Cube POS Credit Card Processing 2023: Reviews & Complaints

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Cube
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Cube

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Company Overview

Launched in late 2012, Cube is a cloud-based point-of-sale system with an attached merchant account. The service is intended to function as a more complete back and front-end solution for businesses than its mobile payments competitors like Square and GoPayment, but it does cover a lot of the same territory as these other popular services.

Cube Point of Sale

Cube offers wireless payment processing designed to replace traditional terminals and registers, and it can be operated through an iPad using a card reader and a free app. The app does not appear to be available for Android devices at this time. In addition to card acceptance, Cube includes back-of-house solutions like inventory management, labor tracking, analytics and reporting, and syncing across multiple locations. Cube has also added a Kitchen Display System that allows for order tracking and ticket syncing. This system benefits small businesses in the service industry by providing multiple display options and customizable settings, including color coding, warning times, and audio cues.

Cube POS Mobile Payment Solutions

Cube POS’s mobile payment solutions bring the convenience of on-the-go transactions. This service is specifically beneficial for businesses that operate outside of conventional brick-and-mortar environments, such as pop-up stores, event vendors, or mobile services. Cube POS’s mobile POS solution allows these businesses to process credit and debit card transactions directly from a mobile device, increasing overall accessibility and convenience.

E-Commerce Services with Cube POS

The e-commerce services offered by Cube POS enable businesses to adapt to the growing trend of online shopping. Cube POS provides a secure online payment gateway for businesses to handle transactions over the internet, offering a reliable solution to facilitate secure and efficient online purchases.

Cube POS Virtual Terminal: Remote Payment Processing

Cube POS’s virtual terminal service is a standout feature for businesses that handle mail orders or telephone orders. This feature allows for the remote processing of credit card transactions by manually entering payment details into a secure online system, offering a flexible payment solution for businesses that operate remotely.

Integrated Business Solutions by Cube POS

In addition to payment processing services, Cube POS also offers integrated software solutions that help streamline business operations. This suite of tools encompasses payment processing, inventory management, CRM, and data analysis. By integrating these essential business operations, Cube POS helps businesses to improve their efficiency and effectiveness.

Location

Cube is located at 3854 Lakeside Circle, 2nd floor, Sterling Heights, MI 48313.

Table of Contents

Cube POS

Cube makes its own point-of-sale devices and software

Cube Customer Complaints & Reviews

Here's What Users Think

Complaint Summary

Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
No

Low Complaint Total

We are currently able to locate a few Cube reviews online. The point-of-sale application is showing a nearly five-star rating out of five on the Apple App Store. We also found a CubePOS complaint citing glitchy software and poor customer support. Considering how new Cube is to the industry, it is to be expected that it would not have many reviews at this time. If you have your own Cube review to make, please do so in the comments below.

Cube POS Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Cube POS. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Cube POS Customer Support Options

The company’s website advertises email and chat support for “Per Swipe” clients, but “Enterprise” clients also have access to phone support.

Cube POS Customer Service Numbers

  • (800) 335-2449 – Toll-Free General Customer Service
  • (734) 335-0408 – Sales

Other Support Options

  • Customer support form
  • Live Chat

Live chat and phone support are uncommon among many companies like Cube, so these communication channels have the potential to distinguish the company as it continues to grow.

Cube Reviews Online

Our Better Business Bureau Profile Assessment

No Profile

Cube does not currently have a profile with the Better Business Bureau. Given how new the company is, it is difficult to assign it an adjusted rating. We will therefore not take a BBB score into account when determining the company’s overall rating in this review.

Cube Fees and Rates

A Closer Look at the Contract

Cost Summary

Cancellation Penalties
No
Monthly & Annual Fees
Yes
Processing Rates
Variable
Equipment Leasing
Yes

Cube POS Costs

Cube offers two separate pricing plans. The first, a “Per Swipe” plan, is a month-to-month agreement with no monthly fees, no termination fees, a 2.5% fee on swiped transactions, a 3.5% fee on keyed-in transactions, and an attached merchant account. Clients may not integrate their previous merchant account with this plan. This plan deducts 2.5% or 3.5% from each transaction before depositing it to the business’ bank account, resulting in a simpler process than end-of-month billing. The “Per Swipe” plan also includes a daily limit of $5,000 and a weekly limit of $30,000 for swiped transactions and a daily limit of $500 and a weekly limit of $3,000 for keyed-in transactions.

Cube also offers an “Enterprise Plan,” which is a custom pricing option for businesses that would like to retain their current merchant accounts. This plan appears to involve a monthly fee and includes variable per-transaction costs, but it also adds live support, multiple location support, customized hosting, and personalized setup. It also involves a business-specific processing limit established during setup. It should be noted that after signup, clients can upgrade from the “Per Swipe” plan to the “Enterprise Plan,” but they may not convert their service from the “Enterprise Plan” to the “Per Swipe” plan.

