USB Payment Processing Review

USB Payment Processing Overview

USB Payment Processing May Have Overcharged You

If you accepted credit cards through USB Payment Processing or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

Providing Merchant Services Since 1996

USB Payment Processing is a merchant account provider headquartered in Towson, Maryland. Founded in 1996, the company resells the merchant services of TransFirst.

Location and Ownership

USB Payment Processing NE, Inc. is a registered ISO/MSP of Wells Fargo Bank, N.A, in Concord, California, and is located at 8501 Lasalle Road, Suite 300, Towson, Maryland 21286. Marc Reibman is listed as the CEO of USB Payment Processing.

USB Payment Processing Review Table of Contents

  • Costs & Contract: USB appears to offer a three-year contract through TransFirst with an optional equipment lease.
  • Complaints & Service: USB has received more than 10 public complaints from merchants.
  • BBB Rating: USB Payment Processing has an “A+” rating with the Better Business Bureau and has received 1 complaint over the past 3 years.
  • Sales & Marketing: USB has received a low-to-moderate number of complaints about its telemarketing practices.
  • Rates & Fees: How Merchants Got The Best Rates With USB Payment Processing
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Products & Services Offered

  • Debit and credit card processing
  • ACH processing
  • POS equipment
  • Gift and loyalty programs
  • EMV acceptance

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • Restaurant
  • Automotive
  • Non-profit

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USB Payment Processing Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Setup Fee $295
Early Termination Fee $495
PCI Compliance Fee Undisclosed
Equipment Lease Terms 36 Months (locked)

Three-Year Agreement

There is very little specific information available about the standard USB Payment Processing contract at this time. According to merchant complaints and company rebuttals, the company’s standard agreement is a contract through TransFirst that lasts for 3 years and may include a $295 setup fee and an early termination fee of $495. We have also seen complaints about long-term equipment leases through a third party called “ABC Leasing.” We have not located any specific mentions of a PCI Compliance fee, annual fee, or monthly minimum fee.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, USB Payment Processing also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

USB Payment Processing Contract Terms

The low number of complaints about the company’s rates and fees indicates that most of USB’s clients are satisfied with their contract terms, but the company’s known terms – while not competitive with the cheapest merchant accounts– are more or less average for the industry. If you have any knowledge about the standard USB Payment Processing contract, please leave that information in the comment section of this review.

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Response from USB Payment Processing

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USB Payment Processing Complaints & Customer Reviews

Key Points

Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint Telemarketing

Low Complaint Total

We are currently able to locate more than 10 negative USB Payment Processing reviews, some of which accuse the company of being a ripoff or a scam. Most of these complaints report aggressive, persistent sales calls from the company, although some merchants complain of difficulty cancelling the service or unexpected fees. This is a low complaint total for a company that has been operating since 1996, and there does not appear to be an especially troubling trend among complainants.

USB Payment Processing Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against USB Payment Processing. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

USB Payment Processing Customer Support Options

There are also a handful of positive USB Payment Processing testimonials to be found online, but their veracity has not been determined at this time. The USB Payment Processing website lists standard and after-hours customer support phone numbers, but these channels are not sufficient to qualify the company as a top-rated merchant account provider for customer service.

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Response from USB Payment Processing

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USB Payment Processing BBB Rating Summary

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Under 5 Complaints

USB Payment Processing is not an accredited business with the Better Business Bureau. As of this review, the company has an “A+” rating with the BBB and has had 1 complaint filed against it in the last 36 months, as well as which was closed in the last 12 months. This complaint stemmed from problems with a product of service. The complaint either was resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

An “A” Rating

In light of the company’s complaint total and resolution ratio, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

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Response from USB Payment Processing

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Sales Complaints

USB Payment Processing appears to rely on telemarketing as well as referral, partner, and affiliate networks to market its services. It is unclear at this time whether the company employs independent sales agents, but it is not showing a high complaint volume that might be typically associated with this practice. We are currently able to locate over five USB Payment Processing complaints that accuse the company of poor sales standards, specifically aggressive telemarketing and nondisclosure of contract terms. Company representatives have apologized for the complaints about persistent sales calls, but they have maintained that all pricing and contact information was disclosed at the point of signing. Merchants also report nondisclosure of equipment lease costs.

No Deceptive Ads

As a point in its favor, the company does not appear to engage in deceptive advertising strategies in its official materials. However, the persistent complaints about unwanted sales calls have lowered its score in this section to a “B.” If you suspect that USB Payment Processing is charging you hidden fees, however, we recommend seeking a third-party statement audit.

