QuickBooks POS Merchant Services 2023: Reviews & Complaints

QuickBooks Point of Sale Logo
3/5
full star idicating a 3 out of 5 star rating full star idicating a 3 out of 5 star rating full star idicating a 3 out of 5 star rating empty star indicating a 3 out of 5 star rating empty star indicating a 3 out of 5 star rating

How did they treat you? ▼

Company Overview

QuickBooks Point of Sale is a point-of-sale system offered by Intuit as an extension of its popular QuickBooks accounting software. Quickbooks POS allows businesses to combine their accounting and sales into a seamless package. This system is specifically designed for retail businesses. It can alco serve retailers that have both a brick-and-mortar and e-commerce presence.

QuickBooks Point-of-Sale Overview

In May 2017, QuickBooks terminated its co-branded reseller relationship with Revel Systems, and the company’s current POS solution is a software application called QuickBooks Desktop Point of Sale. QuickBooks Point of Sale is most commonly used in conjunction with other Intuit payment solutions like QuickBooks Payments, but it comes with its own pricing and service terms. The software operates as a PC or tablet POS system.

Location & Ownership

Sasan Goodarzi is the CEO of Intuit, which is headquartered at 2700 Coast Ave, Mountain View, CA 94043. Since Intuit’s products are heavily tied with Green Dot Bank, it is possible that Green Dot Bank is the backing bank for its payment processing services.

Video Summary

Table of Contents

  • Costs & Contract: Offers three pricing plans for its desktop-based payment software and…
  • Complaints & Service: Has received more than 20 public complaints regarding…
  • BBB Rating: The Better Business Bureau does not maintain a profile for QuickBooks Point of Sale at this time but…
  • Sales & Marketing: Does not appear to hire independent sales representatives and has not received any merchant complaints about its…
QuickBooks point of sale payment processing
QuickBooks Point of Sale offers POS payment solutions
Pros & Cons
Pros: Cons:
Detailed sales tracking. Limited customization options.
Integrated with QuickBooks software. Higher transaction fees.
Efficient transaction processing. Limited hardware compatibility.
Reliable security features. Occasional software glitches.
Easy to use interface. Requires internet connection.

QuickBooks Point of Sale Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 25+
Live Customer Support Yes
Most Common Complaint Product Malfunctions

Moderate Complaint Total

We are currently able to locate over numerous negative QuickBooks Point of Sale reviews across various consumer protection websites. Common complaints include failed or spotty integrations with other services, interface bugs, poor tech support, persistent software and hardware malfunctions, and high fees. In general, dissatisfied users express frustration with the high initial cost of the system and high processing rates.

QuickBooks Point of Sale Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints specifically regarding QuickBooks Point of Sale. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

As of 2019 Intuit is facing major allegations and a class-action suit filed by California’s Santa Clara County that the company allegedly duped low-income taxpayers to pay for free tax preparation online. This case is still in litigation, with the most recent update coming in March 2021, when a judge ruled that a $40-million settlement was not enough for consumers in the class.

QuickBooks Point of Sale Customer Support

Intuit offers live customer support during business hours and an FAQ section on its website, and users report varying degrees of success when working with tech support. These service options appear to fall short of our expectations for great payment processing customer service. QuickBooks Point of Sale itself has a low complaint rate for its size, but the overwhelming impression created by business feedback is that it is not an especially cheap or dazzling option.

QuickBooks Point of Sale Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Rating 1.09
GetApp Rating 4.2
Our Rating 3
Average Rating 2.76

BBB Rating Analysis for QuickBooks Payments

QuickBooks Pos does not have a BBB profile, but parent company Intuit, based in Mountain View, CA, is not BBB accredited and has a 1.09/5 star rating based on 520 customer reviews. The company has a significant number of complaints, with 3,547 complaints closed in the last 3 years and 1,203 closed in the last 12 months. Common themes in the reviews and complaints include problems with product/service and customer support issues. Customers frequently express frustration over software glitches, billing disputes, and difficulties in getting assistance from customer service.

