TabbedOut Reviews & Complaints

5
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How did they treat you? ▼

Note: As of 2023, the TabbedOut website has been gutted. It appears they are still in business, but we will monitor the situation.

Company Overview

TabbedOut is an SaaS (Software as a Service) company that enables a business's customers to pay their tabs via a mobile phone app. Designed for businesses in the bar and restaurant sectors, TabbedOut also provides merchants with the ability to offer loyalty programs and discounts to customers who pay with TabbedOut. TabbedOut was launched in 2010 and has since secured partnerships with Harbortouch and Cayan to increase its use within restaurants and bars. The development group behind Tabbed Out, ATX Innovations, also offers UNION POS  as a restaurant-focused POS solution. As of 2022, TabbedOut is advertising as “TabbedOut by UNION” and TabbedOut is now available through the UNION app, which may mean the company is transitioning in some form.

TabbedOut Payment Processing

TabbedOut positions itself as a unique solution for the hospitality sector, providing a mobile payment platform that allows patrons to open, view, and settle their bar or restaurant tabs directly from their smartphones.

Integration with Point of Sale Systems

TabbedOut integrates directly with numerous Point of Sale (POS) systems. This ensures that the payment process is not only smooth for the customer but also for the establishment's staff and management.

Secure Payment Processing

Security is a top concern for any payment solution. TabbedOut ensures that customer payment information is securely encrypted, reducing the risk of data breaches and fraud.

Marketing and Customer Insights

Beyond payment processing, TabbedOut provides businesses with tools to harness customer data. This feature allows establishments to understand their clientele better, design targeted marketing campaigns, and drive customer loyalty.

Promotions and Loyalty Programs

To assist businesses in enhancing customer engagement and repeat business, TabbedOut offers a platform for creating and managing promotions and loyalty programs, all integrated within the mobile payment experience.

Direct Customer Feedback Channel

An additional feature that TabbedOut offers is its ability to facilitate direct feedback from patrons. After settling their tab, customers can provide immediate feedback on their experience, granting businesses invaluable insights.

Location & Ownership

TabbedOut is neither a merchant account provider nor a POS system, but it does integrate seamlessly with both of these services. Merchants are free to use TabbedOut with their existing POS systems and credit card processors. TabbedOut is developed by ATX Innovations, an Austin, Texas-based company with headquarters at 804 Congress Avenue 5th Floor Austin, TX 78701. Google also lists 1214 W 6th St #220, Austin, TX 78703 as an address for TabbedOut. Alex Broeker is listed as the CEO of TabbedOut. Jeffrey Kalikstein is listed as a founder.

TabbedOut Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 100+
Live Customer Support Yes
Most Common Complaint Buggy Performance
Recent Lawsuits No

Positive User Experience

There are no reported negative TabbedOut reviews on typical merchant complaint forums, indicating the service’s legitimacy. TabbedOut boasts high ratings on both the iTunes App Store and Google Play Store, with users expressing satisfaction with its performance. However, a common complaint revolves around limited service availability, often defaulting to Austin, Texas, where the company is headquartered. If you’ve had experiences with TabbedOut, share your review in the comments below.

Legal Standing and Penalties

No class-action lawsuits or FTC complaints have been filed against TabbedOut. Dissatisfied customers seeking recourse can report it to the relevant regulatory authorities.

TabbedOut Customer Support Channels

Although users have raised concerns about software glitches, invasive permissions, and limited participating businesses, these complaints mainly come from users rather than business owners. TabbedOut offers a phone number and a contact form on its website, aligning with the support options typically provided by top-rated companies in the merchant services industry.

TabbedOut Customer Service Number

  • (866) 626-8045 – Toll-Free Customer Support

TabbedOut Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No BBB Complaints

ATX Innovations, Inc., the developer of TabbedOut, currently maintains no rating with the Better Business Bureau based on 0 complaints filed in the past 36 months. This clean complaint record may be due to the fact that complainants are unlikely to seek out the developer of an app to complain about the app, but it nevertheless indicates that the company itself does not attract complaints.

An “A” Rating

Given the total absence of complaints about the company, we agree with the BBB‘s rating in this case, but readers should be aware that there is reason to be skeptical of the BBB’s rating system.

TabbedOut Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Yes
Processing Rates 0%
Equipment Leasing N/A

Undisclosed Monthly Fee

The primary cost detail provided by TabbedOut in its official materials is the absence of per-transaction fees. This is highlighted in the FAQ section of its website:

TabbedOut is free for consumers. We have no service charges or incremental fees associated with our service. You can use the app to pay bar and restaurant tabs and get rewarded with offers at no additional charge.

Other contractual details, such as standard fees, are less transparent. A company blog post suggests a minimal monthly fee when integrating TabbedOut with a Harbortouch POS system. It seems that adding TabbedOut to an existing POS system typically involves a flat monthly licensing fee. This fee varies based on factors such as the client’s payment processor, POS system, and the specific nature of the business. To minimize costs, it’s advisable to combine TabbedOut with a cost-effective payment processor.

No Negative Reports

Our search did not uncover any TabbedOut complaints specifically mentioning early termination fees, nor are there reports of the monthly fee being considered excessive or unfair. Therefore, TabbedOut currently receives an “A” rating. For those with firsthand knowledge of other TabbedOut fees, your contributions are welcomed in the comments section below this review.

TabbedOut Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Partnership-Focused Marketing Strategy

TabbedOut appears to market itself primarily through strategic partnerships with POS providers and credit card processors. Many POS systems now arrive with the option to add TabbedOut for an additional monthly fee, and processors like Cayan are beginning to promote TabbedOut to their clients in the restaurant industry. The company’s consumer app is also being marketed through more traditional channels, including the TabbedOut website and physical signs at client locations.

No Deceptive Tactics

There is no indication at this time that TabbedOut employs independent sales agents or telemarketing in an effort to advertise its services. There are also no TabbedOut reviews that mention deceptive sales tactics by the company, and TabbedOut’s website does not list any misleading rate quotes. We are therefore awarding the company an “A” rating at this time.

This compares favorably to our list of best credit card processors.

Our TabbedOut Review Summary

Our Final Thoughts

TabbedOut rates as a useful POS solution according to reviewer feedback. The app streamlines the checkout experience and enables clients to better engage customers, and it does not appear to cost more than a flat monthly fee. Although the cost of the service appears to vary for clients, it is not receiving any complaints of overpricing or predatory terms. Readers in restaurant businesses should be sure to understand all potential costs of using TabbedOut before signing up and should consider pairing the service with a highly-rated restaurant merchant account provider.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did TabbedOut Treat You?

1 User Reviews

  • Steve Schuler

    Have you read anything about cyber security recently? Like maybe how scammers overlay QR codes with fakes that take you to an app install? And how you should NEVER say yes to an install that is triggered by a QR code?

    Well, that’s what restaurant QR codes that are set up on this app do, if the app is not already installed. I spent a lot of time at a restaurant tonight because I couldn’t believe this was happening. A friend who had apparently previously already installed it ordered for me. Later on, I Googled to figure out what was going on.

    The whole concept here is wrong from a consumer’s standpoint, and possibly from a restauranteur’s as well. TabbedOut is seeking to become a payment middleman. Don’t we already have Google Pay, CC companies, ad nauseum?

    If the label next to the QR code had explained that it REQUIRED the TabbedOut app, I might not have been so frustrated, but I have to say the chutzpah of the blatent middleman grab for private data would still have left me appalled.

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