CardConnect Credit Card Processing 2023: Reviews & Complaints

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How did they treat you? ▼

Company Overview

CardConnect, formerly known as Financial Transaction Services, is a rapidly growing merchant account provider that operates as an independent credit card processing subsidiary of First Data (now Fiserv). Founded in 2006 by CEO Brian P. Shanahan before changing its name and moving to Pennsylvania, Card Connect was acquired by First Data (Fiserv) in 2017 and is now the primary independent sales agent network used by First Data/Fiserv. The company has previously partnered with FTV Capital, Bank of America, and SecureNet Payment Systems to expand its merchant account products and services.

RELATED: CardConnect is one of the most expensive processors we have reviewed. Find out how to get retroactive refunds of excessive fees.

CardConnect Payment Processing

As part of Fiserv, CardConnect is a payment processor provider that is suitable for all major credit card and debit cards for most business types. The company offers the CardPointe virtual payment gateway for online payments which integrates with a virtual terminal, a mobile credit card processing app, and a card reader called “CardPointe.” They also offer Clover point-of-sale payment hardware and “Bolt,” which is a software solution that allows merchants selling their own software to integrate payments into their products. Further, the company offers “CoPilot,” which is a way for ISOs to track their portfolios and revenue flow. Notably, the company offers interchange-plus pricing as well as Level II and III data processing through its POS system and payment gateway.

CardPointe Platform

CardConnect's primary offering is the CardPointe platform, which aims to provide a comprehensive credit card processing solution. The platform is designed to create a seamless experience for transactions.

Payment Processor and Gateway

CardPointe serves as both a payment processor and a payment gateway. It offers real-time reporting features.

Point of Sale Systems

CardConnect offers point-of-sale (POS) systems as part of its range of products and services. These systems are intended to facilitate transactions at physical locations.

Third-Party Business Integrations

The company provides a wide range of third-party business integrations. These are designed to enhance the functionality and utility of their services.

Security Features

CardConnect employs patented tokenization and Point-to-Point Encryption (P2PE) to protect credit card transaction data. These features aim to minimize PCI compliance scope and lower fees.

Location & Ownership

CardConnect's headquarters are located at 1000 Continental Drive, #300, King of Prussia, Pennsylvania 19406. Jeff Shanahan is listed as the president and Brian Shanahan is chairman of the board. The company is a registered ISO of Wells Fargo Bank, N.A., Concord, CA.; Synovus Bank, USA, Columbus, GA; and PNC Bank, N.A., Pittsburgh, PA.

Video Summary

Pros & Cons
Pros: Cons:
Secure transactions Potential for high fees
Integrated software solutions Complex pricing structure
User-friendly interface Limited international functionality
Flexible payment options Contractual commitments
Reliable customer support Mixed customer reviews

CardConnect Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 100+
Live Customer Support Yes
Most Common Complaint Hidden Fees
Recent Lawsuits Yes

High Number of Complaints

We have found over 100 negative CardConnect reviews, some of which express the opinion that either CardConnect knowingly engages in unethical business practices. The company has responded to many of the complaints found in the comments section of this website, albeit with what occasionally appears to be an automated or copied response. Many of the complaints on this website report poor customer service, despite what appears to be an active effort by company representatives to contact frustrated clients.

It is also worth noting that two of the complaint rebuttals issued by what appear to be CardConnect representatives were less than professional and bordering on rude. It does not appear that either individual is still employed by the company, so we will favorably assume that these comments are not reflective of the company’s present culture and the customer service that they provide. Unfortunately, CardConnect’s complaint rate has increased over time, likely due in part to its accelerated growth and acquisition. Many of the complaints report exceptionally poor customer service and broken promises. If you have your own CardConnect review to make, please do so in the comments below.

CardConnect Lawsuits & Government Actions

In 2016, CardConnect was sued through a class-action lawsuit in the matter of Kao et al v. CardConnect Corp. The suit alleged that the company misled merchants with contractual language that bound the merchants to rates that differed from those within their respective contacts. In 2021, CardConnect agreed to a settlement of $7.65 million to end the suit.

The company has not been named in any government actions or fines; however, its parent company, Fiserv, has incurred numerous fines including one totaling over $40 million.

CardConnect Customer Support Options

To its credit, CardConnect offers 24/7 live phone support. This is a degree of customer support that we expect from top-rated processors for great customer service.

