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MSG Payment Systems: Card Processing Reviews & Complaints
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MSG Payment Systems is an Urbandale, Iowa-based merchant account provider that specializes in providing payment processing for member-based organizations. Founded in 1998, the company originally operated under the name of “Member Service Group.” According to the company’s website, it focuses its merchant services on business in the jewelry, retail, newspaper/publishing, professional services, telecommunications, and energy/utilities industries.
Before we dive in, here’s a short summary of what we’ll cover:
- MSG Payment Systems’ various payment processing services.
- MSG Payment Systems has received very few complaints.
- The MSG Payment Systems contract terms are mostly unknown.
MSG Payment Systems Payment Processing
MSG Payment Systems processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions, ACH and e-check processing, access to virtual terminals and payment gateways, mobile solutions, gift and loyalty programs, cash advances, and QuickBooks integration.
Location & Ownership
MSG Payment Systems is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, with headquarters at 10555 New York Ave, Suite 101, Urbandale, Iowa, 50332. Paul Huntley is the CEO of MSG Payment Systems.
Table of Contents
MSG Payment Systems Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
No Public Complaints
We are unable to locate any negative MSG Payment Systems reviews on the usual consumer protection websites, which is a good sign that the company is not a ripoff or a scam. This clean complaint record suggests that the company does an excellent job of resolving complaints in-house before they are taken to public forums. If you have an MSG Payment Systems review to make, please do so in the comments below.
MSG Payment Systems Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against MSG Payment Systems. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
MSG Payment Systems Customer Support Options
MSG Payment Systems provides phone and email contact information on its website, although it’s unknown at this time whether the company outsources customer support to its processor. Given its clean track record, the company’s customer support could potentially be as reliable as that offered by top-rated payment processors for great customer service.
MSG Payment Systems Customer Service Numbers
- (888) 697-8831 – Toll-Free Customer Support
- (515) 334-7461 – Fax
Other Support Options
- Customer support form
- Customer service email address at [email protected]
MSG Payment Systems Online Ratings
Here's How They Rate Online
MSG Payment Systems is not accredited with the Better Business Bureau and has been in business for 12 years. As of this review, the BBB is reporting an “A+” rating with 0 complaints filed in the last 36 months.
An “A” Performance
Due to MSG Payment System’s clean record, we agree with the BBB’s rating of an “A.” Readers should note, however, that there are reasons to be skeptical of the BBB’s rating system.
MSG Payment Systems Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Unclear|
|Processing Rates||1.00% - 4.99%|
Variable Contract Terms
There is very little specific information available about the standard MSG Payment Systems rates or contract. It’s likely that the company can offer different service packages depending on the needs of its clients, so business owners should be sure to inquire about any possible early termination fees, PCI compliance fees, monthly minimums, statement fees, or other fees. In addition, businesses are encouraged to negotiate for Interchange-plus pricing whenever possible.
While the company’s website dedicates sections to its payment and virtual terminal services, no information is disclosed regarding the possibility of any long-term, non-cancellable equipment leases or gateway fees. Though its website offers clients several different hardware options, the terms and conditions of how the company provides them to clients are not expounded upon.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, MSG Payment Systems also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. The company provides recurring payments, secure data storage, electronic invoicing, payment page construction, and reporting among other features included under its virtual terminal. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
No Contract Complaints
The total absence of MSG Payment Systems complaints about MSG’s pricing indicates that the company’s terms may be competitive with even the cheapest merchant accounts. If you have any knowledge of the standard MSG Payment Systems contract, please share that information in the comment section of this review.
We also encourage readers to check out our list of the providers of the best merchant accounts.
MSG Payment Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
In-House Sales Team
MSG appears to market its services through an inbound sales team and through strategic partnerships. There is no evidence to suggest that the company employs independent sales agents, and we have found no MSG Payment Systems reviews that accuse the company’s sales staff of unethical conduct.
This compares favorably to our list of best credit card processors.
If you suspect, however, that MSG is adding hidden fees to your monthly bill, you can double-check them with a third-party statement audit.
No Deceptive Quotes
MSG Payment Systems also does not appear to list any misleading rate quotes or unrealistic guarantees in its official materials. In light of these factors, we are awarding MSG an “A” in this category.
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