Paystri Contract Terms

There is no publicly available information about the standard Paystri contract at this time. As a First Data reseller, it is likely that the company’s standard pricing is similar to that offered by First Data. First Data tends to provide a basic contract of three years with an early termination fee of up to $495 and a built-in equipment lease through First Data Global Leasing. One merchant review does note being assessed a $500 early termination fee.

Paystri-On-The-Go Pricing

The company’s mobile payment processing option, Paystri-On-The-Go, appears to offer a Clover Go device with custom pricing. This plan is intended for merchants processing under $12,000 per month and charges $16 per month, 2.60% per swiped transaction, 3.25% plus $0.15 per keyed-in transaction, and $39 for the card reader.

Industry-Average Terms

We have located a few Paystri complaints that describe higher-than-expected fees, and the company’s pricing appears to be roughly standard for the industry. Given these factors, it is unlikely that Paystri’s contract terms are competitive with the cheapest merchant accounts.

Low Complaint Total

We are currently able to locate a handful of Paystri complaints, none of which accuse the company of being a ripoff or a scam. Complainants mention a poor company culture, dishonest sales tactics, high fees, and unreliable customer support. We have included complaints filed against Merchant Consulting Group because the two organizations do not appear to be materially different.

Paystri Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Paystri. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Paystri Customer Support Options

The Paystri website claims to offer 24/7/365 support but does not list a dedicated customer support number. We will take the company at its word for now, but merchants should not assume that they will have access to live support. The company’s current customer support options do not qualify it as a top-rated customer service processor.

Clean Complaint Record

Paystri currently has an “A+” rating with the Better Business Bureau and has been accredited since 2008. The company has received 0 complaints in the past 36 months.The company has not received any informal reviews either.

An “A” Performance

Given the company’s low complaint total, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Inside/Outside Sales Team

Paystri appears to rely on a combination of telemarketing, independent sales agents, and an in-house sales team to market its products. The use of independent sales agents is typically linked to elevated complaint rates, and we have located a handful of Paystri complaints that mention undisclosed contract terms, incomplete documentation, and misrepresented costs. We have also found a number of complaints from former Merchant Consulting Group agents that describe poor agent support and dishonest training practices.

No Misleading Quotes

Paystri does not appear to list any misleading rate quotes or unrealistic guarantees in its official materials. If you suspect that Paystri is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.