National Bankcard Review

National Bankcard Overview

A Reseller of iPayment and Total Merchant Services

National Bankcard is a merchant account provider based in Melville, New York, on the same street where Evolution Bankcard, EVO Payments International, Pivotal Payments, and Bluefin Payment Systems maintain their respective headquarters. Founded in 2007 (according to several third-party sources), National Bankcard is a reseller of iPayment and Total Merchant Services. It’s worth noting that National Bankcard could potentially be confused with National Bankcard Systems, an Austin, Texas-based company, in search results, but that these two companies are not affiliated with one another.

National Bankcard Location and Ownership

Jonathan Monge is listed as the CEO of National Bankcard, which is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California. The company’s main office is located at 538 Broadhollow Rd., Suite #213, Melville, New York.

National Bankcard Review Table of Contents

  • Costs & Contract: National Bankcard offers a three-year contract with no early termination fee. The company relies on Authorize.Net for its online payment gateway.
  • Complaints & Service: National Bankcard has received more than 50 public complaints.
  • BBB Rating: National Bankcard has an “A+” rating and has received 19 complaints and 8 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2007.
  • Sales & Marketing: National Bankcard hires independent sales agents and has received a low number of complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With National Bankcard
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Products & Services Offered

  • Debit and credit card processing
  • QuickBooks integration
  • Electronic check acceptance
  • Gift and loyalty programs
  • Wireless processing
  • Online payment gateway (Authorize.net)

Types of Businesses Served

  • Retail
  • Mobile
  • MOTO
  • E-commerce
  • Restaurant
  • Lodging

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National Bankcard Rates, Fees, and Costs

Key Points

Swiped Rate (Debit) 0.25%+$0.19
Swiped Rate (Credit) 1.58%+$0.19
Keyed-in Rate (Debit) 0.85%+$0.19
Keyed-in Rate (Credit) 1.99%+$0.19
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Monthly Minimum Fee $25
Monthly Statement Fee $5.00 - $7.50
RoamPay Account Fee $4.99 Per Month
Authorize.net Virtual Terminal Fee $5 Per Month
Early Termination Fee $0.00
PCI Compliance Fee $79 Per Year
Gateway Fee $8.00 Per Month
Equipment Lease Terms $0 - $300

Three-Year Contract

According to merchant complaints and the company’s program guide, the standard National Bankcard contract is a three-year agreement with no early termination fee, a monthly minimum fee of $25, a monthly statement fee of $7.50, an annual PCI compliance fee of $79, and either a tiered or interchange-plus pricing schedule. The company’s tiered pricing charge a swipe rates of 0.25% plus $0.19 for debit cards and 1.58% plus $0.19 for credit transactions. The company’s keyed-in rate charges 0.85% plus $0.19 for debit while a significantly higher rate of 1.99% plus $0.19 for credit. A company representative has stated that National Bankcard’s monthly service fee is $5 rather than $7.50, and that the company offers a free mobile card reader with a $4.99 monthly RoamPay account as well as an Authorize.net virtual terminal for $5 per month. In any case, these contract terms are better-than-average for the industry, and the company’s $0.00 cancellation fee is a merchant-friendly policy that doesn’t lock business owners into their agreements.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, National Bankcard also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services

National Bankcard Free Terminal Policy

National Bankcard sells credit card processing equipment outright and also offers a free terminal placement program. Given the fact that there may be additional terms associated with free equipment, merchants are advised to purchase their EMV terminals outright whenever possible.

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Response from National Bankcard

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National Bankcard Complaints & Customer Reviews

Key Points

Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint Hidden Fees

Low Complaint Total

We are currently able to locate more than 10 negative National Bankcard reviews on consumer protection forums. One complainant cites a 90-day hold placed on several high-ticket transactions and difficulty resolving the issue through customer support, while another describes unauthorized charges and trouble cancelling service. These issues are echoed in other two complaints. In the comment section of this review, merchants complain of poor customer service and undisclosed fees.

