In this review of SMB Global, we will provide a detailed overview of the company’s credit card processing services. We will cover the range of services they offer, including high-risk merchant accounts, point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company’s pricing structure, contract terms, and specific services provided. By the end of this review, you will have a clear understanding of whether SMB Global meets your payment processing needs.
SMB Global processes all major debit and credit cards for most business types.
Dynamic Currency Conversion
Dynamic Currency Conversion (DCC) is a valuable service for businesses that cater to international customers. DCC allows customers to pay in their home currency while the merchant receives the payment in the local currency.
ACH and e-Check Processing
ACH (Automated Clearing House) and e-Check processing offer businesses an efficient and secure method for handling electronic payments directly from customers’ bank accounts. These payment options are beneficial for recurring transactions, such as subscriptions or bill payments, as they provide a cost-effective alternative to credit card payments.
Payment Gateway
A payment gateway is a component of online payment processing, acting as the intermediary between the customer’s payment method and the merchant’s bank account. It securely captures and transfers payment information, ensuring that transactions are processed swiftly and accurately.
Data Reporting and Analytics
Data reporting and analytics tools provide businesses with valuable insights into their payment processing activities. These tools allow businesses to track sales trends, monitor transaction volumes, and identify potential issues in real time. By leveraging data reporting and analytics, businesses can make informed decisions, optimize their operations, and improve overall efficiency.
Chargeback Protection
Chargeback protection is a service for businesses that want to safeguard themselves against fraudulent or disputed transactions. Chargebacks occur when customers dispute a charge with their credit card issuer, leading to a reversal of the payment. Chargeback protection services help businesses reduce the risk of revenue loss by providing tools to monitor transactions, identify potential fraud, and manage disputes effectively.
Multiple Merchant Account Management
Managing multiple merchant accounts can be a complex task for businesses that operate across different channels or regions. Multiple merchant account management solutions simplify this process by allowing businesses to oversee and control various accounts from a single platform. These solutions provide centralized access to transaction data, streamline the reconciliation process, and offer greater visibility into overall financial performance.
Small Business Loans
Small business loans are a financial resource for companies looking to grow, expand, or manage cash flow. These loans provide the necessary capital to invest in new equipment, hire additional staff, or cover operational expenses. Small business loans are available in various forms, including term loans, lines of credit, and equipment financing, allowing businesses to choose the option that best suits their needs.
SMB Global processes payments for most business types, including high-risk
SMB Global Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Low Complaint Total
At present, we’ve found only one negative review of SMB Global, indicating that the company is unlikely to be a scam or a ripoff. This particular review mentions SMB Global’s refusal to create an account for a company with over 14% of its sales volume from international sources. Given that SMB Global is relatively new to the market, its limited complaint count might be due to its small merchant base. However, it’s worth noting that high-risk providers often attract more complaints due to their practice of holding merchant funds. If you have your own feedback or complaint about SMB Global, feel free to share it in the comments below.
The fact that SMB Global has only received one public complaint is a positive sign. The company offers phone and email support for merchants on its website, indicating an effective approach to resolving issues promptly.
SMB Global Online Ratings
Here's How They Rate Online
No Profile Available
The Better Business Bureau does not maintain a profile for SMB Global at this time. We therefore will not factor a BBB rating into this review.
SMB Global Fees, Rates & Costs
A Closer Look at The Contract
Rates & Fees Summary
Swiped Rate
1.00% - 4.99%
Keyed-In Rate
1.00% - 4.99%
Early Termination Fee
Undisclosed
PCI Compliance Fee
Undisclosed
Equipment Lease Terms
Undisclosed
High-Risk Contracts Can Vary
Details on the standard SMB Global contract are not readily available for public review. The company’s specific contract terms, including pricing structures, remain undisclosed on its website, and there are no merchant reports specifying contract details.
SMB Global, like other high-risk merchant service providers, likely tailors its pricing and contract terms to each merchant’s specific situation, including business type, operational history, and transaction volume. This customized approach may involve tiered pricing, with different rates applied based on qualified, mid-qualified, and non-qualified transactions, reflecting the merchant’s risk profile and other relevant factors such as credit history. High-risk merchants are generally expected to encounter higher per-transaction fees and might need to agree to a rolling reserve as part of their account setup.
No News Is Good News
For businesses in high-risk categories, providers such as SMB Global may offer the only viable merchant account solutions. However, competitive terms can still be achieved through effective negotiation. The absence of merchant complaints regarding SMB Global’s pricing suggests a general satisfaction with the contractual rates and fees. Any individuals with insights into the specifics of SMB Global’s standard contract terms, especially regarding early termination fees or PCI compliance fees, are encouraged to contribute information in the comments section of this review.
Business owners seeking competitive merchant services are advised to explore our curated list of the best merchant accounts.
SMB Global Employee Reviews & Sales Tacitcs
Should You Work For Them?
Jobs & Marketing Summary
Employs Independent Resellers
Yes
Advertises Deceptive Rates
No
Discloses All Important Terms
No
ISOs Done Right
SMB Global appears to market its services primarily through ISOs, independent agents, referral partnerships, and traditional advertising. The use of ISOs is commonly linked to elevated complaint rates, but we cannot find any SMB Global reviews related to the company’s sales team. This seems to suggest that the company exercises a good deal of control over the conduct of its resellers. This compares favorably to our list ofbest credit card processors.
No B.S. Promises
As an additional point in its favor, there are no misleading rate quotes or unrealistic promotions on the SMB Global website. SMB Global does not provide explicit details about its pricing to the public, but this is likely because its focus on providing merchant accounts for high-risk businesses requires custom pricing in most cases.
Our SMB Global Review Summary
Our Final Thoughts
SMB Global earns a solid reputation as a trustworthy merchant service provider under our rating criteria. Despite its relatively short time in the industry, the company has upheld an impressive, almost spotless complaint record. It stands out as one of the few providers willing to support certain high-risk merchant types, including CBD businesses. While this flexibility and willingness to serve niche markets are commendable, merchants should still exercise caution. We strongly recommend that prospective clients carefully read and understand all contract terms while proactively negotiating to secure the most advantageous deal possible. By doing so, merchants can ensure that their partnership with SMB Global aligns with their specific business requirements while delivering the best value for their investment.
Sales person didn’t even listen to me and was about to hang up, because the domain name of my email ends with “.eu”. After I stopped him and tried to explain that business is registered in US but serves EU customers, he said they don’t want >%14 of international payments coming in. PHEW! Who gave them A+ rating? It’s Z-
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Viktor Savchenko
Sales person didn’t even listen to me and was about to hang up, because the domain name of my email ends with “.eu”. After I stopped him and tried to explain that business is registered in US but serves EU customers, he said they don’t want >%14 of international payments coming in. PHEW! Who gave them A+ rating? It’s Z-
This post will help: Best Multi-Currency Merchant Accounts
– Phillip