Merrick Bank Merchant Services Reviews & Complaints

Merrick Bank logo
Overall Score
full star full star full star empty star empty star
How did they treat you?
Pros and Cons
Pros: Cons:
Diverse card options. Less flexibility for small businesses.
Reputable financial institution. Strict application requirements.
Nationwide service coverage. Limited reward options.
Competitive transaction fees. Higher APR rates.
Efficient customer support. Potential for hidden fees.
Advanced fraud protection. Limited global acceptance.


In this review of Merrick Bank Corporation's Merchant Services, we'll provide an insightful overview of their offerings. We'll cover the company's rates, fees, and contract terms, highlighting the value and potential drawbacks for businesses. We'll also discuss common customer complaints and lawsuits to give a realistic picture of Merrick Bank's performance and reliability in the payment processing sector.

We'll look at Merrick Bank's marketing strategies and customer service efficiency, including the impact of their partnerships with Independent Sales Organizations (ISOs) and other banks. By examining the pros and cons of Merrick Bank's services, including customer reviews and industry ratings, we'll give you a comprehensive understanding of what to expect.

Finally, we'll assess the overall customer experience with Merrick Bank Merchant Services, offering insights into their legal challenges and the effectiveness of their customer support. This review is designed to provide businesses with the information they need to make informed decisions about their merchant service provider.

About Merrick Bank Corporation

Merrick Bank Corporation, a subsidiary of CardWorks Inc., was founded in 1997 and specializes in payment clearing and settlement of credit card transactions.

Merrick Bank Homepage

Merrick Bank Corporation Products and Services

Payment Processing

Merrick Bank Corporation uses TSYS for its backend processing network and markets its processing services mainly through Independent Sales Organizations (ISOs) and partnered banks. Despite the “bank” in its name, Merrick Bank is not a direct processor in the traditional sense of the industry.

Personalized Service and Risk Management

Merrick Bank provides personalized services with a dedicated support team and distinct risk management services. This strategy is intended to help clients grow their businesses while effectively managing associated risks.

Merrick Bank Merchant Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits Yes

Review of Complaints Volume

As of our latest review, we have found a singular Merrick Bank Merchant Services complaint detailed in the comments of a review article. This specific grievance does not label Merrick Bank as a scam or ripoff. Instead, the customer voices frustration over the bank’s billing practices, accusing Merrick Bank of deliberately mishandling automated payments to levy multiple late fees. If you have experiences or reviews related to Merrick Bank Merchant Services, we encourage you to share them in the comments below.

Litigations Involving Merrick Bank Merchant Services

The case of Gunderson Amazing Fireworks, LLC v. Merrick Bank, dated 2017, features a dispute where Gunderson Amazing Fireworks sued Merrick Bank over alleged mismanagement of credit card transactions and breach of contract. The lawsuit stemmed from a disagreement over the processing of transactions, which the plaintiff argued were mishandled, leading to financial losses.

In another legal matter, eGumball, Inc. v. Merrick Bank Corp., eGumball faced issues after being placed on the MasterCard Alert to Control High-Risk Merchants (MATCH) list due to an investigation by Visa into illegal activities. eGumball contended that their involvement was without knowledge of the investigation’s context, resulting in their merchant account termination. Although a temporary restraining order (TRO) was initially granted, it was later overturned due to insufficient evidence. This case highlights the challenges of navigating merchant processing and the implications of being labeled as high-risk.

While Merrick Bank Corporation faces various lawsuits, only a handful pertain directly to its Merchant Services division. Merchants seeking non-litigious resolutions are advised to report their concerns to appropriate regulatory bodies.

Evaluating the Scope of Complaints

Identifying specific Merrick Bank Merchant Services complaints can be challenging, as they may be intermixed with grievances about Merrick Bank’s card-issuing operations or attributed to its extensive network of ISOs and its processor, TSYS. Given the difficulty in distinguishing the source and nature of complaints, and the absence of a significant volume of negative feedback directly associated with Merchant Services, we currently assign Merrick Bank an “A” rating in this category. Service quality may vary depending on the reseller, but Merrick Bank itself is not yet recognized as a leading merchant account provider for customer service.

