Dun & Bradstreet Merchant Services Reviews & Complaints

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How did they treat you? ▼

Note: As 0f 2021, it is unclear whether Dun & Bradstreet does any business in the merchant processing industry. We will continue to monitor this situation, and if you have any information, please let us know below.


In this review of Dun & Bradstreet, we will provide a detailed overview of the company's credit card processing solutions, including their services, pricing structure, and contract terms. We will also discuss customer feedback to give you a clear understanding of what Dun & Bradstreet offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether Dun & Bradstreet meets your business's payment processing needs.

About Dun & Bradstreet Merchant Services

Founded in 1841, Dun & Bradstreet is a publicly-traded company that provides credit assessments and financial analysis for businesses. Although it does not process payments or provide merchant accounts, the company has formerly partnered with Change Merchant Solutions to provide merchant services for its business clients. This means that business owners who wished to obtain a merchant account through Dun & Bradstreet were referred to Change Merchant Solutions for the setup and maintenance of the account. However, in 2021, CMS was purchased by Fortis and absorbed into their brand. We can't currently find any information saying that the relationship was continued with Fortis or that Dun & Bradstreet are still in the merchant processing business.

Dun & Bradstreet Services

Dun & Bradstreet is primarily recognized as a corporation that provides commercial data, analytics, and insights for businesses. Their services typically include business credit reports, supplier risk management, compliance solutions, and sales and marketing solutions among others.

2022 FTC Action

In 2022, the FTC charged Dun & Bradstreet over allegedly deceiving the public and its customers. According to the FTC, “To settle Federal Trade Commission charges that it engaged in deceptive and unfair practices, Dun & Bradstreet (D&B) has agreed to an order requiring substantial changes in the firm’s operations that will benefit small- and mid-sized businesses. Under the proposed order, D&B will also provide refunds to certain businesses that purchased the company’s products in the belief that using the products would improve their business credit scores and ratings.”

Dun & Bradstreet Merchant Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits Yes

No Red Flags

Although we’ve located over two dozen negative Dun & Bradstreet reviews, none are related to its merchant services offering. Additionally, there are zero complaints about Change Merchant Solutions, suggesting that neither company is involved in scams or ripoffs. Both companies boast impressive complaint totals given their size and time in business. If you have a Dun & Bradstreet review to share, please do so in the comment section below.

Dun & Bradstreet Lawsuits and Fines

It’s important to note that Dun & Bradstreet faced an FTC charge of deceiving customers in 2022. According to the FTC, “To settle Federal Trade Commission charges that it engaged in deceptive and unfair practices, Dun & Bradstreet (D&B) has agreed to an order requiring substantial changes in the firm’s operations that will benefit small- and mid-sized businesses. Under the proposed order, D&B will also provide refunds to certain businesses that purchased the company’s products in the belief that using the products would improve their business credit scores and ratings.”

Dun & Bradstreet Customer Support Options

At present, we’ll assume that the majority of the company’s merchants are satisfied with the service they receive. Change Merchant Solutions advertises 24/7/365 phone support, likely provided by its backend processor. While the company’s complaint record earns it an “A” at this time, its customer support options don’t quite match up to those offered by top customer service processors.

Dun & Bradstreet Customer Service Information

  • (844) 239-3736 – Toll-Free Support
  • (904) 648-6350 – Florida Office

Other Support Options

  • Information database on website
  • Chatbot
  • Support forms

Dun & Bradstreet Merchant Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Clean Complaint Record

Since Dun & Bradstreet does not actually supply any credit card processing services, we previously chose to consult the Better Business Bureau profile for Change Merchant Solutions in this review. Change Merchant Solutions was been accredited with the BBB since April 2015 and had an “A+” rating with 0 complaints in the past 3 years before it was merged with the profile of Fortis.

What Merchants Say

Change Merchant Services had also received 5 informal positive reviews on its BBB profile, but it should be noted that these reviews are not subject to verification by the BBB. The most recent review conveyed the quality of the company’s customer service:

Great customer service, fast help, and reliable processing. Low rates, and intuitive back end reporting. worth the switch.

Great customer service is a benchmark of a top merchant account provider and should be considered by and business before signing into a contract.

An “A” Performance Overall

Given the company’s clean complaint record with the BBB, we agree with its rating. Readers should be aware, however, that there are good reasons to be skeptical of the BBB’s rating system.