Negative Feedback

These people are crooks. They charge you for something you already paid for. You ask about the charges and you get three different answers and seems like everyone is covering up or lying for the other. Don’t give them credit card information and definitely find another payroll company. Beware!!!!! – Review from David B., December 6, 2023

On September 13, 2023, I spoke with an employee by phone about my upcoming ProAdvisor renewal, which included QuickBooks Desktop and Payroll. She advised that my renewal price would be $1,149. I asked her to please send that to me in writing and she did. The email read as follows: Your upcoming charges on November 12, 2023 will be: PAP Bundle – $799.00 Payroll – $350.00 Total will be $1,149.00. The case number on this matter was ***********. On November 12, 2023, my credit card was billed $700 for payroll. On November 13, 2023, that charge was reversed. I was on vacation at the time and assumed that they billed the wrong amount and then corrected it. I expected a charge of $1,149 to follow. When I returned from vacation, I had not been charged for the renewal. I called Intuit on November 20, 2023 and spoke to at least six different employees trying to find out why my product subscription had not been renewed. I got a multitude of answers and was transferred around. At first, the response was because my account had been disabled and therefore, I could not renew. My account was disabled by Intuit, so there is no reason why I should have been penalized for that. In the end, they agreed to renew my payroll for a fee of $1,400 and would see if they could get a discount to bring that to $700. I told them to cancel the payroll. This is a classic case of bait and switch. I was told on September 13, 2023 that my payroll renewal would be $350 and two months later, they claim that prices can change at any time and now my fee is $1,400 or maybe $700 if a boss will agree. I have it in writing that I would be billed on November 12, 2023 and my payroll would be $350. I now do not have a payroll subscription to finish out payroll for the 2023 tax year. – Complaint from November 20, 2023

Positive Feedback

There are no positive reviews published about Intuit Inc. on the BBB website.

Source: BBB

GetApp Rating Analysis for QuickBooks POS

QuickBooks POS does not have a profile, but Intuit GoPayment has a 4.2/5 rating on GetApp, based on 66 customer reviews. The reviews are generally positive, with 38 reviews giving it a 5-star rating and 18 reviews rating it 4 stars. However, there are also some negative reviews, with 6 reviews giving it 1 star. Common themes among positive reviews include ease of use and integration with other software. Negative reviews often mention issues with software bugs, high charges for simple transactions, and poor customer support response.

Negative Feedback

Some bugs makes it boring, its charges amount is way much for such a simple software especially for common goods with fixed prices in small shops, poor customer support response team. – Review from Moses W.

I have to swipe the card 3x, hop on 1 foot then slide the card for it to work. Ridiculous and time consuming. – Review from Lindsey N.

Positive Feedback

This software is super easy to use and also user friendly. GoPayment can be integrated with other software thus giving it an added advantage over other payment software. – Review from Bryan W.

QuickBooks software is very affordable with a lot of good. There are lots of reports in which you can see that the app allows you to add on a variety of additional features. – Review from Garv S.

Source: GetApp

QuickBooks Point of Sale Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
POS Basic $1,200
POS Pro $1,700
POS Multi-Store $1,900
Processing Fees High

Three Pricing Tiers

Intuit offers a wide variety of payment processing options and seems to change its pricing and terms frequently. At this time, the company charges a one-time fee for Quickbooks POS with three different options:

  • POS Basic – $1,200
  • POS Pro – $1,700
  • POS Multi-Store – $1,900

POS Basic

Quickbooks POS Basic allows a business to accept sales including contactless payments. Additionally, POS Basic includes e-commerce integration for retailers that also have an online store. Businesses can also manage inventory, customer data, and access “basic” reporting. The system works with tablets and integrates with QuickBooks Pro, Premier, and Enterprise Solutions. Additional hardware, such as scanners and receipt printers are sold separately.

POS Pro

Quickbooks POS Pro comes with everything that is included in the Basic plan. The additional $500 cost includes sales and promotional programs such as layaway, gift cards, loyalty and rewards. Businesses can also generate purchase orders, manage employees, payroll, and have access to “advanced” reporting. Advanced reporting includes reports for layaway, sales and work orders, and various employee items.

POS Multi-Store

As the name implies, Quickbooks POS Multi-Store allows businesses to have everything included in Basic and Pro, but with multiple locations. Business owners can manage multiple stores, manage and transfer inventory, and generate store-specific reports.

Point-of-Sale Hardware

Quickbooks sells a variety of hardware credit card processing options. These include full point of sale packages with scanners, printers, card readers, and cash drawers in both black and white for $900. Or, businesses can customize their point of sale by purchasing only the hardware they need. In general, Quickbook’s hardware costs are competitive with industry competitors.