Rates Comparable to Square

Overall, these transaction rates, fees, and processing limits compare favorably to Square, but Cube is still a very new software that may not carry the same ease-of-use as its more established cloud-based competitors. The company does score points for its clear disclosure of processing limits and live customer support options, which many of its competitors lack. That said, we also encourage business owners to check out our list of the providers of the best merchant services.

Cube Jobs and Employment

Hiring Standards and Ethical Marketing Assessment

Key Points

Uses Independent Resellers
No
Telemarketing
No
Misleading Marketing
Yes
Discloses All Important Terms
Yes

In-House Marketing

Cube appears to primarily market its services through its website. The company advertises its rates and fees plainly on its “Pricing” page, and we are unable to locate any Cube reviews that dispute these figures. Cube does list the terms of service associated with its merchant account on its website, so customers who would like to review these terms are able to do so before initiating the application process. In general, this compares favorably to our list of best credit card processors.

Cube Review Summary

Our Final Thoughts and Opinions

Cube rates as a reliable and affordable credit card processing POS system according to all available information. The company is still very young, so it has yet to attract a high volume of positive or negative reviews. In addition to the cloud-based payment processing model that its competitors offer, Cube has the potential to provide a broad array of point-of-sale and back-of-house services for small businesses.


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Customer & Employee Reviews

What Others Are Saying About Cube

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1 Responses

  • Henry Margaret

    I can’t say enough good things about Cube – they’ve completely transformed the way we handle project management in our company. As a team leader, I was constantly struggling to keep everyone on the same page and ensure tasks were getting done efficiently. That’s when we discovered Cube, and it’s been a game-changer!

    First off, their user interface is incredibly intuitive. Even our less tech-savvy team members found it easy to navigate. Within minutes, we were all up to speed and ready to dive into our projects. The drag-and-drop feature for task assignments is just brilliant – it makes delegation a breeze!

    Cube’s collaboration tools are what truly impressed us. Now, we don’t have to rely on lengthy email chains or messy spreadsheets. The real-time updates and comment threads keep everyone in sync. We can see the progress of each task, share ideas, and discuss changes instantly. It’s like having a virtual meeting room at our fingertips!

    One of the biggest advantages of Cube is its flexibility. Our projects come in all shapes and sizes, and Cube adapts seamlessly to our needs. Whether it’s a quick sprint or a long-term development project, we can customize our workflows and set up deadlines that work for us.

    And let’s talk about deadlines – Cube’s automated reminders have saved us countless times. No more slipping through the cracks or missing important milestones. The notifications keep us accountable and ensure we’re always meeting our goals.

    Cube’s reporting features are another highlight. It’s so satisfying to see the progress we’ve made visually represented in charts and graphs. These insights help us analyze our performance, identify areas for improvement, and celebrate our successes.

    The support team at Cube is fantastic too. Anytime we had questions or needed assistance, they were quick to respond and super helpful. It’s refreshing to work with a company that genuinely cares about its customers.

    All in all, Cube has elevated our project management to a whole new level. We’re more organized, productive, and cohesive as a team. If you’re looking for a user-friendly, versatile, and effective project management tool, I wholeheartedly recommend giving Cube a try. You won’t be disappointed!

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We are committed to ensuring the accountability of credit card processors by bringing transparency to their business practices. Our primary objective is to safeguard North American businesses from unscrupulous processors that impose substantial rate markups, unjustifiable fees, and exploitative contracts that result in annual losses of billions of dollars for small business owners.

We have been in operation since 2009, diligently conducting comprehensive research, publishing extensive reviews, and monitoring more than 1,000 payment processors. Our expertise in the merchant services industry has garnered recognition from esteemed publications such as the Los Angeles Times, INC Magazine, The Atlantic, and the Miami Herald, among others.

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Please note that our rating system was overhauled on April 26th, 2023. Reviews dated before this date may not score in accordance with the following.

Star Rating Criteria:

At the start of our research, all processors are awarded five stars. We deduct stars if the processor engages in any of the following business practices:

– One star deduction if the processor has any junk fees.

– One star deduction if the processor does not post its pricing clearly on its website.

– One Star deduction if the processor is suffering from moderate client complaints.

– Multiple Star deductions if a processor is suffering from severe complaints, imposes unjust cancellation fees, markets non-cancellable equipment leases, engages in predatory rate pricing, or may be engaged in illegal activities.

Get all of the details regarding out rating criteria here.

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