The Ultimate Guide to Polaris Payments: A Must Read Before You Sign Up

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Polaris Payments

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of Polaris Payments

Pros

Transparent pricing structure
No long-term contracts
Next-day funding available
Diverse POS solutions
Mobile payment options

Cons

Potential variable rates
Potential variable rates
Limited online information
Limited industry experience
No proprietary gateway

Overview

In this review of Polaris Payments, a credit card processor known for transparent pricing and flexible terms, we provide a detailed look at what the company offers; merchant accounts, virtual terminals, e-commerce solutions, diverse POS systems, mobile processing and next-day funding. We examine pricing and contract terms to see how straightforward they really are, and assess customer feedback and support quality to identify both strong points and areas of concern. We also compare Polaris’s offerings with other providers to help you decide if the features, reliability, and value align with what your business needs.

About Polaris Payments

Screen Capture Polaris Payments Homepage
Polaris Payments Homepage

Polaris Payments, founded in 2011, is a merchant account provider that offers credit card processing for most standard-risk business types. The company is a broker and does not disclose the identity of its backend processor on its website, but its website states that it is not “tied to any one brand or rate,” meaning the company resells the services of several larger entities.

Products & Merchant Services

Payment Processing

Polaris Payments provides services for payment processing, aimed at helping businesses manage credit card and electronic transactions.

POS Solutions

Polaris Payments collaborates with POS solution providers like i3 Verticals, Aloha, Clover, NCR, Poynt, and Silver Cloud. These partnerships allow them to offer various point-of-sale systems, which can be customized to meet different business requirements.

Next Day Funding

One feature offered by Polaris Payments is next-day funding. This service can help businesses improve their cash flow by providing quicker access to their funds.

Mobile Solutions

Polaris Payments also provides mobile solutions for businesses that need to accept payments outside traditional settings.

Data Reporting and Analytics

Polaris Payments includes data reporting and analytics in their service offerings. These tools are designed to help businesses monitor sales, analyze trends, and make data-driven decisions.

e-Commerce Solutions

For online businesses, Polaris Payments offers e-commerce solutions that can integrate with existing websites.

Growth Solutions

Polaris Payments offers several tools to support business growth, including social media management, text clubs, digital punch cards, marketing services, and cash advances.

Charitable Giving and Non-Profit Support

Polaris Payments is also involved in charitable activities. They allocate a portion of their profits to charity and offer lower processing rates for non-profit organizations.

Customer Reviews & Sentiment

No Merchant Complaints

We are unable to locate any negative Polaris Payments reviews, and there is no outward indication that the company is a scam or a ripoff. It is possible that some Polaris Payments complaints are instead filed against its backend processor, but for the time being, we are inclined to believe that the company simply offers helpful enough customer support to keep any complaints in-house. If you have your own Polaris Payments review to make, please do so in the comments below.

Polaris Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Polaris Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Polaris Payments Customer Support Options

The company offers live chat, phone, and email contact options on its website. Given the overall lack of complaints filed against the company, we will award Polaris Payments an “A” rating at this time. However, it’s worth noting that its customer support options do not qualify it as a top-rated payment processor for customer service.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A
Google Maps5
Average Rating5

PaymentPop Rating for Polaris Payments

Negative Feedback

There are no negative reviews published about Polaris Payments on the PaymentPop website.

Positive Feedback

Worked with Polaris and a non-profit, great experience and for a better price.

Polaris Payments BBB Rating

Polaris Payments currently has an “A+” rating with the Better Business Bureau and was formerly accredited with the BBB since 2017 but is no longer accredited. The company has received 0 complaints in the past 36 months. It also has not received any informal negative reviews.

What Merchants Say

Though Polaris Payments has not received any complaints, it formerly received 5 informal reviews, all of which are positive. The most recent review praised the company’s attentive customer service:

I cannot say enough about Polaris Payments. They are extremely knowledgable and helpful not to mention friendly and easy to work with. I switched my main business over to Polaris and was so happy with them so I ended up switching my other business over to them as well. I would recommend to anybody!

Great customer service is a hallmark of a top merchant account provider. Readers should consider their best options for customer service before signing a contract.

An “A” Performance

In light of Polaris’s clean complaint record, we agree with the BBB’s rating. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Google Maps Rating for Polaris Payments

Polaris Payments has a 5 out of 5 star rating based on 40 user reviews on Google Maps.

Positive Feedback

Excellent Service from a Reputable Local Merchant Processor.
Great, Friendly support on questions regarding processing, batching etc.
Simple to understand rate & fee structures.
Low cost equipment and knowledgeable, experienced
vendor.
FIVE STARS

Negative Feedback

There are no negative reviews published about Polaris Payments on Google Maps.

Processing Rates & Fees

Understanding Polaris Payments Contract Terms

Details about the standard Polaris Payments contract are scarce. While Polaris Payments asserts on its website that there are no lengthy contracts, hidden fees, and emphasizes transparent pricing, specific contract terms are not publicly available. Despite the absence of detailed information on the website, there are no client complaints referencing specific rates or fees. Notably, Polaris Payments advertises i3 Verticals as the payment processor for the various POS systems it promotes.

E-commerce Solutions and Pricing

Apart from its in-store payment processing services, Polaris Payments also allocates a section of its website to showcase its virtual terminal and payment gateway services. The company is listed as a reseller of the TranSafe and Authorize.Net payment gateways. Standard Authorize.Net agreements typically include a rate of 2.30% plus $0.30, a $25 monthly gateway fee, and a $0.10 batch fee.

No Significant Concerns

The absence of complaints about Polaris Payments on consumer protection forums suggests a general satisfaction with the company’s contract terms among its clientele. However, there is no clear indication that Polaris’s pricing is competitive with the cheapest credit card processors in the market. For individuals with specific insights into the standard Polaris Payments contract, including early termination fees, monthly minimum fees, or PCI Compliance fees, your input is valuable and encouraged to be shared in the comment section below this review.

Polaris Payments e-commerce
Discover Polaris Payments’ array of e-commerce solutions, including virtual terminals and payment gateways

Employee Reviews & Sales Practices

Inside Sales Staff

Polaris Payments appears to market its services primarily through an in-house sales team, referral partnerships, and traditional advertising. There is no evidence at this time that the company employs independently contracted sales agents, and we are unable to find any Polaris Payments reviews that mention deceptive conduct by the company’s sales agents.

No Deceptive Quotes

As an additional point in the company’s favor, the Polaris Payments website does not promote any misleading rate quotes or unrealistic guarantees. In general, there aren’t any red flags when it comes to Polaris Payments’ marketing tactics. That said, we always recommend that business owners consider a third-party statement audit to find and eliminate hidden fees.

Polaris Payments Competitors

Compare Polaris Payments to competitors that earned top marks.

Bottom Line

Polaris Payments is rated as a reliable credit card processing provider based on all available information. The company has not garnered any public complaints and avoids using deceptive sales tactics in its marketing. However, our rating for Polaris Payments may evolve as additional client feedback emerges.

To ensure transparency and secure the best deal, potential clients should inquire about all possible contract terms before enrolling and compare Polaris Payments’ rates with those of top-rated providers. By taking these precautions, businesses can make an informed choice that aligns with their unique payment processing needs.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Polaris Payments

Contact & Customer Support
Founder and CEOJason Keil
Headquarters220 2nd Ave S, Seattle, Washington 98104
Seattle Office(206) 905-4125
Nashville Office(615) 640-1396
Websitepolarispayments.com