Genesis Merchant Solutions Review: Fees, Complaints & Lawsuits

Genesis Merchant Solutions
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Genesis Merchant Solutions

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PhonePhone(281) 902-4000 View Pricing

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Founded in 2004

Genesis Merchant Solutions, in operation since 2004, is a merchant account provider headquartered in Houston, Texas. The company appears to be partnered with Chase Merchant Services (formerly Chase Paymentech) and First Data (now Fiserv) for its processing networks.

Genesis Merchant Solutions Payment Processing

Genesis Merchant Solutions processes all major debit and credit cards for most business types. Their services include: Clover POS systems, EMV card readers and swipers, zero-fee processing, cash advances, data reporting, and analytics.

Genesis Merchant Solutions Location & Ownership

Genesis Merchant Solutions is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio; Wells Fargo Bank, N.A., Walnut Creek, California; and Woodforest National Bank, N.A., The Woodlands, Texas. Ailesh Mulji is listed as the CEO of Genesis Merchant Solutions, which is located at 7215 Long Point Rd. Houston, TX 77055.

Genesis Merchant Solutions Review Table of Contents

  • Costs & Contract: Genesis Merchant Solutions appears to offer a standard contract through First Data or Chase Merchant Services with variable terms.
  • Complaints & Service: Genesis Merchant Solutions complaints are few to none on public complaints forums.
  • BBB Rating: Genesis Merchant Solutions does not have a profile with the Better Business Bureau at this time.
  • Sales & Marketing: Genesis Merchant Solutions does not engage in misleading sales tactics and has not received complaints about its sales team.
Genesis Merchant Solutions payment processing

Genesis Merchant Solutions offers standard payment processing services

Should You Trust Genesis Merchant Solutions?

Lawsuits, Reviews & Complaints

Here's Who We Trust.

Complaint Summary

Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A

Clean Complaint Record

We are currently unable to locate any Genesis Merchant Solutions complaints that accuse the company of being a scam or a ripoff. This spotless Genesis Merchant Solutions review record may be attributable to the company’s relatively small size, its affiliation with two larger companies, or a proactive and available customer support staff. If you have your own Genesis Merchant Solutions review to make, please do so below.

Genesis Merchant Solutions Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Genesis Merchant Solutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Genesis Merchant Solutions Customer Service

The Genesis Merchant Solutions website lists a dedicated phone line for technical support, but it is unclear whether this line is serviced by Genesis or one of its processors.

We have located multiple Genesis Merchant Solutions customer service numbers:

(877) 467-0700 – Toll-Free General Customer Service
(281) 902-4000 – Office
(281) 902-4004 – Fax

Genesis Merchant Solutions also offers a customer support form on its website and a customer service email at info@gmspays.com.

We have assigned the company an “A” in this section, but we do not consider it to be a top merchant account provider for customer service.

Is the BBB Rating for Genesis Merchant Solutions Accurate?

Better Business Bureau Profile

See Which Processors Offer No Monthly Fees And No Contracts.

No Profile

Genesis Merchant Solutions is not currently listed with the Better Business Bureau. Given our lack of information about the company’s hiring practices, its standard contract, and its complaint resolution process, we will neither diminish nor improve the company’s rating in this section for the time being.

How Expensive is Genesis Merchant Solutions Service?

Rates, Fees, and Contract Terms

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Cost Summary

Swiped Rate
1.00% - 4.99%
Keyed-in Rate
1.00% - 4.99%
Early Termination Fee
Undisclosed
PCI Compliance Fee
Undisclosed
Equipment Lease Terms
Undisclosed

Unclear Contract Terms

There is very little information available at this time about the standard Genesis Merchant Solutions contract. The company is partnered with Chase Merchant Services and First Data (now Fiserv), so it is likely that its contract terms could potentially include the full range of conditions offered by either entity.

Pricing May Vary

Both of these large companies tend to base their contract terms on a merchant’s business type, size, and time in business, so the specifics of the contract (including an early termination fee, PCI Compliance fee, monthly minimum fee, and minimum service length) are difficult to determine at this time. It is unclear how Genesis Merchant Solutions’ contract pricing compares to the cheapest merchant accounts. If you have any specific knowledge of the standard Genesis Merchant Solutions contract, please share that information in the comment section of this review. We also encourage merchants to check out our list of the providers of the best merchant accounts.

Does Genesis Merchant Solutions Use Deceptive Marketing?

Advertising & Sales Strategy

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Key Points

Employs Independent Resellers
No
Advertises Deceptive Rates
No
Discloses All Important Terms
No

No Sales Complaints

Genesis Merchant Solutions appears to rely on its website and strategic partnerships to market its services. It is unclear at this time whether the company employs independent sales agents. We are currently unable to locate any negative Genesis Merchant Solutions reviews that describe unethical behavior by the company’s sales team. This compares favorably to our list of best credit card processors.

No Deceptive Ads

As an additional point in its favor, the company does not appear to engage in any deceptive advertising strategies in its official materials. We will therefore assign it an “A” rating in this category for the time being. If you suspect that Genesis Merchant Solutions has added undisclosed fees to your account, we recommend seeking a third-party statement audit.

Does Genesis Merchant Solutions Deserve Your Business?

Review Summary & Our Thoughts

A Solid Credit Card Processor

According to all available information, Genesis Merchant Solutions rates as a reliable merchant services provider. The company relies on Chase Paymentech and First Data (Fiserv) for its processing networks, but we cannot locate specific details about its contract at this time. The company’s rating may be subject to change once we have more information about its policies or once the BBB establishes a profile for it. Merchants are advised to carefully examine all contract terms presented to them and to compare Genesis Merchant Solutions’ pricing to the top overall providers.

Customer & Employee Reviews

What Others Are Saying About Genesis Merchant Solutions

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Phillip Parker
Credit Card Processors
< 1 min read
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