CardConnect Customer Service Numbers

  • (877) 828-0720 – Toll-Free General Customer Service
  • (484) 581-7690 – ISV Partner Support
  • (888) 211-1273 – POS Hotline

Other Support Options

CardConnect Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Rating 1
TrustPilot Rating 2.3
Software Advice Rating 3.7
Average Rating 2.3

BBB Rating Analysis for CardConnect

CardConnect has a BBB rating of B and is not BBB accredited. The company has an average customer review rating of 1 out of 5 stars, based on 31 customer reviews. There are 89 complaints closed in the last 3 years, with 41 closed in the last 12 months. Common themes in the reviews and complaints include issues with service quality, difficulties in communication with the company, and problems with transactions or financial handling.

Negative Feedback

The classic business where you wish you could give zero or negative stars. Horrible company with capricious arbitrary policies. Despite having no basis whatsoever to be concerned that payments to me were fraudulent, they allegedly determined the payments were a risk and held $20,000 from me on a whim. Calls to the contact number were routed through somewhere with terrible call quality and frequently dropped in the middle of attempting to contact someone. I did not do my due diligence before signing up with this company. Shame on me! Don’t be like me. Use a different company; any other company. Don’t use this company. You may never get your money. I was only able to get my money by calling in a DIFFERENT company that had some leverage over CardConnect. Awful company; frankly, awful people. – Review from November 9, 2023

They need to do a Batch Forced Closed for date 8/17/2023. We are owed $613.85. They closed our account at ********************* ************************************************************************ on 8/17/2023. We sent an email asking to end our account on 8/30/2023. Because they terminated our account on 8/17/23 we haven’t received any money for credit card service. We have been trying to contact the company since Aug 17th, 2023, but can’t get through. We have been on hold up to 2 hours and getting passed around from person to person. I was on hold for 2 hours and 16 minutes and then was cut off. – Complaint from October 13, 2023

Positive Feedback

There are no positive reviews published about CardConnect on the Better Business Bureau website.
Source: Better Business Bureau

Trustpilot Rating Analysis for CardConnect

CardConnect has a “Poor” rating on Trustpilot, with an average score of 2.3 out of 5, based on 7 customer reviews. The reviews overwhelmingly reflect negative experiences, with 100% of the reviewers giving a 1-star rating. Common themes among these reviews include complaints about customer service, difficulties in canceling services, and issues with unauthorized transactions and fees.

Negative Feedback

In addition to the horrible customer service, they also make it incredibly difficult to cancel. My first two phone attempts at cancellation after my CC provider went out of business last June resulted in cases being created, followed by ‘rate reduction’ offers but not actually closing the account. It has taken 3 calls so far and on this latest call they state that they require ‘written’ request to cancel and then it takes 30 days and plus a cancellation fee. I already sent multiple emails reiterating my ‘cancel’ request but they only told me today, the apparently super secret email address where they need to receive those cancellation requests (cancel-at-cardconnect.com). Avoid this company. – Review from October 20, 2023

BAD BAD BAD BAD CUSTOMER SERVICE!!! My sales rep (Marcus) didn’t return my calls for several days!! When I questioned him about it, it was no big deal to him! Making customers their priority is not within their realm of doing business! I took my business elsewhere! – Review from January 23, 2021

Positive Feedback

There are no positive reviews published about CardConnect on the Trustpilot website.
Source: Trustpilot

Software Advice Rating Analysis for CardConnect

CardConnect has an average customer review rating of 3.7 stars on Software Advice based on 39 customer reviews. The reviews reflect a mix of experiences, with some users appreciating the ease of use and integration capabilities, while others express dissatisfaction with customer support and setup difficulties.

Negative Feedback

It’s a merchant account, and it operates as such. Nothing extra about it, and if you don’t run up against an issue that requires you to speak with customer support, it will work adequately for you. If you require someone to help you who actually has the knowledge needed to troubleshoot…GOOD LUCK! THEY HAVE HORRIBLE CUSTOMER SUPPORT! Clear statements and easy to track transactions. Not a single person in their customer service knows butkis about their own product. You get different answers from different people on the same subject. You are bounced around like a ping pong ball, and it can take days to get situations resolved. In my case months!!! I have never had worse customer service than here. – Review by Kathleen, Non-Profit Organization Management, October 2023

I love how it helps us streamline event payments across all our properties, however, its been a nightmare for us to setup for each property. I like how useful card connect is when we have business that we execute at 4 different properties in San Francisco and allows us to require full payments which allows us to run low risk for events that may have previously had an event balance. It has been a nightmare to setup with each of our businesses. We are currently going on three months and still waiting to launch our cc payments for one of our venues. Communication isn’t the best. – Review by Ashley, Hospitality, September 2023

