PaymentPop Rating for Heritage Payment Solutions
Negative Feedback
There are no negative reviews published about Heritage Payment Solutions on the PaymentPop website.
Positive Feedback
We signed on with Heritage Payment Solutions after getting tired of vague fees and unclear support from our last provider. From day one, the communication here has been direct and practical. No confusion, no missed payouts. The setup that works as described.
Heritage Payment Solutions BBB Rating
Heritage Payment Solutions had held accreditation with the Better Business Bureau since August 2010 at the time of a previous review but no longer holds this distinction. The company has received an “A+” rating with 0 complaints in the last 36 months.
What Merchants Say
Heritage has also received 0 informal reviews to its BBB profile. A previous review is a copy of a comment in the section below this review:
In February of 2017 I decided to use Heritage Payment Solutions. Went through an Account Manager named ******* ******. Great guy and previously did work with him with a manufacturing company I ran. He offered me a great rate and with me opening a new business said I could cancel at anytime. I ended picking up multiple jobs and did my business on the side so I asked him March 20th to talk about closing the account. Then we spoke over the phone about how he would appreciate me keeping the account open for a little while longer since he stuck his neck out for me to get me a good deal on my processing fee. Even though I didn’t need them, I was nice and kept them charging my account for services I did not need since I care for the people helping my business. Then on April 12th he asked me to get a list of local business owners to get to him so I could make a little extra money by getting some recommendations for possible leads. Doing this would create a good pathway to possibly be hired through the company. Then on June 7th he said that him and his senior partner would like to meet with me the following week for the open position. That was the last I heard from him. He ignored my calls, texts, and emails from that date forward. I submitted the cancellation form on November 26th by email and by mail as what **** and I talked about in June would be all I had to do. Then in late February I got a collection notice for over $600. Then I did some research and reached out to ***** **** on February 22nd to help me with the matter. He sent me another form to fill out to finalize the cancellation and then he back dated it as well. ***** did a great job but avoided my questions about my account manager and to this day I still do not know if he is still with the company. Then I spoke with a ******** through ***** ******** ******* about my debt with the company for the $776 and I told her to contact ***** about the situation I was in. Then I called her on March 28th and she informed me that I just had to pay the remaining balance of the final months fees which was $51 and some change. I asked her to email it to me with the address so I could get it handled and she said she does not send emails. So after work the following day I drove from South Carolina to Ohio to take care of the issue and find the address to mail a check to. My wife mailed out the check the week after on the week of the 9th. Today I received a call from a ****** *** with their legal intervention team requesting full payment of $495 for my termination fee. They did receive my check but apparently failed to tell me that I had a small window for them to receive the check and that is why they reinstated a termination fee. So they are giving me a week to pay this ridiculous fee when I was told up front that no termination fee would be presented when wanting to cancel.
Heritage issued the following response:
We required him to pay his last statement fee from December in the amount of $51.95. He dragged his feet on this payment until 4/19/2018. During that time, we attempted to contact him and send letters. The day we received payment is the day we loaded up his account for credit placement and for our “legal” collections branch to work it. As of this morning, we have acknowledged the payment with him. Agreed to close the account out in good standing and not report anything to his credit. ***** **** Heritage Payment Solutions XXX XXX XXXX office XXX XXX XXXX fax *******@heritageps.net
This seems like a positive resolution that nonetheless took a long time to resolve. If you are considering canceling your service with Heritage, we recommend understanding the necessary steps to prepare to cancel service without paying a fee.
An “A” Performance
As with the other categories of this review, the company’s low complaint total in this section is surprising when one considers the BBB profiles of its fellow First American companies. That said, we agree with the BBB’s rating at this time.
Google Maps Rating for Heritage Payment Solutions
Heritage Payment Solutions has a 2.8 out of 5 star rating based on 4 user reviews on Google Maps.
Positive Feedback
Great service and responsive team. I highly recommend them.
Negative Feedback
Unable to speak to a human or get returned calls or emails. Gives a number for support that says our account is closed. We still have equipment and no one has ever called us. I’d never use them again. They don’t help businesses nor ever check in on them.
