MSG Payment Systems Reviews & Complaints

Overall Score
5
full star full star full star full star full star
How did they treat you?

Overview

In this review of MSG Payment Systems, we will provide a detailed overview of the company's payment processing solutions, including credit card processing, point-of-sale systems, and e-commerce services. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what MSG Payment Systems offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether MSG Payment Systems meets your business's payment processing needs.

About MSG Payment Systems

MSG Payment Systems is an Urbandale, Iowa-based merchant account provider that specializes in providing payment processing for member-based organizations. Founded in 1998, the company originally operated under the name of “Member Service Group.” According to the company's website, it focuses its merchant services on business in the jewelry, retail, newspaper/publishing, professional services, telecommunications, and energy/utilities industries.

MSG Payment Systems Homepage

MSG Payment Systems Payment Processing

MSG Payment Systems processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions, ACH and e-check processing, access to virtual terminals and payment gateways, mobile solutions, gift and loyalty programs, cash advances, and QuickBooks integration.

MSG Payment Systems Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Few Complaints Found

We were unable to discover any negative MSG Payment Systems reviews on commonly visited consumer protection websites, indicating the company’s trustworthiness and reliability. This suggests that MSG Payment Systems efficiently resolves issues internally, preventing them from escalating to public forums. If you have feedback or a review regarding MSG Payment Systems, we encourage you to share it in the comments below.

Legal Standing and Penalties

To date, there have been no reported class-action lawsuits or FTC complaints against MSG Payment Systems. Dissatisfied customers seeking recourse can explore options with relevant regulatory bodies.

MSG Payment Systems Support Channels

MSG Payment Systems offers phone and email contacts on its website. While it remains uncertain whether the company outsources customer support to its processor, its commendable track record suggests reliable customer service. This level of service could potentially rival that of top-rated payment processors known for exceptional customer support.

MSG Payment Systems Customer Service Information

  • (888) 697-8831 – Toll-Free Customer Support
  • (515) 334-7461 – Fax

Other Support Options

MSG Payment Systems Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No Complaints

MSG Payment Systems is not accredited with the Better Business Bureau and has been in business for 12 years. As of this review, the BBB is reporting an “A+” rating with 0 complaints filed in the last 36 months.

An “A” Performance

Due to MSG Payment System’s clean record, we agree with the BBB’s rating of an “A.” Readers should note, however, that there are reasons to be skeptical of the BBB’s rating system.

MSG Payment Systems Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Leasing Likely

Variable Contract Terms

Definitive details on MSG Payment Systems rates or contract specifics are limited. It appears that MSG Payment Systems may offer varied service packages tailored to the unique requirements of different businesses. Business owners are advised to inquire about potential early termination fees, PCI compliance fees, monthly minimums, statement fees, and other applicable charges. Businesses should also consider negotiating for Interchange-plus pricing where feasible.

The company’s website provides information on its payment and virtual terminal services but does not clearly state the terms for equipment leases or gateway fees. Although various hardware options are presented, the specifics of how these are offered to clients remain unclear.

Virtual Terminal and Payment Gateway Pricing

In its online offerings, MSG Payment Systems highlights its virtual terminal and payment gateway services. Features such as recurring payments, secure data storage, electronic invoicing, custom payment pages, and detailed reporting are included. However, the specific pricing for these services is not disclosed on their website. Typically, additional rates and fees, like gateway fees, technical support fees, batch fees, and transaction rates, are associated with such e-commerce services.

No Contract Complaints

The lack of MSG Payment Systems complaints regarding their pricing suggests that the company’s terms might be well-received by customers, potentially aligning with the industry’s most affordable merchant accounts. We invite those with direct experience regarding MSG Payment Systems contract terms to share their insights in the comments section of this review.

Additionally, we recommend our readers explore our list of top merchant account providers for further options.

MSG Payment Systems Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing Possible
Misleading Marketing No
Discloses All Important Terms No

In-House Sales Team

MSG appears to market its services through an inbound sales team and through strategic partnerships. There is no evidence to suggest that the company employs independent sales agents, and we have found no MSG Payment Systems reviews that accuse the company’s sales staff of unethical conduct.

This compares favorably to our list of best credit card processors.

If you suspect, however, that MSG is adding hidden fees to your monthly bill, you can double-check them with a third-party statement audit.

No Deceptive Quotes

MSG Payment Systems also does not appear to list any misleading rate quotes or unrealistic guarantees in its official materials. In light of these factors, we are awarding MSG an “A” in this category.

Our MSG Payment Systems Review Summary

Our Final Thoughts

MSG Payment Systems stands out as a reliable credit card processing provider based on our rating standards. With zero complaints across consumer protection websites and no signs of deceptive sales practices, the company maintains a solid reputation. However, our assessment may evolve as more information emerges about its contract terms or when the Better Business Bureau (BBB) establishes a profile for MSG Payment Systems.

For now, readers can secure the most favorable deal by comparing MSG Payment Systems’ pricing and services with those of top-rated merchant account providers. This will ensure businesses are making the best possible choice for their payment processing needs while remaining informed about their options.

Location & Ownership

MSG Payment Systems is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, with headquarters at 10555 New York Ave, Suite 101, Urbandale, Iowa, 50332. Paul Huntley is the CEO of MSG Payment Systems.

If you found this article helpful, please share it!

Testimonials & Complaints

How Did MSG Payment Systems Treat You?

1 User Reviews

  • Jason Charlotte

    MSG Payment Systems has been a game-changer for my business! From the very start, their seamless payment solutions have made transactions a breeze. I can’t express enough how much time and effort their system has saved me. It’s user-friendly and efficient, allowing me to focus on other crucial aspects of my business.

    Moreover, their customer support team has been top-notch! Anytime I needed assistance or had questions, they were there with quick and helpful responses. I genuinely feel valued as a customer, and that level of service is hard to find these days.

    Since integrating MSG Payment Systems, my revenue has seen a significant boost, and my clients appreciate the convenience it offers. I highly recommend MSG Payment Systems to any business looking for a reliable and professional payment processing partner. They’ve exceeded my expectations in every way possible!

Tell Us How They Treated You

Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Please provide a detailed summary of your experience.

Copyright

Copyright © 2024 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.