Positive Feedback

At the Chicago Psychoanalytic Institute, we’ve had to implement a new educational management software and as a result, we needed to register for a merchant account that was applicable to the new software. After further review of the potential merchant accounts, CardConnect was a winner. It acted as gateway to Authorize.Net that provided the best CC processing/transaction fees compared to the other merchants and offers a number of services that benefits the Institute. Overall, the best feature about this software is their customer service from all sides. We were given incredible support through the whole process from the application to going live. The response time was amazing and made it their priority to resolve any issues that you may have as soon as possible. – Review by Julius, Mental Health Care, October 2018

The set up was easy and integrated seamlessly. The tap feature has only worked twice since we’ve gotten it. – Review by Emily, Fine Art, July 2022

Source: Software Advice

CardConnect Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Variable Contract Terms, Rates, and Fees

CardConnect does not readily disclose its merchant contract terms but we have seen reports of contracts with term-length service agreements up to 5 years, a PCI compliance fee charged each month of $8.25, high early termination fees (up to $750), and other monthly fees. Recent complaints mention an annual fee of up to $288 that is applied retroactively at the end of the relevant year. A copy of the company’s standard application also lists a monthly minimum fee of $25, a statement fee of $5, and a PCI non-compliance fee of $19.95 per month. The contract also references a POS system equipment lease, which is likely through First Data Global Leasing, considering the company’s affiliation with First Data/Fiserv.

RELATED: Thinking about switching away from CardConnect? Get retroactive refunds through an independent audit first.

Virtual Terminal and Payment Gateway Pricing For Online Sales and E-Commerce

In addition to its storefront debt payment gateways and credit card processing services, CardConnect also dedicates a portion of its website to advertising its virtual terminal and payment gateway service, CardPointe. However, pricing and fees of this service are not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce merchant services.

Level 2 and Level 3 Processing for Merchant Services

In addition to its traditional merchant services, CardConnect also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. Level 2 and Level 3 processing rely upon different interchange rates than traditional consumer credit card transactions. Accommodating those rates requires different payment processing technology and POS systems from a merchant account provider to transmit the amount of data required to facilitate the transactions.

CardConnect Transaction Fees

Some sources indicate that the company offers tiered-pricing starting at 2.32% for “Qualified” transactions but it is likely that pricing varies based on multiple factors including the sales agent and the type of business. CardConnect does not openly promote interchange-plus pricing on its website, which is the lowest cost and most transparent pricing model. A class-action suit against the company alleges that its fees are deceptive as the company attaches a second agreement to its initial merchant contract, adding 0.25% plus $0.07 to the agreed-upon rates. Because CardConnect’s contract terms are average to below average for the industry, we do not consider it competitive with the cheapest merchant account and other merchant account providers. We also encourage readers to check out our list of the providers of the best merchant accounts.

CardConnect e-commerce solutions
CardConnect’s e-commerce offerings

CardConnect Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Yes
Misleading Marketing No
Discloses All Important Terms No

Outside Independent Sales Agents

CardConnect is a vast independent sales department of First Data/Fiserv, so its sales strategy mirrors that of First Data. The company partners with independent sales agents and offices to market and sell its credit card processing and point-of-sale services. This strategy often results in expensive fees for CardConnect’s customers because the income received by independent agents is based on commission. The size of the commissions is directly tied to the rates, fees, and lease terms of the merchant account. The higher the fees and the more aggressive the lease terms, the higher the commission for the agent.

Lack of Contract Disclosure

As is the case for many merchant service providers who market their services through independent salespeople, CardConnect suffers from numerous complaints regarding failures to disclose important contract terms at the time of signing a service agreement. These agreements can include predatory clauses such as early termination fees costing hundreds of dollars if a merchant account is closed prior to the end of an arbitrary length of time, or even non-cancellable leases on equipment which can cost unsuspecting business owners thousands of dollars on equipment that can be purchased for just a few hundred.

CardConnect Sales Complaints

The comment section below this review includes several reports of deceptive sales practices, including one allegation of forgery by a sales agent. Despite a proactive response by CardConnect’s customer service department to some of these comments, we are inclined to issue a word of caution before agreeing to services provided by this credit card processor. If you suspect that a CardConnect representative has failed to disclose hidden fees in your merchant account, we recommend seeking a third-party statement audit. CardConnect does not compare favorably to our list of best credit card processors.

Our CardConnect Review Summary

Our Final Thoughts

CardConnect is a poorly rated credit card processing provider. The company has received numerous complaints from frustrated business owners. These reviews complain of poor customer service, high fees, and non-disclosure of important contract terms. The company was acquired by First Data (Fiserv) but continues to operate under its original branding. The acquisition does not appear to have improved CareConnect’s customer satisfaction and may have even worsened it to some degree. The company can improve its rating by lowering or eliminating its early termination fee and improving its sales practices. Business owners are encouraged to compare CardConnect’s pricing to that offered by the best merchant account providers.

