Durango Merchant Services Review

Durango Merchant Services Overview

Experts at Serving High Risk Industries

Founded in 1999, Durango Merchant Services is a merchant account provider for both U.S. and international merchants, including mail/telephone order, internet, mobile, and retail accounts. Durango specializes in placing high risk business types, including businesses that require offshore merchant accounts. The company’s corporate address can be found at 10 Town Plaza, Ste 162, Durango, Colorado 81301. Durango Merchant Services, LLC. is a registered ISO of BMO Harris Bank NA, and Shane Kairalla is the president of Durango Merchant Services.

Durango Merchant Services Review Table of Contents

  • Costs & Contract: Durango Merchant Services offers variable contract terms depending on each merchant’s business type and processing history. The company also provides e-commerce merchants with its own payment gateway.
  • Complaints & Service: Durango Merchant Services has received fewer than 10 complaints.
  • BBB Rating: Durango Merchant Services has an “A+” rating and has received 0 complaints and 2 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2006.
  • Sales & Marketing: Durango Merchant Services hires independent sales agents but has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Durango Merchant Services
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Products & Services Offered

  • Debit and credit card processing
  • E-commerce solutions
  • Mobile payment acceptance
  • Electronic check processing
  • POS equipment
  • QuickBooks integration

Types of Businesses Served

  • Retail
  • E-commerce
  • Mobile
  • MOTO
  • High-risk
  • International

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Durango Merchant Services Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Custom Pricing

As of this update, there is not a great deal of information available about the standard Durango Merchant Services contract or service fees. The company is partnered with multiple acquiring banks, which allows it to offer flexible contract terms depending on a merchant’s size, type, and processing history. In addition, the company’s use of independent partners means that its rates and fees are likely to vary depending on the company setting up the account. Durango will also customize its pricing for high risk merchants, including TMF/MATCH merchants and merchants with bad business credit.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Durango Merchant Services also dedicates a portion of its website that advertises its virtual terminal and payment gateway service, the Durango Gateway. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

No Contract Complaints

In general, we are unable to locate any complaints about Durango Merchant Services that mention the company’s contract terms. We take this as a sign that most Durango clients are satisfied with the pricing and fees they receive.

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Response from Durango Merchant Services

We’re here to help! Call us at (888) 316-1897 or visit DurangoMerchantServices.com!

Durango Merchant Services Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

At this time, we are only able to locate 3 complaints against Durango Merchant Services. Those complaints were left 3, 4, and 5 years ago, meaning that the company has had a clean complaint record for the last 3 years. The few complaints we have tracked down cite Durango’s inability to get a high risk merchant approved for an account, or a high risk merchant having their funds withheld by the bank that Durango placed them with. It is common for high risk merchant services providers to withhold funds, and there’s no evidence that Durango has a systemic problem.

Positive Reviews Abound

We were also able to locate numerous testimonials and positive reviews of Durango Merchant Services from merchants who were directly signed up with Durango, including one glowing report found in the comment section of this review.

Durango Merchant Services Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Durango Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Durango Merchant Services Customer Service Options

Durango appears to employ an in-house support team and offers a dedicated customer service number and email address on its website.

Do you have a complaint or testimonial about Durango Merchant Services? Make your voice heard before you go!

Response from Durango Merchant Services

We’re here to help! Call us at (888) 316-1897 or visit DurangoMerchantServices.com!

Durango Merchant Services BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No Complaints Filed with the BBB

Durango Merchant Services has been an accredited business of the Better Business Bureau since 2006 and currently maintains an “A+” grade at this time of review. The company has received 0 complaints in the past 36 months.

What Merchants Say

Durango has also received 2 informal reviews on its BBB profile, both of which are positive in tone. The only review filed by a merchant cites a pleasant sales experience and quality customer service from Durango:

I was searching for a Company that would work with me since i have what is considered “HIgh Risk” business. Saw, a company called Durango Merchant Services and I immediatly clicked on them since I have lived in Durango before. Asked to speak to a person in new accounts and I got Nathan. He worked with me getting my account approved with no hassle, anytime i have a question, he replies immediately. I pride my self on customer service since its hard to come by and the service i have recieved from Durango Merchant Services and Nathan are second to none. I highly reccomend this compnay, also.. I got a lower rate than my previous processor. Amazing right:??? Anyways, be sure to ask for Nathan, you wont be dissapointed.

Feedback like this is a primary reason why Durango is consistently rated as a top merchant account provider.

An “A” Performance Overall

For a company that is more than ten years old and deals with high risk merchant types, this is a remarkably clean complaint record. We therefore agree with the BBB’s score in this instance.

How has Durango Merchant Services treated you? Tell us about it here!

Response from Durango Merchant Services

We’re here to help! Call us at (888) 316-1897 or visit DurangoMerchantServices.com!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Stellar Sales Reputation

Durango appears to partner with independent resellers in multiple countries to market its services. Generally speaking, this practice can result in an elevated complaint rate for a company, as it is difficult to monitor the marketing tactics of independent sales teams. In the case of Durango, however, this does not appear to be a problem. We were unable to locate any negative Durango Merchant Services reviews that mention the company’s sales tactics. In fact, we found numerous positive descriptions of encounters with the Durango sales team.

No Deceptive Marketing

Durango does not appear to engage in any deceptive advertising in its official materials. The company’s straightforward and friendly sales approach is a big reason why it is considered a top-rated merchant account provider for high risk. We assign it an “A” in this category.

Did you get what you expected from Durango Merchant Services? Tell us why, or why not.

Response from Durango Merchant Services

We’re here to help! Call us at (888) 316-1897 or visit DurangoMerchantServices.com!

Durango Merchant Services Logo

Our Opinion of Durango Merchant Services

An Excellent Option for All Business Types

Durango Merchant Services rates as an exemplary merchant services provider according to all available indicators. The company appears to offer a wide array of services and agreeable contract terms, and Durango enjoys an almost spotless complaint record. Even when dealing with a highly rated credit card processor, merchants are advised to carefully examine the terms of any contract they are given.

For more information on the company, see the Durango Merchant Services Website or call (888) 316-1897.

We rely on your feedback about Durango Merchant Services to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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7 Reviews Leave Your Review for Durango Merchant Services Below

  1. Andrew Christiansen says:

    Durango Merchant Services are the best. I’m amazed by the low fees they were able to acquire for my High Risk account. My business is very hard to place and Durango was able to find a fit within 2 days. Keep up the great work guys. You’ve allowed me to scale my business with peace of mind.

    1. Phillip says:

      Hi Andrew,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Andrew Christiansen says:

        Lucidic Capital Inc., NY 10005

  2. Chris Sekirnjak says:

    After an atrocious experience with a competing processing company (Payline Data), Durango Merchant Services has been a stellar experience for me. The sales representative was extremely transparent and explained every fee that would be charged and why. The signup process just took a couple of days, after which I was rolling, processing credit card transactions. So far, everything has been smooth sailing, without unexpected surprises or excessive fees. Thanks, Durango!

    1. CPO Admin says:

      Hi Chris,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Chris Sekirnjak says:

        Seki Data
        Wheat Ridge, CO 80215

  3. Brent says:

    While I haven’t used them yet, I would just like to say that they have excellent sales support. My representative was extremely informative and kept working with my small business as if I were a major client. They were very clear about my options and even went out of their way to give me advice and tips about the industry (which I was unfamiliar with).

    When I realized they may not be a perfect fit for my business, my representative even offered to refer me to other companies that may better suit me.

    Despite them not being a perfect fit for my current shop, I will be trying very hard to give them business in the future due to how pleased I was with their sales representative.

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