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Impact PaySystem 2023: Card Processing Reviews & Complaints
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Impact PaySystem, founded in 2001, is a merchant account provider based in Cordova, Tennessee. There is some evidence that the company uses First Data (now Fiserv), Elavon, Chase Paymentech, and Global eTelecom as its primary processing partners.
Impact PaySystem Payment Processing
Impact PaySystem processes all major debit and credit cards for most business types. Their services include check acceptance, e-commerce solutions, ATM solutions, EMV card readers and swipers, NFC payments, gift and loyalty programs, and likely more though they do not list much on their website.
Location & Ownership
The company is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, California; and Fifth Third Bank. Dee Karawadra is listed as the president of Impact PaySystem, which is located at 1164 Vickery Lane #200, Cordova, Tennessee 38016.
Table of Contents
- Costs & Contract: Appears to offer variable contract terms and pricing that…
- Complaints & Service: Complaints number fewer than 10 on…
- BBB Rating: Has an “A+” rating with the Better Business Bureau and has received…
- Sales & Marketing: Does not appear to hire independent sales representatives and has not…
Impact PaySystem Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Clean Complaint Record
We are currently unable to locate any Impact PaySystem reviews that accuse the company of being a ripoff or a scam. In fact, the company there is a zero Impact PaySystem complaint count across all non-BBB consumer protection websites. This indicates that the company employs a responsive and capable customer service team. If you have an Impact PaySystem review to make, please do so in the comments below.
Impact PaySystem Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Impact PaySystem. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Impact PaySystem Customer Support Options
The Impact PaySystem website provides a 24/7 customer support phone number, and its current customer service apparatus appears to do an effective job of resolving complaints in-house. However, we do not consider Impact PaySystem to be a top merchant account provider for customer service.
Impact PaySystem Customer Service Numbers
- (877) 251-0778 – Toll-Free Support
- (901) 601-0032 – Local Office
Other Support Options
- Customer service email address at [email protected]
Impact PaySystem Online Ratings
Here's How They Rate Online
No BBB Complaints or Reviews
Impact PaySystem is an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has had 0 complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB profile, but it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
In light of the company’s clean complaint record, we agree with the BBB’s rating in this case. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Impact PaySystem Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Unclear|
|Processing Rates||1.00% - 4.99%|
Impact PaySystem Contract Terms
There is very little specific information available about the standard Impact PaySystem rates or contract at this time. The company likely offers the contract terms of its backend processors, First Data (Fiserv) and Elavon, but it is unclear whether Impact PaySystem alters the terms of the agreement with any regularity and how its terms compare to the cheapest merchant accounts.
No Pricing Complaints
We are currently unable to locate any Impact PaySystem complaints that mention high rates, undisclosed early termination fees, or PCI Compliance fees, which is a positive sign that most of the company’s clients are satisfied with their service. If you have any knowledge of the standard Impact PaySystem contract, please leave that information in the comment section of this review.
We also encourage readers to check out our list of the providers of the best merchant accounts.
Impact PaySystem Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
No Sales Complaints
Impact PaySystem appears to rely on its website and traditional advertising to market its services. There is no indication at this time that the company partners with ISOs or independent sales agents, and we cannot find any Impact PaySystem reviews that accuse the company’s sales team of unethical behavior.
This compares favorably to our list of best credit card processors.
No Deceptive Advertising
In addition, the company does not appear to engage in deceptive advertising strategies in its official materials. We therefore award Impact PaySystem an “A” rating in this category. If you suspect that you have had undisclosed fees added to your Impact PaySystem contract, we recommend seeking a third-party statement audit to eliminate hidden fees.
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