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Testimonials & Complaints

How Did CardConnect Treat You?

120 User Reviews

  • Tara B

    I have been dealing with card pointe for about a month now. We discovered that they have been taking money out of my account even though we don’t use their merchant service.

    A few years ago I spoke to them with interest in switching my card services. We started to go through the process but quickly realized this wasn’t a fit. I didn’t proceed with this company.

    A couple months later I received a PCI compliance notice and called this company to make sure I wasn’t being charged and my account wasn’t live. I was assured that my account wasn’t activated. This was in sometime in 2021

    We never received any equipment and we said no to service.

    Flash forward to October 2023, my accountant noticed that this company has been pulling money out of my account every month. The same amount 2x per month. This has been going on for a long time. Thousands of dollars has been siphoned out of my business account over time. It wasn’t noticed because it was labeled with a generic merchant services and it took some doing to figure out who this was.

    I contacted the company a bunch of times, always on a Monday and asked for my money back and to cancel the accounts. I was promised call backs from supervisors and a quick resolve. None of this happened. I spoke to different employees who gave me the run around, from saying that it was cancelled and refund on way to saying they can’t cancel it because I have to do it in writing, which I copied you on but now I can’t get confirmation that it was actually done. My phone calls go unanswered or disconnect while on hold.

    The last time I spoke to someone about the refund (right before the holidays) they said no because they had an application and that’s all they needed to open the account and charge me. I used the logic that if I had someone apply to my company It doesn’t mean they are hired because I have an application. I asked to talk to a supervisor or manager but this company seems to run without any. When I applied I thought it was in 2020 but they said 2021…and even though I never accepted the terms they can basically do what they want.

    Pet in the City used Cayan (Tsys) and went to Lightspeed over a year ago. This company never has been involved in my business. I’ve been open from 6/18 until now.

    I would like to press charges and I want my money back that they stole with interest I still do not know if I’m cancelled. I’ve sent that email 2x. I was told this is the only way to cancel. No response and no one returns calls. Now when they pick up I get disconnected right from the beginning.

    Cardpointe or card connect is the company. Trustpiliot has real reviews peppered with fake 5 stars – as no one but someone from the company talks that way.

  • Ivan Kaplan

    Happy Puppy LLC d/b/a K9 Resorts Madison

    On several occasions now CardPointe has not funded despite having collected my receipts. It usually happens with Thursday receipts so I do not have access to these funds to cover Friday payroll. They never apologize and they never provide any kind of credit for my loss of access to my funds. This is not acceptable.

  • James L Penn

    Wild About Grooming

    We have been struggling for two years trying to get our money back !!! They are withholding over $4000. They withheld taxes at 24% for three months before I noticed it. Once I noticed it, I tried to correct without success and stopped using the Card point system so that they could stop taking more of my money.

    Customer support is horrible!!!! They will re-route you to different departments but tell you that they can’t find your account number that they list on a 1099-k.

    please help,

    Jim

  • JG

    BLL

    Unscrupulous and deceptive company that as noted has been sued for their actions in the past. Refuse to escalate complaints to a supervisory level. Took nearly 3 months to process a cancellation request. Considering small claims court to recover losses or hope another class action lawsuit is filed against them.

    Took advantage of a non profit youth sports organization. Shame on them.

  • Duabe

    Bhb

    Absolute worst merchant service I’ve ever used.
    This company is a bunch of crooks. They charge me an exorbitantly high non-compliant fee. And many other fees that are unnecessary or even your contract. I would steer away from this merchant there is many others that are much better out there. Customer service is the absolute worst and they just talk in circles and try to get you off the phone. Tried to get a copy of my contract from them they made me jump through so many hoops and still never provided the contract they have withheld till this day.

  • Jason King

    Pequea

    Warning Card Connect rates jumped for no reason!!

    They did not tell their customers.

    The new rate comes out to 3.4% to 6%

    Check your statements, you are likely paying way more than you think!

  • Terri Cavoli

    Slice of Life International LLC

    Worst company ever. My customer paid on a duplicate charge situation they NEVER Gave me the Money. Now they will not give her the money back or give to me so I can give to her. I closed the account and now they won’t talk to me at all to resolve this

  • Matthew Cashion

    I warn against card connect services. We realized immediately that card connect would not work with our website and inventory but we were still chared the $184 setup with no refund and the account was not cancelled on their behalf and we were charged the monthly $69.95 maintenance fee and could not get a refund for any amount.

