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Is Impact PaySystem Right for Your Payment Processing Needs?

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Maintained Since: March 4, 2013

We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Impact PaySystem
Rating
A
5/5
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Pros

Transparent pricing structure
No termination fees
Diverse payment options
Upfront rates and fees
24/7 customer support

Cons

Unclear equipment terms
No tap payments
PCI fees unclear
High swipe rates
Long setup time

Overview

In this review of Impact PaySystem, we take a detailed look at the company’s payment processing solutions, including credit card processing, point of sale systems, and e-commerce services. We examine their pricing, contract terms, and customer feedback to give you a clear understanding of what the company offers. The review also considers fee transparency, the quality of customer support, and overall client satisfaction. By the end, you will know whether Impact PaySystem is the right choice for your business’s payment processing needs.

About Impact PaySystem

Screen Capture of Impact PaySystem Homepage
Impact PaySystem Homepage

Impact PaySystem, founded in 2001, is a merchant account provider based in Cordova, Tennessee. There is some evidence that the company uses First Data (now Fiserv), Elavon, Chase Paymentech, and Global eTelecom as its primary processing partners.

Products & Merchant Services

Payment Processing

Impact PaySystem offers payment processing services for major debit and credit cards. This service allows businesses to accept payments from a variety of card networks.

Check Acceptance

Impact PaySystem provides check acceptance services, enabling businesses to process check payments securely and efficiently.

e-Commerce Solutions

Impact PaySystem offers e-commerce solutions that facilitate secure online transactions.

ATM

Impact PaySystem provides ATM services, allowing businesses to offer cash withdrawal options for their customers.

EMV Card Readers and Swipers

Impact PaySystem supplies EMV card readers and swipers, which are crucial for securely processing chip-enabled cards.

NFC Payments

Impact PaySystem supports Near Field Communication (NFC) payments, enabling businesses to accept contactless payments from mobile devices and NFC-enabled cards.

Gift and Loyalty Programs

Impact PaySystem provides gift and loyalty programs that help businesses implement customer reward initiatives.

Customer Reviews & Sentiment

Clean Complaint Record

At present, we cannot find any reviews of Impact PaySystem that label the company as a ripoff or scam. Remarkably, there have been no complaints lodged against Impact PaySystem across various non-BBB consumer protection websites. This suggests that the company maintains a responsive and efficient customer service team. If you have a review of Impact PaySystem to share, please feel free to do so in the comments below.

Impact PaySystem Lawsuits and Fines

As of our latest research, there are no ongoing class-action lawsuits or FTC complaints filed against Impact PaySystem. Customers who wish to address their concerns outside of litigation can report issues to the relevant supervisory organizations.

Impact PaySystem Customer Support Options

The Impact PaySystem website offers a 24/7 customer support hotline, demonstrating their commitment to addressing customer issues promptly. While their current customer service setup seems effective, Impact PaySystem does not rank among the top merchant account providers for customer service excellence.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A
Google Maps5
Average Rating5

PaymentPop Rating for Impact PaySystem

Negative Feedback

There are no negative reviews published about Impact PaySystem on the PaymentPop website.

Positive Feedback

Impact PaySystem is exactly what we needed! Fast setup, easy integration, and a team that actually picks up the phone. They walked us through everything with patience and made sure our system was running smoothly from day one. It’s been a great experience.

Impact PaySystem BBB Rating

Impact PaySystem is an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has had 0 complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB profile, but it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

In light of the company’s clean complaint record, we agree with the BBB’s rating in this case. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Google Maps Rating for Impact PaySystem

Impact PaySystem has as 5 out of 5 star rating based on 5 user reviews on Google Maps.

Positive Feedback

Joe’s Pizza has been with Impact over 6 months now our rates dropped tremendously and the service is second to none. Thank you Impact Pay for our partnership.

Negative Feedback

There are no negative reviews published about Impact PaySystem on Google Maps.

Processing Rates & Fees

Impact PaySystem Contract Terms

Current information on Impact PaySystem’s standard rates and contract terms is sparse. The company operates with backend processors like First Data (Fiserv) and Elavon, which suggests their contract terms might align with these entities. However, it’s not confirmed how often Impact PaySystem customizes these terms or how its agreements measure up against more affordable merchant accounts.

No Pricing Complaints

There are no significant complaints about Impact PaySystem related to high rates, undisclosed early termination fees, or PCI Compliance fees. This lack of negative feedback may indicate that most clients are content with the company’s pricing and terms. Insights or experiences with Impact PaySystem’s standard contract are welcomed in the comment section below for community benefit.

For broader comparisons, we invite readers to view our selection of the top merchant accounts.

Employee Reviews & Sales Practices

No Sales Complaints

Impact PaySystem appears to rely on its website and traditional advertising to market its services. There is no indication at this time that the company partners with ISOs or independent sales agents, and we cannot find any Impact PaySystem reviews that accuse the company’s sales team of unethical behavior.

This compares favorably to our list of best credit card processors.

No Deceptive Advertising

In addition, the company does not appear to engage in deceptive advertising strategies in its official materials. We therefore award Impact PaySystem an “A” rating in this category. If you suspect that you have had undisclosed fees added to your Impact PaySystem contract, we recommend seeking a third-party statement audit to eliminate hidden fees.

Impact PaySystem Competitors

Compare Impact PaySystem to competitors that earned top marks.

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Bottom Line

Impact PaySystem rates as a reliable credit card processing provider according to our rating system. The company currently has zero complaints across all consumer protection forums. However, detailed information about its contract terms remains scarce. Business owners are therefore advised to carefully scrutinize any contract they are asked to sign and compare its pricing with that of top-rated providers. This diligence ensures businesses can secure favorable terms and competitive rates, helping them make informed decisions aligned with their specific payment processing needs.

Read Actual User Reviews

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All user reviews have been moved to our partner, PaymentPop.com

Contact Impact PaySystem

Contact & Customer Support
PresidentDee Karawadra
Headquarters1164 Vickery Lane #200, Cordova, Tennessee 38016
Toll-Free Support(877) 251-0778
Local Office(901) 601-0032
Websiteimpactpays.com