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Does MersaTech Deliver on Transparency and Support?

Name: MersaTech
Item: MersaTech
Rating: 4.5
Author: Phillip Parker

Author: Phillip Parker

Updated: September 25, 2025

Maintained Since: October 22, 2013

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We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

MersaTech

Rating

4.5/5

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Pros

Low complaint rate

Diverse payment solutions

Mobile payment options

Offers POS systems

No BBB complaints

Cons

Potential hidden fees

Undisclosed contract terms

Possible cancellation fees

Equipment leasing issues

No international support

Overview

In this review of MersaTech, we take a closer look at the company’s payment processing solutions, including credit card processing, point-of-sale systems, and e-commerce services. We examine their pricing, contract terms, and customer feedback to give you a clear picture of what the company provides. The review also considers fee transparency, the quality of customer support, and overall merchant satisfaction. By the end, you will know whether MersaTech is the right fit for your business’s payment processing needs.

About MersaTech

Screen Capture of MersaTech Homepage — MersaTech Homepage

MersaTech, established in 2003, is a merchant account provider based in Centennial, Colorado. The company appears to resell the merchant services of First Data (now Fiserv). The company also offers Clover and Aldelo as POS solutions.

Products & Merchant Services

Payment Processing

MersaTech processes all major debit and credit cards for most business types.

EMV Card Readers and Swipers

EMV card readers and swipers are tools for secure and efficient processing of chip-enabled credit and debit cards. Whether integrated into a point-of-sale system or used as a standalone device, EMV card readers and swipers are for businesses seeking to protect their customers’ payment information.

Mobile Payments

MersaTech offers mobile payment solutions that allow businesses to accept payments via smartphones and tablets.

e-Commerce Solutions

E-commerce solutions encompass a wide range of tools and services designed to help businesses establish and manage their online presence. This includes payment gateways that ensure secure and efficient online transactions, as well as website development and hosting services.

Customer Reviews & Sentiment

Low Complaint Total

We’ve identified a handful of negative MersaTech reviews outside of the BBB, and some of these raise concerns about the company’s integrity, labeling it as a scam or a ripoff. Common themes among these complaints include deceptive sales tactics, aggressive telemarketing, undisclosed rates and fees, and difficulties in canceling services. While MersaTech representatives have responded to some complaints professionally, there were instances where they couldn’t resolve the issues satisfactorily. Despite these challenges, the volume of complaints remains relatively low given the company’s size and time in business. Share your MersaTech review in the comments below.

MersaTech Lawsuits and Fines

No outstanding class-action lawsuits or FTC complaints have been found against MersaTech. Dissatisfied clients looking for non-litigious options against the company should consider reporting their concerns to relevant supervisory organizations.

MersaTech Customer Support Options

While the age of some MersaTech complaints may lessen concerns, the consistent issues raised by complainants remain somewhat troubling. MersaTech provides phone and email contact information on its website, but it’s currently unclear whether the company outsources some customer service functions to First Data (Fiserv). Despite our “A” rating in this section, MersaTech doesn’t meet our criteria to be considered a top-rated provider for great customer service.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop	5
BBB Rating	N/A
MersaTech	5
Average Rating	5

PaymentPop Rating for MersaTech

Negative Feedback

There are no negative reviews published about MersaTech on the PaymentPop website.

Positive Feedback

As a brand-new business, I knew I needed a strong online presence and a reliable way to accept payments—but I had no idea where to start. MersaTech stepped in and took care of both.
They built our website from the ground up and set it up perfectly for subscription-based services, which is a core part of how Corporal Clean operates. At the same time, they handled all the details for setting up our credit card processing account, making the whole process smooth and stress-free.
Even after launch, MersaTech continues to provide support daily. Whether it’s answering questions, troubleshooting, or helping us make updates to the website or payment system, their team is always quick to respond and ready to help.
They’ve been more than a vendor—they’ve been a partner in our growth. If you’re starting a business and need a website and payment solutions, I highly recommend MersaTech. We couldn’t have asked for a better team to help us hit the ground running.

