T1 Payments Overview

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Global E-Commerce Processing

Headquartered in Las Vegas, Nevada, T1 Payments is a merchant account provider that serves standard-risk and high-risk e-commerce businesses in the U.S. and across the globe. The company may also operate under the name “7 Processing.”

Location and Ownership

T1 Payments does not list its acquiring bank on its website, but it is likely that the company has partnered with multiple banks around the world in order to facilitate offshore payments. The T1 Payments website lists addresses at 10161 Park Run Drive, Suite 150, Las Vegas, Nevada 89145. There are multiple reports about the company’s founding year, with the company’s Facebook page listing a 2012 foundation and the company’s LinkedIn page claiming a 2010 establishment. Donald Kasdon is listed as the company’s CEO.

T1 Payments Review Table of Contents

  • Costs & Contract: T1 Payments appears to offer month-to-month contracts with interchange-plus pricing to standard-risk merchants, while high-risk merchants receive 36-month contracts with liquidated damages-style early termination fees.
  • Complaints & Service: T1 Payments has received more than 10 public complaints.
  • BBB Rating: T1 Payments has an “A+” rating with the Better Business Bureau and has received 1 complaint and 2 reviews since in the last 3 years.
  • Sales & Marketing: T1 Payments appears to hire independently contracted sales agents and has received two complaints about its sales team.
  • Rates & Fees: How Merchants Got The Best Rates With T1 Payments

T1 Payments Statement Analyzer

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Products & Services Offered

Types of Businesses Served

  • E-commerce
  • High risk
  • International
  • Telemarketing
  • Web design
  • Aviation

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T1 Payments Rates, Fees, and Costs

Key Points

Swiped Rate Interchange-Plus
Keyed-in Rate Interchange-Plus
Early Termination Fee $1,000+
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Exorbitant Pricing for High-Risk Merchants

T1 Payments appears to offer a month-to-month contract with interchange-plus pricing to standard-risk merchants, but the company’s high risk merchants may be forced to pay exorbitant cash reserves and early termination fees. A copy of the company’s standard terms and conditions through Green Payment Solutions is available below.

High Early Termination Fees

The language of T1’s complaint against Dermaktive describes a 36-month contract with a liquidated damages-style early termination fee totaling $867,135.42, $336,198.16 of which went to Atlantic-Pacific Processing Systems. Despite the fact that this may be the highest early termination fee we have ever seen in the industry, T1’s legal complaint also states that Dermaktive was responsible for racking up $119,199.01 in chargebacks. In our opinion, the high processing volume of this particular account may have necessitated an extremely large early termination fee, but an early termination fee that exceeds the total chargeback amount by more than $600,000 seems unreasonable.

Worse-Than-Average Terms

It is common within the credit card industry for high risk merchants to receive less competitive contract terms than standard risk merchants. However, there appears to be a massive discrepancy between the terms that each type of merchant will receive from T1 Payments. Given the sheer size of the only termination fee we’ve found from T1 Payments, we cannot recommend the company’s pricing for high risk merchants at this time. It is also unclear whether T1’s standard risk contract terms are much better and how they stack up compared to the cheapest merchant account providers. If you have any knowledge of the standard T1 Payments contract (including the company’s per-transaction rates and PCI compliance fees), please share that information in the comment section below this review.

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Response from T1 Payments

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T1 Payments Complaints & Customer Reviews

Key Points

Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are currently able to locate ten negative T1 Payments reviews, a couple of which describe the company as a scam or ripoff. Issues cited by complainants include higher-than-quoted fees, exorbitant termination fees, poor (even rude) customer service, and withheld funds. One complaint has received a rebuttal from company representatives, who insist that the merchant in question was engaging in excessively high-risk sales conduct. T1 Payments lists a dedicated customer support email address on its website, but we do not consider T1 Payments to be a top merchant account provider for customer service.

High Risk Merchant Concerns

In general, there seem to be two drastically different versions of events offered by T1 Payments and the high risk merchants who complain about the company. Without full access to the details of each situation, we cannot speak authoritatively about what occurred, except to note that the company’s overall complaint total is low for a provider of any size. T1 Payments will receive a slightly lowered rating in this section until more definitive information is available.

