Is GoEmerchant Legit? What Businesses Should Know

GoEmerchant is a small merchant account provider based in Cherry Hill, New Jersey and founded in 1995. The company got its start by developing e-commerce payment processing solutions and then expanded into various other electronic payment solutions. After many years in business, GoEmerchant reports that it manages about 20,000 merchant accounts. As of 2022, GoEmerchant branding has added the “by deluxe” tag. Deluxe is a business management and marketing company that has expanded into the payment processing space and appears to be either purchasing or partnering with various brands, one of which is First American Payment Systems.

A First American Payment Systems Reseller

There is some evidence indicating that GoEmerchant is a subsidiary of First American Payment Systems, a company with a very high number of complaints filed against it. Although GoEmerchant does not appear to be showing anywhere close to the number of negative reviews received by its parent company, merchants should be aware of this relationship.

Payment Processing

GoEmerchant handles debit and credit card processing for a variety of business types. Their services include EMV card readers and swipers, point-of-sale (POS) solutions, mobile payments, access to payment gateways, QuickBooks integration, recurring billing, and data reporting and analytics.

E-Commerce Solutions

GoEmerchant provides e-commerce payment processing designed to facilitate online transactions. Their platform supports various shopping carts and aims to ensure secure payment processing for online businesses.

Mobile Payment Processing

GoEmerchant offers mobile payment services, enabling merchants to accept credit card payments using mobile devices.

Point of Sale (POS) Systems

GoEmerchant provides POS systems for physical retail stores. These systems combine hardware and software to manage in-person transactions and include features for sales, inventory management, and customer relationship management.

Payment Gateway Integration

GoEmerchant offers a payment gateway that integrates with different platforms, ensuring secure processing of online transactions and protecting sensitive information.

Recurring Billing and Subscription Management

For businesses with subscription models or recurring billing needs, GoEmerchant provides tools to manage and automate these processes, aiming to improve cash flow and reduce administrative work.

Fraud Prevention and Security Measures

GoEmerchant prioritizes security with various fraud prevention measures and advanced encryption technologies to ensure transactions are secure and comply with industry standards.

Minimal Complaints Found

We’ve come across a few GoEmerchant reviews online, but none of these complaints explicitly label the company as a scam. Some common grievances include hidden fees, challenges with canceling services, and fund withholding. Considering GoEmerchant’s size and years in operation, the number of complaints is relatively low. However, it’s worth noting that there might be instances where reviews meant for GoEmerchant are mistakenly attributed to FAPS. Despite this possibility, there’s no evidence to confirm such occurrences. Share your own experience with GoEmerchant in the comments below.

Legal History and Penalties

As of now, there are no ongoing class-action lawsuits or FTC complaints against GoEmerchant. Clients dissatisfied with the company’s services can explore reporting their concerns to relevant regulatory bodies for resolution.

Customer Support by GoEmerchant

GoEmerchant provides basic customer support options on its website, including a phone number and email address. While these options meet the minimum standards expected of top-rated payment processors in terms of customer service, they effectively handle in-house complaint resolutions for GoEmerchant.