QuickBooks POS Processing Fees

As of this updated review, Quickbooks is no longer publishing the company’s processing rates and fees. This likely indicates that Quickbooks is offering customized processing rates. Generally speaking, such a pricing tactic is designed to charged businesses as much as possible without losing the account. Quickbooks POS reviews from customers, and our own analyzing of their merchant account statements, suggest that processing rates are expensive. Intuit also makes it difficult for other processing company’s to integrate with the accounting software. As such, the company charges high processing rates knowing that it can be headache for businesses to switch processors.   If you are looking for other processing options, see our best credit card processors for Quickbooks integration.

Previosly, Quickbook’s had public facing processing rates as follows: The company’s standard pricing plans consisted of a “Pay As You Go” plan and a “Low Monthly Rates” plan. The Pay As You Go plan did not charge a monthly fee and offered a PIN debit rate of 1%, a swiped rate of 2.7%, and a keyed-in rate of 3.5%. The Low Monthly Rates plan offered a PIN debit rate of 1% plus $0.25, a swiped rate of 2.3% plus $0.25, a keyed-in rate of 3.2% plus $0.25, and a monthly service fee of $19.95.

Monthly, Annual, and Cancellation Fees

Intuit does not mention any PCI compliance fees, monthly minimums, or early termination fees associated with QuickBooks Point of Sale, but that doesn’t mean that these fees don’t apply. Business owners shouldinquire about all possible fees before completely a sign-up. Overall, QuickBooks Point of Sale appears to be much more expensive upfront than its lightweight, cloud-based competitors, but its integration with QuickBooks accounting software and its decent suite of features may make it worth the cost to some businesses. Others should look into top-rated iPad POS options for alternatives. Merchants who are considering QuickBooks Point of Sale should be prepared to operate entirely within Intuit’s closed software ecosystem. We also encourage merchants to check out our list of the providers of the best merchant accounts.

QuickBooks Point of Sale Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Marketed Under QuickBooks Umbrella

QuickBooks POS is primarily marketed as a subsidiary service under the QuickBooks umbrella. There does not appear to be a specific outbound sales team dedicated to selling QuickBooks Point of Sale. The service is usually advertised to existing QuickBooks business users and it’s likely that an in-house sales team handles the onboarding of new accounts. This compares favorably to our list of best credit card processors.

No Deceptive Quotes

The QuickBooks Point of Sale website does not list any deceptive rate quotes or unrealistic guarantees, but it also does not offer many itemized pricing details for hardware components or software licenses. There are currently no QuickBooks Point of Sale complaints that accuse the company of engaging in deceptive advertising strategies, and we have accordingly given it an “A” in this section.

Our QuickBooks Point of Sale Review Summary

Our Final Thoughts

Customer QuickBooks Point of Sale reviews indicate an average credit card processing option. There are numerous complaints regarding high fees, software problems, and lackluster customer support.  There is also a high cost to get started with both an expensive software fee and moderate hardware purchases. In most cases, businesses will be paying at least $2,000 just to process their first sale. The benefit of using Quickbooks POS is having all of your sales automatically tracked in your accounting software.

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Testimonials & Complaints

How Did QuickBooks Point of Sale Treat You?

3 User Reviews

  • David V.

    What we have found to really SUCK is the fact that every couple of ears, we get a notice that we will be required to update our software, which even with the discount offered, costs us thousands of $! Is there a way to get around this?

  • Denise

    QBPOSSHELL stopped working.
    Our company updated to the POS 12, (the newest version) and this is now 2018. The problem still happens about every other work order entered then generating a PO. I am disappointed that Intuit has not figured out how to fix the problem. Restarting the program multiple times is very, very time consuming.

  • DENISE MUNSTERMAN

    I am very tired of the poor service from Quickbooks POS.
    Today I was told I have to pay for a broken receipt printer because I didnt send it back.
    I am absolutely sure no one said anything about sending it back although I expected them to send
    me a shipping label to send back. No one ever did so I forgot about it and now
    1) I had the inconvenience of having to sit with lengthy support session to see why it wouldnt work finally finding it was broken.
    2) had to wait for new one come
    3) had poor customer service re sending it back
    4) on top of above I have to pay for the broken one
    5) I called to find out what the charge was and it took about 20 minutes to get the answer — an example of my experience with your service — it just should not take so long. So I am sitting here fuming and looking for any where any way I can write a review on you guys.

    My past experience with support is horrible. I absolutely dread having to call support and have to put aside hours if I do as it commonly takes 1 hour plus and I have gotten to the point where I try really hard to figure it out myself as the time goes on and on and usually do figure it out myself


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