T1 Payments Lawsuits

T1 Payments was both a plaintiff and a defendant in two 2016 lawsuits involving a now inactive company called Dermaktive, LLC. Dermaktive’s complaint against T1 Payments alleged that the company intentionally conspired to steal millions of dollars from Dermaktive, while T1’s lawsuit alleged that Dermaktive breached its merchant processing contract by intentionally defrauding consumers. T1 Payments also seems to have been involved in a 2017 lawsuit in which an undisclosed complaint against the company was filed by credit card processor Vantiv. Only the most recent of the three legal actions appears to have been resolved, but the available documentation does reveal that T1 Payments is a sub-ISO of Atlantic-Pacific Processing Systems.

T1 Payments Customer Support Options

The company’s website offers an email address for customer support but does not specify a dedicated phone number, live chat, or any other options. The lack of multiple customer service options is far from those offered by top merchant accounts for customer service.

 

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Response from T1 Payments

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T1 Payments BBB Rating Summary

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No BBB Complaints

T1 Payments is not an accredited business with the Better Business Bureau. The company has an “A+” rating based on 1 complaint filed since in the last 36 months. This sole complaint was related to a product or service issue and was resolved to the merchant’s satisfaction.

What Merchants Say

In addition to the 1 complaint filed against T1 Payments, the company has also received 2 informal reviews on its BBB profile. 1 review was positive and 1 was negative. The most recent review remarks on the company’s poor customer service:

Claim to be the best processor but the owner seems more focused on ******* everybody off while getting as rich as possible. Donald K****** the owner, will tell you to “go **** ********** a million times and promise to shut you down if you don’t do exactly what he wants. Customer support is terrible. Their ads claim high approval rates but that is also a lie. They may be solution of people in the US but they are based in the UK and full of themselves. Be careful

High risk merchant accounts face a unique set of problems that arise during the course of business. This makes the need for excellent customer service an essential component of merchant account providers dedicated to serving them.

An “A” Rating

Since it is our philosophy that “A” ratings should be reserved for companies that have not received any complaints, we agree with the BBB’s rating at this time. Merchants should note, however, that there are valid reasons to be skeptical of BBB ratings.

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Response from T1 Payments

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside and Outside Sales Agents

T1 Payments appears to hire in-house sales agents as well as independently contracted outside sales representatives to market its services. We have found two T1 payments complaints that mention undisclosed fees and contract terms, but only one was filed in relation to the company’s payment processing service. This complaint states that a T1 Payments rep quoted a low per-transaction rate, but that the merchant’s effective rate was ultimately much higher than the sales agent let on.

No Deceptive Quotes

Overall, though, there does not appear to be any evidence of widespread misrepresentation by T1 representatives, and there are no misleading rate quotes or unrealistic guarantees on the company’s website. In fact, the company’s sales training appears to emphasize interchange-plus pricing, which is more transparent than tiered pricing. If you suspect that T1 Payments is charging you undisclosed fees, however, we recommend seeking a third-party statement audit to eliminate hidden costs.

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Response from T1 Payments

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T1 Payments Marketing Example

Our Opinion of T1 Payments

An Average Payment Processor

T1 Payments rates as an average merchant services provider according to all available information. The details of some complaints against the company have slightly lowered its rating. T1 Payments can improve its overall score by making efforts to limit complaints and by adding more merchant-friendly policies within high-risk sectors. High risk merchants would be better served by opting for a highly rated high risk merchant account provider.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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9 Reviews Leave Your Review for T1 Payments Below

