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What You Need to Know About Redstone Payment Solutions

Name: Redstone Payment Solutions
Item: Redstone Payment Solutions
Rating: 3
Author: Phillip Parker

Author: Phillip Parker

Updated: September 21, 2025

Maintained Since: October 9, 2012

+ Advertising Notice

We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Redstone Payment Solutions

Rating

3/5

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Pros

Competitive pricing options

Advanced POS systems

Fraud prevention tools

Cons

High cancellation fees

Equipment lease costs

Undisclosed contract terms

Fund holding issues

Limited transparency

Overview

In this review of Redstone Payment Solutions, we take an in-depth look at the company’s role in the merchant account industry. We cover their services and examine both the opportunities and challenges businesses may face when working with them. This includes a breakdown of Redstone’s rates, fees, and contract terms, as well as their payment processing solutions for credit cards, debit cards, e-commerce, and mobile transactions.

Customer Complaints and Industry Ratings

We’ll examine common complaints about Redstone Payment Solutions, along with industry ratings and user reviews, to offer a balanced perspective. Additionally, we’ll explore insights into their marketing strategies and employee feedback to provide a well-rounded view of the company’s overall operations.

Point-of-Sale Systems and Payment Solutions

Redstone offers point-of-sale systems designed for various industries. We will discuss their mobile payment options and online payment gateways, focusing on security measures and fraud prevention to assess how well they protect businesses and customers.

Legal Issues and Customer Support

We’ll also address controversies involving Redstone, including lawsuits and fines. This section will cover their customer support options, providing insight into how they handle merchant issues and service requests.

Pros and Cons of Redstone Payment Solutions

Finally, we’ll weigh the pros and cons of choosing Redstone Payment Solutions as your payment processor. By evaluating their services, fees, and customer support, this review aims to help you make an informed decision that best fits your business needs.

Background of Redstone Payment Solutions

Founded in 2009, Redstone Payment Solutions serves most standard-risk businesses. It appears to be a reseller of First Data (now Fiserv) merchant services and also promotes Clover as a point-of-sale solution.

About Redstone Payment Solutions

Screen Capture of Redstone Payments Homepage — Redstone Payments Homepage

Founded in 1997 and headquartered in Houston, Texas, Redstone Payment Solutions is a privately held payment processing company that serves small and medium-sized businesses across the United States. The company offers a range of services, including credit and debit card processing, mobile and e-commerce payments, point-of-sale (POS) systems, and merchant cash advances. Redstone is a registered Independent Sales Organization (ISO) of Pathward, N.A., and Woodforest National Bank. Its product suite includes Clover® POS systems, virtual terminals, and payment gateways, supporting both in-person and online transactions. Redstone also provides fraud prevention tools, PCI compliance support, and loyalty and gift card programs. While the company holds an A+ rating from the Better Business Bureau, some customer reviews have raised concerns about contract terms, early termination fees, and equipment leasing practices. Redstone employs approximately 100 to 250 people and reports estimated annual revenues between $10 million and $50 million.

Products & Merchant Services

Payment Processing

Redstone Payment Solutions provides payment processing for most major credit and debit cards. Their services include e-commerce, MOTO (Mail Order/Telephone Order), wireless payments, pay at the pump, cash advances, 24/7 customer support, online reporting, credit card terminals and point-of-sale solutions through Clover, same-day merchant account approvals, EBT (Electronic Benefits Transfer), fleet cards, gift and loyalty cards, JCB and Diners cards, check processing, PCI compliance, and fraud protection.

Point-of-Sale Systems

Redstone Payment Solutions offers point-of-sale (POS) systems tailored to the needs of various industries such as retail, hospitality, and e-commerce.

Mobile Payments

To address the increasing demand for mobile payment solutions, Redstone Payment Solutions enables businesses to accept payments via smartphones and tablets.

Online Payment Gateways

Redstone Payment Solutions provides secure online payment gateways for e-commerce businesses, ensuring smooth and safe transactions. These gateways equip merchants with the tools to process payments quickly and securely.

Fraud Prevention

Security is a priority for Redstone Payment Solutions. They offer various fraud prevention tools to protect businesses from fraudulent transactions, including address verification and encryption to safeguard sensitive customer information.

Customer Reviews & Sentiment

Overview of Feedback on Redstone Payment Solutions

Our research has uncovered around 30 negative reviews for Redstone Payment Solutions across various consumer protection sites beyond the BBB. Accusations label the company as a scam or ripoff, with complaints frequently highlighting issues such as steep early termination fees ranging from $3,000 to $5,000, unclear contract terms, fund holds, and lack of accessible customer support. The severity and nature of these complaints have significantly impacted Redstone Payment Solutions’ reputation, more so than the sheer number of reviews. We encourage users to contribute their own experiences with Redstone Payment Solutions in the comments section to provide a broader perspective.

