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The Small Business Growth Alliance (SBGA) is a merchant account provider that claims to be headquartered in Henderson, Nevada. The company lists Merchant Services, Inc. as a partner/product and there is a great deal of evidence indicating that the SBGA is simply a DBA or subsidiary of Merchant Services, Inc. Vanguard Web Management, MCA, FedEx, and QuickBooks are listed as other partners or products of SBGA. In addition to providing merchant accounts, the company advertises Clover as a POS solution.
Small Business Growth Alliance Payment Processing
Small Business Growth Alliance processes all major debit and credit cards for small businesses. They offer POS systems through Clover, gift cards, e-commerce options, mobile payments, recurring billing, payroll services, web marketing solutions, accounting, shipping services, and capital funding.
Location & Ownership
Merchant Services, Inc., is a registered ISO of Wells Fargo Bank, N.A., Concord, and the SBGA is located at 10624 S Eastern Ave #360, Henderson, NV. It should be noted that this address appears to be a UPS Store, which means that the physical company is probably located elsewhere. The SBGA website states that its electronic payments are provided by Merchant Services, Inc., and 2 executive-level employees of Merchant Services, Inc.— Jason Moore and Robert Parisi — were previously reported as the president and director, respectively, of SBGA. LinkedIn lists Jesse Garcia as owner and Will Evans as President and CEO of SBGA.
ATable of Contents
- Costs & Contract: Appears to offer a three-year contract with…
- Complaints & Service: Complaints number more than 50 on…
- BBB Rating: Has an “A+” rating and has received 25 complaints and 20 reviews in the past 3 years. The company has been…
- Sales & Marketing: Appears to hire independent sales agents and has received…
Should You Trust Small Business Growth Alliance?
Lawsuits, Reviews & Complaints
Here's Who We Trust.
Total Online Complaints
Live Customer Support
Most Common Complaint
Many Severe Complaints
There are currently over 50 negative Small Business Growth Alliance reviews online, many of which accuse the company of being a scam. Common SBGA complaints include deceptive telesales practices, nondisclosure of contract terms, expensive contract terms, and poor customer service. These Small Business Growth Alliance complaints are more or less identical to the complaints that we have seen filed against Merchant Services, Inc. If you have your own Small Business Growth Alliance review to make, please do so in the comments below.
SBGA Complaint Response
The SBGA has responded to two of its complaints on Ripoff Report by paying Ripoff Report for arbitration, which essentially expunges parts of the complaints deemed to be untruthful. It does not appear to have directly responded to the other complaints. Merchants who are unable to obtain relief through the company’s customer service team are encouraged to cancel their merchant accounts without paying a fee.
Small Business Growth Alliance Lawsuits and Fines
The Small Business Growth Alliance’s parent company, Merchant Services, Inc. was the subject of a class-action lawsuit filed in 2010 that contained the following allegations:
Plaintiffs allege that Settling Defendants misrepresented and omitted the costs, term, early termination penalties, and other provisions of the processing agreements and leases and unlawfully collected commissions, cancellation fees and other amounts via automatic withdrawals from merchant bank accounts. Plaintiffs also allege that Settling Defendants forged signatures and modified contracts and authorization forms for electronic debits after those contracts and forms had been signed. Plaintiffs additionally contend that Settling Defendants’ sales practices violated rules of MasterCard. Plaintiffs further assert that if customers defaulted on payment, Settling Defendants engaged in improper collection efforts by making unlawful credit inquiries on the personal credit reports of the personal guarantors who signed the agreements.
The claims against Merchant Services, Inc. were settled in 2013 with each member of the settling class receiving up to $350. Merchant Services, Inc. remains an active business, but the company agreed per the terms of the settlement to make the following changes:
By December 20, 2013, the Settling Defendants have agreed to make a variety of changes to their marketing materials to ensure future customers have additional disclosures. They agreed to register any fictitious business names that they intend to use, such as “Merchant Services.” In addition, if they continue to use cost comparison forms, such as the rate estimation comparison sheet, they agreed that document shall contain preprinted information listing or designated areas in which the following information shall be written: the name of the registered independent sales organization involved in the transaction; the entity through which bankcard processing services would be provided; the entity through which leasing services (if any) would be provided; the fact that processing rates are estimated and that higher rates may apply depending on the type of card, including mileage and rewards cards; the fact that equipment leasing is optional; and the fact that a cancellation fee will apply for early termination. Finally, the Settling Defendants agreed to have sales representatives leave with the prospective customer a copy of the above document and a current business card containing his or her current business address, phone number, and email address.
Small Business Growth Alliance Customer Service Options
The company’s website does not specify whether it offers direct phone support on its website. One especially illuminating comment from an employee can be seen in this comment thread. The appointment setter’s comments include the following:
“Owners like you give us ‘telemarketers’ a bad rap, what aren’t you interested in? why are you hanging up on me when i introduce myself? I was taught proper telephone etiquette, did you miss that day in class? if this is the way you handle your business with a customer perhaps you should consider the estimated life of said business.”
