Genesis Merchant Solutions Review: Fees, Complaints & Lawsuits

Genesis Merchant Solutions
Star FullStar FullStar FullStar FullStar Full
Genesis Merchant Solutions

Agree with our rating?
Tell us about your experience with Genesis Merchant Solutions in the comment section below.

PhonePhone(281) 902-4000 View Pricing

Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor.

Founded in 2004

Genesis Merchant Solutions, in operation since 2004, is a merchant account provider headquartered in Houston, Texas. The company appears to be partnered with Chase Merchant Services (formerly Chase Paymentech) and First Data (now Fiserv) for its processing networks.

Genesis Merchant Solutions Payment Processing

Genesis Merchant Solutions processes all major debit and credit cards for most business types. Their services include: Clover POS systems, EMV card readers and swipers, zero-fee processing, cash advances, data reporting, and analytics.

Genesis Merchant Solutions Location & Ownership

Genesis Merchant Solutions is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio; Wells Fargo Bank, N.A., Walnut Creek, California; and Woodforest National Bank, N.A., The Woodlands, Texas. Ailesh Mulji is listed as the CEO of Genesis Merchant Solutions, which is located at 7215 Long Point Rd. Houston, TX 77055.

Genesis Merchant Solutions Review Table of Contents

  • Costs & Contract: Genesis Merchant Solutions appears to offer a standard contract through First Data or Chase Merchant Services with variable terms.
  • Complaints & Service: Genesis Merchant Solutions complaints are few to none on public complaints forums.
  • BBB Rating: Genesis Merchant Solutions does not have a profile with the Better Business Bureau at this time.
  • Sales & Marketing: Genesis Merchant Solutions does not engage in misleading sales tactics and has not received complaints about its sales team.
Genesis Merchant Solutions payment processing

Genesis Merchant Solutions offers standard payment processing services

Should You Trust Genesis Merchant Solutions?

Lawsuits, Reviews & Complaints

Here's Who We Trust.

Complaint Summary

Total Online Complaints
Live Customer Support
Most Common Complaint

Clean Complaint Record

We are currently unable to locate any Genesis Merchant Solutions complaints that accuse the company of being a scam or a ripoff. This spotless Genesis Merchant Solutions review record may be attributable to the company’s relatively small size, its affiliation with two larger companies, or a proactive and available customer support staff. If you have your own Genesis Merchant Solutions review to make, please do so below.

Genesis Merchant Solutions Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Genesis Merchant Solutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Genesis Merchant Solutions Customer Service

The Genesis Merchant Solutions website lists a dedicated phone line for technical support, but it is unclear whether this line is serviced by Genesis or one of its processors.

We have located multiple Genesis Merchant Solutions customer service numbers:

(877) 467-0700 – Toll-Free General Customer Service
(281) 902-4000 – Office
(281) 902-4004 – Fax

Genesis Merchant Solutions also offers a customer support form on its website and a customer service email at

We have assigned the company an “A” in this section, but we do not consider it to be a top merchant account provider for customer service.

Is the BBB Rating for Genesis Merchant Solutions Accurate?

Better Business Bureau Profile

See Which Processors Offer No Monthly Fees And No Contracts.

No Profile

Genesis Merchant Solutions is not currently listed with the Better Business Bureau. Given our lack of information about the company’s hiring practices, its standard contract, and its complaint resolution process, we will neither diminish nor improve the company’s rating in this section for the time being.

How Expensive is Genesis Merchant Solutions Service?

Rates, Fees, and Contract Terms

Don't Fall Into An Expensive Trap. See Who The Worst Processors Are.

Cost Summary

Swiped Rate
1.00% - 4.99%
Keyed-in Rate
1.00% - 4.99%
Early Termination Fee
PCI Compliance Fee
Equipment Lease Terms

Unclear Contract Terms

There is very little information available at this time about the standard Genesis Merchant Solutions contract. The company is partnered with Chase Merchant Services and First Data (now Fiserv), so it is likely that its contract terms could potentially include the full range of conditions offered by either entity.

Pricing May Vary

Both of these large companies tend to base their contract terms on a merchant’s business type, size, and time in business, so the specifics of the contract (including an early termination fee, PCI Compliance fee, monthly minimum fee, and minimum service length) are difficult to determine at this time. It is unclear how Genesis Merchant Solutions’ contract pricing compares to the cheapest merchant accounts. If you have any specific knowledge of the standard Genesis Merchant Solutions contract, please share that information in the comment section of this review. We also encourage merchants to check out our list of the providers of the best merchant accounts.

Does Genesis Merchant Solutions Use Deceptive Marketing?

Advertising & Sales Strategy

Audit Your Current Statement To Find Its Hidden Fees

Processing statements are intentionally complicated so that they can overcharge you. Get clarity before you switch.

Key Points

Employs Independent Resellers
Advertises Deceptive Rates
Discloses All Important Terms

No Sales Complaints

Genesis Merchant Solutions appears to rely on its website and strategic partnerships to market its services. It is unclear at this time whether the company employs independent sales agents. We are currently unable to locate any negative Genesis Merchant Solutions reviews that describe unethical behavior by the company’s sales team. This compares favorably to our list of best credit card processors.

No Deceptive Ads

As an additional point in its favor, the company does not appear to engage in any deceptive advertising strategies in its official materials. We will therefore assign it an “A” rating in this category for the time being. If you suspect that Genesis Merchant Solutions has added undisclosed fees to your account, we recommend seeking a third-party statement audit.

Does Genesis Merchant Solutions Deserve Your Business?

Review Summary & Our Thoughts

A Solid Credit Card Processor

According to all available information, Genesis Merchant Solutions rates as a reliable merchant services provider. The company relies on Chase Paymentech and First Data (Fiserv) for its processing networks, but we cannot locate specific details about its contract at this time. The company’s rating may be subject to change once we have more information about its policies or once the BBB establishes a profile for it. Merchants are advised to carefully examine all contract terms presented to them and to compare Genesis Merchant Solutions’ pricing to the top overall providers.

Customer & Employee Reviews

What Others Are Saying About Genesis Merchant Solutions

Leave a reply

Your email address will not be published. Required fields are marked *


Copyright ©, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.

Phillip Parker
Credit Card Processors
< 1 min read
FTC & Advertising Disclosure
We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. These revenues in no way influence our ratings or reviews. Learn more about our monetization policies here.
Show disclosure
Share this post
Our Readers Frequently Choose
helcim logo
star star star star star
Helcim Payments
No Monthly or Annual Fees
Super Low Processing Rates
POS, Mobile, and Online Payments
Sales & Support: (888) 506-7812

Trouble Getting Approved? Try PaymentCloud
paymentcloud logo
star star star star star
Fast Approval of Most Industries
Competitive Rates
POS, Mobile, and E-Commerce
Sales & Support: (888) 506-7859

Educational Resources

Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor.

Here Are The Processors Who Don't Hide Fees

Some processors have no monthly, no annual fees, no contract, and cheap rates.

Should You Work In Merchant Services?

It's a cut throat industry. Get the truth here.

Quickbooks Merchant Services Too Expensive?

These processors offers Quickbooks integrations and have low rates.

Here's Where To Report Bad Processors

Start by leaving a comment at the end of this review