A California-Based First Data Reseller
Century Business Solutions is an Irvine, California-based merchant account provider that specializes in developing custom payment software for merchants. The company was founded in 2005 and is a reseller of First Data’s merchant services. There is another company called Century Business Solutions that may be confused with the company that is the subject of this review. This other Century Business Solutions is an office supply retailer based in Santa Fe Springs, California, and it does not appear to be related to the Irvine-based Century Business Solutions.
Century Business Solutions Payment Processing
Century Business Solutions processes all major debit and credit cards for most business types. Their services include the EBizCharge payment platform, EMV card readers and swipers, virtual terminals, text-to-pay, mobile solutions, e-check processing, and QuickBooks integration.
Century Business Solutions Location and Ownership
Century Business Solutions is headquartered at 20 Pacifica Suite 1450 Irvine, CA, and the company is a registered ISO/MSP of Wells Fargo Bank N.A., Walnut Creek, California, and Wells Fargo Bank N.A., Canadian Branch. Helen Chu is the CEO and owner of Century Business Solutions.
Century Business Solutions Review Table of Contents
- Costs & Contract: Century Business Solutions appears to offer variable contract terms through First Data that depend on each merchant’s business type and processing history.
- Complaints & Service: Century Business Solutions has received more than 10 public complaints.
- BBB Rating: Century Business Solutions has an “A+” rating with the Better Business Bureau and has received 1 complaint and 18 reviews in the past 3 years.
- Sales & Marketing: Century Business Solutions does not appear to hire independent sales agents and has not received any complaints about its sales practices.
3 Responses
We acquired a company that used Century Business Solutions. We wanted them to export the company’s data so we can port it over to a new, lower-cost processor. They refused and their bedside manner was horrible. It appears to me that they want to lock customers in so they cannot switch processors.
Have been a client for over three years. Using their software inside of our accounting software, Sage100. We have walk in customers that pay with their credit card. Their hardware and software is not compatible with the use of a chip reader. Chargebacks are inevitable – so beware going with this company. No support after the sale, especially if you are an unhappy customer.
From The Editor
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If this is the same merchant service account company (or parent company) as First Data which has a boat load of negative reviews (no surprise), then beware. We’ve been in business for 32 years and it appears we will not be approved. Crazy! I’ve even offered personal guarantee. We were told 1-2 days and it’s now been 11 days and they won’t even return our calls. LabLogic made no mention of this being a potential problem. Otherwise we would have done that step first. I hate to think what our next step may have to be.