National Bankcard Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against National Bankcard. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

National Bankcard Customer Support Options

iPayment responded to one National Bankcard complaint in a generally professional manner, while Jonathan Monge did the same for another complaint. The available complaints do not mention particularly egregious issues, and the overall number of complaints is low for a company of National Bankcard’s size and time in business. National Bankcard offers 24/7 live phone support to merchants, but this is not sufficient to earn the company a place among our top-rated merchant accounts for great customer service.

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Response from National Bankcard

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National Bankcard BBB Rating Summary

Key Points - BBB

Product & Service Complaints 8
Billing & Collection Complaints 10
Advertising & Sales Complaints 1
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

nearly 20 Complaints

National Bankcard currently maintains an “A+” rating with the Better Business Bureau and has been accredited since 2007. The company has received 23 complaints in the past 36 months, with 1 relating to advertising issues, 10 due to billing disputes, and 8 have to do with the product or service itself. The company has resolved 12 complaints to the satisfaction of the merchant, while the remaining 7 were answered but have yet to receive a response from the merchant.

What Merchants Say

National Bankcard has also received 8 informal negative reviews and one positive informal review through the BBB. One recent review describes funds being held following an account termination:

You should by all cost avoid dealing with this company . I had just signed up for a merchant account ,that was approved and the credit card machine mailed to my business . Did my first two transactions , only to receive an email stating they were Holding the funds for 6 month and the account had been terminated . What a shocker to have your money frozen and no merchant account after all the hassle and waisted time and effort . A bunch of crocks only there to keep our money and hope that we are not around in six months ,so they keep the money for ever . They should be stopped by the state and by the Federal agency that regulates those type of businesses .There are plenty of companies with very high rating . DO your research , like I should have done before I signed up with this con of a company . They also have a different name to con Merchants , Its called PAYSAFE , same crooks

Understanding why merchant accounts hold funds can be invaluable to avoid experiences like this and to get the money released.

A “B” Performance

Given the company’s complaint total and resolution ratio, we have adjusted the BBB’s rating to a “B.”

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Response from National Bankcard

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates Yes
Discloses All Important Terms No

Inside/Outside Sales Team

National Bankcard appears to utilize traditional advertising, search engine marketing (SEM), and independent sales agents to market its services. The use of independent agents (or, in National Bankcard’s terminology, a nationwide “referral program”) typically results in elevated complaint rates for the companies who employ them, as these agents operate with minimal oversight, support, or training. In the case of National Bankcard, we have found a low number of negative reviews related to the misrepresentation of rates, specifically with regard to debit card processing fees. Merchants report being quoted an unrealistically low rate for debit transactions only to find out later that they actually pay much higher rates for the majority of cards.

National Bankcard Teaser Rates

This confusion is likely related to National Bankcard’s frequent use of “teaser” rates, which list the company’s Qualified debit rates but do not disclose the Mid-Qualified and Non-Qualified rates that merchants will pay on most transactions. At the time of this article’s publication, National Bankcard’s homepage promotes rates “from only 0.25%.” At the time of our previous update, the company’s “Rate Comparison” page listed a swiped debit rate of 0.25% plus $0.19 and a keyed debit rate of 0.85% plus $0.19. It also showed a swiped credit card rate of 1.58% plus $0.19 and a keyed credit card rate of 1.99% plus $0.19. These rate quotes may be accurate for each card type’s Qualified tier, but they make no mention of the higher rates that the company charges on these transactions. We consider this type of rate quoting to be deceptive, as these quotes could give merchants an unrealistic expectation of the rates they will pay.

Rated “B” For Now

The company’s grade has been lowered due to its legacy of misleading rate quotes, although its somewhat low complaint total and lack of a cancellation fee still keep it at an above-average grade of “B.” If you suspect that a National Bankcard representative misled you about your pricing, you can double-check your monthly bill with a third-party statement audit.

