Helios Payments Reviews & Complaints

Helios Payments logo
5
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How did they treat you? ▼

Overcharges Reported

Getting the lowest costs with Helios Payments?
Probably not.
>>> See what we are finding <<<

Overview

In this review of Helios Payments, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will have a clear understanding of whether Helios Payments meets your payment processing needs.

About Helios Payments

Founded in 2015, Helios Payments is a merchant account provider that serves standard and high-risk businesses across the globe.

Helios Payments Payment Processing

Helios Payments resells Clover point-of-sale equipment and claims that it is able to process payments for businesses located in the United States, Canada, the European Union, Australia, and New Zealand. The company especially highlights its ability to offer CBD merchant accounts in the U.S., Canada, and the EU. Other high-risk sectors serve by Helios Payments include nutraceuticals, trial and recurring payments, multi-level marketing (MLM), diet programs, high volume, tech support, software, electronic cigarettes, and more. They also offer e-commerce solutions including shopping carts and the MX Merchant app and virtual terminal.

Helios Payments payment processing
Helios Payments processes payments with a focus on high-risk businesses
Overcharges Reported

Getting the lowest costs with Helios Payments?
Probably not.
>>> See what we are finding <<<

Helios Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Public Complaints

Currently, no negative Helios Payments reviews have been found, suggesting the company is neither a ripoff nor a scam. Considering Helios Payments’ relatively short time in operation, its clean complaint record is encouraging. This absence of negative merchant feedback can be seen as an indication of ethical business practices.

Helios Payments Lawsuits

No significant class-action lawsuits or FTC complaints have been found against Helios Payments. Merchants looking for non-litigious methods to address issues with the company may consider reporting to relevant supervisory bodies.

Helios Payments Customer Service Options

Helios Payments provides a range of customer support options, including a phone line, live chat, and a support form on its website.

Helios Payments customer service contact:

(888) 927-4026 – Toll-Free General Customer Service

While there is no dedicated email support address, the availability of live chat and a website support form adds to the customer support accessibility.

These offerings just meet our criteria for top-rated payment processors for great customer service and seem to be effective for their merchant base. For SEO optimization, terms like ‘Helios Payments complaints’ and ‘Helios Payments customer reviews’ are beneficial for helping potential clients find relevant information about the company’s service quality.

Overcharges Reported

Getting the lowest costs with Helios Payments?
Probably not.
>>> See what we are finding <<<

Helios Payments Online Ratings

Here's How They Rate Online

No Profile Available

The Better Business Bureau does not maintain a profile for Helios Payments at this time. We therefore will not factor a BBB rating into this review.

Helios Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 1.00% - 4.99+%
Keyed-In Rate 1.00% - 4.99+%
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Variable Contract Terms

Helios Payments does not disclose its pricing to the public, and there are no merchant comments that mention specific rates or Helios Payments fees. As an all-purpose payment processor with multiple international banking partners, it’s likely that the company’s contract terms and pricing will vary dramatically depending on each merchant’s business type, location, and processing history. Currency conversions and a merchant’s designated settlement currency could also impact payouts from Helios Payments. Helios advertises free terminals for merchants who do not already have payment processing equipment, but it is possible that this “free equipment” offer comes with some strings attached. Merchants are advised to purchase their own equipment whenever possible to avoid getting locked into long-term, non-cancellable equipment leases. We would encourage merchants to check out our list of the providers of the best merchant accounts.

Higher Risk Means Higher Fees

High-risk merchants who sign up with Helios Payments should expect to pay higher-than-average fees, and they may also be subject to cash reserves on their accounts. This is standard practice within the industry due to the elevated risk of chargebacks that many high-risk merchants pose. High-risk merchants can reduce their risk of fund-holds and chargebacks by being open and transparent with Helios Payments about their business type and product lineup from the start.

No Red Flags

We cannot find any Helios Payments complaints related to the company’s pricing, and there’s no reason to believe that the company’s merchants are dissatisfied with their pricing at this time. It is possible that Helios Payments offers a wide range of potential contract types, so merchants should understand how to spot undesirable terms in their contract.

Overcharges Reported

Getting the lowest costs with Helios Payments?
Probably not.
>>> See what we are finding <<<

Helios Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Team

Helios appears to rely on an in-house sales team, referral partners, and independent sales agents to market its services. Despite the fact that the company employs independently contracted sales agents, we have not found any Helios Payments reviews that mention deceptive conduct or misrepresented fees. We will therefore assume for the time being that the company’s sales approach is transparent and ethical. This compares favorably to our list of best credit card processors.

No Rate Quotes

Helios Payments does not list any promotional rates or price guarantees on its website. Given the fact that we have not found any allegations of misleading Helios Payments rate quotes, it appears that the company is generally straightforward about its pricing and fees. If you suspect that a Helios sales agent has misled you about your rates, you can double-check your monthly bill with a third-party statement audit.

Overcharges Reported

Getting the lowest costs with Helios Payments?
Probably not.
>>> See what we are finding <<<

Our Helios Payments Review Summary

Our Final Thoughts

Helios Payments emerges as a trustworthy merchant services provider under our rating criteria. Its impeccable complaint record and ability to cater to high-risk and international merchants reinforce its strong standing in the industry. However, it’s important to note that detailed information about the company’s pricing and fees remains elusive. This lack of transparency makes it crucial for merchants to exercise caution and seek clarity when considering Helios Payments as a solution.

Merchants are strongly encouraged to compare Helios’s pricing against other top-rated high-risk payment processors to ensure they are receiving the most competitive rates. Each merchant should weigh their unique needs carefully to find the best fit for their business while remaining vigilant about any hidden fees or unexpected costs. Thorough research and comparison can help merchants make more informed choices in this competitive landscape.

Location & Ownership

Helios Payments is headquartered at 4539 Metropolitan Ct Suite 256, Frederick, Maryland 21704, and does not disclose the names of its 25 partner banks. Josh Ewin is the president and COO of Helios Payments.

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Overcharges Reported

Getting the lowest costs with Helios Payments?
Probably not.
>>> See what we are finding <<<

Testimonials & Complaints

How Did Helios Payments Treat You?

Overcharges Reported

Getting the lowest costs with Helios Payments?
Probably not.
>>> See what we are finding <<<

Tell Us How They Treated You

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Copyright

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Overcharges Reported

Getting the lowest costs with Helios Payments?
Probably not.
>>> See what we are finding <<<