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Should You Trust Genesis Merchant Solutions With Your Business Transactions?

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Genesis Merchant Solutions

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of Genesis Merchant Solutions

Pros

Comprehensive payment processing
Clover POS systems
Zero-fee processing
Cash advance options
EMV card readers

Cons

Undisclosed contract terms
Potentially high rates
Monthly PCI fees
Potential cancellation fees
Independent sales agents

Overview

In this review of Genesis Merchant Solutions, we take a closer look at the company’s credit card processing services. Their offerings include point-of-sale systems, mobile payment options, and e-commerce features designed to support a variety of businesses. We’ll highlight which business types may benefit most from these services. We’ll also review client and customer feedback to identify common trends and concerns. In addition, we’ll cover the company’s pricing, contract terms, and included features. By the end, you’ll know whether Genesis Merchant Solutions is the right fit for your payment processing needs.

About Genesis Merchant Solutions

Screen Capture of Genesis Merchant Solutions Homepage
Genesis Homepage

Genesis Merchant Solutions, in operation since 2004, is a merchant account provider headquartered in Houston, Texas. The company appears to be partnered with Chase Merchant Services (formerly Chase Paymentech) and First Data (now Fiserv) for its processing networks.

Products & Merchant Services

Payment Processing

Genesis Merchant Solutions handles payment processing for all major debit and credit cards across various business types.

Clover POS Systems

Clover POS systems provide businesses with a versatile and comprehensive platform for managing sales, inventory, and customer interactions. These systems are designed to meet the needs of various industries, from retail to hospitality, offering features such as real-time reporting, employee management, and customizable interfaces. Clover POS systems also support multiple payment methods, including credit cards, mobile payments, and gift cards, ensuring a seamless checkout experience.

EMV Card Readers and Swipers

EMV card readers and swipers are tools for businesses that prioritize secure payment processing. These devices read the chip embedded in EMV cards, which provides a higher level of security compared to traditional magnetic stripe technology.

Zero-Fee Processing

Zero-fee processing is an innovative payment model that allows businesses to pass the cost of credit card processing fees directly to the customer, effectively eliminating these expenses for the merchant.

Cash Advances

Cash advances provide businesses with quick access to funds, offering a flexible financing option for managing cash flow, covering unexpected expenses, or investing in growth opportunities. Unlike traditional loans, cash advances are typically repaid through a percentage of future credit card sales.

Data Reporting and Analytics

Data reporting and analytics are tools that enable businesses to gain valuable insights into their operations, customer behavior, and financial performance. By leveraging these tools, businesses can track key metrics, identify trends, and make informed decisions that drive growth and efficiency.

Customer Reviews & Sentiment

Clean Complaint Record

There are currently no visible Genesis Merchant Solutions complaints labeling the company as a scam or a ripoff. The unblemished Genesis Merchant Solutions review record could be a result of the company’s smaller scale, its connections with larger companies, or its attentive and responsive customer support team. We welcome you to share your Genesis Merchant Solutions review in the comments below.

Genesis Merchant Solutions Payments Lawsuits

No significant class-action lawsuits or FTC complaints have been identified against Genesis Merchant Solutions. Merchants seeking non-litigious methods to address issues with the company are encouraged to consider reporting to appropriate supervisory bodies.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A
Google Maps3.5
Average Rating3.5

PaymentPop Rating for Genesis Merchant Solutions

Negative Feedback

There are no negative reviews published about Genesis Merchant Solutions on the PaymentPop website.

Positive Feedback

Genesis Merchant Solutions took care of everything from the initial paperwork to the final setup without any hassle. They answered our questions clearly and didn’t try to upsell us on things we didn’t need. So far, everything has worked as expected.

Genesis BBB Rating

Genesis Merchant Solutions is not currently listed with the Better Business Bureau. Given our lack of information about the company’s hiring practices, its standard contract, and its complaint resolution process, we will neither diminish nor improve the company’s rating in this section for the time being.

