Outside Sales Team
ClearPay appears to primarily market its products and services through an independent sales agent program. The use of independently contracted agents is typically linked to higher complaint totals in the credit card processing industry, but we can find only a few ClearPay reviews related to misconduct by an independent sales agent.
This compares favorably to our list ofbest credit card processors.
Resolving Sales Complaints
Two ClearPay Financial Solutions complaints were filed with the Better Business Bureau at the time of our previous update. The first ClearPay Financial Solutions complaint alleges that the sales agent scolded the merchant for not purchasing a POS system from that agent, effectively diminishing the agent’s commission. ClearPay resolved the situation by releasing the merchant from the contract and providing a refund. The second ClearPay Financial Solutions complaint states that a sales agent provided inadequate assistance with equipment setup and then began billing the merchant for services long before the merchant had agreed to activate the account. ClearPay responded to this complaint in a similarly comprehensive fashion by refunding the improperly charged amounts, offering a month-to-month contract to the merchant, and further reducing the merchant’s rates.
Recent Complaint Outcomes
A thirdClearPay Financial Solutions complaint, which was filed in the comment section below this review, claimed that the company’s $50 setup fee was not properly disclosed. A company representative has stated that there is a setup fee from some processors that the company works with if equipment is placed for free, but it is not a start-up fee from ClearPay. The company’s most recent complaint in the comment section below this review has gone unaddressed.
No Red Flags
Although complaints of this nature are typical of companies that employ independent sales agents, the positive outcomes to these issues reflect positively on ClearPay’s sales standards. We have therefore assigned ClearPay an “A” rating in this category. As an additional point in the company’s favor, we cannot find any evidence of misleading rate quotes or unrealistic guarantees in ClearPay’s marketing materials. If you suspect that ClearPay is overcharging you, you can double-check your pricing with a third-party statement audit.