Customer Support Offerings of Merrick Bank Corporation

Merrick Bank has not specified a dedicated customer service email or telephone contact for its Merchant Services division on its official website. It provides a customer support form and executive contact numbers, though the scope of assistance through these channels remains unclear. Business owners are advised to contact TSYS for customer service inquiries, as TSYS manages Merrick Bank Corporation’s processing services.

This revised article aims to present a fair and accurate overview of Merrick Bank Merchant Services, integrating SEO-optimized keywords like “reviews,” “complaints,” and “customer service” to enhance its visibility for individuals researching the company. Original links have been retained to ensure readers have direct access to further information and resources.

Merrick Bank Merchant Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 1,784

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Over 1,400 Complaints

Merrick Bank has been accredited by the Better Business Bureau since 2012 and currently maintains an “A+” grade despite a large number of complaints. As of this review, the BBB shows 1,448 complaints, although these are not solely linked to the company’s merchant services department.

What Merchants Say

In addition to 1,448 complaints, Merrick Bank has received 336 informal reviews on its BBB profile. However, the vast majority of the reviews reflect the company’s banking services and aren’t reflective of its merchant account services.

A “B” Performance Overall

It appears that some of these complaints are related to Merrick Bank’s merchant services branch, but without knowing exactly how many fall under this category, we will adjust the BBB’s grade only slightly down to a “B.” Readers should note that there are good reasons to be skeptical of the BBB’s ratings in general.

Merrick Bank Merchant Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Three-Year Contract

The variability in Merrick Bank Merchant Services contract terms is influenced by its partnerships with multiple ISOs. As Merrick Bank relies on TSYS for backend processing, this review references TSYS rates to provide an approximation of Merrick Bank’s rates, although they may differ. TSYS presents a swipe rate of 2.5% plus $0.20 per transaction and a keyed-in rate of 3.5% plus $0.20 per transaction.

Currently, we’ve found one Merrick Bank Merchant Services contract offered by an ISO named Signature Card Services. It entails a three-year term with an automatic renewal for another three years if not canceled within the final 90 days. While this agreement doesn’t specify a fixed early termination fee, it includes a liquidated damages penalty equivalent to 1% of a business’s gross processing volume for the remaining contract duration if any processing occurs through another company. Essentially, clients face potential penalties if they set up a merchant account with a different processor without canceling the contract, which might even extend to PayPal. Regarding such terms, we recommend business owners refer to our list of the top merchant services.

Expect Variable Terms

The terms mentioned are subject to change based on the agent setting up the account and the business’s type, size, and tenure. Business owners should scrutinize their contracts and negotiate terms assertively.

Merrick Bank Merchant Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Resellers Across the Country

Merrick Bank partners with ISOs, independent agents, and other banks to market its services. This is a common practice within the industry that tends to result in an elevated complaint rate. Merrick’s website claims that it is partnered with over 60 ISOs, so it is likely that sales tactics used by these independent entities will vary significantly. We are currently unable to locate any negative Merrick Bank reviews that mention the sales tactics of its merchant services sales team. This indicates that the company does not generally encourage unethical sales strategies. This compares favorably to our list of best credit card processors.

No Deceptive Quotes

Merrick also does not appear to engage in deceptive advertising in its official materials. Still, it is very difficult to assign a single grade for all of Merrick Bank’s affiliated entities. We therefore award the company a grade of “A” in this category with the caveat that individual resellers may offer dramatically different experiences. If you suspect that a Merrick reseller is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Our Merrick Bank Merchant Services Review Summary

Our Final Thoughts

Merrick Bank is deemed a decent credit card processing provider. However, determining the precise volume of complaints received by Merrick Bank’s merchant services branch and its Independent Sales Organizations (ISOs) proves challenging, prompting a recommendation for businesses to proceed with caution. Despite this uncertainty, the volume of verified complaints specific to Merrick’s merchant services remains notably low, which suggests a level of satisfaction among its user base.

The terms of contracts offered by Merrick Bank are characterized as ranging from average to slightly below average when compared across the industry. Business owners considering Merrick Bank for their processing needs should undertake a thorough review of any contract terms presented to them. It is crucial to meticulously assess these terms and compare Merrick’s pricing and service offerings to those provided by top-rated payment processors. This careful comparison will ensure that business owners can secure the most favorable terms and services for their specific requirements.

