Helios Payments Review: Fees, Complaints, Comparisons & Lawsuits

Name: Helios Payments
Item: Helios Payments
Rating: 5
Author: Phillip Parker

By Phillip Parker

Last Updated: December 2, 2022

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Helios Payments Rating

5/5

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(888) 927-4026 View Pricing

Processing Payments for U.S. and EU Merchants

Founded in 2015, Helios Payments is a merchant account provider that serves standard and high-risk businesses across the globe.

Helios Payments Payment Processing

Helios Payments resells Clover point-of-sale equipment and claims that it is able to process payments for businesses located in the United States, Canada, the European Union, Australia, and New Zealand. The company especially highlights its ability to offer CBD merchant accounts in the U.S., Canada, and the EU. Other high-risk sectors serve by Helios Payments include nutraceuticals, trial and recurring payments, multi-level marketing (MLM), diet programs, high volume, tech support, software, electronic cigarettes, and more. They also offer e-commerce solutions including shopping carts and the MX Merchant app and virtual terminal.

Helios Payments Location & Ownership

Helios Payments is headquartered at 4539 Metropolitan Ct Suite 256, Frederick, Maryland 21704, and does not disclose the names of its 25 partner banks. Josh Ewin is the president and COO of Helios Payments.

Helios Payments Review Table of Contents

Costs & Contract: Helios Payments offers variable contract terms according to each business’s type, location, and history.
Complaints & Service: Helios Payments complaints number fewer than 10 on public complaints forums.
BBB Rating: Helios Payments does not currently have a profile with the Better Business Bureau.
Sales & Marketing: Helios Payments appears to hire independent sales agents but has not received any complaints about its sales practices.
Helios Payments processes payments with a focus on high-risk businesses

Helios Payments Customer Reviews

Here's What Their Clients Say

Key Points
Total Online Complaints	<10
Live Customer Support	Yes
Most Common Complaint	N/A

No Public Complaints

We are unable to locate any negative Helios Payments reviews, which is a good sign that the company isn’t a ripoff or a scam. Helios Payments has been operational for only a few years, but it is a positive sign to see that it has such a clean complaint record. We will interpret this lack of merchant reports as evidence that the company is operating ethically.

Helios Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Helios Payments. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Helios Payments Customer Service Options

Helios Payments offers a customer support phone number, a support form, and live chat on its website

We have located a single Helios Payments customer service number:

(888) 927-4026 – Toll-Free General Customer Service

Helios Payments does not offer a dedicated email support address, however it does offer live chat support and a support form through its website.

This just barely meets the minimum level of service that we expect from top-rated payment processors for great customer service, but it appears to serve the company’s merchants well.

Helios Payments Online Ratings

Here's How They Rate Online

No Profile Available

The Better Business Bureau does not maintain a profile for Helios Payments at this time. We therefore will not factor a BBB rating into this review.

Helios Payments Fees, Rates & Costs

A Closer Look at The Contract

Key Points
Swiped Rate	1.00% - 4.99+%
Keyed-In Rate	1.00% - 4.99+%
Early Termination Fee	Variable
PCI Compliance Fee	Variable
Equipment Lease Terms	Variable

Variable Contract Terms

Helios Payments does not disclose its pricing to the public, and there are no merchant comments that mention specific rates or Helios Payments fees. As an all-purpose payment processor with multiple international banking partners, it’s likely that the company’s contract terms and pricing will vary dramatically depending on each merchant’s business type, location, and processing history. Currency conversions and a merchant’s designated settlement currency could also impact payouts from Helios Payments. Helios advertises free terminals for merchants who do not already have payment processing equipment, but it is possible that this “free equipment” offer comes with some strings attached. Merchants are advised to purchase their own equipment whenever possible to avoid getting locked into long-term, non-cancellable equipment leases. We would encourage merchants to check out our list of the providers of the best merchant accounts.

Higher Risk Means Higher Fees

High-risk merchants who sign up with Helios Payments should expect to pay higher-than-average fees, and they may also be subject to cash reserves on their accounts. This is standard practice within the industry due to the elevated risk of chargebacks that many high-risk merchants pose. High-risk merchants can reduce their risk of fund-holds and chargebacks by being open and transparent with Helios Payments about their business type and product lineup from the start.

No Red Flags

We cannot find any Helios Payments complaints related to the company’s pricing, and there’s no reason to believe that the company’s merchants are dissatisfied with their pricing at this time. It is possible that Helios Payments offers a wide range of potential contract types, so merchants should understand how to spot undesirable terms in their contract.

Helios Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Key Points
Employs Independent Resellers	Yes
Advertises Deceptive Rates	No
Discloses All Important Terms	No

Inside/Outside Team

Helios appears to rely on an in-house sales team, referral partners, and independent sales agents to market its services. Despite the fact that the company employs independently contracted sales agents, we have not found any Helios Payments reviews that mention deceptive conduct or misrepresented fees. We will therefore assume for the time being that the company’s sales approach is transparent and ethical. This compares favorably to our list of best credit card processors.

No Rate Quotes

Helios Payments does not list any promotional rates or price guarantees on its website. Given the fact that we have not found any allegations of misleading Helios Payments rate quotes, it appears that the company is generally straightforward about its pricing and fees. If you suspect that a Helios sales agent has misled you about your rates, you can double-check your monthly bill with a third-party statement audit.

Our Helios Payments Review Summary

Our Final Thoughts

A Solid Option for Standard and High Risk Merchants

Helios Payments rates as a reliable merchant services provider according to our rating criteria. The company enjoys a clean complaint record and is able to serve high-risk and international merchants. However, merchants should be aware that we have not found detailed information about the company’s pricing and fees. We will continue to monitor the company and update this review as needed. For now, merchants should be sure to compare Helios’s pricing to that offered by other top-rated high-risk payment processors.

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About The Author

Phillip Parker

Phillip Parker is an independent card payment expert specializing U.S. and Canadian point-of-sale, e-commerce, and mobile payment acceptance. He has nearly two decades of experience in credit card processing as a journalist and consultant. Phillip is the creator of this website and has written over 1,500 articles covering numerous payment acceptance topics. He has also published critical reviews about most merchant services providers currently in operation.

Expert Guidance

Phillip has consulted businesses of all sizes from mom-and-pop shops processing $10K per month to enterprise level organizations processing in excess of $300MM annually. His specialties include:

– Merchant Account Statement Auditing
– Rate & Fee Negotiation
– Processor & POS Selection
– Software Integrations
– Risk Assessment
– Fraud Prevention
– General Processing Advice

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Phillip’s Top Picks

Phillip has researched and reviewed over 1,000 merchant services providers over the last 15 years. He also owns multiple businesses that accept credit card payments. If you are looking for an ethical credit card processor that doesn’t hide fees or lock you into expensive contracts, see Phillip’s merchant account picks here.

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In addition his contributions on CPO, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. If you would like to interview Phillip for your story or podcast, please reach out here.

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