Impact PaySystem 2023: Card Processing Reviews & Complaints

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Impact PaySystem Rating
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image of a phone image of a phone that changes when your mouse hovers over it (901) 601-0032 View Pricing

Company Overview

Impact PaySystem, founded in 2001, is a merchant account provider based in Cordova, Tennessee. There is some evidence that the company uses First Data (now Fiserv), ElavonChase Paymentech, and Global eTelecom as its primary processing partners.

Impact PaySystem Payment Processing

Impact PaySystem processes all major debit and credit cards for most business types. Their services include check acceptance, e-commerce solutions, ATM solutions, EMV card readers and swipers, NFC payments, gift and loyalty programs, and likely more though they do not list much on their website.

Location & Ownership

The company is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California; and Fifth Third Bank. Dee Karawadra is listed as the president of Impact PaySystem, which is located at 1164 Vickery Lane #200, Cordova, Tennessee 38016.

Table of Contents

Impact PaySystem Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Clean Complaint Record

We are currently unable to locate any Impact PaySystem reviews that accuse the company of being a ripoff or a scam. In fact, the company there is a zero Impact PaySystem complaint count across all non-BBB consumer protection websites. This indicates that the company employs a responsive and capable customer service team. If you have an Impact PaySystem review to make, please do so in the comments below.

Impact PaySystem Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Impact PaySystem. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Impact PaySystem Customer Support Options

The Impact PaySystem website provides a 24/7 customer support phone number, and its current customer service apparatus appears to do an effective job of resolving complaints in-house. However, we do not consider Impact PaySystem to be a top merchant account provider for customer service.

Impact PaySystem Customer Service Numbers

  • (877) 251-0778 – Toll-Free Support
  • (901) 601-0032 – Local Office

Other Support Options

Impact PaySystem Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
BBB Reports 0

No BBB Complaints or Reviews

Impact PaySystem is an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has had 0 complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB profile, but it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

In light of the company’s clean complaint record, we agree with the BBB’s rating in this case. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Impact PaySystem Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Cancellation Penalties No
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Leasing Unclear

Impact PaySystem Contract Terms

There is very little specific information available about the standard Impact PaySystem rates or contract at this time. The company likely offers the contract terms of its backend processors, First Data (Fiserv) and Elavon, but it is unclear whether Impact PaySystem alters the terms of the agreement with any regularity and how its terms compare to the cheapest merchant accounts.

No Pricing Complaints

We are currently unable to locate any Impact PaySystem complaints that mention high rates, undisclosed early termination fees, or PCI Compliance fees, which is a positive sign that most of the company’s clients are satisfied with their service. If you have any knowledge of the standard Impact PaySystem contract, please leave that information in the comment section of this review.

We also encourage readers to check out our list of the providers of the best merchant accounts.

Impact PaySystem Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

No Sales Complaints

Impact PaySystem appears to rely on its website and traditional advertising to market its services. There is no indication at this time that the company partners with ISOs or independent sales agents, and we cannot find any Impact PaySystem reviews that accuse the company’s sales team of unethical behavior.

This compares favorably to our list of best credit card processors.

No Deceptive Advertising

In addition, the company does not appear to engage in deceptive advertising strategies in its official materials. We therefore award Impact PaySystem an “A” rating in this category. If you suspect that you have had undisclosed fees added to your Impact PaySystem contract, we recommend seeking a third-party statement audit to eliminate hidden fees.

Our Impact PaySystem Review Summary

Our Final Thoughts

Impact PaySystem rates as a reliable credit card processing provider according to our rating system. The company is showing zero complaints across all consumer protection forums. We do not have a great deal of specific information about this company’s contract terms, so business owners are advised to closely examine any contract they are asked to sign and to compare its pricing to the top-rated providers.

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Your Comments & Reviews

How Did Impact PaySystem Treat You?

1 Responses

  • Dominic Emily

    Impact PaySystem has truly revolutionized the way we handle transactions and manage payments in our business. From the moment we partnered with them, it’s been smooth sailing all the way. Their top-notch payment processing solutions have significantly improved our efficiency and streamlined our financial operations.

    The user-friendly interface of their platform makes it a breeze to navigate and process payments. Not to mention, their outstanding customer support team has been exceptionally responsive and helpful, always ready to assist with any queries we have.

    Thanks to Impact PaySystem, we’ve experienced a noticeable boost in our sales, and our customers have expressed their satisfaction with the seamless checkout experience. We feel more confident than ever in the security of our transactions and can’t recommend Impact PaySystem enough to fellow businesses looking to take their payment processing to the next level. They’re a game-changer!

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