iATS Credit Card Processing 2023: Reviews & Complaints
(888) 955-5455 Company Overview
Founded in 1999, iATS Payments is a merchant account provider catering to non-profit organizations. The company offers online, mobile, and Salesforce-integrated fundraising solutions to organizations in the US, Canada, and the UK. iATS Payments allows non-profits to receive donations from credit cards, debit cards, ACH deposits, and international donors. The company relies on First Data for its back-end processing.
In 2021, iATS Payments’ parent company First American Payment Systems, was acquired by deluxe. Deluxe appears to be operating iATS as its own brand under the deluxe label.
iATS Payments Payment Processing
iATS Payments processes all major debit and credit cards for non-profits. Their services include processing international, ACH, credit card, and more types of payments through their mobile app and website.
Nonprofit Payment Processing Solutions by iATS Payments
iATS Payments provides tailored payment processing solutions that cater to the unique needs of nonprofits. Their system allows these organizations to process credit card and ACH (Automated Clearing House) payments from donors securely and efficiently. They offer multiple payment options including one-time gifts, recurring donations, and pledges.
iATS Payments’ Online Fundraising Tools
iATS offers online fundraising tools to help nonprofits maximize their donor reach and fundraising efforts. They provide secure online donation forms that can be customized to match the branding of the organization. These forms can be easily embedded into the nonprofit’s website or used for email campaigns.
Event Management Features of iATS Payments
iATS Payments provides features that simplify the process of organizing fundraising events. Their services include customizable event registration forms, ticketing, and attendee tracking. These features help nonprofits manage events more efficiently, leading to better donor engagement and increased donations.
iATS Brickwork – The CRM Software
iATS Payments also offers Brickwork, a Customer Relationship Management (CRM) software designed for nonprofits. Brickwork provides organizations with data and insights about their donors, allowing them to cultivate stronger relationships and implement more effective fundraising strategies.
Mobile Processing with iATS Payments
Recognizing the increasing prevalence of mobile transactions, iATS Payments provides mobile processing capabilities. This feature allows nonprofits to accept donations through smartphones or tablets, offering convenience for both the organization and its donors.
Security and Compliance with iATS Payments
Security and compliance are central to the services provided by iATS Payments. The company adheres to PCI compliance standards to ensure the secure processing of transactions. They also offer fraud prevention measures to safeguard the financial information of donors.
Location & Ownership
iATS Payments is headquartered at 1188 West Georgia Street, Suite 600 Vancouver, BC Canada. The company is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, First Data Europe Limited, Chase Paymentech Solutions, Fifth Third Bank, National Association, Cincinnati, OH, and the Canadian Branch of U.S. Bank National Association and Elavon
Table of Contents
- Costs & Contract: Offers a 1-year contract with an automatic renewal for 6 months with…
- Complaints & Service: Complaints number fewer than…
- BBB Rating: Does not have a profile with the…
- Sales & Marketing: Hires independent sales representatives, but…
iATS Payments Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | <10 |
| Liver Customer Support | No |
| Most Common Complaint | Rates & Fees |
| Recent Lawsuits | No |
Low Complaint Total
We have only located few iATS Payments reviews, none of which describe the company as a scam or a ripoff. One iATS Payments complaint available online mentioned high fees. The costs & contract section of this review details the rates and fees associated with an iATS Payments merchant account in greater detail. If you have your own iATS Payments review to make, please do so in the comment section of this review.
iATS Payments Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against iATS Payments by merchants. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
iATS Payments Customer Support Options
iATS Payments offers a customer support portal with an automated support form that it attests will receive a response within 24 hours. This basic level of support is lacking when compared to the top-rated credit card processors for great customer support.
iATS Payments Customer Service Number
- (888) 955-5455 – Toll-Free Support
Other Support Options
- Live chat
- Support forms
iATS Payments Online Ratings
Here's How They Rate Online
No BBB Profile Available at This Time
The Better Business Bureau does not currently maintain a profile for iATS Payments. We therefore will not factor a BBB rating into this review.
iATS Payments Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Processing Rates | 2.49% - 3.20% + $0.26 |
| Monthly & Annual Fees | Undisclosed |
| Cancellation Penalties | Unclear |
| Equipment Leasing | N/A |
iATS Payments Pricing
iATS Payments rates and conditions stipulate a 1-year contract with an automatic renewal of 6 months with no early termination fees. The pricing of this service is not readily available. However, client reviews reflect that the company charges a flat rate between 2.49% – 3.20% plus $0.26 per donation.
