Primary Merchant Solutions Reviews & Complaints

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Company Overview

Primary Merchant Solutions is a merchant account provider that also goes by the name of Merchant on the Move. Its alias appears to refer to a software product offered by the company as well as an alternate business name.

Primary Merchant Solutions Payment Processing

Primary Merchant Solutions processes all major debit and credit cards for most business types. The company provides EMV card readers and swipers, check processing, e-commerce solutions, wireless payments, recurring billing, gift and loyalty programs, and reporting services in addition to merchant accounts.

Merchant Accounts with Primary Merchant Solutions

A significant part of the services offered by Primary Merchant Solutions is the provision of merchant accounts. These accounts allow businesses to accept payments from credit and debit cards. They function as an intermediary between the business's bank and the customer's credit card company or bank.

Payment Gateway Services

Another key offering of Primary Merchant Solutions is its payment gateway service. The company provides a secure platform for processing online transactions, offering an additional layer of security to both the business and the customer.

Point of Sale Systems

Primary Merchant Solutions also offers Point of Sale (POS) systems. These systems are crucial for businesses that operate in a physical location and need to process in-person transactions.

Fraud and Risk Protection

Like many credit card processing services, Primary Merchant Solutions offers fraud and risk protection measures. These features aim to protect businesses from potentially fraudulent transactions and the risks associated with them.

Primary Merchant Solutions Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A
Recent Lawsuits No

Clean Complaint Record

We have conducted an extensive search and could not find any Primary Merchant Solutions reviews that accuse the company of being a ripoff or a scam. While the company’s Merchant on the Move service has garnered multiple positive reviews in the Google app store, it’s essential to note that this may not fully reflect the quality of its merchant services contract and overall service. Nevertheless, the complete absence of any complaints about the company suggests that it maintains a proactive and responsive customer service team, which is commendable.

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Primary Merchant Solutions Lawsuits and Fines

No outstanding class-action lawsuits or FTC complaints have been found filed against Primary Merchant Solutions. Clients dissatisfied with the company’s services and seeking non-litigious resolution should consider reporting their concerns to the relevant supervisory organizations.

Primary Merchant Solutions Customer Support Options

While Primary Merchant Solutions primarily offers customer support through an email form on its website, this mode of communication appears to provide adequate service to its clients. We have therefore rated it with an “A” in this section. However, it falls short of being considered a top merchant account provider for customer service.

Primary Merchant Solutions Customer Service Information

  • (631) 873-2100 – General Support
  • (631) 873-2141 – Fax

Other Support Options

Primary Merchant Solutions Online Ratings

Here's How They Rate Online

No Profile

As of this review, Primary Merchant Solutions is not listed with the Better Business Bureau. Given the fact that it has no BBB rating and we do not have a great deal of information about its contract or complaint history, we will not factor a BBB profile into the company’s rating at this time.

Primary Merchant Solutions Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Processing Rates Variable
Monthly & Annual Fees Unclear
Equipment Leasing Yes

Primary Merchant Solutions Pricing

Information on the standard contract for Primary Merchant Solutions is limited. The Merchant on the Move website lists a rate of 1.69% for swiped transactions and 2.2% plus $0.30 for keyed transactions, alongside a monthly fee of $24.95. It remains uncertain if this reflects the standard pricing for all accounts with Primary Merchant Solutions. The company is believed to be a reseller for a larger processor, though the identity of this processor has not been disclosed.

Primary Merchant Solutions promotes the advantage of processing transactions without a traditional payment terminal, highlighting the potential to bypass expensive equipment leases by opting for a virtual terminal solution.

Virtual Terminal and Payment Gateway Pricing

Beyond storefront payment processing, Primary Merchant Solutions features its virtual terminal and payment gateway services on their website. However, specific pricing details for these services have not been made public. It is possible that additional fees, including gateway fees, technical support fees, batch fees, and other transaction rates, may be associated with these e-commerce services.

No Contract Complaints

The absence of complaints regarding Primary Merchant Solutions’ contract terms suggests general client satisfaction. Consequently, it is plausible that the company may offer competitive terms similar to those of the most cost-effective merchant accounts. Those with specific insights into the typical Primary Merchant Solutions contract, including details about early termination fees, PCI compliance fees, and contract duration, are encouraged to contribute this information in the review’s comment section.

Business owners are also recommended to review our list of the best merchant accounts for further options.

Primary Merchant Solutions Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing Possible
Misleading Marketing No
Discloses All Important Terms No

No Sales Complaints

Primary Merchant Solutions appears to rely on affiliate programs, referrals, and resellers to market its services. Although it is unclear at this time whether the company employs independent sales agents, we are currently unable to locate any Primary Merchant Solutions reviews that accuse the company’s sales team of unethical behavior.

This compares favorably to our list of best credit card processors.

No Misleading Advertising

Primary Merchant Solutions also does not appear to engage in any deceptive advertising strategies in its official materials. The lack of available complaints regarding the company’s sales approach inclines us to award its sales team an “A” at this time. If you suspect that you have had undisclosed costs added to your Primary Merchant Solutions contract, we recommend seeking a third-party statement audit to eliminate hidden fees.

Our Primary Merchant Solutions Review Summary

Our Final Thoughts

Based on available information, Primary Merchant Solutions rates as a trustworthy credit card processing provider. Its rating may shift as more information becomes available, especially since the company currently lacks a BBB rating. Even when working with a highly rated provider, business owners should diligently review all contract terms and compare pricing to top-rated processors to ensure they secure the best possible deal.

Location & Ownership

Primary Merchant Solutions is a registered ISO/MSP of Member Bank Columbus Bank and Trust Company, Columbus, Georgia. Anthony Salvaggio is listed as the CEO of Primary Merchant Solutions. Primary Merchant Solutions is headquartered at 6 Dubon Court, Farmingdale, NY 11734.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Primary Merchant Solutions Treat You?

1 User Reviews

  • Silas Lois

    I couldn’t be happier with my experience with Primary Merchant Solutions. From the moment I partnered with them for my business’s payment processing needs, it’s been smooth sailing. Their team is not only highly professional but also incredibly approachable and friendly, making the whole process feel like a breeze.

    The level of support they offer is top-notch, always there to answer any questions I have promptly. It’s evident that they genuinely care about my business’s success. With their cutting-edge technology and secure payment solutions, I’ve noticed a significant increase in transaction efficiency and customer satisfaction.

    Choosing Primary Merchant Solutions was a game-changer for my business, and I wholeheartedly recommend them to anyone in need of reliable payment processing services. They’ve truly exceeded my expectations, and I’m excited to continue growing my business with their invaluable support.

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