Location & Ownership

Merrick Bank claims to sponsor over 40 ISOs and process transactions for over 91,000 merchants. Merrick Bank’s headquarters is located at 10705 S Jordan Gtwy, Ste 200, South Jordan, Utah 84095 with its primary merchant account division located in Woodbury, New York. Richard Urrutia is listed as the president and CEO of Merrick Bank Corporation.

If you found this article helpful, please share it!

Testimonials & Complaints

How Did Merrick Bank Merchant Services Treat You?

7 User Reviews

  • Russell c Miller

    I put 1000 dollars in deposit with merrick, never received a card they sent another did not receive that one either. asked for my refund and closed the ACCOUNT 1/09/23, some how there stalling my refund saying there refunding money they charged me and confirms no one has spent any money on these cards. I OPENED THIS ACCOUNT IN MID NOVEMBER.I HAVE NEVER SEND A BANKING SYSTEM LIKE THIS ONE

  • David Cepeda

    Earth Aware Project

    Merrick Bank is in the habit of accruing late charges and charges for posted payment reversals of both $40…They do it by saying payment posted, when in fact they didn’t take the money, so that if your account goes below payment amount during weekend or 3 to 5 days, that’s when they pull the money to get a non sufficient fees late charge and a posted payment reversal both. Bad practice not to take the money within 48 hours.

  • Maria

    I have been with this bank for more than 15 years. They were my first (and only) secured credit card account. I don’t know what’s happening with them right now but the customer service is THE. WORST. EVER! I have been on hold for more than 2 hours now. Someone answered at hour one, asked for my name and then said, let me transfer you. I rarely call their customer service because I do everything online. Unfortunately, I can NOT send them a message on their “secured message” link because there is nowhere for me to write a message so I have to call. And what a nightmare it is. I have been trying to deal with them the whole day now. I started around noon trying to get a hold of a decent human person. It’s a day in my life I will never ever get back. I am writing to the Better Business Bureau next. I have to do something with this ridiculous and awful “customer service” which is such a joke.

  • Shelley

    I activated my merrick card and tried to make use of the credit line for online payment and purchase but I keep getting declined . I was told to wait my pin in a separate mail after 5-7 business days of receiving my card but still I think I should be able to spend online frim my. Available balance

  • Douglas w.

    I once thought this credit card scam was legitimate. Lately I’ve been asking myself what am I paying for well I never pay just the minimum payment and I pay every single month more than the minimum +EXTRA so tell me why since I haven’t charged anything all year is my balance still 2200 dollars almost exactly what it was last year this company is using predatory lending and a legal fees Chargers to scam many Americans out of our hard-earned money. I’ve just now begin to wage war on companies who take advantage of my fellow citizens. I don’t always read the fine print and I don’t always pay on the due date but I deserve a little flexibility and leeway says the credit card Act. This company is continued two require Hefty monthly payments when all they’re doing is keeping 90% of it or more. I called and gave Merrick Bank two opportunities to stop stealing money for me. I asked them if I had made a payment every month in 2016 she said yes she also said but they were late a day or two most of them so why is my balance approximately the same They acted as if I had made a payment in months when in fact I was paid to date when I figure it out that I wasn’t paying for anything I was just making someone else rich I couldn’t care less about my credit rating right now. I want everyone to know no matter how much you pay Merrick you’ll still owe them more and more forever. Sadly far too many of us or sucked into this scam High interest rates and bogus fees keep poor and lifeless. It’s no wonder we can’t get ahead when companies like this take more and more all the time regardless of the law. This statement is for David Hurst field or whatever the CEO’s name is I’m coming after you I want to put you and The Pour House I want you to make minimum wage and pay late fees for something I can’t wait to see how you feel. I PLAN TO POST , CHAT AND TEXT ALL MY FRIENDS

  • Rhonda Edmonds

    I have been with Merrick since 2009 and have always made my payments on time, paying more than the minimum due, and paying off large balances on several occasions. Nov 2016 once again I paid off the entire balance planning ahead for the holidays.
    Earlier this week I went to make a purchase online and it said Declined. Moving on to today, I go to make a purchase and again Declined so I logged into my account to see what was going on and it showed I owed $7.00 and the due date is Jan.5 2017, so I called customer service to see why the decline and rudely the agent replies with “Well you have a payment that is late so your account is locked” then she said how much the payment was & I was really furious that they had locked my account over a $3.00 balance that I knew Nothing about for they did not send me a statement for Dec. Her reply was it happens sometimes with the amount being only $3.00 REALLY!!
    I then informed her that I wanted to speak with a supervisor, and that I also would be closing the account with them, she hung up on me. I called back and spoke to a nicer young man who did apologies for Merrick’s mistakes and I proceeded to pay the balance when he informs me that it was going to be a fee of $15.00 for paying with a live agent, and when I asked for a supervisor again he puts me on hold for a couple of moments then I’m hung up on again. This is not the way you do business especially with a good customer. So it is time I take my business elsewhere and get much better communications, interest rate, & customer service. I hate changes but will not stand for this kind of treatment.

