Paystri Reviews & Complaints
Company Overview
Founded in 2005, Paystri is a merchant account provider that serves most standard business types. The company operated under the name “Merchant Consulting Group” until 2018, when it rebranded to Paystri. Despite its baking-themed branding, the company also resells First Data (now Fiserv) and Clover products for merchants outside of the restaurant industry.
In 2019, Paystri's merchant portfolio was acquired by Pineapple Payments. Paystri has also made a number of notable partnerships with companies including Cleantie, Mynt, Newburyport Bank, and GiftLogic.
Location & Ownership
Paystri is headquartered at 201 Washington St #214, Salem, Massachusetts 01970, and is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. Jonathan Arst is the CEO and Chris Wheeler is president of Paystri. Brian Shanahan is the CEO of Pineapple Payments.
Paystri Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | No |
Low Complaint Volume
We have located a few Paystri reviews, none of which allege the company of fraudulent behavior or being a scam. However, some reviewers have raised concerns regarding company culture, sales practices, fees, and customer service reliability. Notably, complaints against Merchant Consulting Group are included here as they seem closely related. If you have feedback about Paystri, please share it with us in the comments below.
Paystri Legal Standing
As of our search, there are no ongoing class-action lawsuits or FTC complaints against Paystri. Customers dissatisfied with their experience and seeking alternative resolutions are advised to report their concerns to relevant supervisory organizations.
Paystri Customer Support Options
According to its website, Paystri claims to offer round-the-clock support but provides only a general phone number. While we take the company’s assertion at face value, business owners should be aware that live support may not always be available. With the current state of customer support options, Paystri does not meet the criteria to be recognized as a top-rated customer service processor.
Paystri Customer Service Number
- (978) 744-9090 – General Customer Support
Paystri Online Ratings
Here's How They Rate Online
BBB Reports | 0 |
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Clean Complaint Record
Paystri currently has an “A+” rating with the Better Business Bureau and has been BBB-accredited since 2008. The company has received 0 complaints in the past 36 months.The company has not received any informal reviews either.
An “A” Performance
Given the company’s low complaint total, we agree with the BBB’s rating at this time. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Paystri Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | Likely |
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Monthly & Annual Fees | Likely |
Processing Rates | Variable |
Equipment Leasing | Yes |
Paystri Contract Terms
Currently, detailed information on Paystri’s standard rates and contract specifics is not available to the public. Given its status as a reseller for First Data (Fiserv), Paystri’s pricing structure may align closely with what First Data (Fiserv) typically offers. This often includes a three-year agreement with an early termination fee that can reach up to $495, alongside an equipment lease agreement through First Data Global Leasing.
Paystri-On-The-Go Pricing
For merchants on the move, Paystri provides a mobile payment solution named Paystri-On-The-Go, featuring the Clover Go device. This service is crafted for businesses with monthly processing volumes below $12,000, charging a monthly fee of $16, a rate of 2.60% for swiped transactions, 3.25% plus $0.15 for keyed-in transactions, and a $39 fee for the card reader.
Industry-Average Terms
A handful of complaints have been identified that mention unexpected fees with Paystri’s services, indicating that the company’s fee structure is in line with industry norms. This insight suggests that Paystri’s contract conditions may not offer the level of competitiveness found with the most affordable merchant account providers.
Business owners seeking advantageous merchant services are advised to review our selection of the top merchant services.
Paystri Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | Yes |
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Telemarketing | Yes |
Misleading Marketing | No |
Discloses All Important Terms | No |
Inside/Outside Sales Team
Paystri appears to rely on a combination of telemarketing, independent sales agents, and an in-house sales team to market its products. The use of independent sales agents is typically linked to elevated complaint rates, and we have located a handful of Paystri reviews that mention undisclosed contract terms, incomplete documentation, and misrepresented costs. We have also found a number of complaints from former Merchant Consulting Group agents that describe poor agent support and dishonest training practices.
This does not compare favorably to our list of best credit card processors.
No Misleading Quotes
Paystri does not appear to list any misleading rate quotes or unrealistic guarantees in its official materials. If you suspect that Paystri is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Paystri Review Summary
Our Final Thoughts
According to all available information, Paystri rates as a dependable credit card processing provider. The company’s sales approach and contract terms appear to be about average for the industry, but its complaint total remains low. Even when dealing with companies that rate highly by our standards, we urge business owners to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated merchant accounts.
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Robert Rachel
I’ve been using Paystri for my business’s payment processing needs, and I couldn’t be happier with the service. It’s been a game-changer for us! The ease of setting up an account and integrating it into our website was impressive. We now have a seamless and secure payment system in place.
The real-time reporting and analytics have given us valuable insights into our sales and customer behavior, helping us make data-driven decisions. Customer support has been top-notch; they’ve always been quick to respond to any queries we had.
One of the standout features is the flexibility to accept various payment methods, making it convenient for our diverse customer base. Transactions are swift, and I appreciate the added layers of security to protect our customers’ sensitive information.
Paystri has definitely streamlined our payment process, saving us time and effort. I highly recommend Paystri to any business looking for a reliable and efficient payment processing solution.