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Response from National Bankcard

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National Bankcard Logo

Our Opinion of National Bankcard

An Average Option for Most Business Types

National Bankcard rates as a slightly better-than-average credit card processor according to our rating system. The company’s $0.00 early termination fee and low complaint rate outside of the BBB are the main factors raising its grade at this time, while its use of deceptive rate quotes and its complaint total through the BBB have lowered its overall rating slightly. National Bankcard can improve its overall grade by eliminating teaser rate quotes from its advertising material and resolving complaints in-house before they are taken to the BBB. For now, merchants are encouraged to compare the company’s pricing to that offered by top-rated credit card processors.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

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22 Reviews Leave Your Review for National Bankcard Below

  1. Gregg Matthiesen says:

    signed up with National Bankcard 3/2018 for my self-storage facility. For the first 6 months, total fee cost was 3.44%. Rates started climbing every month. The average total fee cost for the last 3 months ending February 2020 averaged 5.88%. Don’t trust this company….

  2. Don says:

    National Bank was OK years ago, but recently they have become non-supportive and greedy. Tried to call support during weekday on hold for 3 hours, Finally put my number into call back queue, but they never called back. They used to have agents assigned to customers you could emial and get things resolved.
    The % are low, and $0.19/use is correct. Average fees are 5.75% for 2019. PCI Compliance fee is $129. Monthly fees include normal batch headers at $0.19, statements $5.00, and regulatory $2.00.
    My agreement was no PCI fee. It was added on since agreement is over.
    Company has also randomly taken $100 out of checking account, because they can, and they say its an error. Took 3 monhs to get it back with no interest.
    Yes, I’m dumping them now.
    BTW, during EMV they did charge me half price for terminal replacement. Couldn’t make Vx520 work, then settled on only using PAX S80. This was do to needing tips after the fact adjustments.

    1. Brian Clark says:

      Don,

      If you’ve had issues with customer service in the past and you’re considering a new payment processor then this article may help: Best Merchant Accounts for Great Customer Service.

      -Phillip

    2. Roger says:

      just want to clarify here. so you waited for 3 hours…on hold.

      THEN decide to put your # in?

      I’m not sure how much faith I put in a review from someone who waits 3 hours for anything.

      But I am sure it’s less faith than I put in a review from someone who jumps ship after 3 hours.

  3. charles langford says:

    SCAM!!!! CHARGE WAY MORE THAN ADVERTISED. IM WAITING ON MY REFUND AND CANCELLING…..WISH THE PREVIOUS SECRETARY WOULD HAVE ACTUALLY READ ALL THE INFO B4 SIGNING UP

    1. Brian Clark says:

      Charles,

      You may want to review this article before canceling your account to avoid being charged a costly early termination fee: Canceling a Merchant Account Without Paying a Fee

      -Phillip

  4. Max says:

    BEWARE: This company has shut our POS down suddenly due to an internal error by one of their sales people who has not input our bank account number correctly. However, we are proceeding with legal charges as this is unacceptable for a business, we should never go through such inconvenience.

  5. Penny says:

    Have their card processing terminal. Used it for the first time. A transaction of 25.00. It is now going on 6 days and the funds still have not been put into my account.. Called customer service and was told it takes up to 48 hours for it to reflect in my account. Well that was 6 days ago. I am not a very tolerate person when it comes to money I bust my butt or, so I will be closing my account promptly. What a scam. I am also reporting them to the BBB.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  6. Dan says:

    National bank card resolved my issues. I’m very satisfied with them.

    1. Phillip says:

      Hi Dan,

      Is this comment intended for National Bankcard or National Bankcard Systems?

