Durango Merchant Services Review


Experts at Serving High Risk Industries

Founded in 1999, Durango Merchant Services, LLC (durangomerchantservices.com) is a merchant account provider for both U.S. and international merchants, including mail/telephone order, internet, mobile, and retail accounts. Durango specializes in placing high risk business types, including businesses that require offshore merchant accounts. The company’s corporate address can be found at 10 Town Plaza, Ste 162, Durango, Colorado 81301. Durango Merchant Services, LLC. is a registered ISO of BMO Harris Bank NA, and Shane Kairalla is the president of Durango Merchant Services.

Durango Merchant Services Review Table of Contents

  • Sales & Marketing: Durango Merchant Services hires independent sales agents but has not received any complaints about its sales practices.
  • Costs & Contract: Durango Merchant Services offers variable contract terms depending on each merchant’s business type and processing history.
  • Complaints & Service: Durango Merchant Services has received fewer than 10 complaints in the past three years.
  • BBB Rating: Durango Merchant Services has an “A+” rating with the Better Business Bureau and has received one complaint in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With Durango Merchant Services

Contact Durango Merchant Services

Phone: (888) 316-1897
Website: DurangoMerchantServices.com
Address: 10 Town Plaza, Ste 162, Durango, Colorado 81301

Durango Merchant Services Products and Services

  • Debit and credit card processing
  • E-commerce solutions
  • Mobile payment acceptance
  • Electronic check processing
  • POS equipment
  • QuickBooks integration


  • Retail
  • E-commerce
  • Mobile
  • MOTO
  • High-risk
  • International

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Stellar Sales Reputation

Durango appears to partner with independent resellers in multiple countries to market its services. Generally speaking, this practice can result in an elevated complaint rate for a company, as it is difficult to monitor the marketing tactics of independent sales teams. In the case of Durango, however, this does not appear to be a problem. We were unable to locate any negative Durango Merchant Services reviews that mention the company’s sales tactics. In fact, we found numerous positive descriptions of encounters with the Durango sales team.

No Deceptive Marketing

Durango does not appear to engage in any deceptive advertising in its official materials. The company’s straightforward and friendly sales approach is a big reason why it is considered a top-rated merchant account provider for high risk. We assign it an “A” in this category.

Response from Durango Merchant Services

We’re here to help! Call us at (888) 316-1897 or visit DurangoMerchantServices.com!


Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Custom Pricing

As of this update, there is not a great deal of information available about the standard Durango Merchant Services contract or service fees. The company is partnered with multiple acquiring banks, which allows it to offer flexible contract terms depending on a merchant’s size, type, and processing history. In addition, the company’s use of independent partners means that its rates and fees are likely to vary depending on the company setting up the account. Durango will also customize its pricing for high risk merchants, including TMF/MATCH merchants and merchants with bad business credit.

No Contract Complaints

In general, we are unable to locate any complaints about Durango Merchant Services that mention the company’s contract terms. We take this as a sign that most Durango clients are satisfied with the pricing and fees they receive.

Response from Durango Merchant Services

We’re here to help! Call us at (888) 316-1897 or visit DurangoMerchantServices.com!


Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

At this time, we are unable to locate any Durango Merchant Services complaints that accuse the company of being a scam or a ripoff. The few complaints we have tracked down cite Durango’s inability to get a high risk merchant approved for an account, or a high risk merchant having their funds withheld by the bank that Durango placed them with. It is common for high risk merchant services providers to withhold funds, and there’s no evidence that Durango has a systemic problem.

Many Positive Reviews

We were also able to locate numerous testimonials and positive reviews of Durango Merchant Services from merchants who were directly signed up with Durango, including one glowing report found in the comment section of this review. Durango appears to employ an in-house support team and offers a dedicated customer service number and email address on its website.

Response from Durango Merchant Services

We’re here to help! Call us at (888) 316-1897 or visit DurangoMerchantServices.com!



Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 1
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Only One Complaint

Durango Merchant Services has been an accredited business of the Better Business Bureau since 2006 and currently maintains an “A+” grade at this time of review. The company has received one complaint in the past three years, and this complaint was related to an advertising or sales issue. The complaint either was resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

What Merchants Say

Durango has also received one informal review on its BBB profile, and this review was positive in tone. This review cites a pleasant sales experience and quality customer service from Durango:

I was searching for a Company that would work with me since i have what is considered “HIgh Risk” business. Saw, a company called Durango Merchant Services and I immediatly clicked on them since I have lived in Durango before. Asked to speak to a person in new accounts and I got Nathan. He worked with me getting my account approved with no hassle, anytime i have a question, he replies immediately. I pride my self on customer service since its hard to come by and the service i have recieved from Durango Merchant Services and Nathan are second to none. I highly reccomend this compnay, also.. I got a lower rate than my previous processor. Amazing right:??? Anyways, be sure to ask for Nathan, you wont be dissapointed.

Feedback like this is a primary reason why Durango is consistently rated as a top merchant account provider.

An “A” Performance Overall

For a company that is more than ten years old and deals with high risk merchant types, this is a remarkably clean complaint record. We therefore agree with the BBB’s score in this instance.

Response from Durango Merchant Services

We’re here to help! Call us at (888) 316-1897 or visit DurangoMerchantServices.com!

Durango Merchant Services Logo

Durango Merchant Services Bottom Line

An Excellent Option for All Business Types

Durango Merchant Services rates as an exemplary merchant services provider according to all available indicators. The company appears to offer a wide array of services and agreeable contract terms, and Durango enjoys an almost spotless complaint record. Even when dealing with a highly rated credit card processor, merchants are advised to carefully examine the terms of any contract they are given.

For more information on the company, see the Durango Merchant Services Website or call (888) 316-1897.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

Schedule a Consultation with Phillip

4 Reviews Leave Your Review for Durango Merchant Services Below

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  1. Chris Sekirnjak says:

    After an atrocious experience with a competing processing company (Payline Data), Durango Merchant Services has been a stellar experience for me. The sales representative was extremely transparent and explained every fee that would be charged and why. The signup process just took a couple of days, after which I was rolling, processing credit card transactions. So far, everything has been smooth sailing, without unexpected surprises or excessive fees. Thanks, Durango!

    1. CPO Admin says:

      Hi Chris,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Chris Sekirnjak says:

        Seki Data
        Wheat Ridge, CO 80215

  2. Brent says:

    While I haven’t used them yet, I would just like to say that they have excellent sales support. My representative was extremely informative and kept working with my small business as if I were a major client. They were very clear about my options and even went out of their way to give me advice and tips about the industry (which I was unfamiliar with).

    When I realized they may not be a perfect fit for my business, my representative even offered to refer me to other companies that may better suit me.

    Despite them not being a perfect fit for my current shop, I will be trying very hard to give them business in the future due to how pleased I was with their sales representative.

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