iATS Payments Reviews & Complaints

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Overview

In this review of iATS Payments, we will provide a detailed overview of the company's credit card processing services tailored for non-profits. We will discuss the various services they offer, including point-of-sale systems and online payment solutions, and identify the types of organizations that benefit most from their services. We will also examine client and customer reviews to highlight common trends and any potential concerns. Additionally, we will cover the company's pricing structure, contract terms, and the specific services included. By the end of this article, you will have a clear understanding of whether iATS Payments is the right fit for your organization's payment processing needs.

About iATS Payments Overview

Founded in 1999, iATS Payments is a merchant account provider catering to non-profit organizations. The company offers online, mobile, and Salesforce-integrated fundraising solutions to organizations in the US, Canada, and the UK. iATS Payments allows non-profits to receive donations from credit cards, debit cards, ACH deposits, and international donors. The company relies on First Data for its back-end processing.

In 2021, iATS Payments' parent company First American Payment Systems, was acquired by deluxe. Deluxe appears to be operating iATS as its own brand under the deluxe label.

iATS Payments Payment Processing

iATS Payments processes all major debit and credit cards for non-profits. Their services include processing international, ACH, credit card, and more types of payments through their mobile app and website.

Nonprofit Payment Processing Solutions by iATS Payments

iATS Payments provides tailored payment processing solutions that cater to the unique needs of nonprofits. Their system allows these organizations to process credit card and ACH (Automated Clearing House) payments from donors securely and efficiently. They offer multiple payment options including one-time gifts, recurring donations, and pledges.

iATS Payments' Online Fundraising Tools

iATS offers online fundraising tools to help nonprofits maximize their donor reach and fundraising efforts. They provide secure online donation forms that can be customized to match the branding of the organization. These forms can be easily embedded into the nonprofit’s website or used for email campaigns.

Event Management Features of iATS Payments

iATS Payments provides features that simplify the process of organizing fundraising events. Their services include customizable event registration forms, ticketing, and attendee tracking. These features help nonprofits manage events more efficiently, leading to better donor engagement and increased donations.

iATS Brickwork – The CRM Software

iATS Payments also offers Brickwork, a Customer Relationship Management (CRM) software designed for nonprofits. Brickwork provides organizations with data and insights about their donors, allowing them to cultivate stronger relationships and implement more effective fundraising strategies.

Mobile Processing with iATS Payments

Recognizing the increasing prevalence of mobile transactions, iATS Payments provides mobile processing capabilities. This feature allows nonprofits to accept donations through smartphones or tablets, offering convenience for both the organization and its donors.

Security and Compliance with iATS Payments

Security and compliance are central to the services provided by iATS Payments. The company adheres to PCI compliance standards to ensure the secure processing of transactions. They also offer fraud prevention measures to safeguard the financial information of donors.

iATS Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Liver Customer Support No
Most Common Complaint Rates & Fees
Recent Lawsuits No

Low Complaint Total

We’ve only located a few iATS Payments reviews, none of which characterize the company as a scam or a ripoff. One complaint available online mentioned high fees, with details provided in the costs & contract section of the review. If you have your own iATS Payments review to share, please feel free to do so in the comments section below.

iATS Payments Lawsuits and Fines

No outstanding class-action lawsuits or FTC complaints have been found against iATS Payments by merchants. Dissatisfied clients seeking non-litigious resolution should consider reporting their concerns to the relevant supervisory organizations.

iATS Payments Customer Support Options

iATS Payments provides a customer support portal with an automated support form promising a response within 24 hours. However, this basic level of support falls short when compared to the top-rated credit card processors known for exceptional customer service.

iATS Payments Customer Service Number

  • (888) 955-5455 – Toll-Free Support

Other Support Options

  • Live chat
  • Support forms

iATS Payments Online Ratings

Here's How They Rate Online

No BBB Profile Available at This Time

The Better Business Bureau does not currently maintain a profile for iATS Payments. We therefore will not factor a BBB rating into this review.

iATS Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Processing Rates 2.49% - 3.20% + $0.26
Monthly & Annual Fees Undisclosed
Cancellation Penalties Unclear
Equipment Leasing N/A

iATS Payments Pricing

iATS Payments offers a 1-year contract with an automatic 6-month renewal, notable for not including early termination fees. Exact pricing details are not prominently displayed, but client feedback suggests a flat rate ranging from 2.49% to 3.20% plus $0.26 per donation.

