Primary Merchant Solutions Review

Category Breakdown
Sales & Marketing rated A
Costs & Contract rated A
Complaints & Service rated A plus
BBB Rating unrated

Overall Rating

A rating


Overview

Primary Merchant Solutions (primaryms.com) is a merchant account provider that also goes by the name of “Merchant on the Move.” “Merchant on the Move” appears to refer to a software product offered by the company as well as an alternate business name. Primary Merchant Solutions is a registered ISO/MSP of Synovus Bank in Columbus, Georgia. The company’s website does not appear to provide any information about its time in business, its processing network, or its location, but Anthony Salvaggio is listed as the CEO of Primary Merchant Solutions.

Primary Merchant Products and Services Industries Served
  • Debit and credit card processing
  • POS equipment
  • EBT acceptance
  • Check processing
  • Gift and loyalty programs
  • Recurring billing
  • Retail
  • E-commerce
  • Mobile

Related: Find The Best Processor For Your Business Type

Sales & Marketing | A

Key Points – Sales & Marketing
Uses independent resellers? No
Promotes deceptive rate quotes? No
Discloses all important terms? No

Primary Merchant Solutions appears to rely on affiliate programs, referrals, and resellers to market its services. Although it is unclear at this time whether the company employs independent sales agents, we are currently unable to locate any negative Primary Merchant Solutions reviews that accuse the company’s sales team of unethical behavior. Primary Merchant Solutions also does not appear to engage in any deceptive advertising strategies in its official materials.

Related: Find The Best Providers By Processor Type

Costs & Contract | A

Key Points – Costs & Contract Terms
Swiped rate: 1.69%
Keyed-in rate: Variable
Termination fee: $400+
PCI compliance fee: $99/year
Equipment lease: Variable

There is very little publicly available information about the standard Primary Merchant Solutions contract. The Merchant on the Move website currently advertises a rate of 1.69% per swiped transaction and 2.2% plus $0.30 per keyed transaction with a flat monthly fee of $24.95, but it’s unclear whether this pricing is standard for all Primary Merchant Solutions accounts. The company is likely a reseller of a much larger processor, but the identity of this processor is currently unknown. The total lack of complaints about the company’s contract terms leads us to believe that most of its clients are satisfied with their service. If you have any knowledge of the standard Primary Merchant Solutions contract (including early termination fees, PCI compliance fees, and service length), please leave that information in the comment section of this review.

Related: Best Processors For Quickbooks Integration

Complaints & Service | A+

Key Points – Complaints & Service
Total complaints: <10
Live customer support: No
Most common complaint: N/A

We are currently unable to locate any Primary Merchant Solutions reviews that accuse the company of being a ripoff or a scam. The company’s Merchant on the Move service has multiple positive reviews in the Google app store, but this may not accurately reflect the quality of its merchant services contract and service. The complete absence of any complaints about the company suggests that it employs a proactive and available customer service team. Although Primary Merchant Solutions primarily offers customer support through an email form on its website, this line of communication appears to provide adequate service to its clients.

Related: Best iPad & Tablet Point of Sale Services

BBB Report | N/A

As of this review, Primary Merchant Solutions is not listed with the Better Business Bureau. Given the fact that it has no BBB rating and we do not have a great deal of information about its contract or complaint history, we will not factor a BBB profile into the company’s rating at this time.

Related: Best Processors For E-Commerce

Bottom Line


Primary Merchant Solutions Review

Rated 4.6 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-04-27

According to all available information, Primary Merchant Solutions rates as a reliable merchant services provider. We are currently unable to confirm the company’s location, corporate history, contract details, processor, or hiring practices, so its overall rating may be subject to change once this information comes to light. The company also does not have a BBB rating at this time.

This review was originally published on 3/26/13 and was last updated on 4/27/15.

Leave your review of Primary Merchant Solutions in the comment section below:

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry. Schedule a Consultation with Phillip

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