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Primary Merchant Solutions 2023: Reviews & Complaints
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Primary Merchant Solutions is a merchant account provider that also goes by the name of Merchant on the Move. Its alias appears to refer to a software product offered by the company as well as an alternate business name.
Primary Merchant Solutions Payment Processing
Primary Merchant Solutions processes all major debit and credit cards for most business types. The company provides EMV card readers and swipers, check processing, e-commerce solutions, wireless payments, recurring billing, gift and loyalty programs, and reporting services in addition to merchant accounts.
Merchant Accounts with Primary Merchant Solutions
A significant part of the services offered by Primary Merchant Solutions is the provision of merchant accounts. These accounts allow businesses to accept payments from credit and debit cards. They function as an intermediary between the business’s bank and the customer’s credit card company or bank.
Payment Gateway Services
Another key offering of Primary Merchant Solutions is its payment gateway service. The company provides a secure platform for processing online transactions, offering an additional layer of security to both the business and the customer.
Point of Sale Systems
Primary Merchant Solutions also offers Point of Sale (POS) systems. These systems are crucial for businesses that operate in a physical location and need to process in-person transactions.
Fraud and Risk Protection
Like many credit card processing services, Primary Merchant Solutions offers fraud and risk protection measures. These features aim to protect businesses from potentially fraudulent transactions and the risks associated with them.
Location & Ownership
Primary Merchant Solutions is a registered ISO/MSP of Member Bank Columbus Bank and Trust Company, Columbus, Georgia. Anthony Salvaggio is listed as the CEO of Primary Merchant Solutions. Primary Merchant Solutions is headquartered at 6 Dubon Court, Farmingdale, NY 11734.
Table of Contents
Primary Merchant Solutions Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||No|
|Most Common Complaint||N/A|
Clean Complaint Record
We are currently unable to locate any Primary Merchant Solutions reviews that accuse the company of being a ripoff or a scam. The company’s Merchant on the Move service has multiple positive reviews in the Google app store, but this may not accurately reflect the quality of its merchant services contract and service. The complete absence of any complaints about the company suggests that it employs a proactive and available customer service team. If you have your own Primary Merchant Solutions review to make, please do so below.
Primary Merchant Solutions Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Primary Merchant Solutions. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Primary Merchant Solutions Customer Support Options
Although Primary Merchant Solutions primarily offers customer support through an email form on its website, this line of communication appears to provide adequate service to its clients. We have therefore assigned it an “A” in this section, but we do not consider it to be a top merchant account provider for customer service.
Primary Merchant Solutions Customer Service Numbers
- (631) 873-2100 – General Support
- (631) 873-2141 – Fax
Other Support Options
Primary Merchant Solutions Online Ratings
Here's How They Rate Online
As of this review, Primary Merchant Solutions is not listed with the Better Business Bureau. Given the fact that it has no BBB rating and we do not have a great deal of information about its contract or complaint history, we will not factor a BBB profile into the company’s rating at this time.
Primary Merchant Solutions Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Unclear|
Primary Merchant Solutions Pricing
There is very little publicly available information about the standard Primary Merchant Solutions contract. The Merchant on the Move website currently advertises a rate of 1.69% per swiped transaction and 2.2% plus $0.30 per keyed transaction with a flat monthly fee of $24.95, but it’s unclear whether this pricing is standard for all Primary Merchant Solutions accounts. The company is likely a reseller of a much larger processor, but the identity of this processor is currently unknown.
The company’s website advertises that it offers services to process transactions without the use of a traditional payment terminal. In doing so, merchants are able to avoid costly equipment leases by using a virtual terminal instead.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Primary Merchant Solutions also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
No Contract Complaints
The total lack of complaints about the company’s contract terms leads us to believe that most of its clients are satisfied with their service. Therefore, it appears possible that the company could offer terms that are competitive with the cheapest merchant accounts. If you have any knowledge of the standard Primary Merchant Solutions contract (including early termination fees, PCI compliance fees, and service length), please leave that information in the comment section of this review.
We also encourage business owners to check out our list of the providers of the best merchant accounts.
Primary Merchant Solutions Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
No Sales Complaints
Primary Merchant Solutions appears to rely on affiliate programs, referrals, and resellers to market its services. Although it is unclear at this time whether the company employs independent sales agents, we are currently unable to locate any Primary Merchant Solutions reviews that accuse the company’s sales team of unethical behavior.
This compares favorably to our list of best credit card processors.
No Misleading Advertising
Primary Merchant Solutions also does not appear to engage in any deceptive advertising strategies in its official materials. The lack of available complaints regarding the company’s sales approach inclines us to award its sales team an “A” at this time. If you suspect that you have had undisclosed costs added to your Primary Merchant Solutions contract, we recommend seeking a third-party statement audit to eliminate hidden fees.
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