Google Maps Rating for Genesis Merchant Solutions

Genesis Merchant Solutions has a 3.5 out of 5 star rating based on 4 user reviews on Google Maps.

Positive Feedback

Great company! I actually found the on Youtube via one of their very informative videos. Definitely opened my eyes to some great options out there for processing payments. There are so many places to choose from and most of them are horrible, but I can definitely say Genesis Merchant Solutions not took great care of me, but they also taught me how to save money. Most companies are trying to get you to spend more money. Can’t thank these guys enough!

Processing Rates & Fees

Unclear Contract Terms

The specifics of the standard Genesis Merchant Solutions contract are not widely available currently. Given the company’s partnerships with Chase Merchant Services and First Data (now Fiserv), it’s plausible that its contract terms may reflect a variety of conditions akin to those of its partners.

Pricing May Vary

The contract terms from these larger entities are typically tailored based on the merchant’s industry, operational scale, and business tenure, making it challenging to pinpoint specific details such as early termination fees, PCI Compliance fees, monthly minimum fees, and contract duration for Genesis Merchant Solutions at this juncture. The competitiveness of Genesis Merchant Solutions’ contract pricing in relation to the market’s most affordable merchant accounts remains uncertain. If you possess detailed knowledge of Genesis Merchant Solutions’ standard contract conditions, your insights would be greatly appreciated in the comments section below. Merchants in search of comprehensive service options are advised to explore our compilation of thepremier merchant account providers.

Employee Reviews & Sales Practices

No Sales Complaints

Genesis Merchant Solutions appears to rely on its website and strategic partnerships to market its services. It is unclear at this time whether the company employs independent sales agents. We are currently unable to locate any negative Genesis Merchant Solutions reviews that describe unethical behavior by the company’s sales team. This compares favorably to our list ofbest credit card processors.

No Deceptive Ads

As an additional point in its favor, the company does not appear to engage in any deceptive advertising strategies in its official materials. We will therefore assign it an “A” rating in this category for the time being. If you suspect that Genesis Merchant Solutions has added undisclosed fees to your account, we recommend seeking a third-party statement audit.

Genesis Merchant Solutions Competitors

Compare Genesis Merchant Solutions to competitors that earned top marks.

Bottom Line

Genesis Merchant Solutions is a Houston-based merchant account provider partnered with Chase Merchant Services (formerly Chase Paymentech) and First Data (now Fiserv). This strategic collaboration allows Genesis Merchant Solutions to offer comprehensive payment processing services, including Clover POS systems, EMV card readers and swipers, zero-fee processing, cash advances, data reporting, and analytics. Under the leadership of CEO Ailesh Mulji, the company operates as a registered ISO/MSP of Fifth Third Bank, Wells Fargo Bank, and Woodforest National Bank, enhancing its credibility and reliability. Genesis Merchant Solutions has built a reputation for robust customer support, with live technical assistance and an accessible email contact form, maintaining a clean record with fewer than ten online complaints and no significant lawsuits.

Genesis Merchant Solutions’ contract terms, while not widely disclosed, indicate swiped and keyed-in rates ranging from 1.00% to 4.99%. The specifics of fees and contract durations are not clear, but its partnerships suggest a variety of conditions akin to those of its larger counterparts. Notably, the company does not employ independent sales agents and avoids deceptive advertising strategies, contributing to its favorable “A” rating in customer service and marketing tactics. Genesis Merchant Solutions relies on its website and strategic alliances for marketing, ensuring transparent and ethical business practices. This commitment to integrating advanced payment technologies with customer-centric solutions positions Genesis Merchant Solutions as a reliable and innovative player in the merchant services market.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Genesis Merchant Solutions

Contact & Customer Support
CEOAilesh Mulji
Headquarters7215 Long Point Rd. Houston, TX 77055
Toll-Free General Customer Service(877) 467-0700
Office Line(281) 902-4000
Fax(281) 902-4004
Websitegmspays.com