Impact PaySystem Overview
Impact PaySystem (impactpaysystem.com) is a merchant account provider based in Cordova, Tennessee. Founded in 2001, the company offers credit card processing, check acceptance services, gift/loyalty card processing, ATM services and e-commerce solutions. Impact PaySystem also creates custom payment solutions for merchants in the retail, restaurant, healthcare, petroleum, nonprofit, and e-commerce industries. Impact PaySystem is a registered ISO/MSP of Wells Fargo Bank, N.A., and Chase. The company is located at 1164 Vickery Lane #200, Cordova, Tennessee 38016.
Impact PaySystem Sales & Marketing Tactics | A+
Impact PaySystem appears to rely on its website and traditional advertising to market its services. There is no indication at this time that the company partners with ISOs or independent sales agents, and we cannot find any negative Impact PaySystem reviews that accuse the company’s sales team of unethical behavior. In addition, the company does not appear to engage in deceptive advertising strategies in its official materials. We therefore award Impact PaySystem an “A” rating in this category.
Impact PaySystem Costs & Contract Terms | A
There is very little specific information available about the standard Impact PaySystem contract at this time. The company is likely a reseller of a larger processor like First Data or Chase Paymentech, but it is unclear which processor this might be. We are currently unable to locate any Impact PaySystem complaints that mention high rates, undisclosed early termination fees, or PCI Compliance fees, which is a positive sign that most of the company’s clients are satisfied with their service. If you have any knowledge of the standard Impact PaySystem contract, please leave that information in the comment section of this review.
Impact PaySystem Complaints & Service | A+
We are currently unable to locate any Impact PaySystem complaints that accuse the company of being a ripoff or a scam. In fact, the company is showing zero reviews or complaints across all non-BBB consumer protection websites. This indicates that the company employs a responsive and capable customer service team. The Impact PaySystem website only provides an email form on its “Contact Us” page, which suggests that the company may outsource its live support to its processor. Either way, the company’s current customer service apparatus appears to do an effective job of resolving complaints in-house.
Impact PaySystem BBB Report | A+
Impact PaySystem is an accredited business with the Better Business Bureau (BBB). As of this review, the company holds an “A+” rating with the BBB and has had one complaint filed against it in the last 36 months. The complaint was filed in regards to a billing or collection issue. Although we usually reserve “A+” ratings for companies with zero complaints, this company’s single BBB complaint was filed nearly three years ago and will soon be expunged from its BBB profile. We therefore agree with the BBB’s rating in this case.
Impact PaySystem rates as a reliable merchant services provider according to our rating system. The company is showing zero complaints outside of the BBB and only one very old complaint with the BBB. We do not have a great deal of specific information about this company’s contract terms, so merchants are advised to closely examine any contract they are asked to sign.
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