Durango Merchant Services Reviews & Complaints

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5
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Overcharges Reported

Getting the lowest costs with Durango Merchant Services?
Probably not.
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Overview

This article provides an in-depth review of Durango Merchant Services, a credit card processing company that specializes in providing solutions for high-risk businesses. It will cover key aspects such as the company's services, pricing, contract terms, and customer reviews. The review aims to offer a clear understanding of what Durango Merchant Services provides, its suitability for different types of businesses, and the experiences of its users. By the end of this article, you will have detailed information about the company's offerings and insights into its performance and reliability.

About Durango Merchant Services

Founded in 1999, Durango Merchant Services is a merchant account provider for both U.S. and international merchants, including mail order/telephone order, internet, mobile, and retail accounts. Durango specializes in placing high-risk business types, including businesses that require offshore merchant accounts.

Durango Products and Services

Payment Processing

Durango Merchant Services handles major debit and credit card transactions for various business types, focusing on high-risk merchants. Their offerings include POS solutions, wireless and mobile payments, e-commerce solutions with payment gateways and shopping carts, e-check payments, recurring billing, PCI compliance, QuickBooks integration, chargeback and fraud protection, B2B Level II & III processing, and cryptocurrency payments.

Payment Gateway Integration

Durango provides an integrated payment gateway for processing credit card payments both online and in-store. This gateway seamlessly integrates with various e-commerce platforms and point-of-sale systems.

Offshore Merchant Accounts

Durango offers offshore merchant account options for businesses operating internationally or seeking diversified payment processing. These accounts facilitate international transactions, offering currency flexibility and potentially lower processing fees.

Fraud Prevention Tools

To address the higher risk profile of their clients, Durango provides robust fraud prevention tools. These measures are designed to identify and mitigate fraudulent transactions, protecting both merchants and customers.

Ecommerce Solutions

Durango supports online retailers with a range of e-commerce solutions, including shopping carts and secure payment options, aimed at making online transactions efficient and secure.

ACH Processing

Durango offers ACH processing services, enabling businesses to directly debit customer bank accounts for transactions like subscription payments.

Chargeback Management

Recognizing the challenges high-risk businesses face with chargebacks, Durango provides comprehensive chargeback management services to help merchants efficiently resolve disputes.

Durango Merchant Services payment processing
Durango Merchant Services offers payment processing with a particular focus on high-risk businesses
Overcharges Reported

Getting the lowest costs with Durango Merchant Services?
Probably not.
>>> See what we are finding <<<

Durango Merchant Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Few Complaints Found

Currently, we couldn’t find any Durango Merchant Services reviews labeling the company as a scam or ripoff. The limited complaints we discovered mainly revolve around Durango’s challenges in securing approvals for high-risk clients or instances where high-risk clients experienced fund withholding by the bank Durango partnered with. It’s worth noting that fund withholding is a common practice among high-risk merchant services providers, and there’s no indication of systemic issues with Durango in this regard. If you’ve had experiences with Durango Merchant Services, please share your review in the comments below.

Positive Client Testimonials

We’ve also come across numerous testimonials and positive reviews directly from clients who were signed up with Durango, including one particularly positive report in the comment section below.

Lawsuit and Complaint Status

No class-action lawsuits or FTC complaints are currently filed against Durango Merchant Services. Dissatisfied clients seeking non-litigious resolution options can consider reporting concerns to relevant supervisory organizations.

Customer Support Availability

Durango appears to have an in-house support team and provides dedicated customer service contact details on its website.

Durango Merchant Services Customer Service Numbers

  • (866) 415-2636 – Toll-Free General Customer Service
  • (970) 797-4947 – Local Office

Other Support Options

Overcharges Reported

Getting the lowest costs with Durango Merchant Services?
Probably not.
>>> See what we are finding <<<

Durango Merchant Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 1

No Complaints Filed with the BBB

Durango Merchant Services has been an accredited business of the Better Business Bureau since 2006 and currently maintains an “A+” grade at this time of review. The company has received 0 complaints in the past 36 months.

What Merchants Say

Durango has also received 1 informal review on its BBB profile, which is positive in tone. The most recent review filed by a client cites a pleasant sales experience and quality customer service from Durango:

I have partnered with Durango Merchant Services for multiple years as a corporate sponsor and would highly recommend this company. They are invested in doing good in the Durango community and Shane and Amber are both easy to work with and professional.

Feedback like this is a primary reason why Durango is consistently rated as a top merchant account provider.

An “A” Performance Overall

For a company that is more than ten years old and deals with high-risk business types, this is a remarkably clean complaint record. We therefore agree with the BBB’s score in this instance.

