Ensight Merchant Services Reviews & Complaints

Ensight Merchant Services Logo
4.8
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How did they treat you? ▼

Pros & Cons
Pros: Cons:
No setup or cancellation fees Vague about pricing details
Best price guarantee offered Lack of contract detail
24/7 customer service Does not serve high-risk businesses

Company Overview

In operation since 2007, Ensight Merchant Services is a merchant account provider that serves retail, e-commerce, and wireless merchants. There is some evidence that Ensight relies on First Data (now Fiserv) for its processing services.

Ensight Merchant Services Payment Processing

Ensight Merchant Services processes most major credit and debit cards for most business types. Their services include virtual terminals, access to a payment gateway, mobile and wireless solutions, MOTO, EMV readers and card swipers, Clover POS solutions, gift card programs, QuickBooks integration, e-check and ACH processing, and data reporting and analysis. The company relies on the Authorize.Net and First Data Payeezy online payment gateways for e-commerce merchants. Ensight Merchant Services also advertises Clover as a POS solution.

Mail Order & Telephone Order Services

Ensight Merchant Services provides customized merchant accounts specifically designed for mail order and telephone order businesses. These accounts facilitate the processing of major credit cards, aiding businesses in managing remote transactions effectively.

Wireless Services

Ensight offers wireless merchant accounts that cater to businesses needing flexible payment processing solutions on the go. By accepting major credit cards, these wireless services provide a robust platform for transactions even without a fixed location.

Restaurant Services

For restaurants, Ensight provides customized merchant accounts that allow for the processing of major credit cards. This service aims to streamline the payment process, making transactions swift and hassle-free for both the staff and the customers.

Internet Services

Ensight's internet merchant accounts are tailored for online businesses, facilitating the processing of major credit cards. This service aids in securely managing online transactions, ensuring a reliable payment processing system for ecommerce platforms.

Pay at the Pump Services

Ensight extends its merchant services to fuel stations with customized Pay at the Pump merchant accounts. This service enables fuel stations to accept major credit card payments right at the pump, simplifying transactions for both the business and the customers.

Additional Services

Ensight Merchant Services also offers a variety of additional services including gift card programs, QuickBooks integration, electronic check acceptance program, online merchant reporting tool, and cost comparison services.

Ensight Merchant Services payment processing
Ensight Merchant Services offers a variety of payment processing services

Ensight Merchant Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

Currently, there are only two negative Ensight reviews located, neither of which label the company as a scam or a ripoff. These complaints, found in the comments section of this review, mainly express difficulties in reaching customer service. However, these instances seem to be exceptions rather than the norm, as Ensight Merchant Services generally appears effective in resolving client issues internally. We encourage those with personal experiences or reviews regarding Ensight Merchant Services to share them in the comments below.

Ensight Merchant Services Lawsuits

No outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints have been identified against Ensight Merchant Services. Clients preferring non-litigious means of addressing concerns are advised to consider reporting their issues to relevant supervisory organizations.

Ensight Merchant Services Customer Support Options

Ensight provides a 24-hour customer support phone line and live agent chat on its website. However, it remains unclear if these support services are managed in-house or by a third party, such as their partner, First Data (Fiserv). Consequently, clients might sometimes interact with First Data (Fiserv) for customer service inquiries. Despite this ambiguity, the relatively low volume of public complaints over more than ten years of operation earns Ensight an “A” rating in this category, even though they are not currently classified as a top-rated merchant account provider for customer service.

Ensight Merchant Services Customer Service Numbers

  • (866) 377-2292 – Toll-Free Support
  • (201) 883-9813 – Local Office
  • (201) 883-9817 – Fax Line

Other Support Options

Ensight Merchant Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No Complaints

Ensight Merchant Services currently maintains an “A+” rating with the Better Business Bureau and has been an accredited business since 2018. The company has received 0 complaints on its BBB profile in the past 36 months.

What Merchants Say

Ensight Merchant Services has received 0 customer reviews on its profile with the Better Business Bureau in the last 3 years. A former negative review details an experience from a client who experienced difficulty closing an account:

Closed my account with Ensight Merchant Services on Oct 9th 2018. My bank account was debited every month through March 2019. I had to send numerous emails to get refunded back the money they stole. The refunds were short. Ensight promised to send a check for the shortage, but Ensight never sent the check. Guess they felt entitled to my money, or deserved a tip. Hey Ensight…It was my money, not yours. You lied, you stole, and were unresponsive. I feel bad for anyone that decides to do business with you. Still waiting on what you owe me.

Clients should understand how to close their account without paying a fee to avoid situations like this.

