Paystri Reviews & Complaints

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4.5
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How did they treat you? ▼

Overview

In this review of Paystri, we provide a detailed overview of the company's credit card processing services. We will discuss the range of services offered, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. We will also identify the types of businesses that may benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. We will cover the company's pricing structure, contract terms, and specific services included. By the end of this article, you will have a clear understanding of whether Paystri meets your payment processing needs.

About Paystri

Founded in 2005, Paystri is a merchant account provider that serves most standard business types. The company operated under the name “Merchant Consulting Group” until 2018, when it rebranded to Paystri. Despite its baking-themed branding, the company also resells First Data (now Fiserv) and Clover products for merchants outside of the restaurant industry.

In 2019, Paystri's merchant portfolio was acquired by Pineapple Payments. Paystri has also made a number of notable partnerships with companies including Cleantie, Mynt, Newburyport Bank, and GiftLogic. 

Paystri Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Volume

We have located a few Paystri reviews, none of which allege the company of fraudulent behavior or being a scam. However, some reviewers have raised concerns regarding company culture, sales practices, fees, and customer service reliability. Notably, complaints against Merchant Consulting Group are included here as they seem closely related. If you have feedback about Paystri, please share it with us in the comments below.

Paystri Legal Standing

As of our search, there are no ongoing class-action lawsuits or FTC complaints against Paystri. Customers dissatisfied with their experience and seeking alternative resolutions are advised to report their concerns to relevant supervisory organizations.

Paystri Customer Support Options

According to its website, Paystri claims to offer round-the-clock support but provides only a general phone number. While we take the company’s assertion at face value, business owners should be aware that live support may not always be available. With the current state of customer support options, Paystri does not meet the criteria to be recognized as a top-rated customer service processor.

Paystri Customer Service Number

  • (978) 744-9090 – General Customer Support

Paystri Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Clean Complaint Record

Paystri currently has an “A+” rating with the Better Business Bureau and has been BBB-accredited since 2008. The company has received 0 complaints in the past 36 months.The company has not received any informal reviews either.

An “A” Performance

Given the company’s low complaint total, we agree with the BBB’s rating at this time. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Paystri Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Likely
Monthly & Annual Fees Likely
Processing Rates Variable
Equipment Leasing Yes

Paystri Contract Terms

Currently, detailed information on Paystri’s standard rates and contract specifics is not available to the public. Given its status as a reseller for First Data (Fiserv), Paystri’s pricing structure may align closely with what First Data (Fiserv) typically offers. This often includes a three-year agreement with an early termination fee that can reach up to $495, alongside an equipment lease agreement through First Data Global Leasing.

Paystri-On-The-Go Pricing

For merchants on the move, Paystri provides a mobile payment solution named Paystri-On-The-Go, featuring the Clover Go device. This service is crafted for businesses with monthly processing volumes below $12,000, charging a monthly fee of $16, a rate of 2.60% for swiped transactions, 3.25% plus $0.15 for keyed-in transactions, and a $39 fee for the card reader.

Industry-Average Terms

A handful of complaints have been identified that mention unexpected fees with Paystri’s services, indicating that the company’s fee structure is in line with industry norms. This insight suggests that Paystri’s contract conditions may not offer the level of competitiveness found with the most affordable merchant account providers.

Business owners seeking advantageous merchant services are advised to review our selection of the top merchant services.

Paystri Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Yes
Misleading Marketing No
Discloses All Important Terms No

Inside/Outside Sales Team

Paystri appears to rely on a combination of telemarketing, independent sales agents, and an in-house sales team to market its products. The use of independent sales agents is typically linked to elevated complaint rates, and we have located a handful of Paystri reviews that mention undisclosed contract terms, incomplete documentation, and misrepresented costs. We have also found a number of complaints from former Merchant Consulting Group agents that describe poor agent support and dishonest training practices.

This does not compare favorably to our list of best credit card processors.

No Misleading Quotes

Paystri does not appear to list any misleading rate quotes or unrealistic guarantees in its official materials. If you suspect that Paystri is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Our Paystri Review Summary

Our Final Thoughts

Paystri is considered a dependable credit card processing provider based on the available information. While the company’s sales strategy and contract terms appear to be average for the industry, it maintains a low number of complaints, suggesting a solid track record in customer satisfaction.

However, even with companies rated highly by our standards, business owners should meticulously review the terms of any contract they receive. This thorough examination helps identify hidden fees and ensures alignment with business goals. Additionally, merchants are encouraged to compare Paystri’s pricing with that of other top-rated merchant accounts, empowering them to secure the most competitive rates and optimal services for their unique payment processing needs.

Location & Ownership

Paystri is headquartered at 201 Washington St #214, Salem, Massachusetts 01970, and is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. Jonathan Arst is the CEO and Chris Wheeler is president of Paystri. Brian Shanahan is the CEO of Pineapple Payments.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Paystri Treat You?

1 User Reviews

  • Robert Rachel

    I’ve been using Paystri for my business’s payment processing needs, and I couldn’t be happier with the service. It’s been a game-changer for us! The ease of setting up an account and integrating it into our website was impressive. We now have a seamless and secure payment system in place.

    The real-time reporting and analytics have given us valuable insights into our sales and customer behavior, helping us make data-driven decisions. Customer support has been top-notch; they’ve always been quick to respond to any queries we had.

    One of the standout features is the flexibility to accept various payment methods, making it convenient for our diverse customer base. Transactions are swift, and I appreciate the added layers of security to protect our customers’ sensitive information.

    Paystri has definitely streamlined our payment process, saving us time and effort. I highly recommend Paystri to any business looking for a reliable and efficient payment processing solution.

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