Momentum Payment Systems Review

6 comments

1. Russell Mann January 23, 2014 at 11:17 am

   MOMENTUM PAYMENT SYSTEMS is a nightmare. My biggest issue with them is that my corporation has two different entities. Instead of combining both entities under the corporate name they set up two separate accounts for credit card processing. I was charged two monthly fees in addition to two separate fees for processing. One entity was PCI Compliant but they would not get me access to the PCI Compliant website (password required) for the other entity which therefore continued to run Non-Compliant PCI so I was charged additional fees. I submitted a complaint in July of 2013 and a technician responded to my request in October 2013. The fees continued, the rates were NOT what the salesman told me, of which his phone is disconnected.

   Today I was charged a $450.00 early cancellation fee in addition to the hundreds of dollars I have spent on their other surcharges and fees.

   EQUIPMENT is a joke. I purchased a standard card reader (swipe machine) for $900.00 that was supposed to have the capability of being wireless. When I activated the wireless feature there was an additional $15.00 monthly fee. The wireless reader never worked and technical support was like a physics conversation with a fourth grader. Even hooked to a phone line the reader (swipe machine) can take 3 minutes to process a transaction.

   When I called customer service about my last bill I was transferred to Shante and was told there was nothing they could do and my account would be debited an early termination fee. I did find the early termination clause in the several page fine print contract, but no amount was listed. MOMENTUM PAYMENT SYSTEMS is horrible for their misleading sales tactics, zero customer support, and overall inability to anything for the customer other than charge fees for everything!

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2. Jeff Bronner August 30, 2013 at 5:20 am

   I just quit as a sales agent for Momentum. Stay away from these people! They sent me out on 10 “appointments”; 5 of the business merchants did not show or were closed, 4 told me they told the telemarketer that they did not want the appointment, and 1 person actually talked to me and did not sign up. The three appointments I did get were from my own contacts and friends. I am switching to a new processor and am not yet sure who I will be going with. The bummer thing is Momentum actually has great rates and deals for people, but their marketing techniques are deceptive and not honest.

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3. Chris Morrison December 14, 2012 at 7:23 am

   My name is Chris Morrison I own a small screen printing and tattoo shop In Franklin, Pa. The screen shop is Tank’s T’s and more and the tat shop is Rottin Ink. The facts you have on this company are not skewed, they are actually probably a mild representation of the fraudulant tactics this company uses to aquire new customers, the way they treat you once you are a customer and their overall business ethic. My experience with this company has been horrible. They continue to get their monthly income from me, even though I have not processed a transaction thru them in about a yr. The promise they made to pay off a previous contract never materialized and getting a return call from the rep Randy Cooper is like pulling teeth from a lion. I am happy for any customer that has had a good dealing with this company, as business owners we all know that easy customers are not what makes a good company, satisfying a customer with particular needs and having to work to do so is what makes a good company. Momentum shows no desire to step up and deal with any issues. Bad bad company in my book.

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   1. Pauline August 9, 2013 at 1:02 pm

      Wow! I so wish I had seen this before I agreed to go with these people. I’m learning my lesson the hard way. I was told there would be no fees other than when I use it. No annual or monthly fees. Well what a shock when I suddenly have $40 removed from my account. I call my rep, Michael H, and he tells me that there was a mistake and he promised the money would be back in my account the next day. It wasn’t, nor was it back a week later or almost a month later. He kept telling me he put in another request for it to be returned. I asked him if it was going to happen again the following month and he assured me it wouldn’t. Well no, they didn’t take $40 they took $120! Again, he tells me it’s a mistake, he’d take care of it, but then he just disappeared. He won’t answer my calls or my texts. I called the company and asked what I needed to do to get out of it and they told me it would cost me $595 early termination. They were “kind” enough to drop my monthly fee down to $5 a month from $9. Uh, sorry, no I’m done. So warning to anyone considering this company, run the other way as fast as you can!

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4. John August 3, 2012 at 2:50 pm

   Not exactly sure how you came up with these figures but they are completely skewed in my opinion. Momentum has been a great processor for us for over 2 years and the rates we were give for our convenience store were far below our prior processing company. In fact we have saved over $4800 per year from our previous company. Customer service is great as well. When you call them they answer the phone immediately with a real person! More than I can say for alot of companies these days. Plus they give us all the free paper we need. What more can a business ask for? Hopefully your poor review does not keep people away because Momentum is a far better company than most out there.

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   1. Phillip Parker Post authorOctober 3, 2012 at 10:39 pm

      Hi John,

      Can you reply to this comment with your business name, location and contact info? We would like to verify your testimonial.

      Reply