(800) 335-2449
Company Overview
Launched in late 2012, Cube is a cloud-based point-of-sale system with an attached merchant account. The service is intended to function as a more complete back and front-end solution for businesses than its mobile payments competitors like Square and GoPayment, but it does cover a lot of the same territory as these other popular services.
Cube Point of Sale
Cube offers wireless payment processing designed to replace traditional terminals and registers, and it can be operated through an iPad using a card reader and a free app. The app does not appear to be available for Android devices at this time. In addition to card acceptance, Cube includes back-of-house solutions like inventory management, labor tracking, analytics and reporting, and syncing across multiple locations. Cube has also added a Kitchen Display System that allows for order tracking and ticket syncing. This system benefits small businesses in the service industry by providing multiple display options and customizable settings, including color coding, warning times, and audio cues.
Cube POS Mobile Payment Solutions
Cube POS’s mobile payment solutions bring the convenience of on-the-go transactions. This service is specifically beneficial for businesses that operate outside of conventional brick-and-mortar environments, such as pop-up stores, event vendors, or mobile services. Cube POS’s mobile POS solution allows these businesses to process credit and debit card transactions directly from a mobile device, increasing overall accessibility and convenience.
E-Commerce Services with Cube POS
The e-commerce services offered by Cube POS enable businesses to adapt to the growing trend of online shopping. Cube POS provides a secure online payment gateway for businesses to handle transactions over the internet, offering a reliable solution to facilitate secure and efficient online purchases.
Cube POS Virtual Terminal: Remote Payment Processing
Cube POS’s virtual terminal service is a standout feature for businesses that handle mail orders or telephone orders. This feature allows for the remote processing of credit card transactions by manually entering payment details into a secure online system, offering a flexible payment solution for businesses that operate remotely.
Integrated Business Solutions by Cube POS
In addition to payment processing services, Cube POS also offers integrated software solutions that help streamline business operations. This suite of tools encompasses payment processing, inventory management, CRM, and data analysis. By integrating these essential business operations, Cube POS helps businesses to improve their efficiency and effectiveness.
Location
Cube is located at 3854 Lakeside Circle, 2nd floor, Sterling Heights, MI 48313.
Table of Contents
- Costs & Contract: Offers two tiers of pricing depending on…
- Complaints & Service: Complaints number fewer than 10 on…
- BBB Rating: Does not have a profile with…
- Sales & Marketing: Unclear whether the company hires independent resellers, but…
Cube makes its own point-of-sale devices and software
Cube Reviews and Complaints
Here's What Their Clients Say
Complaint Summary
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Total Online Complaints
<10
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Live Customer Support
Yes
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Most Common Complaint
N/A
|
|
Recent Lawsuits
No
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Low Complaint Total
We are currently able to locate a few Cube reviews online. The point-of-sale application is showing a nearly five-star rating out of five on the Apple App Store. We also found a CubePOS complaint citing glitchy software and poor customer support. Considering how new Cube is to the industry, it is to be expected that it would not have many reviews at this time. If you have your own Cube review to make, please do so in the comments below.
Cube POS Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Cube POS. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Cube POS Customer Support Options
The company’s website advertises email and chat support for “Per Swipe” clients, but “Enterprise” clients also have access to phone support.
Cube POS Customer Service Numbers
- (800) 335-2449 – Toll-Free General Customer Service
- (734) 335-0408 – Sales
Other Support Options
- Customer support form
- Live Chat
Live chat and phone support are uncommon among many companies like Cube, so these communication channels have the potential to distinguish the company as it continues to grow.
Cube BBB Rating and Report
Our Better Business Bureau Profile Assessment
No Profile
Cube does not currently have a profile with the Better Business Bureau. Given how new the company is, it is difficult to assign it an adjusted rating. We will therefore not take a BBB score into account when determining the company’s overall rating in this review.
Cube Fees and Rates
A Closer Look at the Contract
Cost Summary
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Cancellation Penalties
No
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Monthly & Annual Fees
Yes
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Processing Rates
Variable
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Equipment Leasing
Yes
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Cube POS Costs
Cube offers two separate pricing plans. The first, a “Per Swipe” plan, is a month-to-month agreement with no monthly fees, no termination fees, a 2.5% fee on swiped transactions, a 3.5% fee on keyed-in transactions, and an attached merchant account. Clients may not integrate their previous merchant account with this plan. This plan deducts 2.5% or 3.5% from each transaction before depositing it to the business’ bank account, resulting in a simpler process than end-of-month billing. The “Per Swipe” plan also includes a daily limit of $5,000 and a weekly limit of $30,000 for swiped transactions and a daily limit of $500 and a weekly limit of $3,000 for keyed-in transactions.
Cube also offers an “Enterprise Plan,” which is a custom pricing option for businesses that would like to retain their current merchant accounts. This plan appears to involve a monthly fee and includes variable per-transaction costs, but it also adds live support, multiple location support, customized hosting, and personalized setup. It also involves a business-specific processing limit established during setup. It should be noted that after signup, clients can upgrade from the “Per Swipe” plan to the “Enterprise Plan,” but they may not convert their service from the “Enterprise Plan” to the “Per Swipe” plan.
Rates Comparable to Square
Overall, these transaction rates, fees, and processing limits compare favorably to Square, but Cube is still a very new software that may not carry the same ease-of-use as its more established cloud-based competitors. The company does score points for its clear disclosure of processing limits and live customer support options, which many of its competitors lack. That said, we also encourage business owners to check out our list of the providers of the best merchant services.
Cube Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Key Points
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Uses Independent Resellers
No
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Telemarketing
No
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Misleading Marketing
Yes
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Discloses All Important Terms
Yes
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In-House Marketing
Cube appears to primarily market its services through its website. The company advertises its rates and fees plainly on its “Pricing” page, and we are unable to locate any Cube reviews that dispute these figures. Cube does list the terms of service associated with its merchant account on its website, so customers who would like to review these terms are able to do so before initiating the application process. In general, this compares favorably to our list of best credit card processors.
Cube Review Summary
Our Final Thoughts and Opinions
Cube rates as a reliable and affordable credit card processing POS system according to all available information. The company is still very young, so it has yet to attract a high volume of positive or negative reviews. In addition to the cloud-based payment processing model that its competitors offer, Cube has the potential to provide a broad array of point-of-sale and back-of-house services for small businesses.
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Customer & Employee Reviews
What Others Are Saying About Cube