In this review of goEmerchant, we will provide a detailed overview of the company's payment processing solutions, including credit card processing, e-commerce solutions, and point-of-sale systems. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what goEmerchant offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether goEmerchant meets your business's payment processing needs.
About GoEmerchant
GoEmerchant is a small merchant account provider based in Cherry Hill, New Jersey and founded in 1995. The company got its start by developing e-commerce payment processing solutions and then expanded into various other electronic payment solutions. After many years in business, GoEmerchant reports that it manages about 20,000 merchant accounts. As of 2022, GoEmerchant branding has added the “by deluxe” tag. Deluxe is a business management and marketing company that has expanded into the payment processing space and appears to be either purchasing or partnering with various brands, one of which is First American Payment Systems.
GoEmerchant Homepage
A First American Payment Systems Reseller
There is some evidence indicating that GoEmerchant is a subsidiary of First American Payment Systems, a company with a very high number of complaints filed against it. Although GoEmerchant does not appear to be showing anywhere close to the number of negative reviews received by its parent company, merchants should be aware of this relationship.
GoEmerchant handles debit and credit card processing for a variety of business types. Their services include EMV card readers and swipers, point-of-sale (POS) solutions, mobile payments, access to payment gateways, QuickBooks integration, recurring billing, and data reporting and analytics.
E-Commerce Solutions
GoEmerchant provides e-commerce payment processing designed to facilitate online transactions. Their platform supports various shopping carts and aims to ensure secure payment processing for online businesses.
Mobile Payment Processing
GoEmerchant offers mobile payment services, enabling merchants to accept credit card payments using mobile devices. This is particularly useful for businesses like pop-up shops, food trucks, and events.
Point of Sale (POS) Systems
GoEmerchant provides POS systems for physical retail stores. These systems combine hardware and software to manage in-person transactions and include features for sales, inventory management, and customer relationship management.
Payment Gateway Integration
GoEmerchant offers a payment gateway that integrates with different platforms, ensuring secure processing of online transactions and protecting sensitive information.
Recurring Billing and Subscription Management
For businesses with subscription models or recurring billing needs, GoEmerchant provides tools to manage and automate these processes, aiming to improve cash flow and reduce administrative work.
Fraud Prevention and Security Measures
GoEmerchant prioritizes security with various fraud prevention measures and advanced encryption technologies to ensure transactions are secure and comply with industry standards.
GoEmerchant Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
No
Minimal Complaints Found
We’ve come across a few GoEmerchant reviews online, but none of these complaints explicitly label the company as a scam. Some common grievances include hidden fees, challenges with canceling services, and fund withholding. Considering GoEmerchant’s size and years in operation, the number of complaints is relatively low. However, it’s worth noting that there might be instances where reviews meant for GoEmerchant are mistakenly attributed to FAPS. Despite this possibility, there’s no evidence to confirm such occurrences. Share your own experience with GoEmerchant in the comments below.
GoEmerchant provides basic customer support options on its website, including a phone number and email address. While these options meet the minimum standards expected of top-rated payment processors in terms of customer service, they effectively handle in-house complaint resolutions for GoEmerchant.
GoEmerchant is not accredited with the Better Business Bureau. As of this review, the BBB is reporting an “A+” rating with 0 complaints filed in the last 36 months.
An “A” Performance
Given the clean complaint record, we agree with the BBB’s rating at this time.
GoEmerchant utilizes First American Payment Systems (FAPS) as its processor, known for its standard three-year service agreement. This agreement typically includes an early cancellation penalty of $495. However, GoEmerchant may offer flexibility in waiving these requirements for certain clients. While a complaint regarding a full $495 early termination fee exists, some businesses working with GoEmerchant may secure month-to-month agreements without any cancellation fees. It’s advisable to thoroughly review your merchant account agreement with GoEmerchant to ensure favorable terms for your business.
Virtual Terminal and Payment Gateway Pricing
Apart from its traditional storefront payment processing services, GoEmerchant promotes its virtual terminal and payment gateway services, highlighting their adaptability through a team of experienced developers. These services boast extensive features such as Apple Pay integration, recurring billing, and ACH eCheck acceptance, among others. However, specific pricing details for these services are not publicly disclosed. Typically, additional rates and fees, including gateway fees, technical support fees, batch fees, and extra transaction rates, apply to e-commerce services like those offered by GoEmerchant.
Other GoEmerchant Fees
GoEmerchant’s fees and pricing structure vary based on the specific services required by the client. It remains uncertain whether GoEmerchant imposes a PCI Compliance fee. Notably, a standard merchant agreement via FAPS typically includes an annual PCI compliance fee of $120, alongside non-cancellable equipment leases facilitated by its leasing affiliate, Merimac Capital. Limited available information on GoEmerchant’s pricing suggests it may not be as competitively priced as some of the more economical merchant account providers in the market. We invite readers to contribute any insights or information they have regarding GoEmerchant’s rates and fees in the comments section below.
We also encourage readers to explore our comprehensive list of the best merchant accounts available to make informed decisions regarding their payment processing needs.
GoEmerchant reviews online currently include a handful regarding its sales tactics, specifically concerning nondisclosure of monthly fees. The company also hires independent resellers, which would normally be a strike against it, but GoEmerchant’s compensation program does not appear to encourage price gouging like many others do in this industry.
