Overview
In this review of Heritage Payment Solutions, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether Heritage Payment Solutions meets your payment processing needs.
About Heritage Payment Solutions
Heritage Payment Solutions is a Wake Forest, North Carolina-based merchant account provider that appears to be part of the First American Payment Systems network of businesses. Its flagship product is a payment processing app for recreation centers called eTrak. The company also offers POS solutions through 1stPayPOS.
Heritage Payment Solutions Products and Services
Payment Processing
Heritage Payment Solutions handles debit and credit card transactions for a variety of businesses. Their offerings include EMV card readers, POS systems, mobile payment options, e-commerce solutions such as virtual terminals and payment gateways, as well as gift and loyalty programs and fundraising tools.
Mobile Payment Solutions
Heritage Payment Solutions provides a mobile payment service designed for businesses that require the ability to accept payments on the go. This service is particularly useful for food trucks, home service providers, and outdoor vendors, allowing them to process card transactions using a mobile device for greater flexibility and convenience.
E-Commerce Services
Recognizing the growing importance of online commerce, Heritage Payment Solutions offers a secure payment gateway for e-commerce transactions. This service aims to help businesses handle online payments safely and efficiently, meeting the expectations of today's online shoppers.
Virtual Terminal Service
Heritage Payment Solutions provides a virtual terminal service that benefits businesses conducting mail or phone orders. This service allows businesses to manually enter card details into a secure, web-based system, facilitating remote payment processing.
Integrated Business Tools
In addition to payment processing, Heritage Payment Solutions offers integrated software solutions to support overall business management. These tools include features for payment processing, inventory management, customer relationship management (CRM), and data analysis, helping businesses to enhance their operational efficiency and effectiveness.
Cody Koenig
In February of 2017 I decided to use Heritage Payment Solutions. Went through an Account Manager named Michael Amador. Great guy and previously did work with him with a manufacturing company I ran. He offered me a great rate and with me opening a new business said I could cancel at anytime. I ended picking up multiple jobs and did my business on the side so I asked him March 20th to talk about closing the account. Then we spoke over the phone about how he would appreciate me keeping the account open for a little while longer since he stuck his neck out for me to get me a good deal on my processing fee. Even though I didn’t need them, I was nice and kept them charging my account for services I did not need since I care for the people helping my business. Then on April 12th he asked me to get a list of local business owners to get to him so I could make a little extra money by getting some recommendations for possible leads. Doing this would create a good pathway to possibly be hired through the company. Then on June 7th he said that him and his senior partner would like to meet with me the following week for the open position. That was the last I heard from him. He ignored my calls, texts, and emails from that date forward. I submitted the cancellation form on November 26th by email and by mail as what Mike and I talked about in June would be all I had to do. Then in late February I got a collection notice for over $600. Then I did some research and reached out to Terry Reed on February 22nd to help me with the matter. He sent me another form to fill out to finalize the cancellation and then he back dated it as well. Terry did a great job but avoided my questions about my account manager and to this day I still do not know if he is still with the company. Then I spoke with a Jennifer through First American Systems about my debt with the company for the $776 and I told her to contact Terry about the situation I was in. Then I called her on March 28th and she informed me that I just had to pay the remaining balance of the final months fees which was $51 and some change. I asked her to email it to me with the address so I could get it handled and she said she does not send emails. So after work the following day I drove from South Carolina to Ohio to take care of the issue and find the address to mail a check to. My wife mailed out the check the week after on the week of the 9th. Today I received a call from a Mealia Hoy with their legal intervention team requesting full payment of $495 for my termination fee. They did receive my check but apparently failed to tell me that I had a small window for them to receive the check and that is why they reinstated a termination fee. So they are giving me a week to pay this ridiculous fee when I was told up front that no termination fee would be presented when wanting to cancel.
Kevin Woolbert
very misleading sales tactics, promising low rates, slashing and lowering rates on top sheet of contract, instantly raising all of the fees without notice, non-disclosure of, over the top, so called “early termination fees” and “auto-renewal contracts” with more “early termination fees, do not provide monthly statements, tried to cancel and they tried to hit my bank account for $800.00 with no bill or statement to back it up, sending collection notices for said amount after blocking the withdrawal, still with no statement or itemization of said fees, will not return calls, transfer you to eternal hold when you do call, BEWARE…BEWARE…BEWARE, I was using a paypal processing system and they promised me big saving but got me for thousands more than originally agreed in useless (to the consumer) “contract”. BEWARE…BEWARE…BEWARE
—
Are you with Heritage Payment Solutions? Learn how to resolve this complaint.
Linda Bennett
I have had many different merchant services companies constantly calling to get our business to switch to theirs. I have always been hesitant not knowing who to trust and with many of them being very persistent and pushy. Nax Joye with Heritage Payment Solutions was highly recommended by a friend so I finally gave in and set the appointment. I could not have been happier with the outcome. Nax was very professional, friendly, and more than helpful to get all our new machines set up in a timely manner and most important he did save us $700.00 a month in merchant services fees. I highly recommend Nax to come to your business to start you on your way to joining a great company that will save you money and keep you happy with their services.
Phillip CPO
Hi Linda,
In order to authenticate your testimonial, please reply to this comment with your business name and or location, or website URL.