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Tell us about your experience with Durango Merchant Services in the comment section below.
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Company Overview
Founded in 1999, Durango Merchant Services is a merchant account provider for both U.S. and international merchants, including mail order/telephone order, internet, mobile, and retail accounts. Durango specializes in placing high-risk business types, including businesses that require offshore merchant accounts.
Durango Merchant Services Payment Processing
Durango Merchant Services processes all major debit and credit cards for most business types, with a particular focus on high-risk merchants. Their services include: POS solutions, wireless and mobile pay, e-commerce solutions including a payment gateway and shopping carts, e-check payments, recurring billing, PCI compliance, QuickBooks integration, chargeback and fraud protection, B2B Level II & III processing, and cryptocurrency payments.
Durango Merchant Services Location & Ownership
Durango Merchant Services, LLC. is a registered ISO for Fifth Third Bank, N.A. Cincinnati, OH, and Shane Kairalla is the president of Durango Merchant Services. The company’s corporate address can be found at 10 Town Plaza, Ste 162, Durango, Colorado 81301.
Durango Merchant Services Review Table of Contents
- Costs & Contract: Offers variable contract terms depending on each merchant’s business type and processing history. The company also provides e-commerce merchants with its…
- Complaints & Service: Has received fewer than 10 complaints in the…
- BBB Rating: The company has been accredited by the Better Business Bureau since 2006. Has an “A+” rating and has received…
- Sales & Marketing: Hires independent sales agents but has not received any complaints about its…
Durango Merchant Services Reviews and Complaints
Here's What Their Clients Say
Complaint Summary
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Total Online Complaints
<10
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Live Customer Support
Yes
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Most Common Complaint
N/A
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Low Complaint Total
At this time, we are unable to locate any Durango Merchant Services complaints that accuse the company of being a scam or a ripoff. The few complaints we have tracked down cite Durango’s inability to get a high-risk merchant approved for an account or a high-risk merchant having their funds withheld by the bank that Durango placed them with. It is common for high-risk merchant services providers to withhold funds, and there’s no evidence that Durango has a systemic problem.
Positive Reviews Abound
We were also able to locate numerous testimonials and positive reviews of Durango Merchant Services from merchants who were directly signed up with Durango, including one glowing report found in the comment section of this review.
Durango Merchant Services Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Durango Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Durango Merchant Services Customer Service Options
Durango appears to employ an in-house support team and offers a dedicated customer service number and email address on its website.
We have located multiple Durango Merchant Services customer service numbers:
(866) 415-2636 – Toll-Free General Customer Service
(970) 797-4947 – Local Office
Durango Merchant Services offers a dedicated email address for customer service at [email protected]
Durango Merchant Services BBB Rating and Report
Our Better Business Bureau Profile Assessment
BBB Summary
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Product & Service Complaints
0
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Billing & Collection Complaints
0
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Advertising & Sales Complaints
0
|
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Guarantee & Warranty Complaints
0
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Delivery Complaints
0
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No Complaints Filed with the BBB
Durango Merchant Services has been an accredited business of the Better Business Bureau since 2006 and currently maintains an “A+” grade at this time of review. The company has received 0 complaints in the past 36 months.
What Merchants Say
Durango has also received 2 informal reviews on its BBB profile, which are positive in tone. The most recent review filed by a merchant cites a pleasant sales experience and quality customer service from Durango:
I have partnered with Durango Merchant Services for multiple years as a corporate sponsor and would highly recommend this company. They are invested in doing good in the Durango community and Shane and Amber are both easy to work with and professional.
Feedback like this is a primary reason why Durango is consistently rated as a top merchant account provider.
An “A” Performance Overall
For a company that is more than ten years old and deals with high-risk merchant types, this is a remarkably clean complaint record. We therefore agree with the BBB’s score in this instance.
Durango Merchant Services Fees and Rates
A Closer Look at the Contract
Cost Summary
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Swiped Rate
1.00% - 4.99%
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Keyed-in Rate
1.00% - 4.99%
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Virtual Terminal Rate
1.00% - 4.99%
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Payment Gateway Fee
Undisclosed
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Early Termination Fee
Undisclosed
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PCI Compliance Fee
Undisclosed
|
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Equipment Lease Terms
Undisclosed
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Custom Pricing
As of this update, there is not a great deal of information available about the standard Durango Merchant Services contract or service fees. The company is partnered with multiple acquiring banks, which allows it to offer flexible contract terms depending on a merchant’s size, type, and processing history. In addition, the company’s use of independent partners means that its rates and fees are likely to vary depending on the company setting up the account. Durango will also customize its pricing for high-risk merchants, including TMF/MATCH merchants and merchants with bad business credit.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Durango Merchant Services also dedicates a portion of its website to advertising its virtual terminal and payment gateway service, the Durango Gateway. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
No Contract Complaints
In general, we are unable to locate any complaints about Durango Merchant Services that mention the company’s contract terms. We take this as a sign that most Durango clients are satisfied with the pricing and fees they receive.
Durango Merchant Services offers e-commerce solutions including a virtual terminal and a payment gateway
Durango Merchant Services Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Key Points
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Employs Independent Resellers
Yes
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Advertises Deceptive Rates
No
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Discloses All Important Terms
No
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Stellar Sales Reputation
Durango appears to partner with independent resellers in multiple countries to market its services. Generally speaking, this practice can result in an elevated complaint rate for a company, as it is difficult to monitor the marketing tactics of independent sales teams. In the case of Durango, however, this does not appear to be a problem. We were unable to locate any negative Durango Merchant Services reviews that mention the company’s sales tactics. In fact, we found numerous positive descriptions of encounters with the Durango sales team.
No Deceptive Marketing
Durango does not appear to engage in any deceptive advertising in its official materials. The company’s straightforward and friendly sales approach is a big reason why it is considered a top-rated merchant account provider for high-risk. We assign it an “A” in this category.
Durango Merchant Services Review Summary
Our Final Thoughts and Opinions
An Excellent Option for All Business Types
Durango Merchant Services rates as an exemplary merchant services provider according to all available indicators. The company appears to offer a wide array of services and agreeable contract terms, and Durango enjoys an almost spotless complaint record. Even when dealing with a highly rated credit card processor, merchants are advised to carefully examine the terms of any contract they are given.
If you found this article helpful, please share it!
Andrew Christiansen
Durango Merchant Services are the best. I’m amazed by the low fees they were able to acquire for my High Risk account. My business is very hard to place and Durango was able to find a fit within 2 days. Keep up the great work guys. You’ve allowed me to scale my business with peace of mind.
CPO
Hi Andrew,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Andrew Christiansen
Lucidic Capital Inc., NY 10005
Chris Sekirnjak
After an atrocious experience with a competing processing company (Payline Data), Durango Merchant Services has been a stellar experience for me. The sales representative was extremely transparent and explained every fee that would be charged and why. The signup process just took a couple of days, after which I was rolling, processing credit card transactions. So far, everything has been smooth sailing, without unexpected surprises or excessive fees. Thanks, Durango!
CPO
Hi Chris,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Chris Sekirnjak
Seki Data
Wheat Ridge, CO 80215
Brent
While I haven’t used them yet, I would just like to say that they have excellent sales support. My representative was extremely informative and kept working with my small business as if I were a major client. They were very clear about my options and even went out of their way to give me advice and tips about the industry (which I was unfamiliar with).
When I realized they may not be a perfect fit for my business, my representative even offered to refer me to other companies that may better suit me.
Despite them not being a perfect fit for my current shop, I will be trying very hard to give them business in the future due to how pleased I was with their sales representative.