MSG Payment Systems Overview

MSG Payment Systems May Have Overcharged You

If you accepted credit cards through MSG Payment Systems or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

Short for “Member Service Group

MSG Payment Systems is an Urbandale, Iowa-based merchant account provider that specializes in providing payment processing for member-based organizations. Founded in 1998, the company originally operated under the name of “Member Service Group.” According to the company’s website, it focuses its merchant services on business in the jewelry, retail, newspaper/publishing, professional services, telecommunications, and energy/utilities industries.

MSG Payment Systems Location and Ownership

MSG Payment Systems is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, with headquarters at 10555 New York Ave, Suite 101, Urbandale, Iowa, 50332. Paul Huntley is the CEO of MSG Payment Systems.

MSG Payment Systems Review Table of Contents

  • Costs & Contract: MSG Payment Systems appears to offer variable contract terms through an unknown backend processor.
  • Complaints & Service: MSG Payment Systems has received fewer than 10 public complaints.
  • BBB Rating: MSG Payment Systems does not have a profile with the Better Business Bureau.
  • Sales & Marketing: MSG Payment Systems does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With MSG Payment Systems
Are you a decision maker with MSG Payment Systems? Claim this review.

Products & Services Offered

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • Professional services
  • Publishing

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

MSG Payment Systems Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Variable Contract Terms

There is very little specific information available about the standard MSG Payment Systems contract. It’s likely that the company can offer different service packages depending on the needs of its clients, so merchants should be sure to inquire about any possible early termination fees, PCI compliance fees, monthly minimums, statement fees, or other fees. In addition, merchants are encouraged to negotiate for Interchange-plus pricing whenever possible (see: “Fee Sweep“).

While the company’s website dedicates sections to its payment and virtual terminal services, no information is disclosed regarding the possibility of any long term, non-cancellable equipment leases or gateway fees. Though its website offers merchants several different hardware options, the terms and conditions of on how the company provides them to merchants are not expounded upon.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, MSG Payment Systems also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. The company provides recurring payments, secure data storage, electronic invoicing, payment page construction, and reporting among other features included under its virtual terminal. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

No Contract Complaints

The total absence of merchant complaints about MSG’s pricing indicates that the company’s terms may be competitive with even the cheapest merchant accounts. If you have any knowledge of the standard MSG Payment Systems contract, please share that information in the comment section of this review.

Are you happy with your MSG Payment Systems fees? Tell us about them before your go!

Response from MSG Payment Systems

Are you a representative of MSG Payment Systems? Add your voice to this section for free!

MSG Payment Systems Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Public Complaints

We are unable to locate any negative MSG Payment Systems reviews on the usual consumer protection websites, which is a good sign that the company is not a ripoff or a scam. This clean complaint record suggests that the company does an excellent job of resolving complaints in-house before they are taken to public forums.

MSG Payment Systems Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against MSG Payment Systems. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

MSG Payment Systems Customer Support Options

MSG Payment Systems provides phone and email contact information on its website, although it’s unknown at this time whether the company outsources customer support to its processor. Given its clean track record, the company’s customer support could potentially be as reliable as that offered by top-rated payment processors for great customer service.

Do you have a complaint or testimonial about MSG Payment Systems? Make your voice heard before you go!

Response from MSG Payment Systems

Are you a representative of MSG Payment Systems? Add your voice to this section for free!

MSG Payment Systems BBB Rating Summary

No Dedicated Profile

The Better Business Bureau does not maintain a profile for MSG Payment Systems at this time. We therefore will not factor a BBB grade into this review.

How has MSG Payment Systems treated you? Tell us about it here!

Response from MSG Payment Systems

Are you a representative of MSG Payment Systems? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

In-House Sales Team

MSG appears to market its services through an inbound sales team and through strategic partnerships. There is no evidence to suggest that the company employs independent sales agents, and we have found no MSG Payment Systems negative reviews that accuse the company’s sales staff of unethical conduct. If you suspect, however, that MSG is adding hidden fees to your monthly bill, you can double-check them with a third-party statement audit.

No Deceptive Quotes

MSG Payment Systems also does not appear to list any misleading rate quotes or unrealistic guarantees in its official materials. In light of these factors, we are awarding MSG an “A” in this category.

Did you get what you expected from MSG Payment Systems? Tell us why, or why not.

Response from MSG Payment Systems

Are you a representative of MSG Payment Systems? Add your voice to this section for free!

MSG Payment Systems Marketing Example

Our Opinion of MSG Payment Systems

A Solid Option for Most Businesses

MSG Payment Systems rates as a reliable merchant services provider according to our rating standards. The company is showing zero total complaints across all consumer protection websites, and we have no reason to believe that it engages in deceptive sales practices. Our score for MSG Payment Systems may change once more is known about its contract terms, or once the BBB establishes a profile for the company. For now, merchants can obtain the best deal by comparing MSG’s pricing and services to those offered by top-rated merchant account providers.

We rely on your feedback about MSG Payment Systems to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

Submit a Statement

  • Accepted file types: jpg, png, pdf, xls, xlsx.

No Reviews Yet Leave Your Review for MSG Payment Systems Below

Leave a Review for MSG Payment Systems

Your email address will not be published. Required fields are marked *

Please do not use profanity or ALL CAPITAL LETTERS in your review. Reviews must provide a detailed account of your experience. By submitting a review or comment to CPO, you are agreeing to our Comment Policy.