UniBul Merchant Services Reviews & Complaints

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How did they treat you? ▼


In this review of UniBul Merchant Services, we provide a detailed overview of the company's offerings, focusing on its credit card processing services for high-risk and hard-to-approve merchants. We will discuss the various services UniBul provides, such as merchant accounts, payment gateways, and fraud prevention tools, and identify the types of businesses that may benefit most from these services. We will also examine client and customer reviews to highlight common trends and potential concerns, as well as covering the company's pricing structure and contract terms. By the end of this article, you will have a clear understanding of whether UniBul Merchant Services is suitable for your payment processing needs.

About UniBul Merchant Services

UniBul Merchant Services is a merchant account provider that specializes in payment processing for high-risk business types. Founded in 2007, the company does not list an acquiring bank on its website, but it is likely partnered with a number of backend processors and acquirers in order to serve its international and high-risk merchants. One of these backend processors appears to be First Data (now Fiserv), and there are some sources that list the company's acquiring bank as Wells Fargo.

UniBul Merchant Services Payment Processing

UniBul Merchant Services processes all major debit and credit cards for most business types. Their services include in-store solutions, e-commerce, and MOTO.

Point of Sale Systems by UniBul Merchant Services

Another service offered by UniBul Merchant Services is their sophisticated Point of Sale (POS) systems. These systems help streamline business operations, including payment processing, inventory management, and sales tracking, hence enhancing the overall efficiency of the business process.

UniBul Merchant Services' Online Payment Gateway

For businesses that operate primarily online, UniBul Merchant Services offers a comprehensive online payment gateway service. This service empowers e-commerce businesses to carry out secure, quick credit card transactions, which is pivotal in ensuring a seamless online shopping experience for their customers.

Mobile Payment Solutions from UniBul Merchant Services

UniBul Merchant Services recognizes the growing trend of mobile commerce and therefore provides mobile payment solutions. Their mobile card readers enable businesses to accept and process credit card payments on-the-go, facilitating transactions outside traditional brick-and-mortar environments.

Transaction Security with UniBul Merchant Services

UniBul Merchant Services prioritizes the security of transactions by employing stringent security measures and advanced encryption technologies. These measures safeguard sensitive cardholder information and ensure secure transaction processing.

UniBul Merchant Services Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

We’ve located only one negative UniBul Merchant Services review on typical consumer protection websites, which suggests that the company does not engage in scams or rip-offs. This complaint describes difficulty in reaching a customer support representative and suggests that the company’s standard support line may not be equipped to handle specific account details. However, this single complaint is outweighed by a positive UniBul Merchant Services review on the same website, as well as numerous unverified positive testimonials on the UniBul website. Therefore, we consider it to be an isolated incident.

UniBul Merchant Services Lawsuits and Fines

We haven’t found any outstanding class-action lawsuits or FTC complaints filed against UniBul Merchant Services. Dissatisfied clients seeking non-litigious resolution should consider reporting their concerns to the relevant supervisory organizations.

UniBul Merchant Services Customer Support Options

UniBul does not provide a dedicated phone support number, but it does offer several departmental email addresses for clients. Additionally, it offers a customer support form. At present, it’s unclear whether the company’s support line connects directly to UniBul or is routed to the company’s backend processors. Nevertheless, UniBul’s low complaint total suggests that merchants may receive a customer support experience comparable to that offered by top-rated payment processors known for excellent customer service.

UniBul Merchant Services Customer Service Emails

UniBul Merchant Services Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Clean Complaint Record

UniBul Merchant Services currently has an “A+” rating with the Better Business Bureau and is not accredited. The company has received 0 complaints in the past 36 months. It has also received 0 informal reviews on its profile, although it’s worth noting that these reviews are not always subject to BBB verification.

An “A” Performance

In light of the company’s clean complaint record, we agree with the BBB’s rating. However, readers should be aware that there are good reasons to be skeptical of the BBB’s rating system.

UniBul Merchant Services Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99% or Interchange-Plus
Equipment Leasing Unclear

Variable Contract Terms

Details about the standard contract for UniBul are not widely available to the public. The company’s policy on whether it levies a PCI compliance fee or an early termination fee is unclear, as is the nature of its contract terms, whether month-to-month or multiyear. One complaint referenced a PCI compliance fee of $99, though this figure may not be uniform across all contracts.

UniBul Per-Transaction Fees

UniBul seems to provide both tiered and interchange-plus pricing, with a focus on interchange-plus for most clients. According to UniBul’s blog, an acceptable interchange-plus rate for a storefront (card present) business is around 0.35% plus $0.15 per transaction. Under a tiered pricing model, the same type of business should expect to pay no more than 1.69% plus $0.25 for Qualified credit card transactions. Additionally, UniBul indicates that monthly maintenance or statement fees should be no more than $10.

