USB Payment Processing Reviews & Complaints

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Company Overview

USB Payment Processing is a merchant account provider headquartered in Towson, Maryland. Founded in 1996, the company resells the merchant services of TransFirst.

USB Payment Processing

In addition to e-commerce and mobile processing, USB Payment Processing also processes all major debit and credit cards at point-of-sale machines. It offers both larger POS terminals and EMV card readers/swipers.

USB Payment Processing Credit and Debit Card Services

USB Payment Processing provides credit and debit card processing services that enable businesses to accept these forms of payment from their customers. Through their services, businesses can process various card payments, including Visa, MasterCard, American Express, and Discover. Their solutions are designed for various business models, encompassing both brick-and-mortar and online businesses.

E-commerce Solutions by USB Payment Processing

USB Payment Processing has a range of e-commerce solutions tailored to the needs of businesses operating online. Their services include secure, PCI-compliant payment gateways (Authorize.net) that integrate with a business's website or online store.

Mobile Payment Processing from USB Payment Processing

For businesses that operate on the go, USB Payment Processing offers mobile payment processing solutions through Vital devices. Their services enable businesses to accept credit and debit card payments through mobile devices, providing a flexible and convenient way to handle transactions outside of traditional settings.

POS Systems and Terminal Services by USB Payment Processing

USB Payment Processing also offers Point of Sale (POS) systems and terminal services. These solutions are designed to streamline in-person transactions and can include features like inventory management and customer relationship management. USB offers Verifone, Clover, and Vital POS devices.

USB Payment Processing Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint Telemarketing
Recent Lawsuits No

Mixed Reviews, Low Complaint Total

Our research has uncovered more than 10 USB Payment Processing reviews, revealing a mix of experiences from customers. While some have accused the company of deceptive practices, most complaints center around aggressive sales tactics and challenges with canceling services or unexpected fees. However, there are also a handful of positive testimonials available online, though their authenticity remains unverified. Despite operating since 1996, the total number of complaints against USB Payment Processing remains relatively low, with no alarming trends among complainants.

If you have your own experience with USB Payment Processing to share, we invite you to do so in the comments below.

USB Payment Processing Legal Standing

There are no reported class-action lawsuits or FTC complaints against USB Payment Processing. Clients dissatisfied with their experience and seeking resolution without legal action are encouraged to report concerns to relevant supervisory organizations.

Customer Support Options

USB Payment Processing provides standard and after-hours customer support phone numbers on its website. However, these channels may not meet the standards of top-rated merchant account providers for customer service.

USB Payment Processing Customer Service Numbers

  • (800) 254-7171 – Customer Service
  • (410) 828-4286 – Local Office
  • (800) 745-6537 – Technical Support

Other Support Options

USB Payment Processing Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 4

Under 5 Complaints

USB Payment Processing is not an accredited business with the Better Business Bureau. As of this review, the company has an “A+” rating with the BBB and has had 1 complaint filed against it in the last 36 months. The complaint was resolved to the dissatisfaction of the client or received no final response.

What Merchants Say

USB Payment Processing has also received 3 informal reviews to its BBB profile, all negative. The most recent review describes aggressive sales techniques:

USB Payment Processing NE, Inc. has called our office on numerous occasions from various telemarketing numbers. As the assistant in the office, I am required to answer any call that comes in. When an attempt is made to verify who the caller is and what they want – as is standard procedure in our office, the caller becomes extremely combative and berates or otherwise verbally abuses whoever is unlucky enough to have answered the phone, which is generally me. I have attempted to request they remove us from their list several times, and in general the caller either hangs up as soon as they hear “remove”, presumably so they can say we didn’t ask, or they respond sarcastically or, on one occasion with threats, before hanging up. The calls never come from the same number twice, and never come from the actual company’s number that is listed on their website. But the caller always identifies them self as “[so-and-so] calling from USB up in Towson.”

This business would be better served by one of our top-rated processors.

An “A” Rating

In light of the company’s complaint total and resolution ratio, we agree with the BBB’s rating at this time. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

USB Payment Processing Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Processing Rates 1.00% - 4.99%
Monthly & Annual Fees Yes
Equipment Leasing Yes

Three-Year Agreement

Specific details on USB Payment Processing’s standard contract, including rates, are not widely available. Based on customer feedback and company responses, it appears their typical agreement involves a 3-year contract through TransFirst, potentially including a $295 setup fee and a $495 early termination fee. Complaints also reference long-term equipment leases through “ABC Leasing,” but details regarding a PCI Compliance fee, annual fee, or monthly minimum fee are not explicitly mentioned.