Dun & Bradstreet Merchant Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Yes
Processing Rates Interchange-Plus
Equipment Leasing Unclear

Interchange-Plus Pricing

Dun & Bradstreet, through its association with Change Merchant Solutions, traditionally offered standard terms to its merchant services clients. With Change Merchant Solutions being acquired by Fortis, the continuation of these terms might be subject to change.

Currently, detailed information regarding Change Merchant Solutions’ standard contract is sparse. The company promotes interchange-plus pricing, complemented by a monthly statement fee of $10, a complimentary terminal, and the absence of early termination fees or setup fees. While these offerings appear beneficial, the actual contract could contain additional fees or costs not initially disclosed. The offered “complimentary terminal” might necessitate a minimum contract duration with the company. Furthermore, clients of Dun & Bradstreet enrolling with Change Merchant Solutions are entitled to two complimentary months of business credit reporting from Dun & Bradstreet.

No Contract Complaints

In light of Change’s promoted terms and the absence of complaints against Dun & Bradstreet regarding contract terms, we have currently rated it “A.” Business owners should scrutinize Change Merchant Solutions’ pricing alongside the most cost-effective merchant accounts. Insights or experiences pertaining to the Change Merchant Solutions contract, especially concerning any PCI compliance fees or monthly minimum fees, are welcomed in the comments section below this article.

We also suggest our readers consider our compilation of the top merchant account providers.

Dun & Bradstreet Merchant Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing Unclear
Misleading Marketing No
Discloses All Important Terms No

No Deceptive Marketing

Dun & Bradstreet appears to market its merchant services exclusively to its existing business clients at this time. There is no clear way to access information about its credit card processing services on its website, and it does not appear to have issued any kind of public announcement about this service. The company’s processing partner, Change Merchant Solutions, appears to market its services through traditional advertising and strategic partnerships, and we have found no Change Merchant Solutions or Dun & Bradstreet reviews that describe deception by the company’s sales team.

This compares favorably to our list of best credit card processors.

Transparent Pricing

Change Merchant Solutions actively promotes interchange-plus pricing, which is the most transparent pricing model available, but it does not disclose its exact markup in its official materials. Overall, we can find no evidence of deceptive outbound sales tactics by Dun & Bradstreet (or any real marketing to speak of). We have therefore assigned the company an “A” rating in this section. If you suspect that the company is charging you undisclosed fees, however, we recommend seeking an independent statement audit to spot hidden charges.

Our Dun & Bradstreet Merchant Services Review Summary

Our Final Thoughts

Dun & Bradstreet rates as a reliable credit card processing provider according to our rating criteria. Its processing partner, Change Merchant Solutions, currently maintains a clean complaint record across consumer protection forums. However, details regarding its contract terms or sales practices remain sparse.

Before signing up for service, readers should thoroughly inquire about all potential terms and compare Dun & Bradstreet’s contract terms with those of top-rated payment processors. This proactive approach will help ensure that businesses receive the most favorable rates and conditions suited to their specific needs.

Location & Ownership

Dun & Bradstreet is headquartered at 5335 Gate Parkway Jacksonville, FL 32256, while Change Merchant Solutions is located at 2575 Northlake Cir, Westlake Village, California 91361. Anthony Jabbour is the CEO of Dun & Bradstreet, and Jeff Cole is listed as the president of Change Merchant Solutions.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Dun & Bradstreet Merchant Services Treat You?

1 User Reviews

  • Braxton Jamie

    Dun & Bradstreet Merchant Services has truly revolutionized my business operations! From the get-go, their seamless integration process made accepting payments a breeze. The cutting-edge analytics tools provided valuable insights, helping me make informed decisions and optimize my revenue streams effortlessly.

    I can’t stress enough how their top-notch customer support team has been a game-changer. They are always available and resolve any issues promptly, ensuring uninterrupted business flow. With Dun & Bradstreet Merchant Services, I’ve experienced increased transaction security, which has built trust with my customers, leading to higher satisfaction and repeat business.

    It’s not just a service; it’s a partnership! I’ve seen a significant boost in my bottom line since switching to Dun & Bradstreet Merchant Services, and I wholeheartedly recommend them to any business owner seeking a reliable, efficient, and innovative payment processing solution. Trust me, you won’t be disappointed!

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