Founded in 1999, Durango Merchant Services, LLC (durangomerchantservices.com) is a merchant account provider for both U.S. and international merchants, including mail/telephone order, internet, mobile, and retail accounts. Durango specializes in placing high risk business types, including businesses that require offshore merchant accounts. The company’s corporate address can be found at 10 Town Plaza, Ste 162, Durango, Colorado 81301. Durango Merchant Services, LLC. is a registered ISO of BMO Harris Bank NA, and Shane Kairalla is the president of Durango Merchant Services.
- Sales & Marketing: Durango Merchant Services hires independent sales agents but has not received any complaints about its sales practices.
- Costs & Contract: Durango Merchant Services offers variable contract terms depending on each merchant’s business type and processing history.
- Complaints & Service: Durango Merchant Services has received fewer than 10 complaints in the past three years.
- BBB Rating: Durango Merchant Services has an “A+” rating with the Better Business Bureau and has received one complaint in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With Durango Merchant Services
Durango Merchant Services Products and Services
- Debit and credit card processing
- E-commerce solutions
- Mobile payment acceptance
- Electronic check processing
- POS equipment
- QuickBooks integration
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Durango appears to partner with independent resellers in multiple countries to market its services. Generally speaking, this practice can result in an elevated complaint rate for a company, as it is difficult to monitor the marketing tactics of independent sales teams. In the case of Durango, however, this does not appear to be a problem. We were unable to locate any negative Durango Merchant Services reviews that mention the company’s sales tactics. In fact, we found numerous positive descriptions of encounters with the Durango sales team. Additionally, the company does not appear to engage in any deceptive advertising in its official materials.
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
As of this update, there is not a great deal of information available about the standard Durango Merchant Services contract or service fees. The company is partnered with multiple acquiring banks, which allows it to offer flexible contract terms depending on a merchant’s size, type, and processing history. In addition, the company’s use of independent partners means that its rates and fees are likely to vary depending on the company setting up the account. Durango will also customize its pricing for high risk merchants. In general, we are unable to locate any complaints about Durango Merchant Services that mention the company’s contract terms. We take this as a sign that most Durango clients are satisfied with the pricing and fees they receive.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
At this time, we are unable to locate any Durango Merchant Services complaints that accuse the company of being a scam or a ripoff. The few complaints we have tracked down cite Durango’s inability to get a high risk merchant approved for an account, or a high risk merchant having their funds withheld by the bank that Durango placed them with. These types of complaints are common for high risk merchant services providers, and there’s no evidence that Durango has a systemic problem. We were also able to locate numerous testimonials and positive reviews of Durango Merchant Services from merchants who were directly signed up with Durango, including one glowing report found in the comment section of this review. Durango appears to employ an in-house support team and offers a dedicated customer service number and email address on its website.
Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||1|
|Guarantee & Warranty Complaints||0|
Durango Merchant Services has been an accredited business of the Better Business Bureau since 2006 and currently maintains an “A+” grade at this time of review. The company has received one complaint in the past three years, and this complaint was related to an advertising or sales issue. The complaint either was resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. For a company that is more than ten years old and deals with high risk merchant types, this is a remarkably clean complaint record. We therefore agree with the BBB‘s score in this instance.
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About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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