MSG Payment Systems Overview

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Short for “Member Service Group

MSG Payment Systems is an Urbandale, Iowa-based merchant account provider that specializes in providing payment processing for member-based organizations. Founded in 1998, the company originally operated under the name of “Member Service Group.” According to the company’s website, it focuses its merchant services on business in the jewelry, retail, newspaper/publishing, professional services, telecommunications, and energy/utilities industries.

MSG Payment Systems Location and Ownership

MSG Payment Systems is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, with headquarters at 10555 New York Ave, Suite 101, Urbandale, Iowa, 50332. Paul Huntley is the CEO of MSG Payment Systems.

MSG Payment Systems Review Table of Contents

  • Costs & Contract: MSG Payment Systems appears to offer variable contract terms through an unknown backend processor.
  • Complaints & Service: MSG Payment Systems has received fewer than 10 public complaints.
  • BBB Rating: MSG Payment Systems does not have a profile with the Better Business Bureau.
  • Sales & Marketing: MSG Payment Systems does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With MSG Payment Systems

MSG Payment Systems Statement Analyzer

Find hidden fees, pricing errors, and overcharges in your MSG Payment Systems merchant account statement. Not with MSG Payment Systems? That's ok, we can find excessive fees in any credit card processing statement. We've already found $1,156,834 in hidden fees this year! Submit a recent statement to try it out for free!

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Products & Services Offered

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • Professional services
  • Publishing

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MSG Payment Systems Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Variable Contract Terms

There is very little specific information available about the standard MSG Payment Systems contract. It’s likely that the company can offer different service packages depending on the needs of its clients, so merchants should be sure to inquire about any possible early termination fees, PCI compliance fees, monthly minimums, statement fees, or other fees. In addition, merchants are encouraged to negotiate for Interchange-plus pricing whenever possible (see: “Fee Sweep“).

While the company’s website dedicates sections to its payment and virtual terminal services, no information is disclosed regarding the possibility of any long term, non-cancellable equipment leases or gateway fees. Though its website offers merchants several different hardware options, the terms and conditions how the company provides them to merchants are not expounded upon.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, MSG Payment Systems also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. The company provides recurring payments, secure data storage, electronic invoicing, payment page construction, and reporting among other features included under its virtual terminal. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

No Contract Complaints

The total absence of merchant complaints about MSG’s pricing indicates that the company’s terms may be competitive with even the cheapest merchant accounts. If you have any knowledge of the standard MSG Payment Systems contract, please share that information in the comment section of this review.

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MSG Payment Systems Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Public Complaints

We are unable to locate any negative MSG Payment Systems reviews on the usual consumer protection websites, which is a good sign that the company is not a ripoff or a scam. This clean complaint record suggests that the company does an excellent job of resolving complaints in-house before they are taken to public forums.

MSG Payment Systems Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against MSG Payment Systems. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

MSG Payment Systems Customer Support Options

MSG Payment Systems provides phone and email contact information on its website, although it’s unknown at this time whether the company outsources customer support to its processor. Given its clean track record, the company’s customer support could potentially be as reliable as that offered by top-rated payment processors for great customer service.

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MSG Payment Systems BBB Rating Summary

The Better Business Bureau does not maintain a profile for MSG Payment Systems at this time. We therefore will not factor a BBB grade into this review.

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

In-House Sales Team

MSG appears to market its services through an inbound sales team and through strategic partnerships. There is no evidence to suggest that the company employs independent sales agents, and we have found no MSG Payment Systems negative reviews that accuse the company’s sales staff of unethical conduct. If you suspect, however, that MSG is adding hidden fees to your monthly bill, you can double-check them with a third-party statement audit.

No Deceptive Quotes

MSG Payment Systems also does not appear to list any misleading rate quotes or unrealistic guarantees in its official materials. In light of these factors, we are awarding MSG an “A” in this category.

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MSG Payment Systems Marketing Example

MSG Payment Systems Logo

Our Opinion of MSG Payment Systems

A Solid Option for Most Businesses

MSG Payment Systems rates as a reliable merchant services provider according to our rating standards. The company is showing zero total complaints across all consumer protection websites, and we have no reason to believe that it engages in deceptive sales practices. Our score for MSG Payment Systems may change once more is known about its contract terms, or once the BBB establishes a profile for the company. For now, merchants can obtain the best deal by comparing MSG’s pricing and services to those offered by top-rated merchant account providers.

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Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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