  • Shannon

    Did you find a way to make them stop charging you monthly fees? We haven’t had their equipment in years and they won’t stop charging us. I’m about to have to shut down our bank account to make it stop. I’ve called, emailed, threatened.

  • Stephen Schmitz

    Make It Vapor

    They sold me their services and a new Clover POS for $1500.00
    Seven months later they called me on a Thursday afternoon to let me know that I’m being shut off the next day. They said CBD sales was a restricked item. CBD is legal and on national television we see top PGA pros talking about it. My business is my life line, and big companies shouldn’t have the ability to smack a small down like mine without warning. This company owns First Data which is the same company I’ve had my merchants services with since 2014.
    Now I have a proprietary Clover system that only works with Card Connect and they won’t give me a refund, and they are unwilling to unlock the Clover system, which would allow me to continue using the POS that I paid cash for last year. I’ve done a few million in business with First Data over the years, I wonder if this letter will get me a little love.

  • Annette

    Poor customer service. Unannounced fees added to statements and automatically withdrawn from my account. Customer service agents not helpful. Merchant relationship manager stopped responding. Supervisor took weeks to contact me after I made multiple calls and sent multiple emails to the company to discuss deceptive ‘security bundle fee’. I will be looking for another credit card processing company.

  • Holly

    When I tried to sign up with my correct address, the site told me that it was an ‘invalid street address’ and wouldn’t let me proceed. Looks like I dodged a bullet from reading the comments. went there because I received a card advertising the product from a convention. When I asked for information from the desk the two representative seemed more interested in talking to one another about trivial matters than engaging a potential customer and basically gave me the card and sent me on my way. That should have been a tip off as to how the prioritize their customers as well. On to search for another supplier of the service.

  • Tammy Cortright

    Making Sense Consignments

    This is by far the worst Merchant service, I cannot believe they have not been charged with any criminal violations. (YET) They just take money out of your acct. whenever they feel like it & have ZERO customer service skills. I was charged for a “security bundle” When I called they put me on hold for 65 minutes & then hung up it was so on purpose!Then I talked to my Rep. & she said this is what they do? really??? Read the BBB it’s pages long! They are criminals!!!

  • Judy

    Solar Independence LLC

    I used this company for years and then they charge me 125.00 compliance fee. I was not told about this fee and I did not authorzie the fee. I was then refunded the charge and the follow month they charged a 119.95 compliance fee which I was not told and did not authorzie. Then again 2 months later they charged me 119.00 membership fees which I was not told about and did not authorize. I would not recommend this company. I am wondering if a class action lawsuit may be in the future for cardpointe

  • Michael Chau

    DO NOT go with this payment processing for your business. Customer refund over 3weeks. Held $4500 and would not release it. They require documents like you’re buying a home to receive your money. The point here is, it your money, it got approved. What the problem? Them. They are terrible company. This is what cause people to do mass shooting. Companies like this. .

  • Elon

    Covered Bridge Precast LLC

    FRAUD! FRAUD! FRAUD!
    These guys held $30,000.00 for almost a month! They said it was due to risk mitigation……We submitted all the requested documentation. 2 months later they did the exact same thing…..This time $28,000.00 has come out of my customer’s account, they are saying its on hold right now for risk mitigation….After a week of countless emails, chats, & phone calls where very rude people answer we have gotten nowhere and still do not have our money. Avoid frustration and go somewhere else!!!!

    See below>>> The Risk Monitoring Team has identified a change in your current processing volume. We will need additional information to validate this activity and ensure there are no concerns. Please respond and provide the requested responses and documentation as outlined below.

    Responses Needed- Please answer all questions in full to avoid a delay in the review
    1. What is the reason for the increase/decrease in volume or large sale? This is normal volume for us. We are a commercial construction supplier, credit cards are only used when they need something ASAP, so we might have nothing for a month and then a huge payment comes in the next month or so
    2. Is this an isolated situation or will your business continue to process at these volumes? This is normal, just not every month
    3. Do you plan on processing more sales with this customer? Absolutely, they are our best customer. The money has posted on their account and they are absolutely ticked you guys are sitting on the money.
    a. If yes, how much more do you expect to process and how frequent can we expect the sales to be processed? Our average is 3-5 transactions per month varying from a few hundred dollars up to $50,000.00
    4. What monthly volume do you expect to process moving forward? $100,000.00 per month tops. If this is so complicated please put our monthly limit at $200,000.00
    5. What product or service do you provide? Manufacturing, delivery & install of concrete Parking Curbs.
    6. What’s the estimated delivery/completion timeframe for your products/services? Completed & ready to ship 6-20-22
    a. If the product needs to be delivered, who handles the delivery? We do in house
    7. If this increase or transaction is due to an order placed, are you in possession of the product? We have it in our warehouse ready to ship as soon as your the CardConnect BS goes away.
    a. If you do not have the product, when do you expect to have the product in your possession? In our warehouse right now
    8. When do you accept the payment from your customers? Upon completion and customer satisfaction
    a. If deposits are accepted, what percent do you require up front? 5%
    b. How far in advance do you take these payments? 1 week before delivery
    9. If you have a supplier(s) for products or to complete the service, who are your suppliers? We manufacture everything.
    a. Where are they located? N/A
    b. How long have they been a supplier for the business? N/A
    10. Do you have a website or retail location? Website for information only, no E-Commerce
    a. If you are using a website:
    i. What is your website address? [redacted]
    ii. Do you have a shopping cart? No
    b. If you do not use a website or retail location, how do you advertise for your business and take payments? Mostly repeat customers, We only take credit card payments over the phone.

