Evolv Credit Card Processing 2023: Reviews & Complaints
Evolv is a rebranded merchant account provider formerly known as Approval Payment Solutions headquartered in Newburgh, Indiana. The company is partnered with WorldPay for its processing network. In March 2018, Approval Payment Solutions acquired Houston-based credit card processor Orion Payment Systems. Other acquisitions include United Point-of-Sale, 253 Payment Pros, Cleargate, Rocky Mountain Merchant Services, Atlas MBA, VIV, Merchant Services International, and Retriever of Jackson.
Before we dive in, here’s a short summary of what we’ll cover:
- Evolv’s various payment processing services.
- The company has received a small number of complaints, but these consistently mention unexpected fees.
- Evolv’s contract is not publicly available, but it likely contains some expensive fees, including an early-termination fee.
Evolv Payment Processing
Evolv offers a range of payment solutions including ACH and check solutions, high-risk processing, online payments, contactless terminals, mobile solutions, point-of-sale systems, and e-commerce integrations. They also provide gift and loyalty program services and QuickBooks integration.
They cater to various industries such as automotive, government and water systems, health and beauty, legal, restaurants, and retail. Evolv also extends its services to financial institutions, bar associations, and sales offices.
Evolv has established partnerships with several associations across different states for payment acceptance and digital marketing solutions.
Location & Ownership
Evolv is a registered ISO/MSP of Fifth Third Bank, N.A, and a registered ISO of Wells Fargo Bank, N.A., Concord, CA. Allan Noe is listed as the president of Evolv, which is located at 10999 Stahl Rd, Newburgh, Indiana 47630.
Table of Contents
Evolv Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We are currently able to locate around 5 non-BBB negative Evolv reviews, and none of the Evolv complaints call the company a ripoff or a scam. One complainant reports deceptive sales tactics by an agent and poor customer service when trying to correct the situation, another complainant was charged a $375 early termination fee that they were not expecting, and yet another complainant struggled to cancel service with the company. If you have your own Evolv review to make, please do so below.
Evolv Payments Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Evolv/Approval Payment Systems. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Evolv Customer Support Options
It is worth noting that because Evolv is partnered with WorldPay, some complaints intended for Evolv might get redirected to the online profiles of the larger company. The Evolv website lists dedicated phone numbers and email addresses for customer support, but it’s unclear whether these support channels lead to Evolv or to WorldPay. Regardless, these channels are lacking when compared to payment processors with great customer service reputations.
Evolv Customer Service Number
- (888) 311-7248 – Toll-Free Support
Other Support Options
- Customer service email address at [email protected]
Evolv Online Ratings
Here's How They Rate Online
Online Ratings Summary
Evolv/Approval Payment Solutions has been an accredited business with the Better Business Bureau since 2007. As of this review, the company has an “A+” rating with the BBB and has had 0 complaints filed against it in the last 36 months.
What Merchants Say
The company’s profile also features 1 informal review. The 1 review is positive. A former review was negative and detailed unexpected charges and poor customer service:
Nightmare, Small Businesses Beware. A rep from this company came into my retail store and said that they could save my a lot on Credit Card Processing. Their rep asked to see my former statements and worked at his laptop and said, “oh yes, we can save you a lot!” He spewed how they were local, from a few counties away here in Kentucky and he would be close to handle everything I needed. I asked about using my current machine, a VX520, which I purchased for $300 from my current processor and was told that it had proprietary software and I couldn’t use it. (turned out to be a lie) I asked Matt L******* what there machine would cost and could never pin him down. When I asked, about $300? He said he wasn’t sure but around that and I would save that in no time with his company. That was mid Nov. 2018. After Christmas break, I was shocked to see all these charges coming out of my bank account including one for $100.70 from a company called Ascentium Capital Leasing. I called Matt’s boss on Jan 4,2019 and was told that is the company I was leasing my new equipment from for 48 MONTHS. WHAT?? Never heard of them but he assured me he would have Matt call me the next day. Never and still haven’t heard from him. Called the main company in Indiana and was told they would have Matt call me. Of course he never has. I requested by email to be Cancelled on Jan. 28,2019 and again in Feb. I have finally received a cancellation request form and it states that I will owe a $500 or greater early termination Fee and Ascentium Capital emailed me this today: This contract is a 48 month none cancellable lease agreement it can’t be cancelled yes you can return the equipment But you will have a outstanding balance you personally guaranteed this contract it’s not just going to go away if you like I can try to help you with a Settlement your balance is 4,532 I can try to settle for 2,800 please let me know if this is something you want to do. They still won’t give me an address to return their VX520 machine. Approval Payment Solutions should be ashamed of how I have been treated and for their rep conning a small business owner. I guess I will just have my credit score drop as I will never pay either company. BEWARE
In this case, the client could have benefited from knowing which undesirable contract terms to be on the lookout for.
An “A” Rating Overall
Evolv/Approval Payment Solutions has seen a dramatic decrease in its complaints over our past few updates. In that time the company’s complaint total has fallen to 0 so we are willing to agree with the BBB’s “A+” rating at this time.
Evolv Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Likely|
|Processing Rates||1.00% - 4.99%|
Evolv Contract Terms
Evolv appears to offer a three-year agreement through WorldPay with automatic renewal for two-year terms. The exact Evolv rates under that agreement are not disclosed by the company. There is also an undisclosed early termination fee associated with Approval Payment Solutions contracts, although this amount is likely to be close to the standard $250-$295 amount offered by WorldPay. We are currently unable to locate any mention of PCI Compliance fees or monthly minimum fees, but it is likely that these are included in the company’s contract as well. According to the Better Business Bureau, the company also appears to lock its credit card terminals to prevent “slamming,” which can lead to some frustration among merchants who don’t understand why their terminal is locked.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Evolv also dedicates a portion of its website to advertising its virtual terminal and payment gateway services, through Anchorpoint. However, pricing is not disclosed on either of those services. Additional Evolv rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
One client complaint in the comment section of this review cites a $375 early termination fee, while a more recent complaint claims that this fee is actually $500. An Evolv complaint on another review website mentions a long-term equipment lease. Overall, the company’s contract terms appear to be squarely within the average industry parameters, and we would not expect its pricing to be competitive with the cheapest merchant accounts.
We also encourage business owners to check out our list of the providers of the best merchant accounts.
Evolv Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Inside and Outside Sales Staff
Evolv appears to utilize strategic partnerships, an in-house sales team, and independent sales agents to market its services. The use of independent sales agents can often result in an elevated complaint rate for a company, as these sales representatives are usually motivated to sign merchants up for the most expensive contract terms possible. We have seen a few such Evolv reviews.
This compares favorably to our list of best credit card processors.
We are currently able to locate a few Evolv/Approval Payment Solutions complaints that describe aggressive sales tactics and nondisclosure of contract terms. To its credit, the company does not appear to engage in deceptive advertising strategies in its official materials. If you suspect that Evolv is charging you undisclosed fees, we recommend seeking an independent statement audit to find and eliminate hidden costs.
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