Paystri Overview

Formerly Known as “Merchant Consulting Group”

Founded in 2005, Paystri is a merchant account provider that serves most standard business types. The company operated under the name “Merchant Consulting Group” until 2018 when it rebranded to Paystri. Despite its baking-themed branding, the company also resells the merchant services of First Data and Clover products for merchants outside of the restaurant industry.

Paystri Location and Ownership

Paystri is headquartered at 201 Washington St #214, Salem, Massachusetts, and is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. Jonathan Arst is the CEO of Paystri.

Paystri Review Table of Contents

  • Costs & Contract: Paystri appears to offer variable contract terms depending on each merchant’s business type and processing history. Alternatively, merchants can choose a month-to-month contract.
  • Complaints & Service: Paystri has received fewer than 10 public complaints.
  • BBB Rating: Paystri currently has an “A+” rating and has received 0 complaints in the last 3 years. The company has been accredited by the Better Business Bureau since 2008.
  • Sales & Marketing: Paystri hires independent sales agents and has received some complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Paystri
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Products & Services Offered

  • Debit and credit card processing
  • Online payment gateway
  • Developer integrations
  • Mobile payment processing

Types of Businesses Served

  • Retail
  • E-commerce
  • Mobile

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Paystri Rates, Fees, and Costs

Key Points

Swiped Rate 2.60%
Keyed-In Rate 3.25% + $0.15
Early Termination Fee Up to $500
PCI Compliance Fee Undisclosed
Equipment Lease Terms 48 Month (locked)

Paystri Contract Terms

There is no publicly available information about the standard Paystri contract at this time. As a First Data reseller, it is likely that the company’s standard pricing is similar to that offered by First Data. First Data tends to provide a basic contract of three years with an early termination fee of up to $495 and a built-in equipment lease through First Data Global Leasing. One merchant review does note being assessed a $500 early termination fee.

Paystri-On-The-Go Pricing

The company’s mobile payment processing option, Paystri-On-The-Go, appears to offer a Clover Go device with custom pricing. This plan is intended for merchants processing under $12,000 per month and charges $16 per month, 2.60% per swiped transaction, 3.25% plus $0.15 per keyed-in transaction, and $39 for the card reader.

Industry-Average Terms

We have located a few Paystri complaints that describe higher-than-expected fees, and the company’s pricing appears to be roughly standard for the industry. Given these factors, it is unlikely that Paystri’s contract terms are competitive with the cheapest merchant accounts.

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Response from Paystri

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Paystri Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are currently able to locate a handful of Paystri complaints, none of which accuse the company of being a ripoff or a scam. Complainants mention a poor company culture, dishonest sales tactics, high fees, and unreliable customer support. We have included complaints filed against Merchant Consulting Group because the two organizations do not appear to be materially different.

Paystri Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Paystri. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Paystri Customer Support Options

The Paystri website claims to offer 24/7/365 support but does not list a dedicated customer support number. We will take the company at its word for now, but merchants should not assume that they will have access to live support. The company’s current customer support options do not qualify it as a top-rated customer service processor.

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Response from Paystri

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Paystri BBB Rating Summary

Key Points - BBB

Product & Service Complaints 2
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Clean Complaint Record

Paystri currently has an “A+” rating with the Better Business Bureau and has been accredited since 2008. The company has received 0 complaints in the past 36 months.The company has not received any informal reviews either.

An “A” Performance

Given the company’s low complaint total, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

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Response from Paystri

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

Paystri appears to rely on a combination of telemarketing, independent sales agents, and an in-house sales team to market its products. The use of independent sales agents is typically linked to elevated complaint rates, and we have located a handful of Paystri complaints that mention undisclosed contract terms, incomplete documentation, and misrepresented costs. We have also found a number of complaints from former Merchant Consulting Group agents that describe poor agent support and dishonest training practices.

No Misleading Quotes

Paystri does not appear to list any misleading rate quotes or unrealistic guarantees in its official materials. If you suspect that Paystri is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

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Response from Paystri

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Our Opinion of Paystri

Solid Option for Most Merchants

According to all available information, Paystri rates as a dependable merchant services provider. The company’s sales approach and contract terms appear to be about average for the industry, but its complaint total remains low. Even when dealing with companies that rate highly by our standards, we urge merchants to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated merchant accounts.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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