Century Business Solutions Review

Century Business Solutions appears to primarily market itself through an inside sales team, strategic partnerships, and traditional advertising. The company does not seem to employ a large number of independently contracted sales agents, and there are no Century Business Solutions complaints that accuse the company’s sales team of deceptive sales practices. As an additional point in its favor, Century Business Solutions does not list any misleading rate quotes or unrealistic guarantees on its website. We have therefore assigned the company an “A” rating in this category.

There is very little specific information available at this time regarding the standard Century Business Solutions contract. The company does not list its pricing on its website, and there are no merchant complaints that describe the company’s fees in detail. In general, this is a positive sign that Century tends to offer low-commitment contracts with reasonable fees. It is likely that the company’s reseller partnership with First Data affords it a great degree of flexibility to customize pricing for each merchant, so the company’s terms may vary depending on each applicant’s business type, time in business, and processing history. Given the total lack of complaints related to its pricing and fees, we will assume for the time being that Century Business Solutions generally provides competitive rates and terms. If you have any specific knowledge of the standard Century Business Solutions contract (including any early termination fees or PCI compliance fees), please share that information in the comment section below this review.

We have found a total of two negative Century Business Solutions reviews, one of which accuses the company of being a ripoff. Both complaints are related to difficulty closing accounts and unauthorized charges made after account cancellation. One complaint did not receive a public response from the company, while the other (filed with the Better Business Bureau) was resolved through refunds of the improperly charged amounts. These appear to be isolated incidents and do not seem to reflect a larger issue at the company.

It should also be noted that there are a large number of complaints filed against an unrelated, Santa Fe Springs-based company called Century Business Solutions. This could cause some confusion among merchants researching the Century Business Solutions that is the subject of this review. Merchants should understand that the two companies do not appear to be related. Century Business Solution provides 24/7 support to all of its merchants.

Century Business Solutions currently has an “A+” rating with the Better Business Bureau and has been accredited since May 2014. The company has received one complaint to its BBB profile in the past 36 months, and this complaint was related to a billing or collection dispute. Century Business Solutions offered a limited refund of the disputed payments to resolve the issue. The merchant has yet to state whether this proposed resolution is satisfactory. Given the company’s lone complaint and effort toward resolution, we agree with the BBB’s rating at this time.