Primary Merchant Solutions (primaryms.com) is a merchant account provider that also goes by the name of “Merchant on the Move.” “Merchant on the Move” appears to refer to a software product offered by the company as well as an alternate business name. Primary Merchant Solutions is a registered ISO/MSP of Synovus Bank in Columbus, Georgia. The company’s website does not appear to provide any information about its time in business, its processing network, or its location, but Anthony Salvaggio is listed as the CEO of Primary Merchant Solutions.
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Primary Merchant Solutions appears to rely on affiliate programs, referrals, and resellers to market its services. Although it is unclear at this time whether the company employs independent sales agents, we are currently unable to locate any negative Primary Merchant Solutions reviews that accuse the company’s sales team of unethical behavior. Primary Merchant Solutions also does not appear to engage in any deceptive advertising strategies in its official materials.
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||$400+|
|PCI Compliance Fee||$99 Per Year|
|Equipment Lease Terms||Variable|
There is very little publicly available information about the standard Primary Merchant Solutions contract. The Merchant on the Move website currently advertises a rate of 1.69% per swiped transaction and 2.2% plus $0.30 per keyed transaction with a flat monthly fee of $24.95, but it’s unclear whether this pricing is standard for all Primary Merchant Solutions accounts. The company is likely a reseller of a much larger processor, but the identity of this processor is currently unknown. The total lack of complaints about the company’s contract terms leads us to believe that most of its clients are satisfied with their service. If you have any knowledge of the standard Primary Merchant Solutions contract (including early termination fees, PCI compliance fees, and service length), please leave that information in the comment section of this review.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||<10|
|Live Customer Support||No|
|Most Common Complaint||N/A|
We are currently unable to locate any Primary Merchant Solutions reviews that accuse the company of being a ripoff or a scam. The company’s Merchant on the Move service has multiple positive reviews in the Google app store, but this may not accurately reflect the quality of its merchant services contract and service. The complete absence of any complaints about the company suggests that it employs a proactive and available customer service team. Although Primary Merchant Solutions primarily offers customer support through an email form on its website, this line of communication appears to provide adequate service to its clients.
As of this review, Primary Merchant Solutions is not listed with the Better Business Bureau. Given the fact that it has no BBB rating and we do not have a great deal of information about its contract or complaint history, we will not factor a BBB profile into the company’s rating at this time.
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About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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