Customer Support Availability

Redstone Payment Solutions advertises around-the-clock customer support via a dedicated phone line, indicating a commitment to providing continuous assistance to their clients.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop	1
BBB Rating	N/A
Google Maps	3.5
Our Rating	3
Average Rating	3.25

PaymentPop Rating for Redstone Payment Solution

Negative Feedback

I have been waiting patiently for a month regarding a 1099 form for my taxes. I called mid February and was told it would be 7 to 10 days before it would be sent. It is March 21 and its been over a month. No one seems to care whther I get what I have requested. I am not a HAPPY CAMPER

Positive Feedback

There are no positive reviews published about Redstone Payment Solution on the PaymentPop website.

Redstone BBB Rating

On a previous review, Redstone Payment Solutions had an average customer review rating of 4.4 stars and a grade of “A+” on the Better Business Bureau based on 11 customer reviews. Redstone no longer has a rating or any customer reviews on the Better Business Bureau website.

Negative Feedback

On a previous update the BBB profile had the following user review, but it has since been removed.

The local sales agent was quite persistent to get my business, and upon his learning of the poor customer service I received with other providers, he was very assuring that this would be different. I signed up in January and within 1-2 months, I was being charged for fees not included in my quote, and was promised a refund, which never occurred. After several follow-up attempts since to determine how these ongoing extra charges would be resolved, and inquiring into what appeared to be rates overall higher than expected, my issue was never resolved. I only received excuses and untimely email responses, and many times the promise to reply was broken. Fortunately the cancellation process was somewhat easy (I did share the details of my experience with Redstone), although I had to provide proof via earlier email correspondence that any cancellation fees would be waived. In the middle of Summer as an AC company, cancelling with Redstone and finding another provider was certainly not a welcome nor timely task.

Positive Feedback

On a previous update the BBB profile had the following user review, but it has since been removed.

No one’s perfect but they’re pretty close, in this case it all has to do with your representative.. Rosa has been excellent response to every concern quickly… The PCI compliance is a pain in the you know what so I let Rosa handle it… I’m constantly having credit card processors approach our business with a better hula hoop… Beware And check them out closely because they usually can’t follow through.. if you have to pay a little more you might be safer with a good representative….. After several different processes and several different Representatives over the years Rosa and redstone and I put the emphasis on Rosa have been great… Ed Forester Castillo grass company Magnolia Texas

Google Maps Rating for Redstone Payment Solutions

Redstone Payment Solutions has a 3.5 out of 5 star rating based on 35 user reviews on Google Maps.

Positive Feedback

Transparent, month to month, caring, responsive and professional. As a former small business owner, I can’t believe this company exists. They actually help people save money. Give them a try. Put them to the test. You won’t be disappointed. One of a kind processor.

Negative Feedback

Very frustrating to deal with this company. First, I arranged a payment plan to pay off my POS system and they charged me for the entire thing anyway, all at once and without notice. Then, they hit me with hidden fees the first two months. And you guessed it… Customer service is a nightmare to deal with. They have given me the runaround, transferring me from one agent to another, and from one department to another. IT IS IMPOSSIBLE TO CANCEL THEIR SERVICES!! Plus they have higher service fees compared to other companies. I would NEVER recommend this company to anyone, especially anyone starting a small business.

Processing Rates & Fees

Redstone Payment Solutions Pricing

Based on the Redstone Payment Solutions Program Guide, their standard contract typically spans three years with the option for automatic renewal for up to three additional years. While specific rates are not provided, they may resemble those of First Data (Fiserv), given their reseller status. Under a typical First Data (Fiserv) contract, businesses processing up to $50,000 monthly incur a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Those exceeding $50,000 monthly face a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19.

The contract also entails a Liquidated Damages early termination fee, which could be as high as $495 or calculated based on the remaining months multiplied by the client’s average monthly costs.

Virtual Terminal and Payment Gateway Pricing

Apart from their in-store payment processing, Redstone Payment Solutions promotes virtual terminal and payment gateway services on their website, without disclosed pricing. Additional charges like gateway fees, technical support fees, batch fees, and transaction rates typically apply to these e-commerce services.

Contract Feedback

Some online reviews of Redstone Payment Solutions express dissatisfaction with the contract terms, particularly concerning the early termination fee. Clients have requested a lower termination fee, signaling discontent with the contract terms. Businesses aiming for cost savings may find better options with top-rated budget merchant account providers.

Additional Charges

While there are reports of a $40 monthly minimum fee, detailed information on transaction rates is scarce. Your insights into these costs would be valuable. We also recommend exploring our list of the best merchant accounts.

Redstone Payment Solutions point of sale — Redstone Payment Solutions equipment is leased through Fiserv’s Clover program

Lawsuits & Legal History

To date, no significant class-action lawsuits or Federal Trade Commission (FTC) complaints against Redstone Payment Solutions have been identified. For individuals seeking resolutions outside of court, reporting the company to relevant supervisory bodies is an advisable course of action.