MersaTech BBB Rating

MersaTech has been accredited with the Better Business Bureau since 2005 and currently boasts an “A+” rating with the BBB. The company shows 0 complaints in the last 36 months. MersaTech also has no informal reviews posted to its profile, though it should be noted that these reviews are not subject to verification by the BBB.

What Merchants Say

The company currently has no informal reviews on its account either. It previously received 5 informal reviews, and each of the 5 reviews is positive. The most recent review described customer service going above and beyond to ensure customer satisfaction:

5 star all day! I have used Mersatech fir several years at a high volume medical practice and have always been pleased. Mario has handled problems for me at night and in weekends. Can’t ask for more than that.

Excellent customer service is a hallmark of a top-tier merchant account provider and should be an important consideration when choosing services.

An “A” Rating

In light of this information, we agree with the BBB’s overall rating. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Google Maps Rating for MersaTech

MersaTech has a 5 out of 5 star rating based on 14 user reviews on Google Maps.

Positive Feedback

We changed our business over to Mersatech and had a great experience. Their professional team will walk you through the process and give you an easy-to-understand evaluation on your total cost savings for switching. I would highly recommend to anyone looking for a competitive packages.

Negative Feedback

There are no negative reviews published about MersaTech on Google Maps.

Processing Rates & Fees

MersaTech Contract Terms

Detailed information about MersaTech’s standard contract is sparse. While they offer multiyear agreements through First Data (now Fiserv), specifics are limited. Typical First Data (Fiserv) contracts include swiped rates of 2.69% plus $0.19 and keyed-in rates of 3.69% plus $0.19, but as a reseller, MersaTech may adjust these rates. Customer reviews suggest a mix of reactions to MersaTech’s pricing structure, with some reporting higher than expected effective rates. Representatives have mentioned both Interchange-plus and tiered pricing models, yet complaints indicate variability in actual charges.

Contracts often include a PCI Compliance/annual fee exceeding $140, monthly minimum fees above $20, among other charges. The presence of an early termination fee (ETF) in MersaTech contracts is uncertain, though standard First Data contracts typically include a $495 ETF. Another important consideration is equipment lease terms; many merchants report long-term, non-cancellable leases with First Data Global Leasing. MersaTech’s website features numerous payment terminals, but lease terms are not clearly specified.

Virtual Terminal and Payment Gateway Pricing

MersaTech also offers virtual terminal and payment gateway services, but detailed pricing is not publicly disclosed. Expected additional fees include gateway fees, technical support fees, batch fees, and other transaction rates for their e-commerce services.

Lacking Definitive Pricing Information

Currently, definitive conclusions about MersaTech’s pricing and terms are challenging due to limited information. The company’s terms could range from average industry standards to possibly more expensive options. Accurate insights into MersaTech’s contracts and pricing would be helpful and can be shared in the comments section.

For additional comparisons, readers are invited to review our selection of the best merchant accounts.

Employee Reviews & Sales Practices

MersaTech Sales Complaints

MersaTech appears to market its services through telemarketing and an in-person sales team. It is unclear at this time whether the company’s sales staff is fully employed or composed of independent contractors. We have located two older MersaTech reviews accusing the company’s sales team of nondisclosure of contract terms, misrepresentation of rates, and aggressive, persistent telemarketing tactics. The company’s telemarketing calls are cited by businesses as an especially severe issue. Due to the length of time the has elapsed since these reviews were posted, they will not factor too heavily into MersaTech’s rating. In general, this compares favorably to our list of best credit card processors.

No Deceptive Advertising

To its credit, MersaTech does not appear to engage in any deceptive advertising strategies in its official materials. That said, we always recommend that merchants consider a third-party statement audit to find and eliminate hidden fees.

MersaTech Competitors

Compare MersaTech to competitors that earned top marks.

