Merrick Bank Merchant Services 2023: Reviews & Complaints

Merrick Bank is in the habit of accruing late charges and charges for posted payment reversals of both $40…They do it by saying payment posted, when in fact they didn’t take the money, so that if your account goes below payment amount during weekend or 3 to 5 days, that’s when they pull the money to get a non sufficient fees late charge and a posted payment reversal both. Bad practice not to take the money within 48 hours.

I activated my merrick card and tried to make use of the credit line for online payment and purchase but I keep getting declined . I was told to wait my pin in a separate mail after 5-7 business days of receiving my card but still I think I should be able to spend online frim my. Available balance

I have been with Merrick Bank for 3 years, but I am sure that is going to change as of today!!!! I have a perfect payment history and a zero balance most of the time. I paid off my small balance TWO DAYS EARLY (what a bad customer I am for that) Anyhow this ended up leaving me a $5.00 dollar balance two days after I paid from interest. Here I am thinking that I am paid in full cause I paid the full balance that was due……. Next thing I know I get an alert from my credit stating that I have a 30 day late mark. I call Merrick immediately to see the problem and while I am on the phone the representative informs me that I need to send in a request to have that taken off due to the circumstances clearly showing that I did make the payment. I send the request in and call back in a week cause I have not had any response, and they have declined my request. I then asked to speak to the manager in that department and I am told they do not take any phone calls……no surprise there. I guess I am being punished for paying 2 days too early the same as people that don’t even make their payments. I guess since they treat there good customers that same as their bad ones whats the point of staying with a shitty company like that. I SEE NO BENEFIT IN BEING A MERRICK BANK CUSTOMER SO IF YOU ARE CONSIDERING OPENING AN ACCOUNT WITH THEM I STRONGLY SUGGEST YOU RE-THINK IT AND DON’T!!!!!!. There is way better credit card companies that do appreciate great customers and that is what we deserve.

RE: MERRICK BANK

For over 7 years my wife and I have 2 active Merrick bank credit cards (accounts). During this time we had not made any late payments on either account to my recolection. We have also ALWAYS made all of the monthly payment(s) for well over the minimum payment both accounts and never did we miss a payment. During these years of month after month payments and credit card use I felt that Merrick Bank had been a fair and good company, UNTIL NOW. several months ago I had noticed that one of our two accounts had been charged a late payment fee. Though I was puzzled with this I had unfortunately not addressed the issue with Merrick. I have both accounts set up as automatic bill payments through our personal Bank, the payments are both due to Merrick on the same due dates, and I have both payments scheduled to debit our checking account 2 weeks before the due date. As a few months passed I noticed that Merrick had been charging us a late fee each month and had been stating a missed payment on 2 occasions. Shocked, angry, and worried for my credit score (My credit is extremely important as we own a trucking company with 21 employees and a couple million in equipment and my credit must remain in very good status to maintain some very large credit accounts for fuelk, etc.) As i researched further into the claims reflected on my statements month after month I found the culprates. It was none other than…….MERRICK BANK! They were the guilty party! All of the payments on one account showed on time, every time! The other account was sustaining several late charges, over payment demands and nasty phone calls to our home, not to mention that my crtedit has been severely damaged! I was just today turned down on a small finance request for under $10,000 with a $3,000 down payment! To put this into perspective for you, I had closed a loan deal on signature three months ago for over $90,000 adding to well over a half mil of financing. My business remains solid and i have been low risk for many years What Merrick had done was to hold payment entries on one account to file late charges as both of our payments always were sent the same time and debited from our bank account the same time. One was never late, the other was! ???? The so called “payment that was never made” on the “late” account had in fact been made, debited from our checking account but Merrick had credited it to our other account using the same exact transaction number for both payments on the same account and penalizing the other account, again, and again. I spoke with at least 2 representatives in the billing/ collections department, a woman who called the house, who by the way treated me like I was some kind of lying little brat, and I was instructed as well to forward my proof to the managing supervisor in the collections department by fax; all of my documention, bank statement info, copies of certified checks(front and back) for every single payment on both of our accounts for all of the monthly statements that were involved in this fiasco. On top of this I was instructed to overnight/priority or registered mail the same documents. This cost anothe $18.00 and some change. After waiting another few weeks without recieving any contact from Merrick in any shape or form I remained extremely frusterated, Hoping that as soon as we recieved our next invoice/ bills from Merrick they would reflect a correction for the “mis-applied” payment (their fault by the way as our payments were shown to be clearly and properly marked) and at least 4 credits for $35.00 each the charged for late fees, not to mention that the proper thing to do would be to also credit us for the $18.00 + postage costs due to their mistakes. Well, NOT! Nothing! No credits! No appology! No redirected payment to the proper account! No ewxplanation as to why this happened nor why it has NOT yet been resolved! All I got was another G. Damn $35 late charge and a demand for a double the amount payment stating it is “NOW DUE” The evidence is indisputable, clearly marked and documented and there is absolutely no way anyone in their right mind could argue with us or disprove at what so ever! Tomorrow is my day! I have decided that I will transfer all of our Merrick debt either to a competing card bank or just plain pay it in full in person at their headquarters so I can supervise the transaction and entries myself! I have not yet decided if I will legally seek punitive damages relating to the credit I was turned down for due to “some questionable late and or missed payments reflected by Merrrick Bank! …………HEY MERRICK !!!! You just lost a great and loyal pair of customers! GET IT TOGETHER!