MSG Payment Systems Reviews & Complaints

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Company Overview

MSG Payment Systems is an Urbandale, Iowa-based merchant account provider that specializes in providing payment processing for member-based organizations. Founded in 1998, the company originally operated under the name of “Member Service Group.” According to the company's website, it focuses its merchant services on business in the jewelry, retail, newspaper/publishing, professional services, telecommunications, and energy/utilities industries.

MSG Payment Systems Payment Processing

MSG Payment Systems processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions, ACH and e-check processing, access to virtual terminals and payment gateways, mobile solutions, gift and loyalty programs, cash advances, and QuickBooks integration.

Location & Ownership

MSG Payment Systems is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, with headquarters at 10555 New York Ave, Suite 101, Urbandale, Iowa, 50332. Paul Huntley is the CEO of MSG Payment Systems.

MSG Payment Systems Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Few Complaints Found

We were unable to discover any negative MSG Payment Systems reviews on commonly visited consumer protection websites, indicating the company’s trustworthiness and reliability. This suggests that MSG Payment Systems efficiently resolves issues internally, preventing them from escalating to public forums. If you have feedback or a review regarding MSG Payment Systems, we encourage you to share it in the comments below.

Legal Standing and Penalties

To date, there have been no reported class-action lawsuits or FTC complaints against MSG Payment Systems. Dissatisfied customers seeking recourse can explore options with relevant regulatory bodies.

MSG Payment Systems Support Channels

MSG Payment Systems offers phone and email contacts on its website. While it remains uncertain whether the company outsources customer support to its processor, its commendable track record suggests reliable customer service. This level of service could potentially rival that of top-rated payment processors known for exceptional customer support.

MSG Payment Systems Customer Service Information

  • (888) 697-8831 – Toll-Free Customer Support
  • (515) 334-7461 – Fax

Other Support Options

MSG Payment Systems Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No Complaints

MSG Payment Systems is not accredited with the Better Business Bureau and has been in business for 12 years. As of this review, the BBB is reporting an “A+” rating with 0 complaints filed in the last 36 months.

An “A” Performance

Due to MSG Payment System’s clean record, we agree with the BBB’s rating of an “A.” Readers should note, however, that there are reasons to be skeptical of the BBB’s rating system.

MSG Payment Systems Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Leasing Likely

Variable Contract Terms

Definitive details on MSG Payment Systems rates or contract specifics are limited. It appears that MSG Payment Systems may offer varied service packages tailored to the unique requirements of different businesses. Business owners are advised to inquire about potential early termination fees, PCI compliance fees, monthly minimums, statement fees, and other applicable charges. Businesses should also consider negotiating for Interchange-plus pricing where feasible.

The company’s website provides information on its payment and virtual terminal services but does not clearly state the terms for equipment leases or gateway fees. Although various hardware options are presented, the specifics of how these are offered to clients remain unclear.

Virtual Terminal and Payment Gateway Pricing

In its online offerings, MSG Payment Systems highlights its virtual terminal and payment gateway services. Features such as recurring payments, secure data storage, electronic invoicing, custom payment pages, and detailed reporting are included. However, the specific pricing for these services is not disclosed on their website. Typically, additional rates and fees, like gateway fees, technical support fees, batch fees, and transaction rates, are associated with such e-commerce services.

No Contract Complaints

The lack of MSG Payment Systems complaints regarding their pricing suggests that the company’s terms might be well-received by customers, potentially aligning with the industry’s most affordable merchant accounts. We invite those with direct experience regarding MSG Payment Systems contract terms to share their insights in the comments section of this review.

Additionally, we recommend our readers explore our list of top merchant account providers for further options.

MSG Payment Systems Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing Possible
Misleading Marketing No
Discloses All Important Terms No

In-House Sales Team

MSG appears to market its services through an inbound sales team and through strategic partnerships. There is no evidence to suggest that the company employs independent sales agents, and we have found no MSG Payment Systems reviews that accuse the company’s sales staff of unethical conduct.

This compares favorably to our list of best credit card processors.

If you suspect, however, that MSG is adding hidden fees to your monthly bill, you can double-check them with a third-party statement audit.

No Deceptive Quotes

MSG Payment Systems also does not appear to list any misleading rate quotes or unrealistic guarantees in its official materials. In light of these factors, we are awarding MSG an “A” in this category.

Our MSG Payment Systems Review Summary

Our Final Thoughts

MSG Payment Systems rates as a reliable credit card processing provider according to our rating standards. The company is showing 0 total complaints across all consumer protection websites, and we have no reason to believe that it engages in deceptive sales practices. Our score for MSG Payment Systems may change once more is known about its contract terms, or once the BBB establishes a profile for the company. For now, readers can obtain the best deal by comparing MSG’s pricing and services to those offered by top-rated merchant account providers.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did MSG Payment Systems Treat You?

1 User Reviews

  • Jason Charlotte

    MSG Payment Systems has been a game-changer for my business! From the very start, their seamless payment solutions have made transactions a breeze. I can’t express enough how much time and effort their system has saved me. It’s user-friendly and efficient, allowing me to focus on other crucial aspects of my business.

    Moreover, their customer support team has been top-notch! Anytime I needed assistance or had questions, they were there with quick and helpful responses. I genuinely feel valued as a customer, and that level of service is hard to find these days.

    Since integrating MSG Payment Systems, my revenue has seen a significant boost, and my clients appreciate the convenience it offers. I highly recommend MSG Payment Systems to any business looking for a reliable and professional payment processing partner. They’ve exceeded my expectations in every way possible!

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