Should You Trust National Payments With Your Merchant Account?

Founded in 2008, National Payments is a merchant account provider that serves most business types in Canada with a focus on the hospitality industry. The company is a reseller of Elavon‘s conventional countertop readers, Poynt smart terminals, and Bambora‘s payment software.

Payment Processing

National Payments processes all major debit and credit cards for most business types.

EMV Card Readers and Swipers

EMV card readers and swipers are tools for businesses that handle in-person payments. These devices enable the secure processing of credit and debit card transactions by reading the chip embedded in EMV cards, which provides enhanced protection against fraud compared to traditional magnetic stripe technology.

Virtual Terminals

Virtual terminals offer a flexible and convenient solution for businesses that need to process payments without direct physical interaction with a customer’s card. These online platforms allow merchants to accept credit and debit card payments over the phone, via email, or through online forms, making them ideal for service-based businesses and remote transactions.

e-Commerce Solutions

e-Commerce solutions are for businesses seeking to establish or expand their online presence. These platforms provide the tools necessary to set up an online store, manage inventory, process digital payments, and fulfill customer orders efficiently.

B2B Payments

B2B (Business-to-Business) payments are specialized payment solutions designed to meet the unique needs of transactions between businesses. These payments often involve larger sums and more complex requirements than consumer transactions, necessitating secure, efficient, and flexible payment methods. B2B payment solutions can include ACH transfers, wire payments, and specialized credit terms, all aimed at facilitating smooth and reliable transactions between businesses.

Minimal Public Complaints

Our search for National Payments reviews has revealed minimal public complaints, suggesting a low incidence of allegations such as scams or ripoffs. This scarcity of negative feedback across various consumer protection websites may reflect the effectiveness of National Payments’ customer support. Nonetheless, we have noted a single customer review mentioning challenges in reaching and unsatisfactory interactions with the customer service team. We invite you to share your experiences with National Payments in the comments below, whether they are positive or negative.

National Payments Legal Concerns

We have conducted a thorough search and found no major class-action lawsuits or FTC complaints against National Payments. For those who might have unresolved issues with the company, we suggest considering non-litigious resolutions. One option is to report the issue to appropriate regulatory bodies.

PaymentPop Rating for National Payments

Negative Feedback

There are no negative reviews published about National Payments on the PaymentPop website.

Positive Feedback

National Payments got us up and running without a lot of back and forth. The process was quick, and everything has worked as expected since day one. It’s been a dependable service, and their team has been responsive when we’ve had questions.

National Payments BBB Rating

National Payments has an “A+” rating with the Better Business Bureau and has been BBB accredited since 2017. The company has not received any complaints in the past 3 years. It also has not received any informal reviews.

An “A” Performance

Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

National Payments Contract Terms

Details on the standard contract for National Payments are not publicly shared. The company likely tailors its pricing and contract terms to the specific needs of each merchant, considering factors such as the type of business, geographic location, and transaction history. Due to its partnership with Elavon, there’s a possibility that National Payments might offer equipment leases through Ladco Global Leasing. We recommend that merchants opt to buy rather than lease equipment to avoid long-term financial commitments.

No Red Flags

The lack of complaints regarding National Payments’ contract terms leads to an “A” rating in this aspect. However, this rating is given in the absence of concrete details regarding the company’s pricing structure. Without specific information, it’s challenging to compare National Payments’ terms with those offered by the industry’s most cost-effective merchant accounts.

Merchants seeking favorable terms and services are advised to explore our curated list of the best merchant accounts for potentially better options.

Inside/Outside Sales Team

National Payments appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any National Payments reviews that report unethical behavior by the company’s sales staff. This compares favorably to our list ofbest credit card processors.

No Misleading Quotes

National Payments does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that you are being charged undisclosed National Payments fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

National Payments is recognized as a reliable provider in the merchant services industry. Although detailed data on their sales tactics and contract specifics remains limited, the company’s exceptional complaint record stands out as an encouraging indicator of their customer satisfaction. Regardless of a company’s favorable reputation, we recommend that prospective clients carefully scrutinize all contract terms presented to them. It’s crucial to understand the intricacies of the agreement and ensure that pricing aligns with market standards. Compare these terms with those of other top-rated merchant account providers to make an informed decision. Due diligence is essential to avoid potential pitfalls and secure a solution that meets your business needs effectively.