Durango Merchant Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Leasing Unclear

Custom Pricing

The specific details of Durango Merchant Services’ standard contract and service fees are not broadly publicized. The company collaborates with various acquiring banks, providing it the ability to tailor contract terms based on a business’s size, type, and processing record. Additionally, Durango’s use of independent partners suggests that rates and fees might fluctuate depending on the agent managing the account. Specialized pricing is offered for high-risk clients, including those on the TMF/MATCH list and businesses with poor credit.

Virtual Terminal and Payment Gateway Pricing

Durango Merchant Services also highlights its virtual terminal and payment gateway, known as the Durango Gateway, on its website. Specific pricing details for these services are not publicly disclosed. Typically, additional rates and fees such as gateway fees, technical support charges, batch fees, and other transaction rates are associated with these e-commerce services.

No Contract Complaints

Currently, no complaints have been found concerning the contract terms of Durango Merchant Services, suggesting that most clients are content with the pricing and fees they are charged.

Durango Merchant Services e-commerce virtual terminal
Durango Merchant Services provides e-commerce solutions, including virtual terminal and payment gateway services.
Overcharges Reported

Getting the lowest costs with Durango Merchant Services?
Probably not.
>>> See what we are finding <<<

Durango Merchant Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Possible
Misleading Marketing No
Discloses All Important Terms No

Stellar Sales Reputation

Durango appears to partner with independent resellers in multiple countries to market its services. Generally speaking, this practice can result in an elevated complaint rate for a company, as it is difficult to monitor the marketing tactics of independent sales teams. In the case of Durango, however, this does not appear to be a problem. We were unable to locate any negative Durango Merchant Services reviews that mention the company’s sales tactics. In fact, we found numerous positive descriptions of encounters with the Durango sales team.

No Deceptive Marketing

Durango does not appear to engage in any deceptive advertising in its official materials. The company’s straightforward and friendly sales approach is a big reason why it is considered a top-rated merchant account provider for high-risk businesses. We assign it an “A” in this category.

Overcharges Reported

Getting the lowest costs with Durango Merchant Services?
Probably not.
>>> See what we are finding <<<

Our Durango Merchant Services Review Summary

Our Final Thoughts

Durango Merchant Services is rated as an exemplary credit card processing provider based on all available indicators. The company offers a comprehensive suite of services paired with favorable contract terms, all while maintaining an almost impeccable complaint record. This solid reputation reinforces Durango’s commitment to customer satisfaction and makes it a strong contender for businesses seeking a reliable payment processing partner.

However, regardless of Durango’s high rating, it’s essential for prospective clients to scrutinize the terms of any contract they receive carefully. Doing so ensures that the pricing, service offerings, and policies align with their business needs and financial goals. This level of diligence will empower clients to make informed decisions and maximize the benefits of their merchant account.

Location & Ownership

Durango Merchant Services, LLC. is a registered ISO for Fifth Third Bank, N.A. Cincinnati, OH, and Shane Kairalla is the president of Durango Merchant Services. The company’s corporate address can be found at 10 Town Plaza, Ste 162, Durango, Colorado 81301.

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Overcharges Reported

Getting the lowest costs with Durango Merchant Services?
Probably not.
>>> See what we are finding <<<

Testimonials & Complaints

How Did Durango Merchant Services Treat You?

Overcharges Reported

Getting the lowest costs with Durango Merchant Services?
Probably not.
>>> See what we are finding <<<

7 User Reviews

  • Andrew Christiansen

    Durango Merchant Services are the best. I’m amazed by the low fees they were able to acquire for my High Risk account. My business is very hard to place and Durango was able to find a fit within 2 days. Keep up the great work guys. You’ve allowed me to scale my business with peace of mind.

  • Chris Sekirnjak

    After an atrocious experience with a competing processing company (Payline Data), Durango Merchant Services has been a stellar experience for me. The sales representative was extremely transparent and explained every fee that would be charged and why. The signup process just took a couple of days, after which I was rolling, processing credit card transactions. So far, everything has been smooth sailing, without unexpected surprises or excessive fees. Thanks, Durango!

  • Brent

    While I haven’t used them yet, I would just like to say that they have excellent sales support. My representative was extremely informative and kept working with my small business as if I were a major client. They were very clear about my options and even went out of their way to give me advice and tips about the industry (which I was unfamiliar with).

    When I realized they may not be a perfect fit for my business, my representative even offered to refer me to other companies that may better suit me.

    Despite them not being a perfect fit for my current shop, I will be trying very hard to give them business in the future due to how pleased I was with their sales representative.

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Overcharges Reported

Getting the lowest costs with Durango Merchant Services?
Probably not.
>>> See what we are finding <<<