Primary Merchant Solutions Review

Overview

Primary Merchant Solutions (primaryms.com) is a merchant account provider that also goes by the name of “Merchant on the Move.” “Merchant on the Move” appears to refer to a software product offered by the company as well as an alternate business name. Primary Merchant Solutions is a registered ISO/MSP of Synovus Bank in Columbus, Georgia. The company’s website does not appear to provide any information about its time in business, its processing network, or its location, but Anthony Salvaggio is listed as the CEO of Primary Merchant Solutions.

Key Points

  • Sales & Marketing: Primary Merchant Solutions does not engage in misleading sales tactics and has not received complaints about its sales team.
  • Costs & Contract: Primary Merchant Solutions does not disclose much information about its pricing or fees.
  • Complaints & Service: Primary Merchant Solutions has not received any public merchant complaints.
  • BBB Rating: Primary Merchant Solutions does not have a profile with the Better Business Bureau at this time.
  • Rates & Fees: How Merchants Got The Best Rates With Primary Merchant Solutions

Primary Merchant Solutions Products and Services

  • Debit and credit card processing
  • POS equipment
  • EBT acceptance
  • Check processing
  • Gift and loyalty programs
  • Recurring billing

Industries

  • Retail
  • E-commerce
  • Mobile

Response from Primary Merchant Solutions

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Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Primary Merchant Solutions appears to rely on affiliate programs, referrals, and resellers to market its services. Although it is unclear at this time whether the company employs independent sales agents, we are currently unable to locate any negative Primary Merchant Solutions reviews that accuse the company’s sales team of unethical behavior. Primary Merchant Solutions also does not appear to engage in any deceptive advertising strategies in its official materials.

Response from Primary Merchant Solutions

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Costs & Contract

Key Points - Costs & Contract

Swiped Rate 1.69%
Keyed-in Rate 2.2% + $0.30
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

There is very little publicly available information about the standard Primary Merchant Solutions contract. The Merchant on the Move website currently advertises a rate of 1.69% per swiped transaction and 2.2% plus $0.30 per keyed transaction with a flat monthly fee of $24.95, but it’s unclear whether this pricing is standard for all Primary Merchant Solutions accounts. The company is likely a reseller of a much larger processor, but the identity of this processor is currently unknown. The total lack of complaints about the company’s contract terms leads us to believe that most of its clients are satisfied with their service. If you have any knowledge of the standard Primary Merchant Solutions contract (including early termination fees, PCI compliance fees, and service length), please leave that information in the comment section of this review.

Response from Primary Merchant Solutions

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A

We are currently unable to locate any Primary Merchant Solutions reviews that accuse the company of being a ripoff or a scam. The company’s Merchant on the Move service has multiple positive reviews in the Google app store, but this may not accurately reflect the quality of its merchant services contract and service. The complete absence of any complaints about the company suggests that it employs a proactive and available customer service team. Although Primary Merchant Solutions primarily offers customer support through an email form on its website, this line of communication appears to provide adequate service to its clients.

Response from Primary Merchant Solutions

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BBB

As of this review, Primary Merchant Solutions is not listed with the Better Business Bureau. Given the fact that it has no BBB rating and we do not have a great deal of information about its contract or complaint history, we will not factor a BBB profile into the company’s rating at this time.

Response from Primary Merchant Solutions

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Primary Merchant Solutions Logo

Primary Merchant Solutions Bottom Line

According to all available information, Primary Merchant Solutions rates as a reliable merchant services provider. We are currently unable to confirm the company’s location, corporate history, contract details, processor, or hiring practices, so its overall rating may be subject to change once this information comes to light. The company also does not have a BBB rating at this time.

Hi, I’m Phillip Parker and I believe that the merchant account industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. I created this website to help you avoid the bad players, save money on fees, and get peace of mind with your merchant account. If you would like to help support my work, check out my cost analysis service. I can evaluate your statement and tell you exactly how much you're overpaying for your merchant account. Get more information here.

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