  7. American Inn says:

    Dumb company, customer service is third class, not having enough knowledge to give answer promptly. When it’s time to charge us within a second it’s done but when it’s time to payback, you have to call them 10000 times and all the time you get new excuses. I closed my account in July 2018, actually I submitted my application for closing A/C in June but somehow because of lack of interest of work of their representative after several follow-up calls, got close in July, since than they still withdrawing money from my account. I claimed for my money and got confirmation of refund 6 week ago and now today a lady representative informed me that you didn’t claim, ridiculous……..😠😠😠😠😠😠😠


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

    1. Joseph connors says:

      Worse place ever. Go to paypal business it is free an get funds in 30 seconds

  8. Keyonna Wallace says:

    Terrible company. Promises to do one thing as far as rates and processing and does a completely other once you are signed up.


    This post will help: Cheapest Merchant Accounts

    -Phillip

  9. Gerald Roulston says:

    Horrible customer service.
    Takes forever to get yr $$.
    BEWARE.

    From The Editor
    This Post Might Help: Best Merchant Accounts for Great Customer Service

    1. Willie taylor says:

      They say you receive your money in 12hrs the following day. LIES! takes at least 2 days

  10. Gregg says:

    I have been with this company national bankcard for almost 2 years and started noticing my monthly fee getting higher and higher. The statement shows extra charges but either no explanation or the charge is beside a code only an insider could understand. I figured that for each charge they deducted 11/2 % from each batch deposit.In other words they skimmed 11/2 % from the top. Then I would still get a separate monthly deduction of anywhere from 100. – 250. from my business checking account. This is not what the salesman sold me when I signed up. If you go to their website and do their online estimate they tell you the rate is 5.00 admin charge plus .19 cents per transaction.Then 1/4% for a debit card and 11/2 percent for a charge card. In reality my gross charges for May were 3,357.00 between the 11/2 percent off the top plus the 229.00 separate deduction from my checking account they charged me about 8 1/2 Percent for their service. Total scam artist and liars. Do Not Use National Bankcard.

    From The Editor
    This Post Might Help: Find and Eliminate Hidden Fees From Your Monthly Statement

  11. Marvin Sandoval says:

    This was a very bad experience by far! Hiring this company has really wasted lots of my time on the phone with them and with my bank. First I get charged for a full month when I received the transponder on the last week of the month. I did only one transaction on the last day of the month to try it out and I got charged $39 for the full month plus additional cost because I did not do the minimum of 25 transactions in the month. I called to complain on the 4th after receiving my statement of course. They only refunded me back the $25 for not completing the 25 transactions but not till the 15th of the month. I canceled my contract with them by then and the following month I get charged another $9 dollars for the one transaction I did two months prior. They stated it was for the transaction I did that didn’t process until the following month. The transaction was for $220 and they charged me almost 4% on top of the regular 0.25% I signed up for. This is completely absurd and they refused to refund me back. They state in their website that they are rated A+ in the BBB, but there are only 1 star reviews!

    From The Editor
    This Post Might Help: Top-Rated All-Purpose Merchant Accounts

  12. Joe says:

    I have had a very poor experience with National Bankcard. Their staff is poorly trained, customer service wait is 30 minutes or more and then you are sent to voice mail. The limit is $20,000 a month which is great for flea market people and beauty salons, but not any serious retailer. They lie about granting a higher processing limit. My 4-year old business processes $600,000 @ year and they got me all set up and then denied raising it past $20k.

    Just do yourself a favor and find another company, National Bankcard is not good at all.

  13. Mike says:

    National Bank Card set me up, but didn’t give me the free processor that had been indicated in the ads. The one they gave me was not much different the Square, except it was much more bulky. Then to add insult to it, I woke up to find my first $5 monthly fee had come out of my account in the amount of $62. I only used their service once because the processing time was so slow. It took several days to make a test deposit.

  14. Kim says:

    National Bankcard does are scammers. I will never use them again. They do not disclose their fees. I almost fainted when I saw the fees they took out from my first statement.

    1. Laz says:

      I just signed up with them. I will give 1 month to try it out. It sounds good but let’s see what’s gonna happen at the end of the month. If you have a sec you can send us an email what was wrong with them.
      Thanks

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