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Response from USB Payment Processing

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USB Payment Processing Marketing Example

USB Payment Processing Logo

Our Opinion of USB Payment Processing

A Solid Credit Card Processor

USB Payment Processing rates as a reliable merchant services provider according to our rating criteria. The company is showing few complaints for its size and time in business, and many online reviews of the company are actually positive testimonials. We are unable to verify many details of the standard USB contract at this time, so the company’s rating may be subject to change as more information becomes available. Even when dealing with companies that rate highly by our standards, we encourage merchants to carefully examine the terms of any contract they are given and to compare its pricing to the top overall payment processors.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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10 Reviews Leave Your Review for USB Payment Processing Below

  1. JOYCE says:

    Have been working with USB for 6 years now and have always had quick and courteous service. If only a question or problems with program or processing, everything has been handle with a very professional and friendly manner.

    1. CPO Admin says:

      Hi Joyce,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  2. Elmer Bailey says:

    I would not Recommend USB to anyone looking for a reasonable processing company,,, You have to watch your statement like a hawk for all the
    nickel and dime fees…THE WORST PART is how they will deceptively lock you into a lease agreement with a very disreputable leasing company to process payments. ABC Leasing has to be THE BIGGEST rippoff i have ever seen…Its disgracefull that USB feels that this is the type of deal they subject their customers to,,,The ONLY redeeming quality of USB would be Jennifer,,, no bad how the ripoff deal was,,she is always helpful and pleasant
    Live and Learn,,, Research fully your processing company and who they deal with so you dont get stuck with the BAD DEAL USB stuck us with

    Are you with USB Payment Processing? Learn how to resolve this complaint.

  3. USB Payment Processing has been a nightmare to deal with. The rep told me of the great savings and ease of set up that would be provided with a mobile credit card reader and USB payment processing. After over an hour on the phone and another hour or so filling out forms I was told that they had made a mistake and not set up the account for mobile use. There was no problem in providing us with the service, we needed to fill out more forms and schedule a new “training session”.

    I told them that it was more work than it was worth. I had been and still use Square, which is easy and effortless.

    USB has debited my checking account repeatedly even though I have never used the service! I have contacted USB on 4 different occasions asking them to stop billing me for services I have never used, and to refund the charges debited in the past. They repeatedly promised to do so, but have not done so.

    I would strongly suggest that you use any other service than USB. Whoever you use would likely be better than them.

    1. Steve says:

      I am the one who wrote the original review above. USB responded to my review and has done its due diligence in handling my complaint. They apologized profusely for the situation and sent a representative to my office to install and test the card reader.

      I am satisfied at this point.

      1. Steve Cohen says:

        Despite their apology, they have not followed through on cancelling my account and refunding the charges. Dealing with them has indeed remained a nightmare.

        After giving me the runaround they finally said to write them a letter calcelling the service and requesting the refund. I sent the letter October 7, 2015 and today in November 17th, and still no credit.

        Avoid these people.

  4. Pam says:

    Their equipment does not work, told to cancel within 24 hours and they did not and still continued to charge my account when we never used their service. When contacted to cancel again they still have not and have made no effort to refund the money they never should have taken out of the account. They also were not supposed to charge an account early termination fee and they tried to tell me there was one and that they would wave the fee but not refund my money. This company is a fraud and I strongly urge your company not to use them.

    1. Spoke with Pam, Monday October 14, 2013. Her initial request to close the account was on August 23, 2013.The closure and deposit were completed on August 28, 2013. We have reached out to Pam on several occasions and left messages to advise them that their account has been closed, a full refund had been issued and to inform her that there will not be an early termination fee since they did not use the service. I can confirm her initial requests have been completed.

  5. Design Company says:

    Switching to USB Payment Processing has made my business better. The helpful and knowledge staff have given me guidelines and training on how to decrease processing rates, pci fees and how to save money in more ways than just lower rates. They have helped me market my business for free and save on business services! My business network has brought me new customers with my business listing and saved my family money with free local printable coupons! Can you believe this is a credit card processing company? I recommend USB to any business that takes credit cards as a form of payment. They are Smart in what they do!

  6. Geoff Mirkin says:

    I’ve been working USB for over three years and very satisfied with the service they provide. When they first contacted us we agreed to meet with them based on the fact that I felt we were paying to much in fees. Well my assumptions were correct. They save us a ton of money every month and the rep (I cant remember his name) was professional and knowledgable. The few times we’ve had issues we call them and they are right on top of it. Being in the Solar industry we have a high ticket item so if a 20-30K transaction doesn’t go in or funded right away, it’s an issue to our cash flow. These guys seem to understand that and I like the fact that when I call I actually speak to a person that’s 20 miles away, not some person in Taiwan or an automated service that takes 30 minutes of BS before you might be able to get someone on the phone and that person is in a different time zone. Those were the big issues with the last CC company I worked with. Local is the most important thing for me even more than the $$ saved. Id highly recommend these guys

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