Virtual Terminal and Payment Gateway Pricing

USB Payment Processing offers virtual terminal and payment gateway services, though they haven’t disclosed specific pricing for these options on their website. Merchants should expect possible additional fees such as gateway fees, technical support fees, batch fees, and other transaction rates for their e-commerce services.

USB Payment Processing Contract Terms

While there’s a limited number of complaints about USB’s rates and fees, suggesting customer satisfaction, the known contract terms of the company may not rival the most affordable merchant accounts. However, they seem to align with industry standards. Insights into USB Payment Processing’s standard contract terms are invited in the comments section below this review.

Business owners are also recommended to explore other options from our list of the best merchant accounts.

USB Payment Processing Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing Yes
Misleading Marketing No
Discloses All Important Terms No

Sales Complaints

USB Payment Processing appears to rely on telemarketing as well as referral, partner, and affiliate networks to market its services. It is unclear at this time whether the company employs independent sales agents, but it is not showing a high complaint volume that might be typically associated with this practice. We are currently able to locate over five USB Payment Processing complaints that accuse the company of poor sales standards, specifically aggressive telemarketing and nondisclosure of contract terms. Company representatives have apologized for the complaints about persistent sales calls, but they have maintained that all pricing and contact information was disclosed at the point of signing. Clients also report nondisclosure of equipment lease costs. In general, this does not compare favorably to our list of best credit card processors.

No Deceptive Ads

As a point in its favor, the company does not appear to engage in deceptive advertising strategies in its official materials. However, the persistent complaints about unwanted sales calls have lowered its score in this section to a “B.” If you suspect that USB Payment Processing is charging you hidden fees, however, we recommend seeking a third-party statement audit.

Our USB Payment Processing Review Summary

Our Final Thoughts

USB Payment Processing rates as a reliable credit card processing provider according to our rating criteria. The company has garnered few complaints relative to its size and tenure, and many online reviews feature positive testimonials. However, we currently lack comprehensive details on the standard USB contract, so the company’s rating may shift as more information emerges. Even when considering companies that meet our high standards, we encourage business owners to carefully scrutinize the terms of any agreement and compare USB Payment Processing’s pricing with that of top-rated payment processors.

Location & Ownership

USB Payment Processing NE, Inc. is a registered ISO/MSP of Wells Fargo Bank, N.A, in Concord, California, and is located at 8501 Lasalle Road, Suite 300, Towson, Maryland 21286. Marc Reibman is listed as the CEO of USB Payment Processing.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did USB Payment Processing Treat You?

12 User Reviews

  • Hava Barr

    Ner Tamid

    USB was our provider up until 2019 when we stopped taking in office payments. Last month, we received a $995 pull from our bank account with no notice from USB. We have now tracked down the cause of the charge for “unreturned” equipment. The equipment was returned to USB in 2019 after cancellation.
    The fact that they would now pull funds from a bank account that they are no longer managing is astounding. We will be working with our bank to correct this as the manager we spoke with is being incredible sketchy with his responses.

    • Marc Reibman

      uSB Payment Processing NE Inc.

      This customer was given free use equipment to process with our company.

      When they decided to cancel (Jan 2020), we provided them with cancelation instruction letters to sign. On the letters was instructions to send back the equipment and where to send it as well. They received multiple emails regarding these instructions and unfortunately, they never returned the equipment.

      As per their contract they need to return the equipment and get billed nothing or keep the equipment and get billed for it. This is exactly what happened. They never returned the equipment, and they were billed for it.

      If they can provide a receipt from us that we would have provided if they dropped of the equipment at our office or a shipping receipt showing it was delivered and signed for by someone in our office, we would be more than happy to return their money. If not, we did exactly what the contract states.

      We have had this policy in place for more than 15 years now and almost everyone returns the equipment when they close.

      We are very sorry they are not happy about the situation, but had they followed the instructions of the multiple emails and the instructions on the cancel letters they signed we would not be responding to this complaint.

