Durango Merchant Services Overview
Experts at Serving High Risk Industries
Founded in 1999, Durango Merchant Services is a merchant account provider for both U.S. and international merchants, including mail/telephone order, internet, mobile, and retail accounts. Durango specializes in placing high risk business types, including businesses that require offshore merchant accounts. The company’s corporate address can be found at 10 Town Plaza, Ste 162, Durango, Colorado 81301. Durango Merchant Services, LLC. is a registered ISO of BMO Harris Bank NA, and Shane Kairalla is the president of Durango Merchant Services.
Durango Merchant Services Review Table of Contents
- Costs & Contract: Durango Merchant Services offers variable contract terms depending on each merchant’s business type and processing history. The company also provides e-commerce merchants with its own payment gateway.
- Complaints & Service: Durango Merchant Services has received fewer than 10 complaints.
- BBB Rating: Durango Merchant Services has an “A+” rating and has received 0 complaints and 2 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2006.
- Sales & Marketing: Durango Merchant Services hires independent sales agents but has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Durango Merchant Services
Products & Services Offered
- Debit and credit card processing
- E-commerce solutions
- Mobile payment acceptance
- Electronic check processing
- POS equipment
- QuickBooks integration
Types of Businesses Served
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Durango Merchant Services Rates, Fees, and Costs
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||Undisclosed|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease Terms||Undisclosed|
As of this update, there is not a great deal of information available about the standard Durango Merchant Services contract or service fees. The company is partnered with multiple acquiring banks, which allows it to offer flexible contract terms depending on a merchant’s size, type, and processing history. In addition, the company’s use of independent partners means that its rates and fees are likely to vary depending on the company setting up the account. Durango will also customize its pricing for high risk merchants, including TMF/MATCH merchants and merchants with bad business credit.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Durango Merchant Services also dedicates a portion of its website that advertises its virtual terminal and payment gateway service, the Durango Gateway. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
No Contract Complaints
In general, we are unable to locate any complaints about Durango Merchant Services that mention the company’s contract terms. We take this as a sign that most Durango clients are satisfied with the pricing and fees they receive.Are you happy with your Durango Merchant Services fees? Tell us about them before your go!
Durango Merchant Services Complaints & Customer Reviews
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
At this time, we are only able to locate 3 complaints against Durango Merchant Services. Those complaints were left 3, 4, and 5 years ago, meaning that the company has had a clean complaint record for the last 3 years. The few complaints we have tracked down cite Durango’s inability to get a high risk merchant approved for an account, or a high risk merchant having their funds withheld by the bank that Durango placed them with. It is common for high risk merchant services providers to withhold funds, and there’s no evidence that Durango has a systemic problem.
Positive Reviews Abound
We were also able to locate numerous testimonials and positive reviews of Durango Merchant Services from merchants who were directly signed up with Durango, including one glowing report found in the comment section of this review.
Durango Merchant Services Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Durango Merchant Services. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Durango Merchant Services Customer Service Options
Durango appears to employ an in-house support team and offers a dedicated customer service number and email address on its website.
Durango Merchant Services BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
No Complaints Filed with the BBB
Durango Merchant Services has been an accredited business of the Better Business Bureau since 2006 and currently maintains an “A+” grade at this time of review. The company has received 0 complaints in the past 36 months.
What Merchants Say
Durango has also received 2 informal reviews on its BBB profile, both of which are positive in tone. The only review filed by a merchant cites a pleasant sales experience and quality customer service from Durango:
I was searching for a Company that would work with me since i have what is considered “HIgh Risk” business. Saw, a company called Durango Merchant Services and I immediatly clicked on them since I have lived in Durango before. Asked to speak to a person in new accounts and I got Nathan. He worked with me getting my account approved with no hassle, anytime i have a question, he replies immediately. I pride my self on customer service since its hard to come by and the service i have recieved from Durango Merchant Services and Nathan are second to none. I highly reccomend this compnay, also.. I got a lower rate than my previous processor. Amazing right:??? Anyways, be sure to ask for Nathan, you wont be dissapointed.
Feedback like this is a primary reason why Durango is consistently rated as a top merchant account provider.
An “A” Performance Overall
For a company that is more than ten years old and deals with high risk merchant types, this is a remarkably clean complaint record. We therefore agree with the BBB’s score in this instance.
Truth In Marketing & Advertising
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Stellar Sales Reputation
Durango appears to partner with independent resellers in multiple countries to market its services. Generally speaking, this practice can result in an elevated complaint rate for a company, as it is difficult to monitor the marketing tactics of independent sales teams. In the case of Durango, however, this does not appear to be a problem. We were unable to locate any negative Durango Merchant Services reviews that mention the company’s sales tactics. In fact, we found numerous positive descriptions of encounters with the Durango sales team.
No Deceptive Marketing
Durango does not appear to engage in any deceptive advertising in its official materials. The company’s straightforward and friendly sales approach is a big reason why it is considered a top-rated merchant account provider for high risk. We assign it an “A” in this category.
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.