Overall, the company’s marketing strategy appears to be neither exceptionally transparent nor exceptionally deceptive. GoEmerchant advertises a rate quote “as low as 0.89%” per transaction on the Mobile Payments page of its website. This quote is misleading because it does not include the Mid-Qualified and Non-Qualified surcharges that a high percentage of transactions receive, or the fact that only a minuscule percentage of a merchant’s transactions would receive the 0.89% rate.
If you are concerned that GoEmerchant is overcharging you, you can spot hidden fees in your statement with a third-party statement audit.
Our GoEmerchant Review Summary
Our Final Thoughts
Despite being a smaller provider, GoEmerchant appears to be a reliable credit card processing company with a strong track record of minimal public complaints. Using FAPS as its processor, GoEmerchant provides a solid service, though it’s prudent for business owners to thoroughly read and understand the merchant account agreement before signing. Such diligence is essential to avoid any unforeseen terms that could affect a business’s finances.
Additionally, it’s worth noting that “GoEmerchant.com” could be confused with “Gotmerchant.com,” a separate entity, in search results. To secure the most favorable terms, readers are advised to compare GoEmerchant’s pricing with those offered by top-rated credit card processors, ensuring they receive the best possible deal for their specific business needs.
Location & Ownership
Gary Dvorkin is the CEO of GoEmerchant, which is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio. The company is headquartered at 100 Throckmorton St, Suite 1800, Fort Worth, TX 76102.
If you found this article helpful, please share it!
In the late 2000s, as a broke college student struggling to make ends meet, I was contacted by a merchant services company after uploading my resume to a job listings website. This company promised substantial commissions and ongoing residual income for simply persuading businesses to accept credit card payments. It seemed straightforward enough—after all, what business doesn’t need to process credit card payments? Following a phone interview with a persuasive “sales director,” I found myself embarking on what I believed would be an easy job that would significantly boost my bank account with reliable monthly income and large sales commissions. However, the lessons I learned would profoundly change my life in ways I could never have imagined.
After completing my sales training, I hit the ground running, eager to make sales. This broke college student was determined to improve his financial situation! My first attempt at a cold call, with no prior appointment, ended with a burly man in his 50s yelling at me to leave, claiming he had been “totally robbed” by someone like me before. As I hastily exited, puzzled and intimidated by his reaction, I couldn’t help but wonder what he meant. Throughout the day, I encountered similar hostility from other business owners, all expressing disdain for the industry I had been so excited to join that morning. Confused and curious, I decided to shift my approach from selling to listening.
I quickly uncovered that the merchant services sector was riddled with unethical practices, including hidden fees, deceptive marketing, fine-print traps, and much more. It dawned on me that I had nearly been tricked by a dubious company into selling overpriced services under contracts with long-term commitments, all without being fully aware of what I was promoting. Outraged, I resigned from that company but learned that there were indeed ethical credit card processing companies that treated their clients fairly. Over the next four years, I worked for one such company, assisting hundreds of businesses in securing cost-effective processing solutions. Yet, I also met many more who had been misled and trapped in onerous service agreements. Determined to help people steer clear of these unscrupulous providers, I launched this website in my spare time, dedicating myself to researching and sharing my findings on every merchant account provider I could investigate.
Gradually, more and more business owners began to discover my articles. As word spread, search engines started to rank my content highly, amplifying its reach. My efforts were making a difference! Eventually, the website garnered enough traffic to enable me to leave my job and focus on it full-time, a journey that has now spanned over a decade. This path has not been without its challenges; unscrupulous company owners have tried to intimidate and sue me into silence on several occasions. Yet, I have stood firm against each threat. Here I am, continuing to publish reviews and articles, hoping to safeguard others from the pitfalls of the credit card processing industry.
If you believe in my mission and wish to contribute, please share my articles on your websites and social media. Thank you for visiting!
Testimonials & Complaints
How Did GoEmerchant Treat You?
2 User Reviews
Boun
POS system freezes up daily. Tech support can not solve problem.
david
We didn’t have to sign a contract, I was told it was month to month and cancelable at any time. Our sales person said I was signing only for the equipment and the signing was done on a smart phone. Fees are much higher than quoted; the actual process accounting/batching process is performed at the GoE website after negiotiating several pages online and the site will time-out if not used regularly so the entire log-in (and several pages) is required several times a day; receipts are printed on your own printer so be prepared for additional printer ink and paper costs. It’s cumbersome. After a day we knew it wouldn’t work well in our office setting but they refused to cancel without a $495 cancellation fee. WATCH OUT.
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Boun
POS system freezes up daily. Tech support can not solve problem.
david
We didn’t have to sign a contract, I was told it was month to month and cancelable at any time. Our sales person said I was signing only for the equipment and the signing was done on a smart phone. Fees are much higher than quoted; the actual process accounting/batching process is performed at the GoE website after negiotiating several pages online and the site will time-out if not used regularly so the entire log-in (and several pages) is required several times a day; receipts are printed on your own printer so be prepared for additional printer ink and paper costs. It’s cumbersome. After a day we knew it wouldn’t work well in our office setting but they refused to cancel without a $495 cancellation fee. WATCH OUT.