  • JOYCE

    Have been working with USB for 6 years now and have always had quick and courteous service. If only a question or problems with program or processing, everything has been handle with a very professional and friendly manner.

  • Elmer Bailey

    I would not Recommend USB to anyone looking for a reasonable processing company,,, You have to watch your statement like a hawk for all the
    nickel and dime fees…THE WORST PART is how they will deceptively lock you into a lease agreement with a very disreputable leasing company to process payments. ABC Leasing has to be THE BIGGEST rippoff i have ever seen…Its disgracefull that USB feels that this is the type of deal they subject their customers to,,,The ONLY redeeming quality of USB would be Jennifer,,, no bad how the ripoff deal was,,she is always helpful and pleasant
    Live and Learn,,, Research fully your processing company and who they deal with so you dont get stuck with the BAD DEAL USB stuck us with


    Are you with USB Payment Processing? Learn how to resolve this complaint.

  • Steve Cohen

    USB Payment Processing has been a nightmare to deal with. The rep told me of the great savings and ease of set up that would be provided with a mobile credit card reader and USB payment processing. After over an hour on the phone and another hour or so filling out forms I was told that they had made a mistake and not set up the account for mobile use. There was no problem in providing us with the service, we needed to fill out more forms and schedule a new “training session”.

    I told them that it was more work than it was worth. I had been and still use Square, which is easy and effortless.

    USB has debited my checking account repeatedly even though I have never used the service! I have contacted USB on 4 different occasions asking them to stop billing me for services I have never used, and to refund the charges debited in the past. They repeatedly promised to do so, but have not done so.

    I would strongly suggest that you use any other service than USB. Whoever you use would likely be better than them.

    • Steve

      I am the one who wrote the original review above. USB responded to my review and has done its due diligence in handling my complaint. They apologized profusely for the situation and sent a representative to my office to install and test the card reader.

      I am satisfied at this point.

      • Steve Cohen

        Despite their apology, they have not followed through on cancelling my account and refunding the charges. Dealing with them has indeed remained a nightmare.

        After giving me the runaround they finally said to write them a letter calcelling the service and requesting the refund. I sent the letter October 7, 2015 and today in November 17th, and still no credit.

        Avoid these people.

  • Pam

    Their equipment does not work, told to cancel within 24 hours and they did not and still continued to charge my account when we never used their service. When contacted to cancel again they still have not and have made no effort to refund the money they never should have taken out of the account. They also were not supposed to charge an account early termination fee and they tried to tell me there was one and that they would wave the fee but not refund my money. This company is a fraud and I strongly urge your company not to use them.

    • Jennifer Shore

      Spoke with Pam, Monday October 14, 2013. Her initial request to close the account was on August 23, 2013.The closure and deposit were completed on August 28, 2013. We have reached out to Pam on several occasions and left messages to advise them that their account has been closed, a full refund had been issued and to inform her that there will not be an early termination fee since they did not use the service. I can confirm her initial requests have been completed.

  • Design Company

    Switching to USB Payment Processing has made my business better. The helpful and knowledge staff have given me guidelines and training on how to decrease processing rates, pci fees and how to save money in more ways than just lower rates. They have helped me market my business for free and save on business services! My business network has brought me new customers with my business listing and saved my family money with free local printable coupons! Can you believe this is a credit card processing company? I recommend USB to any business that takes credit cards as a form of payment. They are Smart in what they do!

  • Geoff Mirkin

    I’ve been working USB for over three years and very satisfied with the service they provide. When they first contacted us we agreed to meet with them based on the fact that I felt we were paying to much in fees. Well my assumptions were correct. They save us a ton of money every month and the rep (I cant remember his name) was professional and knowledgable. The few times we’ve had issues we call them and they are right on top of it. Being in the Solar industry we have a high ticket item so if a 20-30K transaction doesn’t go in or funded right away, it’s an issue to our cash flow. These guys seem to understand that and I like the fact that when I call I actually speak to a person that’s 20 miles away, not some person in Taiwan or an automated service that takes 30 minutes of BS before you might be able to get someone on the phone and that person is in a different time zone. Those were the big issues with the last CC company I worked with. Local is the most important thing for me even more than the $$ saved. Id highly recommend these guys

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