Overview
In this review of USB Payment Processing, we provide a detailed overview of the company's credit card processing services. We will discuss the various services offered, including POS systems, mobile payments, and e-commerce solutions, and identify the types of businesses that may benefit from these services. We will also examine client and customer reviews to highlight common trends and potential concerns. Additionally, we will cover the company's pricing structure, contract terms, and specific services included. By the end of this article, you will have a clear understanding of whether USB Payment Processing meets your payment processing needs.
About USB Payment Processing
USB Payment Processing is a merchant account provider headquartered in Towson, Maryland. Founded in 1996, the company resells the merchant services of TransFirst.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/USBpaymentprocessing-homepage.webp)
USB Payment Processing Products and Services
Payment Processing
USB Payment Processing supports e-commerce, mobile processing, and the processing of major debit and credit cards at point-of-sale machines. They offer both larger POS terminals and EMV card readers/swipers.
Credit and Debit Card Services
USB Payment Processing enables businesses to accept credit and debit card payments, including Visa, MasterCard, American Express, and Discover. Their solutions cater to various business models, supporting both physical and online stores.
E-commerce Solutions
USB Payment Processing offers a range of e-commerce solutions, including secure, PCI-compliant payment gateways like Authorize.net. These gateways integrate with a business's website or online store, facilitating safe and efficient online transactions.
Mobile Payment Processing
For businesses on the move, USB Payment Processing provides mobile payment solutions through Vital devices. These services allow businesses to accept credit and debit card payments via mobile devices, offering a convenient way to handle transactions outside traditional settings.
POS Systems and Terminal Services
USB Payment Processing supplies Point of Sale (POS) systems and terminal services designed to streamline in-person transactions. These systems, including Verifone, Clover, and Vital POS devices, may feature inventory management and customer relationship management capabilities, enhancing overall business operations.
Hava Barr
USB was our provider up until 2019 when we stopped taking in office payments. Last month, we received a $995 pull from our bank account with no notice from USB. We have now tracked down the cause of the charge for “unreturned” equipment. The equipment was returned to USB in 2019 after cancellation.
The fact that they would now pull funds from a bank account that they are no longer managing is astounding. We will be working with our bank to correct this as the manager we spoke with is being incredible sketchy with his responses.
Marc Reibman
This customer was given free use equipment to process with our company.
When they decided to cancel (Jan 2020), we provided them with cancelation instruction letters to sign. On the letters was instructions to send back the equipment and where to send it as well. They received multiple emails regarding these instructions and unfortunately, they never returned the equipment.
As per their contract they need to return the equipment and get billed nothing or keep the equipment and get billed for it. This is exactly what happened. They never returned the equipment, and they were billed for it.
If they can provide a receipt from us that we would have provided if they dropped of the equipment at our office or a shipping receipt showing it was delivered and signed for by someone in our office, we would be more than happy to return their money. If not, we did exactly what the contract states.
We have had this policy in place for more than 15 years now and almost everyone returns the equipment when they close.
We are very sorry they are not happy about the situation, but had they followed the instructions of the multiple emails and the instructions on the cancel letters they signed we would not be responding to this complaint.
JOYCE
Have been working with USB for 6 years now and have always had quick and courteous service. If only a question or problems with program or processing, everything has been handle with a very professional and friendly manner.
CPO
Hi Joyce,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Elmer Bailey
I would not Recommend USB to anyone looking for a reasonable processing company,,, You have to watch your statement like a hawk for all the
nickel and dime fees…THE WORST PART is how they will deceptively lock you into a lease agreement with a very disreputable leasing company to process payments. ABC Leasing has to be THE BIGGEST rippoff i have ever seen…Its disgracefull that USB feels that this is the type of deal they subject their customers to,,,The ONLY redeeming quality of USB would be Jennifer,,, no bad how the ripoff deal was,,she is always helpful and pleasant
Live and Learn,,, Research fully your processing company and who they deal with so you dont get stuck with the BAD DEAL USB stuck us with
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Steve Cohen
USB Payment Processing has been a nightmare to deal with. The rep told me of the great savings and ease of set up that would be provided with a mobile credit card reader and USB payment processing. After over an hour on the phone and another hour or so filling out forms I was told that they had made a mistake and not set up the account for mobile use. There was no problem in providing us with the service, we needed to fill out more forms and schedule a new “training session”.
I told them that it was more work than it was worth. I had been and still use Square, which is easy and effortless.
USB has debited my checking account repeatedly even though I have never used the service! I have contacted USB on 4 different occasions asking them to stop billing me for services I have never used, and to refund the charges debited in the past. They repeatedly promised to do so, but have not done so.
I would strongly suggest that you use any other service than USB. Whoever you use would likely be better than them.
Steve
I am the one who wrote the original review above. USB responded to my review and has done its due diligence in handling my complaint. They apologized profusely for the situation and sent a representative to my office to install and test the card reader.
I am satisfied at this point.
Steve Cohen
Despite their apology, they have not followed through on cancelling my account and refunding the charges. Dealing with them has indeed remained a nightmare.
After giving me the runaround they finally said to write them a letter calcelling the service and requesting the refund. I sent the letter October 7, 2015 and today in November 17th, and still no credit.
Avoid these people.
Pam
Their equipment does not work, told to cancel within 24 hours and they did not and still continued to charge my account when we never used their service. When contacted to cancel again they still have not and have made no effort to refund the money they never should have taken out of the account. They also were not supposed to charge an account early termination fee and they tried to tell me there was one and that they would wave the fee but not refund my money. This company is a fraud and I strongly urge your company not to use them.
Jennifer Shore
Spoke with Pam, Monday October 14, 2013. Her initial request to close the account was on August 23, 2013.The closure and deposit were completed on August 28, 2013. We have reached out to Pam on several occasions and left messages to advise them that their account has been closed, a full refund had been issued and to inform her that there will not be an early termination fee since they did not use the service. I can confirm her initial requests have been completed.
Design Company
Switching to USB Payment Processing has made my business better. The helpful and knowledge staff have given me guidelines and training on how to decrease processing rates, pci fees and how to save money in more ways than just lower rates. They have helped me market my business for free and save on business services! My business network has brought me new customers with my business listing and saved my family money with free local printable coupons! Can you believe this is a credit card processing company? I recommend USB to any business that takes credit cards as a form of payment. They are Smart in what they do!
Geoff Mirkin
I’ve been working USB for over three years and very satisfied with the service they provide. When they first contacted us we agreed to meet with them based on the fact that I felt we were paying to much in fees. Well my assumptions were correct. They save us a ton of money every month and the rep (I cant remember his name) was professional and knowledgable. The few times we’ve had issues we call them and they are right on top of it. Being in the Solar industry we have a high ticket item so if a 20-30K transaction doesn’t go in or funded right away, it’s an issue to our cash flow. These guys seem to understand that and I like the fact that when I call I actually speak to a person that’s 20 miles away, not some person in Taiwan or an automated service that takes 30 minutes of BS before you might be able to get someone on the phone and that person is in a different time zone. Those were the big issues with the last CC company I worked with. Local is the most important thing for me even more than the $$ saved. Id highly recommend these guys