  • lf

    corona

    We used Cardconnect for a few months. Charged a fee for security for a year. Next month nothing would go through. Terrible company. Called so many times and nothing got done. Terrible service. Avoid.

  • Charles Jandrow

    JANDROW WEB DESIGN LLC

    I am processing on this company for first few days they released funds then all of sudden they put all of our money on hold and saying their risk team is reviewing. this company is a scam dont process with that company

  • brook shuffs

    Once upon a time we were happy with this company. They updated their captcha security and now none of our clients can make payment with a mobile device or when using autofill and they just get an error code. They will not do anything to correct this issue. In this day and age everyone used mobile devices. Their customer support on this issue is horrible.

  • Adair Hasty-Vannoy

    Ellison Coaching & Counseling Group

    Absolutely atrocious customer service!!!! Now looking for a better option to process customer payments. We changed our banking account information in May 2020 and provided card connect with all of the relevant legal documentation. They failed to process it! More than a year later they are holding nearly $25K of our money. Did they call, email, text, send a letter, etc., to advise us that they were holding our money? ABSOLUTELY NOT!!!! Today when I reached out to them to ask about our money, there are no managers or supervisors available, the person assigned to my ticket, can’t be reached by phone (they reportedly don’t speak with the public), and they continued to deny that they had received all necessary documentation (albeit one can look and see that we sent them the info and it was received in their system). If I had not completed a financial review today, they still would be holding onto our money. Asked for this to be processed ASAP…their response, “well we can’t promise that it will be completed today…maybe by next Tuesday you should have your money.” ~ Never again!

    • Kathy Marcey

      I have the same issue we returned all of the equipment prior to ever using it, we were never told a cancellation form needed to be completed. After doing a accounting review I found that they were charging us for over a year for services that we NEVER used! I have contacted them several times received the same response as you NO manager or supervisor can speak to you they will call you back which NEVER happen!! I asked for contact information so that I could speak to someone who could help in refunding our money and was given this email address [email protected] which was just returned as a no deliverable address. If anyone who has had this issue and can please advise how I should go about getting my money back.

      • Catherine

        Arrowhead Paint & Repair

        Kathy Marcey We canceled our processing with CardConnect in January 2022. We are out of business. CardConnect keeps taking out Fees every month since then. Can’t get any help. Mail, Fax and telephone company but NO help. Has anyone had this problem besides Kathy? I suggest contacting the Better Business as I plan to do. Best of luck in any advent.

  • Jason Lee Followell

    Texas Strong Fitness

    Simply terrible costumer service. I have tried since March to remove my mangers name from the company with little results. I have also asked since May to get a monthly report from the company only to be put on hold and rerouted numerous times. I have yet to see a monthly report that shows both ACH and Credit deposits and it is almost September.

    • Catherine

      Arrowhead Paint & Repair

      Kathy Marcey We canceled our processing with CardConnect in January 2022. We are out of business. CardConnect keeps taking out Fees every month since then. Can’t get any help. Mail, Fax and telephone company but NO help. Has anyone had this problem besides Kathy? I suggest contacting the Better Business as I plan to do. Best of luck in any advent.

  • Martin Otto

    Care Airways Corp

    Go somewhere else. Go to other processors. Anywhere else. They flag your account after just a few transactions for “risk assessment monitoring”….and then you are shut down for several days while they require you to provide them with unnecessary data…delivery tickets, bank statements, etc… This company is bad for business. 0 stars. If I had more time I would write a more detailed review. Terrible company. I hope this review is visible and a warning to other companies. In process of changing back to more reputable processors.