Virtual Terminal and Payment Gateway Pricing

UniBul also promotes its virtual terminal and payment gateway services on its website, though specific pricing details for these services are not provided. Potential additional fees could include gateway fees, technical support fees, batch fees, and other transaction rates, particularly for e-commerce services.

Pricing Varies According to Risk

The lack of specific pricing details from UniBul may be partially attributed to the variability inherent in serving high-risk businesses. Such businesses often face higher rates to offset the increased risk they present. Clients of UniBul should therefore anticipate rates and fees that significantly fluctuate based on their individual processing histories and product offerings. Notably, there haven’t been notable negative reviews regarding UniBul Merchant Services’ fees or pricing. Anyone with detailed knowledge of UniBul’s standard contracts is invited to share insights in the comments.

Business owners are also recommended to explore our selection of the best merchant accounts.

UniBul Merchant Services Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing Yes
Discloses All Important Terms No

Inside Sales Team

UniBul appears to primarily utilize traditional advertising and strategic partnerships to market its services. There is no indication at this time that the company engages in “hiring mill” practices or aggressive telemarketing campaigns. There are also no UniBul Merchant Services reviews online that describe nondisclosure or misrepresentation by UniBul sales agents.

This compares favorably to our list of best credit card processors.

Previous UniBul Rate Quotes

UniBul’s website and public press releases provide conflicting information regarding the company’s pricing. Its former “Rates and Fees” page, which is no longer accessible, listed four different UniBul Merchant Services rates for retail, e-commerce, MOTO, and wireless businesses. These rates appeared to be Qualified “teaser” rates, as they listed flat fees without also showing the Mid-Qualified and Non-Qualified rates that clients will pay on the majority of their transactions. If you suspect that some UniBul Merchant Services fees are hidden in your contract, you can double-check your monthly bill with a third-party statement audit.

Other UniBul Rate Quotes

Normally, we would lower the company’s grade for posting incomplete quotes on its website. However, in other resources offered by the company (including this press release and this breakdown of credit card rates) the company actively promotes interchange-plus pricing and clearly outlines why it is more affordable than tiered pricing in most cases. After surveying these resources and announcements, it seems most likely that the company primarily offers interchange-plus and has simply not removed the tiered pricing quotes from its website. Based upon this favorable assumption, we will give UniBul an “A” rating for the time being.

Our UniBul Merchant Services Review Summary

Our Final Thoughts

UniBul Merchant Services is regarded as a dependable credit card processing provider for both traditional and high-risk merchants. The company maintains a low complaint record across consumer protection websites and appears to offer interchange-plus pricing. However, some inconsistencies in its marketing, alongside limited transparency around contract terms, underscore the importance of thoroughly understanding all conditions before signing up. Businesses that don’t require high-risk processing can often find better deals by opting for top-rated standard-risk specialists.

Location & Ownership

UniBul is headquartered at 71 Commercial Street Suite 110, Boston, Massachusetts. Metodi Slavenov is listed as the founder and CEO of UniBul Merchant Services.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did UniBul Merchant Services Treat You?

1 User Reviews

  • Maverick Frances

    I’ve been working with UniBul Merchant Services for a few years now, and I can confidently say they’ve been a game-changer for my business. From start to finish, their service has been nothing short of outstanding.

    When I first partnered with UniBul, I was impressed by their team’s expertise and dedication. They took the time to understand my unique business needs and provided me with a tailored solution that perfectly aligned with my goals. Their personalized approach made all the difference, and it’s clear that they genuinely care about their clients’ success.

    UniBul’s payment processing platform is incredibly user-friendly. Even though I’m not the most tech-savvy person, navigating through their system is a breeze. I can easily manage transactions, access detailed sales reports, and keep track of my finances, all from one convenient dashboard.

    One aspect that really stands out is their pricing structure. UniBul is transparent about their fees, and there are no hidden surprises. It’s refreshing to work with a company that values honesty and integrity in their business practices. Plus, their rates are competitive, which has undoubtedly contributed to my bottom line.

    What truly sets UniBul apart is their exceptional customer support. Whenever I have a question or need assistance, their team is just a phone call or email away. They’re prompt, knowledgeable, and always ready to go above and beyond to resolve any issues I encounter. It’s comforting to know that I have a reliable partner I can trust.

    Security is a top priority in today’s business landscape, and UniBul understands that well. Their advanced security measures, including robust encryption and fraud protection, give me peace of mind knowing that my customers’ data is safe and secure.

    In summary, UniBul Merchant Services has been an invaluable asset to my business. Their professionalism, combined with their friendly and approachable manner, has made working with them a pleasure. If you’re looking for a reliable and efficient payment processing partner, I wholeheartedly recommend UniBul. They’ve exceeded my expectations in every way, and I’m confident they’ll do the same for you.

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