We have located a single Small Business Growth Alliance phone number, though it is unclear who services it:
(800) 889-7242 – General Support
Merchants reviewing their options for payment processing services would be better suited with a company that offers great customer service.
Is the BBB Rating for Small Business Growth Alliance Accurate?
Better Business Bureau Profile
See Which Processors Offer No Monthly Fees And No Contracts.
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Nearly 30 Complaints
Small Business Growth Alliance is listed as SBGA Inc with the Better Business Bureau and currently has an “A+” rating and has been accredited by the BBB since 2013. The company has received 25 complaints to its BBB profile in the past 36 months. Only 8 of these 25 complaints were resolved by the company to the satisfaction of the merchant. The remaining 17 were resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Say
The SBGA has also received 20 informal reviews, 5 of which are positive and 15 of which are negative. The most recent negative review describes excessive sales calls:
Constant cold calling. Evasive about who they are and why they’re really calling you (to sell you a service). They do not honor requests to be taken off their call list, and I would never trust a company that uses sales tactics like this.
Merchants can learn the best ways to negotiate their fees upfront to avoid these issues
A “C” Performance Overall
In light of the company’s complaint total and resolution ratio, and taking into account the BBB profile for Merchant Services, Inc., we have adjusted the BBB’s rating to a “C” for our purposes.
How Expensive is Small Business Growth Alliance Service?
Rates, Fees, and Contract Terms
Don't Fall Into An Expensive Trap. See Who The Worst Processors Are.
Monthly & Annual Fees
1.00% - 4.99%
According to the SBGA website, the company’s electronic payments are provided by Merchant Services, Inc. Merchant complaints indicate that the standard Merchant Services, Inc. rates and contract involve a three-year agreement with a $495 early termination fee, a $134 “data protection” fee, a monthly minimum fee that can rise as high as $75 per month, a monthly PCI non-compliance fee of $19.95, a monthly statement fee of $7.50, and other various fees. Merchants (and employees) also mention long-term equipment leases through Northern Leasing Systems that ultimately cost thousands of dollars over the life of the lease. Merchants are advised to purchase equipment rather than lease whenever possible. We also encourage merchants to check out our list of the providers of the best merchant accounts.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, SBGA also dedicates a portion of its website to advertising its virtual terminal and payment gateway. However, like Merchant Services, Inc., Small Business Growth Alliance fees and pricing are not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
SBGA’s contract terms appear to lock merchants into long-term agreements that overcharge them for the products and services they receive. In general, the knowledge we have about SBGA’s contract terms prevents us from classifying the company as a low-cost merchant account provider.
Does Small Business Growth Alliance Use Deceptive Marketing?
Advertising & Sales Strategy
Audit Your Current Statement To Find Its Hidden Fees
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Employs Independent Resellers
Advertises Deceptive Rates
Discloses All Important Terms
Not What It Appears To Be
The Small Business Growth Alliance presents itself as a membership-based organization that “provide[s] our members with essential products, services and educational resources that allow you to successfully address your most essential business needs.” However, Small Business Growth Alliance reviews from both employees and merchants strongly suggest that the SBGA is primarily in the business of selling merchant services and that it uses its name and branding to convince merchants that it serves in some kind of merchant advocacy role. Unlike a true fee-reduction service, SBGA’s first priority is to switch merchants over to one of its merchant account contracts. This does not compare favorably to our list of best merchant services providers.
SBGA Telemarketing Complaints
This 800notes thread details an instance in which an SBGA representative “called and told my customer service rep that they were ‘confirming’ an appt for tomorrow at 10am with me (the owner) to review our credit card charges and determine the amount of a refund we were due for overcharges for our merchant services […] Only problem is, I didn’t call SBGA for any merchant services help or consultation and I am angry that they used a lie to gain access to me and my time through my company customer service rep who would not have known any better.” Another Small Business Growth Alliance review states that “Jennifer called on my work line acting like it was urgent for me to return call. Said she was from ‘Merchant Services’ (what business????) and that we may have had some increases in our fees and she needed to speak to me immediately about that.” These types of sales calls, which verge on “slamming,” are cited repeatedly in Small Business Growth Alliance complaints.
Insiders Speak Out
Complaints from employees only confirm the merchant reports. One such Small Business Growth Alliance review claims that “the recruiters lie like hell, they tell you it is a ‘business consulting’ job working with small businesses, but in truth you’re selling and pushing one thing, payment card processing and all the other things in your bag are just total BS products and services.” Another SBGA review from a recruiter at the company states that “we as recruiters tell [the agents] that they receive ‘lead generation support’ which comes in the form of a call center rep setting up bogus appointment s that most of the time the store owner didn’t agree upon […] It’s a bait n switch scenario, they get customers signed up for multiple services, lease them hardware and make the merchant pay ridiculous fee for getting out of s processing contract.” These reports seem to describe a standard hiring mill within the credit card industry.
Poor Hiring Practices
SBGA employs a large team of telephone appointment setters and independent sales agents (called “independent business consultants” within the organization), which may explain why agents would resort to less-than-straightforward tactics to land accounts. Considering the reports we have found and the history of Merchant Services, Inc., we have assigned the SBGA a “D” rating in this section.