PaymentPop Rating for USB Payment Processing
Negative Feedback
USB was our provider up until 2019 when we stopped taking in office payments. Last month, we received a $995 pull from our bank account with no notice from USB. We have now tracked down the cause of the charge for “unreturned” equipment. The equipment was returned to USB in 2019 after cancellation.
The fact that they would now pull funds from a bank account that they are no longer managing is astounding. We will be working with our bank to correct this as the manager we spoke with is being incredible sketchy with his responses.
Positive Feedback
There are no positive reviews published about USB Payment Processing on the PaymentPop website.
USB Payment Processing BBB Rating
USB Payment Processing is not an accredited business with the Better Business Bureau. As of this review, the company has an “A+” rating with the BBB and has had 1 complaint filed against it in the last 36 months. The complaint was resolved to the dissatisfaction of the client or received no final response.
What Merchants Say
USB Payment Processing has also received 3 informal reviews to its BBB profile, all negative. The most recent review describes aggressive sales techniques:
USB Payment Processing NE, Inc. has called our office on numerous occasions from various telemarketing numbers. As the assistant in the office, I am required to answer any call that comes in. When an attempt is made to verify who the caller is and what they want – as is standard procedure in our office, the caller becomes extremely combative and berates or otherwise verbally abuses whoever is unlucky enough to have answered the phone, which is generally me. I have attempted to request they remove us from their list several times, and in general the caller either hangs up as soon as they hear “remove”, presumably so they can say we didn’t ask, or they respond sarcastically or, on one occasion with threats, before hanging up. The calls never come from the same number twice, and never come from the actual company’s number that is listed on their website. But the caller always identifies them self as “[so-and-so] calling from USB up in Towson.”
This business would be better served by one of our top-rated processors.
An “A” Rating
In light of the company’s complaint total and resolution ratio, we agree with the BBB’s rating at this time. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Google Maps Rating for USB Payment Processing
USB Payment Processing has a 4.6 out of 5 star rating based on 202 user reviews on Google Maps.
Positive Feedback
Our team recently signed with USB Payment Processing and are very happy with their services! Everyone that we have worked with on the USB team has been patient and professional, answering all of our questions and providing workable solutions. We highly recommend!
Negative Feedback
Sales person on the phone was extremely rude to me. Even left a stabbing comment as he hung up the phone. I hope your service is better than your sales people’s attitude.
