Approval Payment Solutions (apsolutions.net) is a merchant account provider headquartered in Newburgh, Indiana. The company is partnered with Vantiv for its processing network. Founded in 1998, Approval Payment Solutions is a registered ISO/MSP of First National Bank of Omaha in Omaha, Nebraska. Allan Noe is listed as the president of Approval Payment Solutions, which is located at 10999 Stahl Rd, Newburgh, Indiana 47630.
- Sales & Marketing: Approval Payment Solutions does not engage in misleading sales tactics but has received a few complaints about its sales team.
- Costs & Contract: Approval Payment Solutions offers a three-year contract through Vantiv with an early termination fee of up to $375.
- Complaints & Service: Approval Payment Solutions has received fewer than 10 public complaints.
- BBB Rating: Approval Payment Solutions has an “A+” rating with the Better Business Bureau and has received three complaints in the last three years.
- Rates & Fees: How Merchants Got The Best Rates With Approval Payment Solutions
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Approval Payment Solutions appears to utilize strategic partnerships and independent sales agents to market its services. The use of independent sales agents can often result in an elevated complaint rate for a company, as these sales representatives are usually motivated to sign merchants up for the most expensive contract terms possible. We are currently able to locate one Approval Payment Solutions complaint from 2011 that describes aggressive sales tactics and nondisclosure of contract terms. To its credit, the company does not appear to engage in deceptive advertising strategies in its official materials.
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||$375|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
Approval Payment Solutions appears to offer a three-year agreement with automatic renewal for two-year terms. There is also an undisclosed early termination fee associated with Approval Payment Solutions contracts, although this amount is likely to be close to the standard $250-$295 amount offered by Vantiv. We are currently unable to locate any mention of PCI Compliance fees or monthly minimum fees, but it is likely that these are included in the company’s contract as well. According to the Better Business Bureau, the company also appears to lock its credit card terminals to prevent “slamming,” which can lead to some frustration among merchants who don’t understand why their terminal is locked.
One merchant complaint in the comment section of this review cites a $375 early termination fee, while a complaint on another review website mentions a long-term equipment lease. Overall, the company’s contract terms appear to be squarely within the average industry parameters, and we are therefore awarding Approval Payment Solutions a “C” at this time.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
We are currently able to locate only three non-BBB Approval Payment Solutions complaints, and none of the complaints call the company a ripoff or a scam. One complainant reports deceptive sales tactics by an agent and poor customer service when trying to correct the situation, another complainant was charged a $375 early termination fee that they were not expecting, and the most recent complainant struggled to cancel service with the company. It is worth noting that because Approval Payment Solutions is partnered with Vantiv, some complaints intended for Approval Payment Solutions might get redirected to the online profiles of the larger company. The Approval Payment Solutions website lists dedicated phone numbers and email addresses for customer support, but it’s unclear whether these support channels lead to Approval or to Vantiv.
Key Points - BBB
|Product & Service Complaints||2|
|Billing & Collection Complaints||1|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Approval Payment Solutions is an accredited business with the Better Business Bureau. As of this review, the company has an “A+” rating with the BBB and has had three complaints filed against it in the last 36 months. Two of the complaints stemmed from problems with products or services and one from billing or collection issues. All three complaints either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.
The BBB also includes a lengthy note explaining that the company’s complaints typically mention “fees continuing to be charged after the cancellation of services, customers stating that they are unaware of the cancellation fee and/or automatic renewal service and that equipment purchased cannot be used after the cancellation of services.” Approval Payment Solutions has seen a dramatic decrease in its complaints over our past few updates, so we are willing to agree with the BBB’s rating at this time.
About Phillip Parker
Hi, I’m Phillip Parker and I believe that the merchant account industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. I created this website to help you avoid the bad players, save money on fees, and get peace of mind with your merchant account. If you would like to help support my work, check out my cost analysis service. I can evaluate your statement and tell you exactly how much you're overpaying for your merchant account. Get more information here.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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