Pricing

Bottom Line

MersaTech rates as a better-than-average credit card processing provider according to our rating criteria. The payment processor has a low complaint rate relative to its size and tenure in the industry. However, some older complaints suggest that the company may have only recently improved its service.

MersaTech can elevate its overall rating by further reducing complaints linked to its telemarketing and sales tactics. Even with companies that meet our high standards, we urge business owners to carefully scrutinize the terms of any contract they receive and compare the pricing with that of top overall providers. Doing so ensures they secure the best possible rates and services for their unique business needs.

Read Actual User Reviews

See User Reviews Write a Review

All user reviews have been moved to our partner, PaymentPop.com

Contact MersaTech

Contact & Customer Support
Vice President of Sales	Mike Langfield
Headquarters	9034 E Easter Pl, Ste 102, Centennial, Colorado 80112
Toll-Free Support	(866) 777-7409
Main Office	(303) 268-5505
Additional Support Channels	Online Contact Form
Website	mersatech.com

About Us

CardPaymentOptions.com

Established 2009

My name is Phillip Parker, and I started this website back in 2009 as a simple blog to call out shady credit card processors that were taking advantage of small business owners. At the time, I had no idea this side project would grow into a leading voice pushing for transparency and integrity in the payment processing industry. I also didn't anticipate just how far some of these companies' owners would go to try to silence me.

I was recruited out of college for a sales role with a credit card processor. At the time, I didn't realize the “training” was really about tricking me... into selling business owners expensive processing with hidden fees and long-term service agreements. In my first few sales, I unknowingly cost friends and family thousands of dollars after they trusted me to switch their services. When it finally clicked that something was seriously wrong, I was furious. I quit immediately and made a promise to expose that company and any others operating the same way. That promise is what led to the creation of this website.

As I wrote about these processors, their tactics, and the people behind them, the articles started to spread among business owners. News organizations picked up the stories, readers shared them online, and traffic to the blog took off. Unsurprisingly, that also caught the attention of the companies and individuals I was exposing.

Over the last 17 years, I've received several anonymous death threats and defeated four lawsuits meant to intimidate me into taking my blog down. Their efforts to muzzle me only made my determination to expose them even stronger, leading me to work with state authorities to help shutdown some of the worst offenders.

I'm proud to say that of the millions of people who have read my work, thousands have taken the time to write and thank me for helping them narrowly avoid a very costly mistake. This blog has played a small role in pushing the industry toward more ethical practices - but there are still bad actors out there, which means the work isn't done.

If I can offer one piece of advice, it's this: get every promise in writing, and take the time to review contracts carefully. Tools like ChatGPT can help surface red flags and uncover expensive surprises buried in the fine print.

If you've made it this far, thank you for reading. I truly appreciate you being here, and I wish you every success with your business.

Our Research Methodology

Pricing & Fees

We analyze all costs including rate structures (interchange-plus, tiered, flat-rate, etc), monthly fees, equipment costs, early termination fees, and hidden charges. This data is gathered from service agreements, statements and client feedback.

Features & Technology

Evaluation of POS systems, e-commerce integrations, mobile capabilities, reporting tools, recurring billing..., and developer resources. When possible, we directly test services and hardware. Otherwise, we rely on client feedback and public information.

Customer Support

We evaluate availability across phone, email, chat, and social channels. Measuring hold times, night and weekend availability, and client feedback regarding effectiveness, professionalism, and resolution rates.

Contract Terms & Conditions

We review service agreements and equipment contracts for reasonability, transparency, and fairness. We focus on uncovering any predatory clauses, such as unjustified early termination fees, hidden costs, and unclear cancellation policies.

User Experience

We comb the internet and interview current and former clients to evaluate the overall user experience and identify any common pain points that may impact the user experience.

Sales & Marketing Practices

We evaluate sales tactics, marketing materials, and client feedback to determine the level of transparency and ethical nature of the provider's approach. Does the provider publicly disclose pricing? Do they use teaser rates? We score based on these and other factors.

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