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National Bankcard Merchant Services 2023: Reviews & Complaints
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National Bankcard is a merchant account provider based in Melville, New York, on the same street where Evolution Bankcard, EVO Payments International, Pivotal Payments, and Bluefin Payment Systems maintain their respective headquarters. Founded in 2007 (according to several third-party sources), National Bankcard is a reseller of iPayment and Total Merchant Services. It’s worth noting that National Bankcard could potentially be confused with National Bankcard Systems, an Austin, Texas-based company, in search results, but that these two companies are not affiliated with one another.
National Bankcard Payment Processing
National Bankcard processes all major debit and credit cards for most business types. Their services include Clover POS and mobile systems, EMV card readers and swipers, e-commerce solutions, cash discounts, gift and loyalty programs, check processing, data reporting and analysis, invoicing, and QuickBooks integration.
Online Payment Processing
One of the key services provided by National Bankcard is their online payment processing capabilities. This is particularly vital as more businesses are moving towards digital platforms. They offer a secure online payment gateway, which enables businesses to accept and process payments from customers over the internet, in a safe and efficient manner.
Mobile Payment Solutions
Recognizing the surge in mobile commerce, National Bankcard also offers mobile payment processing solutions. This service enables businesses to accept payments through mobile devices, offering a convenient option for businesses that operate on-the-go or outside of traditional storefronts.
Point of Sale (POS) Systems
National Bankcard offers robust Point of Sale (POS) systems that are not limited to payment processing. These systems can assist businesses in managing inventory, tracking sales, and providing detailed reports that can be used for business analysis. The POS systems are also adaptable, making them suitable for various industries, including retail, hospitality, and services.
Customer Loyalty Programs
Understanding the significance of customer loyalty and retention, National Bankcard offers customizable customer loyalty programs. These programs are designed to increase customer loyalty, encourage repeat business, and promote brand awareness.
Security and Compliance
A significant aspect of National Bankcard’s service is their commitment to security. Their payment processing solutions adhere to the Payment Card Industry Data Security Standard (PCI DSS), ensuring that customer data is protected. Additionally, they have robust measures in place to prevent fraud, giving businesses peace of mind when it comes to the security of their transactions.
Location & Ownership
Jonathan Monge is listed as the CEO of National Bankcard, which is a registered ISO/MSP of Compass Bank, an Alabama State Chartered Bank. The company’s main office is located at 538 Broadhollow Rd., Suite #213, Melville, New York 11747.
Table of Contents
National Bankcard Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||10+|
|Live Customer Support||Yes|
|Most Common Complaint||Hidden Fees|
Low Complaint Total
We are currently able to locate more than 10 negative National Bankcard reviews on consumer protection forums. One complainant cites a 90-day hold placed on several high-ticket transactions and difficulty resolving the issue through customer support, while another describes unauthorized charges and trouble canceling service, all complaints echoed elsewhere. In the comment section of this review, clients complain of poor customer service and undisclosed fees. If you have your own National Bankcard review to make, please do so below.
National Bankcard Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against National Bankcard. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
National Bankcard Customer Support Options
iPayment responded to one National Bankcard complaint in a generally professional manner, while Jonathan Monge did the same for another complaint. The available complaints do not mention particularly egregious issues, and the overall number of complaints is low for a company of National Bankcard’s size and time in business. National Bankcard offers 24/7 live phone support to clients, but this is not sufficient to earn the company a place among our top-rated merchant accounts for great customer service.
National Bankcard Customer Service Number
- (877) 977-0598 – Toll-Free Customer Service
National Bankcard Online Ratings
Here's How They Rate Online
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Over 20 Complaints
National Bankcard currently maintains an “A+” rating with the Better Business Bureau and has been accredited since 2007. The company has resolved 8 complaints to the satisfaction of the merchant, while the remaining 10 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.
What Merchants Say
National Bankcard has also received 6 informal reviews, 4 of which are negative. One recent review describes poor customer service and unexpected charges:
It’s a big fraud company. The sales people promise you something else and make you signup but later you see so many different charges in end of month on your account. Pathetic customer support. Have to call several times and no one will call you back
A “B” Performance
Given the company’s complaint total and resolution ratio, we have adjusted the BBB’s rating to a “B.”
National Bankcard Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
According to merchant complaints and the company’s program guide the standard National Bankcard contract is a three-year agreement with no early termination fee, a monthly minimum fee of $25, a monthly statement fee of $7.50, an annual PCI compliance fee of $79, and either a tiered or interchange-plus pricing schedule. The company’s tiered pricing charges a swiped rate of 0.25% plus $0.19 for debit cards and 1.58% plus $0.19 for credit transactions. The company’s keyed-in rate charges 0.85% plus $0.19 for debit while a significantly higher rate of 1.99% plus $0.19 for credit. A company representative has stated that National Bankcard’s monthly service fee is $5 rather than $7.50 and that the company offers a free mobile card reader with a $4.99 monthly RoamPay account as well as an Authorize.net virtual terminal for $5 per month. In any case, these contract terms are better-than-average for the industry, and the company’s $0.00 cancellation fee is a merchant-friendly policy that doesn’t lock business owners into their agreements.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, National Bankcard also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional National Bankcard rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services
National Bankcard Free Terminal Policy
National Bankcard sells credit card processing equipment outright and also offers a free terminal placement program. Given the fact that there may be additional terms associated with free equipment, clients are advised to purchase their EMV terminals outright whenever possible.
We also encourage business owners to check out our list of the providers of the best merchant services.
National Bankcard Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Inside/Outside Sales Team
National Bankcard appears to utilize traditional advertising, search engine marketing (SEM), and independent sales agents to market its services. The use of independent agents (or, in National Bankcard’s terminology, a nationwide “referral program”) typically results in elevated complaint rates for the companies who employ them, as these agents operate with minimal oversight, support, or training. In the case of National Bankcard, we have found a low number of negative National Bankcard reviews related to the misrepresentation of rates, specifically with regard to debit card processing fees. Clients report being quoted an unrealistically low rate for debit transactions only to find out later that they actually pay much higher rates for the majority of cards.
This does not compare favorably to our list of best credit card processors.
National Bankcard Teaser Rates
This confusion is likely related to National Bankcard’s frequent use of “teaser” rates, which list the company’s Qualified debit rates but do not disclose the Mid-Qualified and Non-Qualified rates that businesses will pay on most transactions. At the time of this article’s publication, National Bankcard’s homepage promotes rates “from only 0.25%.” At the time of our previous update, the company’s “Rate Comparison” page listed a swiped debit rate of 0.25% plus $0.19 and a keyed debit rate of 0.85% plus $0.19. It also showed a swiped credit card rate of 1.58% plus $0.19 and a keyed credit card rate of 1.99% plus $0.19. These National Bankcard rate quotes may be accurate for each card type’s Qualified tier, but they make no mention of the higher rates that the company charges on these transactions. We consider this type of rate quoting to be deceptive, as these quotes could give business owners an unrealistic expectation of the rates they will pay.
Rated “B” For Now
The company’s grade has been lowered due to its legacy of misleading rate quotes, although its somewhat low complaint total and lack of a cancellation fee still keep it at an above-average grade of “B.” If you suspect that a National Bankcard representative misled you about your pricing, you can double-check your monthly bill with a third-party statement audit.
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