|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
Genesis Merchant Solutions (genesismerchant.com) is a merchant account provider headquartered in Houston, Texas. The company appears to be partnered with Chase Paymentech and First Data for their processing networks. Genesis Merchant Solutions is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California. Ailesh Mulji is listed as the CEO of Genesis Merchant Solutions, which is located at 11211 Katy Freeway, Suite 570, Houston, Texas 77079.
|Genesis Products and Services||Industries Served|
|Key Points – Sales & Marketing|
|Uses independent resellers?||No|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||No|
Genesis Merchant Solutions appears to rely on its website and strategic partnerships to market its services. It is unclear at this time whether the company employs independent sales agents. We are currently unable to locate any negative Genesis Merchant Solutions reviews that describe unethical behavior by the company’s sales team, and the company does not appear to engage in any deceptive advertising strategies in its official materials. We will therefore assign it an “A” rating in this category for the time being.
|Key Points – Costs & Contract Terms|
|PCI compliance fee:||Variable|
There is very little information available at this time about the standard Genesis Merchant Solutions contract. The company is partnered with Chase Paymentech and First Data, so it is likely that its contract terms could potentially include the full range of conditions offered by both entities. Both of these large companies tend to base their contract terms on a merchant’s business type, size, and time in business, so the specifics of the contract (including an early termination fee, PCI Compliance fee, monthly minimum fee, and minimum service length) are difficult to determine at this time. If you have any specific knowledge of the standard Genesis Merchant Solutions contract, please share that information in the comment section of this review.
|Key Points – Complaints & Service|
|Live customer support:||Yes|
|Most common complaint:||N/A|
We are currently unable to locate any Genesis Merchant Solutions complaints that accuse the company of being a scam or a ripoff. This spotless complaint record may be attributable to the company’s relatively small size, its affiliation with two larger companies, or a proactive and available customer support staff. The Genesis Merchant Solutions website lists a dedicated phone line for technical support, but it is unclear whether this line is serviced by Genesis or one of its processors.
Genesis Merchant Solutions is not currently listed with the Better Business Bureau. Given our lack of information about the company’s hiring practices, its standard contract, and its complaint resolution process, we will neither decrease nor improve the company’s rating in this section for the time being.
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This review was originally published on 3/12/13 and was last updated on 4/23/15.
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