    • Renee Padget

      Big dicks

      They sent me the wrong equipment I canceled right away didn’t feel comfortable with the company anymore seem to be too many lies told Send several emails they only get a once they want they claim they can’t get the cancel request but yet they’re all others sent to the same email and the person I talked to before confirmed that they had received it and they came up with excuses the cancelation department Way too many lies I put a stop payment on it spent 3 months of h*** since I talked to the personI requested to be canceled the supervisor said I was canceled I said I want to release refuse to give me a release Horrible Company and I’ve never even done business with them yet or ever will

      • Katie Allen

        Nella Home Interiors & Gifts

        Hello,

        We came across your review of Card Connect on their website. We are a small business located in Gulfport, Mississippi and recently upgraded our equipment and that’s where the nightmare began! We have been given the run around, no help, no one returns calls, system down for 2 weeks, and still no support or answers! We have to do something fast as we are losing money daily without our system up and running!

        Are you still in a contract with them?
        Can you give us any information or help of what steps to take?

        Thank you so much!

        Katie Allen
        Nella Home Interiors & Gifts

  • Npl

    I am very very dissapointed that card connect company is treating us like a trash i agree 100% we have been working with Eft pos for years they never give us such a terrible treatment that we getting from this company .They are really Bad and they don’t care about their customers at all
    i will not advice anyone to bring his or her business to card connect they are really Bad .

  • SHAINA PRITCHARD

    Aleksandra Karczmiarz “Merchant Relationship Manager” treated me like complete trash. It took me months to figure out why I was getting a charge for “merchant bank cd deposit”. After hunting down Cardconnect as the culperate I was bounced around from person to person telling me they could cancel my account and refund my charges.

    This is where the wonderful “merchant relations manager” steps in and even after telling her I opened my salon November 2019 and was forced to close March 2020. Her repeated answer to me was well I can only refund your charges if you reopen/keep a connection with us. Cardconnect does not care. My salon is no longer open due to Covid as if that doesn’t hurt enough already.
    She couldn’t rush me off the phone fast enough and I just felt at a loss.

    The reasoning for my charges are supposedly for not setting up my account security questions….. really? IPC CIP or something idk?

      • Sarah Whitehead

        Vosh International

        We use Square, and they are working great with us.

        Our problem is that we canceled our service in March 2021 (again). It was confirmed . Then apparently it was re-opened again mysteriously in April 2021. Then charges were again being debited from our bank account. I noticed this in Jan, 2022 and called them. I am told I need to cancel (yet again!) and need all charges refunded. I was told the request would go to management & all would be refunded. Whenever I call back, it goes straight to voicemail. Based on other’s comments, this could be a battle. This is complete FRAUD. If they do this to our company, I am sure there are many others that are being charged without their consent nor knowledge. How is this company still operating??

    • Tia

      I have the exact same story too. I had to stop working in the salon and attempted to cancel the account only to find out months later they still charged me. When I called they denied ever receiving a notification from me and two weeks later I’m still trying to close the account and still being charged. They have taken almost all my money and I have no choice but to cancel my bank account and transfer my funds so they don’t keep taking it from me. I have a confirmation of cancellation yet still got charged.

  • Vince

    They stink card connect took inappropriate fees over for a looping problem that was on their side of the gateway. I’m in the process of pursuing legally . I would not recommend card connect / card pointe to anyone .

    • Alexis

      I wish I would have seen this blog before my scheduling app recommended this company. They are bad business and I’m filing a complaint. Can’t speak to anyone in customer service that I can understand. Ticket after ticket to finally be told they basically don’t care and won’t make it right because i’m not swiping enough money for them during covid. They cancelled my account without notice and caused multiple NSF fees.

  • Jon

    Terrible service. I requested a cancel of our account in writing and they proceeded to not cancel and then charge us over $100 in fees. I requested that they refund them and they agreed, then proceeded to not follow through, not call or email back, and basically stonewall me. I’ve probably tried calling 20+ times over the past few months and I can’t even get our rep to answer or call back anymore. Avoid at all costs.

  • Michael

    Horrible horrible company. You are not a cared for customer just an account for their access to charge frivolous fees. This is the worst type of company you can think of. Do not fall into this web.

