National Bankcard Systems Review

National Bankcard Systems Overview

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A Company Of Many Names

National Bankcard Systems Inc., established in 1997, is a multi-million dollar credit card processing vendor and merchant account provider. The company also operates under several DBAs including The Merchant Store, The Merchant Equipment Store, and US Point of Sale. National Bankcard Systems is a member service provider for First Data, Elavon, iPayment (now Paysafe), Total Merchant Services, and Cardservice International.

Not to Be Confused With National Bankcard

It is worth mentioning that National Bankcard Systems could potentially be confused with National Bankcard, a New York-based merchant account provider. There is no connection between the two companies.

National Bankcard Systems Headquarters

National Bankcard Systems is located at 5725 US 290, #105, Austin, Texas 78735. National Bankcard Systems is a Registered ISO/MSP of BancorpSouth, Tupelo, Mississippi, US Bank of Minneapolis, and Wells Fargo Bank, N.A., Concord, California. Peter Estep is the company’s president.

National Bankcard Systems Review Table of Contents

  • Costs & Contract: National Bankcard Systems appears to offer a three-year contract with an early termination fee of up to $250.
  • Complaints & Service: National Bankcard Systems has received more than 10 public complaints.
  • BBB Rating: National Bankcard Systems has an “A+” rating on both of its profiles and has received 1 complaint in the past 3 years between the 2. The company has been accredited by the Better Business Bureau since 2000.
  • Sales & Marketing: National Bankcard Systems hires independent sales agents and has received a low number of complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With National Bankcard Systems
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Products & Services Offered

  • Debit and credit card processing
  • Electronic check acceptance
  • EBT processing
  • Online payment gateway
  • Gift and loyalty programs
  • POS equipment

Types of Businesses Served

  • Retail
  • MOTO
  • E-commerce

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National Bankcard Systems Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Software Fee Up to $39.95
Early Termination Fee $250
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

A Wide Range of Possible Fees

National Bankcard’s status as a member service provider for five very large processors means that its contract terms are likely to vary greatly depending on the agent setting up the account and a merchant’s business type and time in business. This variability seems to be confirmed in the few available complaints about the company, which cite undisclosed fees, difficulty cancelling service, billing errors, charges for unwanted equipment warranties, and higher-than-expected rates in equal measure. The companies that appear to provide processing contracts to National Bankcard do not score very well in this category as a group, so we aren’t inclined to assume the best about National Bankcard’s terms.

Three-Year Contract

We have found some official complaint responses by the company indicating that NBS offers a three-year contract with an early termination fee of $250 unless the merchant purchases equipment upfront, in which case there is no ETF. In general, merchants are advised to carefully examine the terms of their individual contracts (especially keeping an eye out for early termination fees and PCI Compliance fees) and evaluate whether these terms will work for them.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, National Bankcard Systems also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. The company provides its own proprietary gateway as well as offering that service through Authorize.Net, Verisign, and Payment Clearing. However, rates and fees will be determined by which gateway a merchant utilizes. The company’s website does list prices of $4.95 and $39.95 for its proprietary software and Authorize.Net software, respectively. It is unclear if that is a 1 time fee or recurring charge. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Send Us Your Documents

National Bankcard Systems does not appear to offer contract terms that are competitive with the cheapest merchant accounts. If you have any knowledge of the standard NBS contract, please share it with us in the comment section below this review.

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Response from National Bankcard Systems

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National Bankcard Systems Complaints & Customer Reviews

Key Points

Total Online Complaints 10+
Live Customer Support No
Most Common Complaint Hidden Fees

Low Complaint Total

Outside of the BBB, we were able to locate more than 10 negative National Bankcard Systems reviews. Three of these complaints were authored by software vendors who had not been paid by employees of National Bankcard Systems for personal services rendered. These appear to have no bearing on National Bankcard’s conduct as a merchant services provider. We also found eight complaints in the comment section of this review citing poor customer service, unexpected fees, and unauthorized billing. While these complaints reflect poorly on National Bankcard’s customer service, eight complaints in over four years isn’t an especially high complaint volume.

National Bankcard Systems Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against National Bankcard Systems. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

National Bankcard Systems Customer Support Options

As noted above, it is possible that some complaints about National Bankcard are redirected to the much larger payment processors with which it is affiliated. The fact that the company’s website lists no dedicated support information seems to confirm this. We do not consider National Bankcard Systems a top provider for customer service at this time.

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Response from National Bankcard Systems

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National Bankcard Systems BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 1
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Multiple Profiles

National Bankcard Systems has been an accredited business of the Better Business Bureau since 2000 and scores an “A+” at this time of review with. The company’s alternate business name of “The Merchant Equipment Store” has been accredited since 2004 and is showing an “A+” rating. Given the fact that these two companies share the same address and upper management, we will combine their BBB profiles for the purposes of this review.