An “A” Rating

At the time of an earlier update, the BBB assigned Ensight an “F” rating and cited the company’s “unauthorized use of BBB name or trademarks” as the only factor lowering its score. Ensight has since removed all improper mentions of the BBB from its website, and the BBB has deleted its accusations about the company from its profile. Given the company’s low complaint total in the length of time that it has had a BBB profile as well as the resolution of improper BBB mentions, we feel that the BBB’s current grade is appropriate. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Ensight Merchant Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Ensight Merchant Services Pricing

Current information about the standard Ensight Merchant Services contract is limited. Due to its potential collaboration with First Data (Fiserv), it may offer contracts similar to those of First Data (Fiserv). These contracts are often multi-year agreements that include an early termination fee of $495, a monthly PCI compliance fee of $19.95, and tiered pricing.

For businesses processing up to $50,000 monthly, the rates are 2.69% plus $0.19 for swiped transactions and 3.69% plus $0.19 for keyed transactions. For monthly volumes above $50,000, the rates decrease to 2.29% plus $0.19 for swiped and 3.29% plus $0.19 for keyed transactions. The agreements may include long-term, non-cancellable equipment leases through First Data Global Leasing.

Virtual Terminal and Payment Gateway Pricing

Ensight Merchant Services also highlights its virtual terminal and payment gateway solutions, offering clients a choice between Authorize.Net and the First Data/Fiserv Payeezy gateway. Pricing varies depending on the selected payment gateway provider.

Variable Contract Terms

Due to the use of independent resellers and its partnership with a major processor, contract terms with Ensight Merchant Services are likely to differ significantly depending on the agent and specific business characteristics such as type, size, and operational duration. There is no evidence suggesting that Ensight Merchant Services’ pricing aligns with the most affordable merchant accounts. If you possess any details about the standard contract terms with Ensight Merchant Services, sharing them in the comment section below would be beneficial.

Ensight Merchant Services e-commerce options
Ensight Merchant Services provides e-commerce solutions, including virtual terminals and payment gateway access

Ensight Merchant Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Possible
Misleading Marketing Yes
Discloses All Important Terms No

Independent Sales Agents

Ensight appears to employ independently contracted sales agents and ISOs to market its services. This is a common industry practice that makes it difficult for a company to regulate the behavior of its sales force. In the case of this company, however, we were unable to locate any negative Ensight Merchant Services reviews that mentioned deceptive behavior by sales agents.

Misleading Rate Quote

The home page of the company’s website quotes “rates as low as 0.35%” without any further elaboration. This rate is likely the company’s “Qualified” rate for debit transactions, and the page makes no mention of the “Mid-Qualified” and “Non-Qualified” rates that merchants will pay for the vast majority of their transactions. We consider this type of rate quoting to be deceptive, as it may give clients an unrealistic expectation of the effective rate they will pay. This is a common marketing tactic in the credit card processing industry, and Ensight is therefore awarded an average grade of “B” in this category. If you suspect that Ensight Merchant Services is charging you undisclosed fees, we recommend seeking an independent statement audit to spot hidden charges.

Our Ensight Merchant Services Review Summary

Our Final Thoughts

Ensight Merchant Services rates as a better-than-average credit card processing provider according to our rating criteria. The company’s relatively positive standing is underscored by its low complaint volume, with only two complaints registered across all consumer protection websites. This indicates a generally satisfactory level of service and client satisfaction. Ensight Merchant Services demonstrates the ability to deliver reliable credit card processing solutions, which is a commendable achievement in a competitive industry.

However, there are notable areas of concern. A lack of transparency regarding the company’s contract terms, coupled with instances of deceptive rate quoting on its website, warrants caution. Potential clients should be vigilant and ensure they fully understand all aspects of the contract before committing. We strongly encourage readers to carefully scrutinize the terms of any agreement they are offered, comparing its pricing and conditions to those of top-rated providers. Prospective clients should not hesitate to aggressively negotiate contract terms to secure the most favorable arrangement possible. By taking these proactive steps, businesses can better safeguard their interests and achieve optimal outcomes when selecting a credit card processing provider.

Location & Ownership

The company is headquartered at 494 Route 17 N, Suite 2B, Paramus, New Jersey 07652. Brian Fuchs is listed as the president of Ensight Merchant Services, Inc., which is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, California.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Ensight Merchant Services Treat You?

4 User Reviews

  • Bill Groome

    Closed my account with Ensight Merchant Services on Oct 9th 2018. My bank account was debited every month through March 2019. I had to send numerous emails to get refunded back the money they stole. The refunds were short. Ensight promised to send a check for the shortage, but Ensight never sent the check. Guess they felt entitled to my money, or deserved a tip. Hey Ensight…It was my money, not yours. You lied, you stole, and were unresponsive. I feel bad for anyone that decides to do business with you. Still waiting on what you owe me.


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

  • Vincent Lizotte

    Very dissatified with their customer service. I’ve left several phone messages with out any reply. They have been charging my a monthly fee with no activity for 13 months without any inquirey as to what’s up. My sales agent is not available to help me out and I can’t get intouch with Ensight!! I just want to cancel my account!! I don’t know how they are getting an “A” rating as you can’t rate them anywhere in this review. Hummmm


    From The Editor
    This Post Might Help: How To Get Out of a Merchant Account Contract

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