Employee Reviews & Sales Practices

Several Sales Complaints

Redstone Payment Solutions appears to utilize telemarketing and independent sales agents to market its services. This hiring practice can often produce an untrained, unregulated sales team, which is in turn linked to elevated complaint rates among clients. In this case, we are able to locate multiple Redstone Payment Solutions reviews that mention persistent sales calls and nondisclosure of contract terms by the company’s sales agents, specifically with regard to the company’s contract length and early termination fee. This does not compare favorably to our list of best credit card processors.

Sales Agent Issues

It appears that these issues may stem from the conduct of independent sales agents, as the company itself does not engage in deceptive advertising strategies in its official materials and even provides its program guide online for anyone to view. If you suspect that Redstone Payment Solutions is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Redstone Payment Solutions Competitors

Compare Redstone Payment Solutions to competitors that earned top marks.

Pricing

Bottom Line

Redstone Payment Solutions is currently rated as an average credit card processing provider. The company maintains a low complaint rate, which aligns with its size and time in business. However, some complaints indicate that it charges a notably high early termination fee. An uptick in recent complaints has contributed to its lower rating. This trend is troubling, and the company’s overall rating may fluctuate as more information about its contract terms is confirmed.

For businesses considering Redstone Payment Solutions for their merchant services, it is crucial to carefully examine all contractual documents and fully understand the terms before signing up. Given recent concerns and the company’s current standing, we advise merchants to compare Redstone’s pricing to top-rated merchant accounts to ensure they receive the best possible deal.

Read Actual User Reviews

See User Reviews Write a Review

All user reviews have been moved to our partner, PaymentPop.com

Contact Redstone Payment Solutions

Contact & Customer Support
President and CEO	Larry Petru
Headquarters	10406 Lake Rd., Suite 200, Houston, Texas 77070
Toll-Free General Customer Service	(855) 777-1007
Sales Inquiries	(800) 311-1225
Additional Support Channels	Online Contact Form
Website	redstonepaymentsolutions.com

About Us

CardPaymentOptions.com

Established 2009

My name is Phillip Parker, and I started this website back in 2009 as a simple blog to call out shady credit card processors that were taking advantage of small business owners. At the time, I had no idea this side project would grow into a leading voice pushing for transparency and integrity in the payment processing industry. I also didn't anticipate just how far some of these companies' owners would go to try to silence me.

I was recruited out of college for a sales role with a credit card processor. At the time, I didn't realize the “training” was really about tricking me... into selling business owners expensive processing with hidden fees and long-term service agreements. In my first few sales, I unknowingly cost friends and family thousands of dollars after they trusted me to switch their services. When it finally clicked that something was seriously wrong, I was furious. I quit immediately and made a promise to expose that company and any others operating the same way. That promise is what led to the creation of this website.

As I wrote about these processors, their tactics, and the people behind them, the articles started to spread among business owners. News organizations picked up the stories, readers shared them online, and traffic to the blog took off. Unsurprisingly, that also caught the attention of the companies and individuals I was exposing.

Over the last 17 years, I've received several anonymous death threats and defeated four lawsuits meant to intimidate me into taking my blog down. Their efforts to muzzle me only made my determination to expose them even stronger, leading me to work with state authorities to help shutdown some of the worst offenders.

I'm proud to say that of the millions of people who have read my work, thousands have taken the time to write and thank me for helping them narrowly avoid a very costly mistake. This blog has played a small role in pushing the industry toward more ethical practices - but there are still bad actors out there, which means the work isn't done.

If I can offer one piece of advice, it's this: get every promise in writing, and take the time to review contracts carefully. Tools like ChatGPT can help surface red flags and uncover expensive surprises buried in the fine print.

If you've made it this far, thank you for reading. I truly appreciate you being here, and I wish you every success with your business.

Our Research Methodology

Pricing & Fees

We analyze all costs including rate structures (interchange-plus, tiered, flat-rate, etc), monthly fees, equipment costs, early termination fees, and hidden charges. This data is gathered from service agreements, statements and client feedback.

Features & Technology

Evaluation of POS systems, e-commerce integrations, mobile capabilities, reporting tools, recurring billing..., and developer resources. When possible, we directly test services and hardware. Otherwise, we rely on client feedback and public information.

Customer Support

We evaluate availability across phone, email, chat, and social channels. Measuring hold times, night and weekend availability, and client feedback regarding effectiveness, professionalism, and resolution rates.

Contract Terms & Conditions

We review service agreements and equipment contracts for reasonability, transparency, and fairness. We focus on uncovering any predatory clauses, such as unjustified early termination fees, hidden costs, and unclear cancellation policies.

User Experience

We comb the internet and interview current and former clients to evaluate the overall user experience and identify any common pain points that may impact the user experience.

Sales & Marketing Practices

We evaluate sales tactics, marketing materials, and client feedback to determine the level of transparency and ethical nature of the provider's approach. Does the provider publicly disclose pricing? Do they use teaser rates? We score based on these and other factors.

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