National Bankcard Systems Complaint Record

Within the last 36 months, 1 complaint has been registered on both of the company’s BBB profiles when combined. The lone complaint related to a billing and collection issue. The complaint resolution log reveals that it either was resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

An “A” Performance Overall

Given the company’s overall complaint rate, we agree with the BBB’s grade at this time.

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Response from National Bankcard Systems

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Outside Sales Team

National Bankcard Systems utilizes outside sales agents in offices across the country to market its services. The use of independent sales agents is usually tied to elevated complaint rates, and in the case of National Bankcard Systems it appears to be a minor issue. We have found a handful of National Bankcard Systems complaints accusing the company’s agents of misrepresenting or failing to disclose fees, although specific fee amounts are unavailable.

Possible Complaint Dilution

National Bankcard Systems is partnered with five different processing companies. It is therefore possible that some of the complaints that would normally be targeted toward National Bankcard Systems are being funneled to the online profiles of these other entities. However, it’s nearly impossible to chart whether and how often this might occur. The company’s use of multiple websites and business names also clouds the issue to some extent, as does the similarity of its name to that of National Bankcard.

No Deceptive Ads

As a point in its favor, the company does not appear to engage in any deceptive advertising strategies in its official materials. The company’s low complaint total has qualified it for an “A” rating for this section. If you suspect that National Bankcard Systems is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

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Response from National Bankcard Systems

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National Bankcard Systems Logo

Our Opinion of National Bankcard Systems

A Solid Option for Most Merchants

According to our rating system, National Bankcard Systems rates as an above average merchant services provider. The company shows very few complaints online despite its reliance on outside sales agents and poorly rated large backend processors. However, we do not consider it a top-rated overall credit card processor just yet.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

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9 Reviews Leave Your Review for National Bankcard Systems Below

  1. Dan says:

    Was promised no hidden fees, now paying all the same fees as my previous processor but at 1.30 percent more and 2 percent more on specialty cards, I was definitely misled. Tried to contact Phil Harris but was on the phone, I said I would wait cause I had already been one the phone with them for two hours, then she said oh I think he is out to lunch, still no response from Phil Harris. Don’t believe it when they tell you they will save you money, I have never in my 19 years in business paid this much for processing.


    This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill

    -Phillip

  2. Wesley Whaley says:

    Avoid National Bank Card at all costs. They have numerous horrible on line reviews and have business practices that are not legal in all states.

  3. John Finkel says:

    Attempted to set up a service with my company, but was repeatedly forwarded to a very unhelpful salesman Greg Thayer. When I requested to be connected to a different person in the organization, I was instead forwarded to Mr. Thayer a second time, who was very aggressive in addressing the complaints I had towards him. Will not be doing business with this company.

  4. Lindsey says:

    HORRIBLE!!!! My sales agent was a total prick! He actually yelled at me and hung up on me when I tried to cancel my service! He originally told me one thing, but when I read the fine print I found that he didn’t shoot me straight! Tons of hidden fees! Actually, came home to a bill already and I’ve never even plugged the machine in! My sales rep, Greg Thayer, was extremely pushy and unprofessional.

    BIG MISTAKE TO USE NATIONAL BANKCARD!

    1. Wesley says:

      National Bank Card is a very shady company. Do not let them have access to your bank account or your customers credit card info.

  5. james says:

    Horrible.
    Bill you random amounts then don’t send statement.
    Customer service is the long-wait no-answer runaround.
    Crooks in my opinion. Or incompetent. Probably the former.

  6. Thomas Jones says:

    This company is horrible! They hit me up with charges totalling several hundred dollars before I even received my credit card terminal. They told me that the charges were an error. Yeah Right! I wanted to believe them, but was I wrong!!! I CANCELLED MY MERCHANT ACCOUNT IMMEDIATELY AND SENT THE WIRELESS TERMINAL BACK. I THOUGHT THAT WOULD BE THE END OF THE STORY! WRONG AGAIN!! THEY KEEP POSTING FRAUDULENT CHARGES ONTO MY CHECKING ACCOUNT TOTALLING SEVERAL HUNDRED DOLLARS. TRYING TO STRAIGHTEN ALL OF THIS OUT WITH MY FINANCIAL INSTIUTION IS TIME CONSUMING……MY CHECK BOUNCE BECAUSE OF THEIR FRAUDULENT CHARGES.

    DON’T LET MY NIGHTMARE BECOME YOUR LIVING REALITY! STAY AWAY FROM THEM!!!!

  7. Private says:

    Nightmare….Horrible customer service – flip and sassy internal personnel, higher rates than first quoted, restirictive credit limits, no flexibility…just a disaster. Go elsewhere, not worth the hassle. One of our deposits which should have had a 24 hr turnaround was held for 2 weeks – despite the internal Gods working there saying they were holding “nothing”. Disasterous experience….

    1. LINDSEY says:

      Was it hard to cancel your service with them?

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