Change Merchant Solutions Review: Fees, Complaints, & Lawsuits
(818) 346-9888 Note: As of 2021, Change Merchant Solutions was acquired by Fortis. As such, all parts of CMS have been absorbed and rebranded, so we will no longer be updating this profile.
Founded in 2006
Change Merchant Solutions is a merchant account provider headquartered in Westlake Village, California. Established in 2006, the company currently acts as the exclusive processing partner of national credit assessor Dun & Bradstreet and online wine retail platform WineDirect.
Change Merchant Solutions Location and Ownership
Change Merchant Solutions is a reseller of Paysafe, Cayan, and PowerPay; it is a registered ISO/MSP of Woodforest National Bank, The Woodlands, TX.. The company is headquartered at 2575 Northlake Cir, Westlake Village, California 91361, and Jeff Cole is listed as the president of Change Merchant Solutions.
Change Merchant Solutions Review Table of Contents
- Costs & Contract: Change Merchant Solutions advertises interchange-plus pricing with no early termination fees.
- Complaints & Service: Change Merchant Solutions complaints number few to none on public complaints forums.
- BBB Rating: Change Merchant Solutions has an “A+” rating and has received 0 complaints and 0 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2015.
- Sales & Marketing: Change Merchant Solutions does not appear to hire independently contracted sales agents and has not received any complaints about its sales team.
Change Merchant Solutions Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
Clean Complaint Record
We are currently unable to locate even one Change Merchant Solutions complaint, which is a sign that the company is not a ripoff or a scam. In fact, there are 0 total reviews of the company, positive or negative, across all consumer protection websites at this time. This is a bit strange for a company that has been operating since 2006, but we will assume for now that the majority of the company’s merchants are satisfied with the service they receive.
Change Merchant Solutions Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Change Merchant Solutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Change Merchant Solutions Customer Service Options
Change Merchant Solutions advertises 24/7/365 phone support, which is likely supplied by its backend processor. We will assign the company an “A” in this category, but it is not considered to be a top credit card processor for great customer service.
Change Merchant Solutions Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| Product & Service Complaints | 0 |
| Billing & Collection Complaints | 0 |
| Advertising & Sales Complaints | 0 |
| Guarantee & Warranty Complaints | 0 |
| Delivery Complaints | 0 |
No BBB Complaints
Change Merchant Solutions has been accredited with the Better Business Bureau since April 2015 and currently maintains an “A+” rating. The company has received 0 complaints in the past 36 months.
What Merchants Say
It has also received 0 informal positive reviews on its BBB profile in the last 36 months, but it should be noted that these reviews are not subject to verification by the BBB. Prior to that period we documented 5 positive reviews. The most recent review from that period conveyed the quality of the company’s customer service:
Great customer service, fast help, and reliable processing. Low rates, and intuitive back end reporting. worth the switch.
Great customer service is a benchmark of a top merchant account provider and should be considered by and business before signing into a contract.
An “A” Performance Overall
Given the company’s clean complaint record with the BBB, we agree with its rating. However, merchants should be aware that there are reasons to be skeptical of the BBB’s reviews.
Change Merchant Solutions Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Swiped Rate | Interchange-Plus |
| Keyed-in Rate | Interchange-Plus |
| Monthly Statement Fee | $10 |
| Early Termination Fee | None |
| PCI Compliance Fee | Undisclosed |
| Equipment Lease Terms | Undisclosed |
Change Merchant Solutions Contract Terms
There is very little publicly available information about the standard Change Merchant Solutions contract at this time. The company advertises interchange-plus pricing with a $10 monthly statement fee, a free terminal, and no early termination fees or setup fees. Although these terms are generally favorable, the specific language of the company’s contract may include other fees or undisclosed costs. It is also likely that the company’s “free terminal” is provided under the condition that a merchant processes with the company for a minimum period of time.
No Contract Complaints
Given the company’s advertised terms and the complete lack of Change Merchant Solutions complaints related to its contract terms, we have assigned it an “A” rating for the time being. Change Merchant Solutions’ terms, however, are not competitive with the cheapest merchant accounts. If you have any specific knowledge of the Change Merchant Solutions contract (including any PCI compliance fees or monthly minimum fees), please share that information in the comment section below this review.
We also encourage merchants to check out our list of the providers of the best merchant accounts.
Change Merchant Solutions Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Employs Independent Resellers | No |
| Advertises Deceptive Rates | No |
| Discloses All Important Terms | No |
No Sales Complaints
Change Merchant Solutions appears to market its services through traditional advertising and strategic partnerships. We are unable to verify at this time whether the company hires independent sales agents, but we have found no Change Merchant Solutions complaints that describe deception by the company’s sales team.
This compares favorably to our list of best credit card processors.
Still, if you suspect that Change Merchant Solutions is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
No Misleading Rate Quotes
Change Merchant Solutions actively promotes interchange-plus pricing, which is the most transparent pricing model available, but it does not disclose its exact markup in its official materials. In general, we cannot find any evidence that Change engages in unethical sales tactics. We have therefore assigned the company an “A” rating in this section.
Our Change Merchant Solutions Review Summary
Our Final Thoughts
A Solid Payment Processor
Change Merchant Solutions rates as a reliable merchant services provider according to our rating criteria. The company currently has a clean complaint record across all consumer protection forums, but there are very few details available about its contract terms or sales practices at this time. Even when dealing with highly rated providers, merchants are encouraged to read their contracts carefully to ensure that they understand all pricing and lease terms; we urge merchants to compare the company’s terms to those of top-rated processors.
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