Genesis Merchant Solutions Review

Category Breakdown
Sales & Marketing rated A
Costs & Contract rated A
Complaints & Service rated A plus
BBB Rating unrated

Overall Rating

A rating


Overview

Genesis Merchant Solutions (genesismerchant.com) is a merchant account provider headquartered in Houston, Texas. The company appears to be partnered with Chase Paymentech and First Data for their processing networks. Genesis Merchant Solutions is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California. Ailesh Mulji is listed as the CEO of Genesis Merchant Solutions, which is located at 11211 Katy Freeway, Suite 570, Houston, Texas 77079.

Genesis Products and Services Industries Served
  • Retail
  • E-commerce
  • Mobile
  • Lodging
  • Restaurant

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Sales & Marketing | A

Key Points – Sales & Marketing
Uses independent resellers? No
Promotes deceptive rate quotes? No
Discloses all important terms? No

Genesis Merchant Solutions appears to rely on its website and strategic partnerships to market its services. It is unclear at this time whether the company employs independent sales agents. We are currently unable to locate any negative Genesis Merchant Solutions reviews that describe unethical behavior by the company’s sales team, and the company does not appear to engage in any deceptive advertising strategies in its official materials. We will therefore assign it an “A” rating in this category for the time being.

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Costs & Contract | A

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: Variable
PCI compliance fee: Variable
Equipment lease: Variable

There is very little information available at this time about the standard Genesis Merchant Solutions contract. The company is partnered with Chase Paymentech and First Data, so it is likely that its contract terms could potentially include the full range of conditions offered by both entities. Both of these large companies tend to base their contract terms on a merchant’s business type, size, and time in business, so the specifics of the contract (including an early termination fee, PCI Compliance fee, monthly minimum fee, and minimum service length) are difficult to determine at this time. If you have any specific knowledge of the standard Genesis Merchant Solutions contract, please share that information in the comment section of this review.

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Complaints & Service | A+

Key Points – Complaints & Service
Total complaints: <10
Live customer support: Yes
Most common complaint: N/A

We are currently unable to locate any Genesis Merchant Solutions complaints that accuse the company of being a scam or a ripoff. This spotless complaint record may be attributable to the company’s relatively small size, its affiliation with two larger companies, or a proactive and available customer support staff. The Genesis Merchant Solutions website lists a dedicated phone line for technical support, but it is unclear whether this line is serviced by Genesis or one of its processors.

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BBB Report | N/A

Genesis Merchant Solutions is not currently listed with the Better Business Bureau. Given our lack of information about the company’s hiring practices, its standard contract, and its complaint resolution process, we will neither decrease nor improve the company’s rating in this section for the time being.

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Bottom Line


Genesis Merchant Solutions Review

Rated 4.6 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-04-23

According to all available information, Genesis Merchant Solutions rates as a reliable merchant services provider. The company relies on Chase Paymentech and First Data for its processing networks, but we cannot locate specific details about its contract at this time. The company’s rating may be subject to change once we have more information about its policies or once the BBB establishes a profile for it.

This review was originally published on 3/12/13 and was last updated on 4/23/15.

Leave your review of Genesis Merchant Solutions in the comment section below:

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry. Schedule a Consultation with Phillip

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