1 iATS Payments review online mentions high fees but it does not specify any exact figures on what non-profits are charged per donation. The company offers different solutions for non-profits, Salesforce integration, online payments, and mobile payments. The company discloses that it does impose a flat transaction fee per each donation. It is unclear whether the company charges PCI compliance fees or what monthly subscription fees are attached to its services. However, the company’s website states that it does not charge payment gateway fees or set-up fees.
The company provides clients taking mobile donations with a free card reader that is compatible with Apple and Android devices via its mobile app. Despite the fact that the company is a registered ISO of First Data Europe Limited, it does not appear that it includes long-term equipment leases through First Data Global Leasing. In fact, no other payment processing hardware is offered on the company’s website. Instead, iATS Payments relies on its proprietary mobile card reader and its online payment platforms.
An “A” Overall
Though its transaction rate is higher than some non-profit account providers, the short contract term, lack of a set-up fee, gateway fee, early termination fee, or equipment lease makes iATS Payments a solid option for accepting donations. However, its lack of readily available information on possible monthly fees could make its services more expensive than what its flat transaction rate implies. In consideration of all available information, we award the company an “A” rating overall.
We also encourage business owners to check out our list of the providers of the best merchant accounts.
iATS Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | No |
| Telemarketing | No |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
Inside Sales Staff
According to its website, iATS Payments uses in-house sales agents and third-party referral partnerships to sell its services. The company dedicates a portion of its website to its list of partners. Many of those partners help integrate iATS Payments online donation solutions onto their websites and as well as integrate them into their Salesforce platforms. The company’s online donation form can be integrated into organizations’ websites to accept credit card and ACH payments.
No Deceptive Advertising
To its credit, iATS Payments does not appear to engage in any deceptive advertising strategies in its official materials.
This compares favorably to our list of best credit card processors. We therefore award it a grade of “A.” If you suspect that iATS Payments is charging you undisclosed fees, we recommend seeking an independent statement audit to find and eliminate hidden charges.
Our iATS Payments Review Summary
Our Final Thoughts
iATS Payments offers a multitude of credit card processing options for non-profit organizations. Their services allow non-profits to accept online and mobile donations as well as integrate those payments into an organization’s Salesforce suite. Among the benefits of iATS Payments are its short-term contracts, lack of fees, and flat rate fee structure. However, the company still does not rank among the top non-profit merchant account providers.
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Steve Johnsen
I agree that iATS’ pricing is pretty good, but their web tools are barely usable and customer service has gone downhill tremendously. It is impossible to get any kind of meaningful reports about donation categories or total donations per user. On a separate issue, I have contacted them more than a dozen times for the past three months. Most of my emails are ignored . Most of my phone calls to customer service go to voicemail and are ignored. Occasionally I have gotten a response promising follow-up support on my issue but it never comes.
Stephen Loewenstein
I am sorry to say this, but we are very dissatisfied with IATS. We, unfortunately signed up with IATS indicating a rather small monthly amount of charges. However, by mistake, we charged over thee days, 575000 dollars to on AMEX card holder’s account. IATS was very upset. We did everything in our power to prove to IATS that these charges were legitimate. We had our donor whose cards were used call them. We had AMEX in Argentina write them to say that they guarantee the charges will not be disputed. We begged them to contact AMEX directly to find out how they can be protected that the charges can not be declined. We offered a notarized letter from the donor. NOTHING would satisfy them or allow them to go the extra mile. Instead the are HOLDING our money for “at least” six months, although that had no trouble collecting their fee immediately. We even requested after two months that they, at least release a portion of it. They only want to punish us for going over our agreed limit and keep the money for themselves even though they have many avenues to ensure the charges will never be disputed. I never worked with such and inflexible company in all my 45 years in the Charity business.