Mynt Credit Card Processing Reviews & Complaints

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4.0
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How did they treat you? ▼

Pros & Cons
Pros: Cons:
Multiple processor types available Some options can be expensive
Options for all business sizes Limited flexibility with certain processors
Flexible payment processing methods Higher fees for specific card types
Generally lower transaction fees Potential for contract requirements
Comprehensive customer service Security concerns for online processors

Company Overview

A dba of POS-X, LLC, Mynt is a POS provider that offers credit card processing software and hardware for merchants. Non-EMV transactions are facilitated by Worldpay while EMV transactions are powered by First Data, Global Payments, Heartland, TSYS, and Worldpay as well. In addition to taking payments, the company's POS software offers seating management, item creation, custom reports, back-office solutions, and printing. Mynt's hardware includes an all-in-one terminal with integrated MSR, a receipt printer, and a cash drawer.

Mynt Point of Sale Systems

Mynt specializes in providing robust and feature-rich POS systems to businesses. Their POS systems are designed to facilitate smooth credit card processing at physical locations, allowing merchants to accept payments from customers in-store. These systems typically consist of hardware, such as card readers and terminals, and software for transaction management.

Touchscreen Terminals

Mynt offers touchscreen terminals as part of their POS services. These terminals provide a user-friendly interface for both merchants and customers, making transaction processing quick and efficient. The intuitive touchscreen design enhances the overall checkout experience and minimizes errors during payment processing.

Integration with Inventory Management

One of the advantages of Mynt's POS services is their integration with inventory management systems. This feature enables businesses to streamline their operations by synchronizing sales data with inventory levels in real-time. By automatically updating stock quantities, merchants can maintain accurate inventory records and avoid stockouts or overselling.

Contactless Payment Support

Mynt's POS services include support for contactless payments, such as near-field communication (NFC) and mobile wallet transactions. This capability allows customers to make secure and convenient payments by simply tapping their contactless-enabled cards or mobile devices on the POS terminal.

Reporting and Analytics

To help businesses gain valuable insights into their sales performance, Mynt's POS services provide reporting and analytics features. Merchants can access detailed reports on sales data, transaction volumes, popular products, and more. These analytics empower businesses to make informed decisions and optimize their operations for increased profitability.

Customizable Features

Mynt's POS services offer flexibility through customizable features. Merchants can tailor the POS system according to their specific business needs. Customization options may include receipt formatting, loyalty program integration, employee management, and other personalized settings.

Mynt Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint Software Issue
Recent Lawsuits No

Overview of Mynt Customer Reviews

Our search reveals only a handful of negative Mynt reviews. A particular Mynt review raises concerns about the company’s programming department regarding software installation on a merchant’s POS system. This review, however, does not label Mynt as a fraudulent operation. We invite our readers to share their experiences and contribute their own Mynt review in the comment section below.

Legal and Regulatory Status of Mynt

To date, we have found no evidence of any class-action lawsuits or FTC complaints against Mynt. For clients who are dissatisfied but prefer a non-litigious resolution, we recommend considering reporting their concerns to the relevant supervisory bodies, an approach conducive to resolving issues amicably.

Mynt Customer Support Availability

Mynt offers dedicated customer support from 6 am to 4 pm PST. Beyond these hours, their website includes an automated support form, a dedicated email address for support inquiries, and a live customer support option. This level of customer service mirrors what is found amongst the best merchant accounts for customer service, showing Mynt’s commitment to effective customer assistance.

Mynt Customer Support Contact Details

  • (202) 810-2000 – General Customer Support

With the given customer support number and various online resources, Mynt ensures a range of options for customer assistance, catering to diverse client needs and preferences.

Mynt Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Clean Complaint Record

Mynt, as POS-X, is not accredited with the Better Business Bureau. As of this review, the company has an “A+” rating with the BBB and has had 0 complaints filed against it in the last 36 months. The company does not have any informal reviews on its BBB profile either.

An “A” Performance Overall

We agree with the BBB’s rating at this time given Mynt’s clean complaint record. Business owners should be aware, however, that there are reasons to be skeptical of the BBB’s reviews.

Mynt Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99%
Equipment Leasing Yes

POS Plus Payment Processing Costs

Engaging with Mynt necessitates a contract with one of the major payment processors like First Data, Global Payments, Heartland, TSYS, or Worldpay, in addition to a one-year agreement with Mynt for its hardware and software, as per the company’s terms and conditions. Mynt’s contract stipulates a maximum duration of 36 months, with ambiguity regarding automatic renewal post the initial year. Options include purchasing Mynt’s hardware for $995 or opting for monthly payments of $119, which encompasses a $69 software, customer support, and hardware warranty fee. Even with an outright hardware purchase, a monthly charge of $69 for software and support remains. An early termination fee applies if services are discontinued within the first year, calculated at 50% of the remaining subscription dues.

