Genesis Merchant Solutions Reviews & Complaints
Founded in 2004
Genesis Merchant Solutions, in operation since 2004, is a merchant account provider headquartered in Houston, Texas. The company appears to be partnered with Chase Merchant Services (formerly Chase Paymentech) and First Data (now Fiserv) for its processing networks.
Genesis Merchant Solutions Payment Processing
Genesis Merchant Solutions processes all major debit and credit cards for most business types. Their services include: Clover POS systems, EMV card readers and swipers, zero-fee processing, cash advances, data reporting, and analytics.
Genesis Merchant Solutions Location & Ownership
Genesis Merchant Solutions is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio; Wells Fargo Bank, N.A., Walnut Creek, California; and Woodforest National Bank, N.A., The Woodlands, Texas. Ailesh Mulji is listed as the CEO of Genesis Merchant Solutions, which is located at 7215 Long Point Rd. Houston, TX 77055.
Genesis Merchant Solutions Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | Yes |
Most Common Complaint | N/A |
Clean Complaint Record
There are currently no visible Genesis Merchant Solutions complaints labeling the company as a scam or a ripoff. The unblemished Genesis Merchant Solutions review record could be a result of the company’s smaller scale, its connections with larger companies, or its attentive and responsive customer support team. We welcome you to share your Genesis Merchant Solutions review in the comments below.
Genesis Merchant Solutions Payments Lawsuits
No significant class-action lawsuits or FTC complaints have been identified against Genesis Merchant Solutions. Merchants seeking non-litigious methods to address issues with the company are encouraged to consider reporting to appropriate supervisory bodies.
Genesis Merchant Solutions Customer Service
Genesis Merchant Solutions offers a dedicated technical support phone line, though it is not specified whether this service is directly managed by Genesis or its processing partners.
Available Genesis Merchant Solutions customer service numbers include:
(877) 467-0700 – Toll-Free General Customer Service
(281) 902-4000 – Office Line
(281) 902-4004 – Fax Line
Additionally, Genesis Merchant Solutions provides a customer support form on its website and an email contact at [email protected].
While Genesis Merchant Solutions is rated “A” in customer service, it is not currently categorized among the elite merchant account providers for customer service.
Genesis Merchant Solutions Online Ratings
Here's How They Rate Online
No Profile
Genesis Merchant Solutions is not currently listed with the Better Business Bureau. Given our lack of information about the company’s hiring practices, its standard contract, and its complaint resolution process, we will neither diminish nor improve the company’s rating in this section for the time being.
Genesis Merchant Solutions Fees, Rates & Costs
A Closer Look at The Contract
Swiped Rate | 1.00% - 4.99% |
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Keyed-in Rate | 1.00% - 4.99% |
Early Termination Fee | Undisclosed |
PCI Compliance Fee | Undisclosed |
Equipment Lease Terms | Undisclosed |
Unclear Contract Terms
The specifics of the standard Genesis Merchant Solutions contract are not widely available currently. Given the company’s partnerships with Chase Merchant Services and First Data (now Fiserv), it’s plausible that its contract terms may reflect a variety of conditions akin to those of its partners.
Pricing May Vary
The contract terms from these larger entities are typically tailored based on the merchant’s industry, operational scale, and business tenure, making it challenging to pinpoint specific details such as early termination fees, PCI Compliance fees, monthly minimum fees, and contract duration for Genesis Merchant Solutions at this juncture. The competitiveness of Genesis Merchant Solutions’ contract pricing in relation to the market’s most affordable merchant accounts remains uncertain. If you possess detailed knowledge of Genesis Merchant Solutions’ standard contract conditions, your insights would be greatly appreciated in the comments section below. Merchants in search of comprehensive service options are advised to explore our compilation of the premier merchant account providers.
Genesis Merchant Solutions Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | No |
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Advertises Deceptive Rates | No |
Discloses All Important Terms | No |
No Sales Complaints
Genesis Merchant Solutions appears to rely on its website and strategic partnerships to market its services. It is unclear at this time whether the company employs independent sales agents. We are currently unable to locate any negative Genesis Merchant Solutions reviews that describe unethical behavior by the company’s sales team. This compares favorably to our list of best credit card processors.
No Deceptive Ads
As an additional point in its favor, the company does not appear to engage in any deceptive advertising strategies in its official materials. We will therefore assign it an “A” rating in this category for the time being. If you suspect that Genesis Merchant Solutions has added undisclosed fees to your account, we recommend seeking a third-party statement audit.
Our Genesis Merchant Solutions Review Summary
Our Final Thoughts
A Solid Credit Card Processor
According to all available information, Genesis Merchant Solutions rates as a reliable merchant services provider. The company relies on Chase Paymentech and First Data (Fiserv) for its processing networks, but we cannot locate specific details about its contract at this time. The company’s rating may be subject to change once we have more information about its policies or once the BBB establishes a profile for it. Merchants are advised to carefully examine all contract terms presented to them and to compare Genesis Merchant Solutions’ pricing to the top overall providers.
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Testimonials & Complaints
How Did Genesis Merchant Solutions Treat You?