  • Lawrence Ochs


    For over 7 years my wife and I have 2 active Merrick bank credit cards (accounts). During this time we had not made any late payments on either account to my recolection. We have also ALWAYS made all of the monthly payment(s) for well over the minimum payment both accounts and never did we miss a payment. During these years of month after month payments and credit card use I felt that Merrick Bank had been a fair and good company, UNTIL NOW. several months ago I had noticed that one of our two accounts had been charged a late payment fee. Though I was puzzled with this I had unfortunately not addressed the issue with Merrick. I have both accounts set up as automatic bill payments through our personal Bank, the payments are both due to Merrick on the same due dates, and I have both payments scheduled to debit our checking account 2 weeks before the due date. As a few months passed I noticed that Merrick had been charging us a late fee each month and had been stating a missed payment on 2 occasions. Shocked, angry, and worried for my credit score (My credit is extremely important as we own a trucking company with 21 employees and a couple million in equipment and my credit must remain in very good status to maintain some very large credit accounts for fuelk, etc.) As i researched further into the claims reflected on my statements month after month I found the culprates. It was none other than…….MERRICK BANK! They were the guilty party! All of the payments on one account showed on time, every time! The other account was sustaining several late charges, over payment demands and nasty phone calls to our home, not to mention that my crtedit has been severely damaged! I was just today turned down on a small finance request for under $10,000 with a $3,000 down payment! To put this into perspective for you, I had closed a loan deal on signature three months ago for over $90,000 adding to well over a half mil of financing. My business remains solid and i have been low risk for many years What Merrick had done was to hold payment entries on one account to file late charges as both of our payments always were sent the same time and debited from our bank account the same time. One was never late, the other was! ???? The so called “payment that was never made” on the “late” account had in fact been made, debited from our checking account but Merrick had credited it to our other account using the same exact transaction number for both payments on the same account and penalizing the other account, again, and again. I spoke with at least 2 representatives in the billing/ collections department, a woman who called the house, who by the way treated me like I was some kind of lying little brat, and I was instructed as well to forward my proof to the managing supervisor in the collections department by fax; all of my documention, bank statement info, copies of certified checks(front and back) for every single payment on both of our accounts for all of the monthly statements that were involved in this fiasco. On top of this I was instructed to overnight/priority or registered mail the same documents. This cost anothe $18.00 and some change. After waiting another few weeks without recieving any contact from Merrick in any shape or form I remained extremely frusterated, Hoping that as soon as we recieved our next invoice/ bills from Merrick they would reflect a correction for the “mis-applied” payment (their fault by the way as our payments were shown to be clearly and properly marked) and at least 4 credits for $35.00 each the charged for late fees, not to mention that the proper thing to do would be to also credit us for the $18.00 + postage costs due to their mistakes. Well, NOT! Nothing! No credits! No appology! No redirected payment to the proper account! No ewxplanation as to why this happened nor why it has NOT yet been resolved! All I got was another G. Damn $35 late charge and a demand for a double the amount payment stating it is “NOW DUE” The evidence is indisputable, clearly marked and documented and there is absolutely no way anyone in their right mind could argue with us or disprove at what so ever! Tomorrow is my day! I have decided that I will transfer all of our Merrick debt either to a competing card bank or just plain pay it in full in person at their headquarters so I can supervise the transaction and entries myself! I have not yet decided if I will legally seek punitive damages relating to the credit I was turned down for due to “some questionable late and or missed payments reflected by Merrrick Bank! …………HEY MERRICK !!!! You just lost a great and loyal pair of customers! GET IT TOGETHER!

Tell Us How They Treated You

Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Please provide a detailed summary of your experience.


Copyright © 2024, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.