Payment processing rates through Mynt may fluctuate based on the chosen merchant account provider, possibly adding further early termination and PCI compliance fees. Unlike many merchant services that lease equipment, Mynt sells its hardware, avoiding the pitfalls of non-cancellable leases.

Costly, Duplicative Fees

Assessing Mynt’s overall costs involves separating Mynt-specific fees from those associated with the contracted payment processing service. The merchant agreement with Mynt introduces an additional layer of early termination, equipment, and support fees. While Mynt’s software offers valuable services to many merchants, the expenses might outweigh the benefits for businesses not requiring an all-encompassing POS solution. Considering the contract terms, potential additional fees, and a selection of payment processors, Mynt’s structure is designed to meet diverse merchant needs, meriting an “A” rating in this category.

Business owners are advised to explore our curated list of the top merchant services for potentially more favorable options.

Mynt Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Possible
Misleading Marketing No
Discloses All Important Terms No

Mynt Sales Tactics

Unlike some competitors, Mynt sells its hardware directly to businesses. Often, POS providers operate through merchant account providers to either lease or resell their hardware. Buying hardware directly from the POS system manufacturer protects merchants against the possibility of entering in an expensive long-term, non-cancellable equipment lease. Mynt does charge for add-ons to its basic hardware for items such as payment terminals, bar and kitchen printers, and laser barcode scanners.

In addition to selling directly to businesses, Mynt’s website also conveys that it employs independent resellers. However, the company does not have any public complaints regarding its reseller program.

This compares favorably to our list of best credit card processors.

No Misleading Pricing

To its credit, Mynt does not appear to list deceptive prices. However, while the company’s website conveys that clients must enter into a 1-year contract to utilize the POS services, it does not disclose the monthly cost charged to businesses. It should be noted that Mynt does not set pricing for payment processing rates and fees. Instead, those costs are determined by its supported payment processors, either First Data, Global Payments, Heartland, TSYS, or Worldpay.

Mynt’s policy of selling hardware directly to merchants is a definite plus. Though the company employs independent resellers, it does not have any complaints regarding its sales practices.  However, since the company does not disclose any information on its pricing through its website, we award Mynt a “B” in this category.

Our Mynt Review Summary

Our Final Thoughts

Mynt distinguishes itself in the credit card processing POS market by selling directly to businesses, bypassing the typical reseller route taken by many providers. This direct sales model, combined with the availability of multiple merchant account providers, empowers businesses to compare and select the most favorable rates and fees. This flexibility is a notable advantage for merchants seeking tailored financial solutions. Mynt offers businesses the option to either pay for equipment upfront or spread the cost over a year, catering to varying budgetary preferences.

Mynt’s contractual terms further enhance its appeal. The company offers short-term, 1-year contracts, a significant benefit for businesses wary of long-term commitments. While these contracts do include an early termination fee, the absence of multi-year obligations provides a degree of flexibility often missing in the industry. To support its services, Mynt charges a $69 monthly subscription fee, which covers software costs, technical support, and a warranty, ensuring that merchants receive ongoing support and protection. Despite the early termination fee, Mynt’s transparent and flexible approach to equipment payment and contract terms makes it a compelling choice for businesses seeking a straightforward and adaptable POS provider.

Location & Ownership

Mynt’s terms and conditions convey it is a dba of POS-X, LLC, which is headquartered at 1975 Midway Lane Suite O Bellingham, WA 98226. Karl Schoessler is the vice president of the company.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Mynt Treat You?

3 User Reviews

  • Adam

    I have a food-related business, and for my convenience, I have been using this Mynt POS software for some time. Mynt POS software is easy to use and packed with features.

  • Dave Juhre

    Pit Stop Convenience and Gaming

    We were referred to Mynt by a credit card processor who we did business with two other of our companies. We opened a Convenience Store, Liquor and Gaming Center in Illinois. It did not take very long to find out that Mynt has a reputation for restaurants and small retail. Any more deeper than that, Mynt is just not a good POS solution for many products and vendors. They told us they could do parent and child relationships with multiple SKU’s for products, but they clearly can not. We paid 2K for a Register, and customer support could not answer our questions and asked us for a menu. WE are NOT a restaurant. After months of complaining what software to use, why it would not work, They now will not let us return the register because it is too late, when their tech support created all the delays by not doing what we wanted it to do. MYNT sales management said “I understand your frustration and can sympathize with your situation being out $1000+ in hardware you have no use for…. and I genuinely want to help – but even if Celero were to issue this RMA now, the request will be denied. There are policies we must follow here.” Open a hot dog stand use MYNT, open a liquor or convenience store better use something with meat in it.

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