Helios Payments Overview

Helios Payments May Have Overcharged You

If you accepted credit cards through Helios Payments or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

Processing Payments for U.S. and EU Merchants

Founded in 2015, Helios Payments is a merchant account provider that serves standard and high risk businesses across the globe. Helios Payments resells Clover point of sale equipment and claims that it is able to process payments for businesses located in the United States, Canada, the European Union, Australia, and New Zealand. The company especially highlights its ability to offer CBD merchant accounts in the U.S., Canada, and the EU. Other high risk sectors serve by Helios Payments include nutraceuticals, trial and recurring payments, multi-level marketing (MLM), diet programs, high volume, tech support, software, electronic cigarettes, and more.

Helios Payments Location and Ownership

Helios Payments is headquartered at 4539 Metropolitan Ct Suite 256, Frederick, Maryland 21704, and does not disclose the names of its 25 partner banks. Josh Ewin is the president and COO of Helios Payments.

Helios Payments Review Table of Contents

  • Costs & Contract: Helios Payments offers variable contract terms according to each business’s type, location, and history.
  • Complaints & Service: Helios Payments has received fewer than 10 public complaints.
  • BBB Rating: Helios Payments does not currently have a profile with the Better Business Bureau.
  • Sales & Marketing: Helios Payments appears to hire independent sales agents but has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Helios Payments
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Products & Services Offered

  • Credit and debit card processing
  • Online payment gateway
  • Virtual terminal
  • ACH processing
  • Inventory management
  • Sales reporting

Types of Businesses Served

  • Retail
  • E-commerce
  • International
  • High risk
  • CBD

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Helios Payments Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99+%
Keyed-In Rate 1.00% - 4.99+%
Virtual Terminal Rate 1.00% - 4.99+%
Payment Gateway Fee Undisclosed
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Variable Contract Terms

Helios Payments does not disclose its pricing to the public, and there are no merchant comments that mention specific rates or fees charged by the company. As an all-purpose payment processor with multiple international banking partners, it’s likely that the company’s contract terms and pricing will vary dramatically depending on each merchant’s business type, location, and processing history. Currency conversions and a merchant’s designated settlement currency could also impact payouts from Helios Payments. Helios advertises free terminals for merchants who do not already have payment processing equipment, but it is possible that this “free equipment” offer comes with some strings attached. Merchants are advised to purchase their own equipment whenever possible to avoid getting locked into long-term, non-cancellable equipment leases.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Helios Payments also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. The company’s e-commerce options are offered through many different gateway providers including Authorize.Net, Shopify, Magento, and others. However, pricing will depend on which gateway provider a merchant utilizes.. Additional fees, including gateway fees, technical support fees, and batch fees may apply to these e-commerce services.

Higher Risk Means Higher Fees

High risk merchants who sign up with Helios Payments should expect to pay higher-than-average fees, and they may also be subject to cash reserves on their accounts. This is standard practice within the industry due to the elevated risk of chargebacks that many high risk merchants pose. High risk merchants can reduce their risk of fund holds and chargebacks by being open and transparent with Helios Payments about their business type and product lineup from the start.

No Red Flags

We cannot find any Helios Payments complaints related to the company’s pricing, and there’s no reason to believe that the company’s merchants are dissatisfied with their pricing at this time. It is possible that Helios Payments offers a wide range of potential contract types, so merchants should understand how to spot undesirable terms in their contract.

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Response from Helios Payments

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Helios Payments Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Public Complaints

We are unable to locate any negative Helios Payments reviews, which is a good sign that the company isn’t a ripoff or a scam. Helios Payments has been operational for only a few years, but it is a positive sign to see that it has such a clean complaint record. We will interpret this lack of merchant reports as evidence that the company is operating ethically.

Helios Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Helios Payments. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Helios Payments Support Options

Helios Payments offers a customer support phone number on its website. This just barely meets the minimum level of service that we expect from top-rated payment processors for great customer service, but it appears to serve the company’s merchants well.

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Response from Helios Payments

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Helios Payments BBB Rating Summary

No Profile Available

The Better Business Bureau does not maintain a profile for Helios Payments at this time. We therefore will not factor a BBB rating into this review.

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Response from Helios Payments

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Team

Helios appears to rely on an in-house sales team, referral partners, and independent sales agents to market its services. Despite the fact that the company employs independently contracted sales agents, we have not found any Helios Payments sales complaints that mention deceptive conduct or misrepresented fees. We will therefore assume for the time being that the company’s sales approach is transparent and ethical.

No Rate Quotes

Helios Payments does not list any promotional rates or price guarantees on its website. Given the fact that we have not found any allegations of misleading rate quotes, it appears that the company is generally straightforward about its pricing and fees. If you suspect that a Helios sales agent has misled you about your rates, you can double-check your monthly bill with a third-party statement audit.

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Response from Helios Payments

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Helios Payments Logo

Our Opinion of Helios Payments

A Solid Option for Standard and High Risk Merchants

Helios Payments rates as a reliable merchant services provider according to our rating criteria. The company enjoys a clean complaint record and is able to serve high risk and international merchants. However, merchants should be aware that we have not found detailed information about the company’s pricing and fees. We will continue to monitor the company and update this review as needed. For now, merchants should be sure to compare Helios’s pricing to that offered by other top-rated high risk payment processors.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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