Impact PaySystem Reviews & Complaints

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Company Overview

Impact PaySystem, founded in 2001, is a merchant account provider based in Cordova, Tennessee. There is some evidence that the company uses First Data (now Fiserv), ElavonChase Paymentech, and Global eTelecom as its primary processing partners.

Impact PaySystem Payment Processing

Impact PaySystem processes all major debit and credit cards for most business types. Their services include check acceptance, e-commerce solutions, ATM solutions, EMV card readers and swipers, NFC payments, gift and loyalty programs, and likely more though they do not list much on their website.

Impact PaySystem Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Clean Complaint Record

At present, we cannot find any reviews of Impact PaySystem that label the company as a ripoff or scam. Remarkably, there have been no complaints lodged against Impact PaySystem across various non-BBB consumer protection websites. This suggests that the company maintains a responsive and efficient customer service team. If you have a review of Impact PaySystem to share, please feel free to do so in the comments below.

Impact PaySystem Lawsuits and Fines

As of our latest research, there are no ongoing class-action lawsuits or FTC complaints filed against Impact PaySystem. Customers who wish to address their concerns outside of litigation can report issues to the relevant supervisory organizations.

Impact PaySystem Customer Support Options

The Impact PaySystem website offers a 24/7 customer support hotline, demonstrating their commitment to addressing customer issues promptly. While their current customer service setup seems effective, Impact PaySystem does not rank among the top merchant account providers for customer service excellence.

Impact PaySystem Customer Service Numbers

  • (877) 251-0778 – Toll-Free Support
  • (901) 601-0032 – Local Office

Other Support Options

Impact PaySystem Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No BBB Complaints or Reviews

Impact PaySystem is an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has had 0 complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB profile, but it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

In light of the company’s clean complaint record, we agree with the BBB’s rating in this case. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Impact PaySystem Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Leasing Unclear

Impact PaySystem Contract Terms

Current information on Impact PaySystem’s standard rates and contract terms is sparse. The company operates with backend processors like First Data (Fiserv) and Elavon, which suggests their contract terms might align with these entities. However, it’s not confirmed how often Impact PaySystem customizes these terms or how its agreements measure up against more affordable merchant accounts.

No Pricing Complaints

There are no significant complaints about Impact PaySystem related to high rates, undisclosed early termination fees, or PCI Compliance fees. This lack of negative feedback may indicate that most clients are content with the company’s pricing and terms. Insights or experiences with Impact PaySystem’s standard contract are welcomed in the comment section below for community benefit.

For broader comparisons, we invite readers to view our selection of the top merchant accounts.

Impact PaySystem Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

No Sales Complaints

Impact PaySystem appears to rely on its website and traditional advertising to market its services. There is no indication at this time that the company partners with ISOs or independent sales agents, and we cannot find any Impact PaySystem reviews that accuse the company’s sales team of unethical behavior.

This compares favorably to our list of best credit card processors.

No Deceptive Advertising

In addition, the company does not appear to engage in deceptive advertising strategies in its official materials. We therefore award Impact PaySystem an “A” rating in this category. If you suspect that you have had undisclosed fees added to your Impact PaySystem contract, we recommend seeking a third-party statement audit to eliminate hidden fees.

Our Impact PaySystem Review Summary

Our Final Thoughts

Impact PaySystem rates as a reliable credit card processing provider according to our rating system. The company currently has zero complaints across all consumer protection forums. However, detailed information about its contract terms remains scarce. Business owners are therefore advised to carefully scrutinize any contract they are asked to sign and compare its pricing with that of top-rated providers. This diligence ensures businesses can secure favorable terms and competitive rates, helping them make informed decisions aligned with their specific payment processing needs.

Location & Ownership

The company is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California; and Fifth Third Bank. Dee Karawadra is listed as the president of Impact PaySystem, which is located at 1164 Vickery Lane #200, Cordova, Tennessee 38016.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Impact PaySystem Treat You?

1 User Reviews

  • Dominic Emily

    Impact PaySystem has truly revolutionized the way we handle transactions and manage payments in our business. From the moment we partnered with them, it’s been smooth sailing all the way. Their top-notch payment processing solutions have significantly improved our efficiency and streamlined our financial operations.

    The user-friendly interface of their platform makes it a breeze to navigate and process payments. Not to mention, their outstanding customer support team has been exceptionally responsive and helpful, always ready to assist with any queries we have.

    Thanks to Impact PaySystem, we’ve experienced a noticeable boost in our sales, and our customers have expressed their satisfaction with the seamless checkout experience. We feel more confident than ever in the security of our transactions and can’t recommend Impact PaySystem enough to fellow businesses looking to take their payment processing to the next level. They’re a game-changer!

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