales agents in offices across the country to market its services. The use of independent sales agents is usually tied to elevated complaint rates, and in the case of National Bankcard it appears to be a minor issue. We have found a handful of complaints accusing the company’s agents of misrepresenting or failing to disclose fees, although specific fee amounts are unavailable. Because National Bankcard is partnered with five different processing companies, it is possible that some of the complaints that would normally be targeted toward National Bankcard are being funneled to the online profiles of these other entities, but it’s nearly impossible to chart whether and how often this might occur. The company’s use of multiple websites and business names also clouds the issue to some extent. As a point in its favor, the company does not appear to engage in any deceptive advertising strategies in its official materials. The company’s low complaint total has resulted in an “A-” rating for this section.

b

Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

National Bankcard’s status as a member service provider for five very large processors means that its contract terms are likely to vary greatly depending on the agent setting up the account and a merchant’s business type and time in business. This variability seems to be confirmed in the few available complaints about the company, which cite undisclosed fees, difficulty cancelling service, billing errors, charges for unwanted equipment warranties, and higher-than-expected rates in equal measure. The companies that appear to provide processing contracts to National Bankcard do not score very well in this category as a group, so we aren’t inclined to assume the best about National Bankcard’s terms. We have found some official complaint responses by the company indicating that NBS offers a three-year contract with an early termination fee of $250 unless the merchant purchases equipment upfront, in which case there is no ETF. In general, merchants are advised to carefully examine the terms of their individual contracts (especially keeping an eye out for early termination fees and PCI Compliance fees) and evaluate whether these terms will work for them.

a

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A

Outside of the BBB, we were able to locate seven National Bankcard Systems complaints. Three of these complaints were authored by software vendors who had not been paid by employees of National Bankcard for personal services rendered. These appear to have no bearing on National Bankcard’s conduct as a merchant services provider. We also found five complaints in the comment section of this review citing poor customer service, unexpected fees, and unauthorized billing. While these complaints reflect poorly on National Bankcard’s customer service, five complaints in over a year isn’t an especially high complaint volume. As noted above, it is possible that some complaints about National Bankcard are redirected to the much larger processors with which it is affiliated. The fact that the company’s website lists no dedicated support information seems to confirm this.

a

BBB

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 7
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

National Bankcard Systems has been an accredited business of the Better Business Bureau since 2000 and scores an “A+” at this time of review. The company’s alternate business name of “The Merchant Equipment Store” has been accredited since 2004 and is showing an “A+” rating. Given the fact that these two companies share the same address and upper management, we will combine their BBB profiles for the purposes of this review. Within the last three years, seven complaints have been registered on the BBB website, all of which were related to billing and collection. The complaint resolution log reveals that three of these issues have been resolved with BBB assistance, while four either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Because we believe that “A+” ratings should be reserved for companies with zero complaints, we have adjusted the BBB’s rating to an “A” for the purposes of this review.

National Bankcard Systems Logo

National Bankcard Systems Bottom Line

According to our system, National Bankcard Systems rates as an above average merchant account provider. The company shows very few complaints online despite its reliance on outside sales agents and poorly rated large processors. It is worth mentioning that National Bankcard Systems could potentially be confused with National Bankcard (nationalbankcard.com), which is an unrelated entity.

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry. Schedule a Consultation with Phillip

Schedule a Consultation with Phillip

6 Reviews Leave Your Review Below

  1. Attempted to set up a service with my company, but was repeatedly forwarded to a very unhelpful salesman Greg Thayer. When I requested to be connected to a different person in the organization, I was instead forwarded to Mr. Thayer a second time, who was very aggressive in addressing the complaints I had towards him. Will not be doing business with this company.

  2. HORRIBLE!!!! My sales agent was a total prick! He actually yelled at me and hung up on me when I tried to cancel my service! He originally told me one thing, but when I read the fine print I found that he didn’t shoot me straight! Tons of hidden fees! Actually, came home to a bill already and I’ve never even plugged the machine in! My sales rep, Greg Thayer, was extremely pushy and unprofessional.

    BIG MISTAKE TO USE NATIONAL BANKCARD!

  3. Horrible.
    Bill you random amounts then don’t send statement.
    Customer service is the long-wait no-answer runaround.
    Crooks in my opinion. Or incompetent. Probably the former.

  4. This company is horrible! They hit me up with charges totalling several hundred dollars before I even received my credit card terminal. They told me that the charges were an error. Yeah Right! I wanted to believe them, but was I wrong!!! I CANCELLED MY MERCHANT ACCOUNT IMMEDIATELY AND SENT THE WIRELESS TERMINAL BACK. I THOUGHT THAT WOULD BE THE END OF THE STORY! WRONG AGAIN!! THEY KEEP POSTING FRAUDULENT CHARGES ONTO MY CHECKING ACCOUNT TOTALLING SEVERAL HUNDRED DOLLARS. TRYING TO STRAIGHTEN ALL OF THIS OUT WITH MY FINANCIAL INSTIUTION IS TIME CONSUMING……MY CHECK BOUNCE BECAUSE OF THEIR FRAUDULENT CHARGES.

    DON’T LET MY NIGHTMARE BECOME YOUR LIVING REALITY! STAY AWAY FROM THEM!!!!

  5. Nightmare….Horrible customer service – flip and sassy internal personnel, higher rates than first quoted, restirictive credit limits, no flexibility…just a disaster. Go elsewhere, not worth the hassle. One of our deposits which should have had a 24 hr turnaround was held for 2 weeks – despite the internal Gods working there saying they were holding “nothing”. Disasterous experience….

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