SMB Global Reviews & Complaints

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How did they treat you? ▼


In this review of SMB Global, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including high-risk merchant accounts, point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will have a clear understanding of whether SMB Global meets your payment processing needs.

About SMB Global

Founded in 2016, SMB Global is a merchant account provider that primarily caters to high-risk and hard-to-place business types. The company claims to be partnered with 15 domestic and offshore banks, which gives it the flexibility to process payments for the adult, collections, e-cigarette, firearm, online furniture, multi-level marketing, nutraceutical, online gambling, and travel industries.

SMB Global Payment Processing

SMB Global processes all major debit and credit cards for most business types. Their services include dynamic currency conversion, ACH and e-check processing, access to a payment gateway, data reporting and analytics, chargeback protection, multiple merchant account management, and small business loans.

SMB Global payment processing
SMB Global processes payments for most business types, including high-risk

SMB Global Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

At present, we’ve found only one negative review of SMB Global, indicating that the company is unlikely to be a scam or a ripoff. This particular review mentions SMB Global’s refusal to create an account for a company with over 14% of its sales volume from international sources. Given that SMB Global is relatively new to the market, its limited complaint count might be due to its small merchant base. However, it’s worth noting that high-risk providers often attract more complaints due to their practice of holding merchant funds. If you have your own feedback or complaint about SMB Global, feel free to share it in the comments below.

SMB Global Lawsuits

There are no outstanding class-action lawsuits or FTC complaints against SMB Global. Merchants dissatisfied with their experience can explore reporting options with relevant supervisory organizations.

SMB Global Customer Service Options

The fact that SMB Global has only received one public complaint is a positive sign. The company offers phone and email support for merchants on its website, indicating an effective approach to resolving issues promptly.

SMB Global Contact Information

  • (877) 748-9546 – Toll-Free General Customer Service
  • (800) 372-9313 – Fax

Other Support Options

SMB Global Online Ratings

Here's How They Rate Online

No Profile Available

The Better Business Bureau does not maintain a profile for SMB Global at this time. We therefore will not factor a BBB rating into this review.

SMB Global Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 1.00% - 4.99%
Keyed-In Rate 1.00% - 4.99%
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

High-Risk Contracts Can Vary

Details on the standard SMB Global contract are not readily available for public review. The company’s specific contract terms, including pricing structures, remain undisclosed on its website, and there are no merchant reports specifying contract details.

SMB Global, like other high-risk merchant service providers, likely tailors its pricing and contract terms to each merchant’s specific situation, including business type, operational history, and transaction volume. This customized approach may involve tiered pricing, with different rates applied based on qualified, mid-qualified, and non-qualified transactions, reflecting the merchant’s risk profile and other relevant factors such as credit history. High-risk merchants are generally expected to encounter higher per-transaction fees and might need to agree to a rolling reserve as part of their account setup.

No News Is Good News

For businesses in high-risk categories, providers such as SMB Global may offer the only viable merchant account solutions. However, competitive terms can still be achieved through effective negotiation. The absence of merchant complaints regarding SMB Global’s pricing suggests a general satisfaction with the contractual rates and fees. Any individuals with insights into the specifics of SMB Global’s standard contract terms, especially regarding early termination fees or PCI compliance fees, are encouraged to contribute information in the comments section of this review.

Business owners seeking competitive merchant services are advised to explore our curated list of the best merchant accounts.

SMB Global Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

ISOs Done Right

SMB Global appears to market its services primarily through ISOs, independent agents, referral partnerships, and traditional advertising. The use of ISOs is commonly linked to elevated complaint rates, but we cannot find any SMB Global reviews related to the company’s sales team. This seems to suggest that the company exercises a good deal of control over the conduct of its resellers. This compares favorably to our list of best credit card processors.

No B.S. Promises

As an additional point in its favor, there are no misleading rate quotes or unrealistic promotions on the SMB Global website. SMB Global does not provide explicit details about its pricing to the public, but this is likely because its focus on providing merchant accounts for high-risk businesses requires custom pricing in most cases.

Our SMB Global Review Summary

Our Final Thoughts

SMB Global earns a solid reputation as a trustworthy merchant service provider under our rating criteria. Despite its relatively short time in the industry, the company has upheld an impressive, almost spotless complaint record. It stands out as one of the few providers willing to support certain high-risk merchant types, including CBD businesses. While this flexibility and willingness to serve niche markets are commendable, merchants should still exercise caution. We strongly recommend that prospective clients carefully read and understand all contract terms while proactively negotiating to secure the most advantageous deal possible. By doing so, merchants can ensure that their partnership with SMB Global aligns with their specific business requirements while delivering the best value for their investment.

SMB Global Location & Ownership

Tyler Heugly is the president of SMB Global, which is located at 6783 S Redwood Rd Suite 103 West Jordan, UT.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did SMB Global Treat You?

1 User Reviews

  • Viktor Savchenko

    Sales person didn’t even listen to me and was about to hang up, because the domain name of my email ends with “.eu”. After I stopped him and tried to explain that business is registered in US but serves EU customers, he said they don’t want >%14 of international payments coming in. PHEW! Who gave them A+ rating? It’s Z-

    This post will help: Best Multi-Currency Merchant Accounts

    – Phillip

Tell Us How They Treated You

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