  1. Nicole DiMonda says:

    By far the most UNPROFESSIONAL and FRAUDULENT company I have encountered.
    Setting up a payment processing account at this point in time should not render the type of confusion this comapny will cause. They lied about onboarding fees, caused a waiting period whereby we could not launch our site, costing us a substatial amount of money, which was incredibly detrimental. They also required a $250 fee taken every month, AFTER we signed our contract, and then launched our site without informing us.
    When speaking with their reps, they are scripted, rude, and have a complete lack of knowledge regarding financials of their own company. Their recourse is to say they need to contact their legal department, which they did after a series of unpleasantries, including discovery of all hiden fees the sales rep never indicated, which never occurred because the legal team after several weeks never contact us, afetre several inquiries were made. The company is a farce.
    There is no legal department as far as we are concerned, and after arguing on the phone, the rep hanging up, we tried to phone back, and each diviison of the company failed to answer the phone.
    Imagine for a moment a company of such poor calibur being made respnsible for your businesses financial transactions!!!! One would need a bottle of Zoloft to cope with such horrors.
    Please, I implore you as a well seasoned business owner, (we have several other businesses running since the 90’s successfully), they are horrendous.


    This post will help: Find and Eliminate Hidden Fees From your Monthly Bill

    -Phillip

  2. Customer says:

    2/5 star review

    This processing company has provided inconsistent processing service, terrible customer service (they are only prompt and helpful if the issue doesn’t impact them as a business), and finally they are not transparent about their terms, the fees are through the roof.

    Overall there are many competitors that provide a better service for a cheaper price. I suggest doing your research and asking questions.


    This post will help: Top-Rated Merchant Account Providers

    -Phillip

  3. Adam Madi says:

    They are hands down the worst company I have ever used. We entrusted them with our business and TWICE they “accidentally” disable our account on a Friday. The kicker is that they aren’t open till Monday. How would that affect your business?


    This post will help: Top-Rated Merchant Account Providers

    -Phillip

  4. Don K says:

    Donald Kasdon is a worthless POS. DO NOT… I REPEAT.. DO NOT WORK WITH THIS COMPANY.

    They will keep your reserve money (WHICH IS YOURS) and make up some bullshit excuse as to why. It doesn’t matter if you have chargebacks or not, they’ll just keep it because they want to. The owner will then tell you to go fuck yourself until you give up or sue them.

    Youve been warned.


    This post will help: How to Make Your Payment Processor Release Your Money

    – Phillip

  5. Bill Rogers says:

    Scam company. They make up bogus claims to keep ahold of your funds. Still waiting on 50K for them to release. They adjust their rates monthly! Horrible company current lawsuit is pending. Stay Away, I wish I would have read these reviews sooner.

    From The Editor
    This Post Might Help: How to Make Your Payment Processor Release Your Money

  6. Christine bristow says:

    Stay away. We signed up in June of 2018, they held funds in reserve and then cancelled our account 6 weeks later without cause and would not give a reason. They are still holding those reserves 6 months later. We keep having to write [email protected] and are sent back responses to just keep asking them for it.
    Reserves are generally held for 120 days which is the length of time that a chargeback can be initiated this has now been nearly 6 months.

    From The Editor
    This Post Might Help: How to Make Your Payment Processor Release Your Money

  7. T1 Ruined My Business says:

    T1 over promises and under delivers in a big way. I have done high risk billing for 15 years and have never encountered a company that is so bad at what they do. We processed over $100k and never saw a dime. When we got around the “10 business day” mark we called daily just to be ran around the ringer again and again about how our payment should “be in there tonight”. As soon as we stopped sending sales to them the terminated our account. Never and I mean never trust T1 payments. I don’t want to say it’s a scam, but if it looks like a scam and sounds like a scam chances are it’s a scam. So in my opinion T1 Payments is a scam.


    From The Editor
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  8. a former agent says:

    Beware. The contract is all one sided. Ask the owner of the company how he got his Lamborghini! Find out where they hold your reserves.
    Do a deep dive before you sign! Check the Court House in Clark County Nevada and other lawsuits filed and pending.
    Oh yes, when merchants leave you are never compensated the money that was in arrears.


    From The Editor
    This Post Might Help: How to Report Bad Credit Card Processors

  9. Customer says:

    Where do I start. They have rediculous web compliance procedures. Have you change your website and remove photos which hurt branding and sales. Removing ANY links to third party sites. 30% of sales get declined due to overseas merchant processing. Poor customer service. Rude employees.

    They also charge 10% transaction fee. THIS COMPANY SUCKS. USE ANYONE ELSE.

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