Though specifics on fees are scarce, one online review cited high charges without providing exact figures. iATS Payments caters to non-profits with various services, including Salesforce integration, online and mobile payments, while confirming a flat transaction fee for each donation. The company’s website does not clearly state whether PCI compliance fees are charged or the extent of monthly subscription fees. However, it specifies the absence of payment gateway fees and set-up fees.

Mobile donation clients receive a complimentary card reader compatible with Apple and Android devices, using iATS Payments’ mobile app. As a registered ISO of First Data Europe Limited, the company does not engage in long-term equipment leases through First Data Global Leasing. Instead, iATS Payments focuses on its proprietary mobile card reader and online payment platforms.

An “A” Overall

iATS Payments stands out with its transaction rate for non-profits, although it’s slightly higher than some competitors. The company’s attractive contract features include no set-up fee, gateway fee, early termination fee, or equipment lease. However, the absence of detailed information on potential monthly fees might affect the overall cost-effectiveness of their services. Considering the balance of factors, iATS Payments is given an “A” rating.

Business owners are also advised to explore our list of the best merchant accounts.

iATS Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Inside Sales Staff

According to its website, iATS Payments uses in-house sales agents and third-party referral partnerships to sell its services. The company dedicates a portion of its website to its list of partners. Many of those partners help integrate iATS Payments online donation solutions onto their websites and as well as integrate them into their Salesforce platforms. The company’s online donation form can be integrated into organizations’ websites to accept credit card and ACH payments.

No Deceptive Advertising

To its credit, iATS Payments does not appear to engage in any deceptive advertising strategies in its official materials.

This compares favorably to our list of best credit card processors. We therefore award it a grade of “A.” If you suspect that iATS Payments is charging you undisclosed fees, we recommend seeking an independent statement audit to find and eliminate hidden charges.

Our iATS Payments Review Summary

Our Final Thoughts

iATS Payments provides a wide range of credit card processing solutions specifically designed for non-profit organizations. Their offerings enable non-profits to accept both online and mobile donations and seamlessly integrate those payments into the organization’s Salesforce suite. With short-term contracts, no extra fees, and a straightforward flat-rate fee structure, iATS Payments delivers flexible solutions. However, despite these advantages, the company does not yet rank among the leading non-profit merchant account providers.

Location & Ownership

iATS Payments is headquartered at 1188 West Georgia Street, Suite 600 Vancouver, BC Canada. The company is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, First Data Europe Limited, Chase Paymentech Solutions, Fifth Third Bank, National Association, Cincinnati, OH, and the Canadian Branch of U.S. Bank National Association and Elavon

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did iATS Payments Treat You?

2 User Reviews

  • Steve Johnsen

    The Church in Denver

    I agree that iATS’ pricing is pretty good, but their web tools are barely usable and customer service has gone downhill tremendously. It is impossible to get any kind of meaningful reports about donation categories or total donations per user. On a separate issue, I have contacted them more than a dozen times for the past three months. Most of my emails are ignored . Most of my phone calls to customer service go to voicemail and are ignored. Occasionally I have gotten a response promising follow-up support on my issue but it never comes.

  • Stephen Loewenstein

    Ner L'horeinu, Inc.

    I am sorry to say this, but we are very dissatisfied with IATS. We, unfortunately signed up with IATS indicating a rather small monthly amount of charges. However, by mistake, we charged over thee days, 575000 dollars to on AMEX card holder’s account. IATS was very upset. We did everything in our power to prove to IATS that these charges were legitimate. We had our donor whose cards were used call them. We had AMEX in Argentina write them to say that they guarantee the charges will not be disputed. We begged them to contact AMEX directly to find out how they can be protected that the charges can not be declined. We offered a notarized letter from the donor. NOTHING would satisfy them or allow them to go the extra mile. Instead the are HOLDING our money for “at least” six months, although that had no trouble collecting their fee immediately. We even requested after two months that they, at least release a portion of it. They only want to punish us for going over our agreed limit and keep the money for themselves even though they have many avenues to ensure the charges will never be disputed. I never worked with such and inflexible company in all my 45 years in the Charity business.

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