  • Farshad Zahiri

    I started using their service through an agent (Mr. Hatim Alem) working for them. The agent stated there is no contract, no equipment fee and best rates (2.32%) in town and since there is no contract, I can stop working with them without any question or penalty.
    Right away I noticed that the charges are much higher than that initial agreement and many times I complained and my agent had to call me back and explain why there are almost 10% charges!
    After more than 3 years I thought I need to get out and find another company so, I called my agent and said and texted him (for record) that I no longer require his service.
    After 5 weeks of not working with this company I noticed that there are almost $105 charges made to my account. I called my agent and questioned him about the charges made to my account after I cancelled the service and he answered that he no longer work with them! I asked him why he didn’t cancel or at least tell me to call them and cancel it myself. He said I couldn’t do that because the company might sue him that he contacted me after he stopped working with them.
    Anyway I got the proper way of cancelling my account and send the company an official cancellation note. Next month again they hit my account with new charges. I call them and after 45 minutes I was able to talk to a representative in a foreign country (India?!) and he was not any help at all and instead of answering my questions he wanted to over and over again give him more information to make sure I am the legitimate person involved.
    Now I am working with another processing company which charging 2.6% flat and emailing me right away how much is deposited to my account and how much they charged me.
    Carpointe is a scam and I highly recommend to avoid it.

  • Vincent Pan

    Horrible Horrible company, close our account, holding $24000 and release funding after 137 days, they stole $8000 from us and never can reach anyone. We will have some legal actions on cardconection.

  • John Krowiak

    Scam: Card Connect/First Data charged me for nearly three years for an account that was closed in December of 2016. I was unable to reach anybody who could authorize a refund and cannot locate their legal department to speak with anyone there. I would warn anyone who is considering Card Connect or First Data to keep away. Their customer service is horrible and they stole over $3000 from me. You can’t reach anyone and they will not work with you to make things right. In addition, I was charged an addition $15 per month for Cardservice Intl. who cannot be reached at all. The number on their website circles back to Card Connect who claims to know nothing about them. It is impossible to stop the ACH payments from the bank account and there is nobody to correct the situation. Terrible operation for a budding small business. Go elsewhere this is a scam!

  • Amy Langdon

    I spoke with 3 different people at CardConnect today and received three VERY different stories regarding my account. I finally spoke with a supervisor, Sean, who initially refused to put anything in writing (big red flag for me!). After 5 hours of dealing with them and then the IRS the issues hopefully has been cleared up. But according to the IRS it was CardConnect improper research that caused the issue. Unfortunately, I can not change providers as they are tied to another vendor I use. Otherwise today would have been CardConnect’s last day with me.

  • Ken & Chris Williams

    errible. Cancelled and went back to my former processor after 2 months. Moved to CardConnect/CardPointe because new reservation system for my B&B had an automated interface with them. Save money? Not at all. Setup poorly managed. Sent wrong card reader, at a nonrefundable cost of $170 and never set me up for Amex like I had for 13 years with my previous processor. Expected better reliability and quality control but did not receive it. Look somewhere else for a processor.


    This post will help: Top-Rated Merchant Accounts

    -Phillip

  • Kyle

    Terrible service they accuired Bluepay, which was awful. I had 2 merchant accounts, I send a certified letter over 3 years ago and have not used the account since but get charged monthly there their monthly service fee and pci compliance scan failed test penalty of $39.99 per month even though I don’t need pci compliance usimg PayPal as my merchant service. I did a DocuSign form from cardconnect to cancel both accounts they have failed to close them and still charging me monthly


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

  • Farhan Q

    They are scammers. The representative named Mandy Hendrickson is definitely scam. Avoid the company as a whole. I was looking for merchant services in 11/2018 and signed up with this company. In negotiations I made sure that I will not be charged the Early termination fee and representative agreed to it and confirmed in email. They left the space of ETF in actual contract blank and when I questioned, she stated that she has made it $0 and that is why it doesn’t show anything in that space. Fair enough, 7-9 months later, customers don’t want to switch payments from PayPal to a different company. So I have no option but to cancel the plan which I emailed her to cancel without ETF as we agreed. She processed the cancellation, next statement I received the charge of $750 Early Cancellation fee. I called Mandy Hendrickson out of panic, I didn’t realize initially that she was in West Coast, so I called an early hour, as soon as I realized I hung up and called after 9 am PST. I called her twice and left her a voice message to please return the call.

    I texted her the details of being charged the ETF. She texted me that it was unprofessional me calling her 3 times, to an extent I agree but on the other hand she gave me the number herself and stated I could reach her there. Anyways she had a family loss and stated I reach out to her colleague Phillip Larson. She became nasty on my texts while i kept it professional, she even got to the point where she was almost cursing at me while I still kept my calm. After an hour of everything she actually texted she was not going to help me at all as I was not her customer anymore.

    This is what ticked me off but I still gave her benefit of the doubt that she was stressed out due to the loss of her family member. I contacted Phillip Larson, he stated to forward the emails and texts from Mandy confirming the no ETF. I sent him and he promised to get back in 3 days. It has been 7 days now and still no response from him. No response to my emails or calls. I called the cancellation department and they asked to forward the email to their cancellation inbox email and they will process refund based on that.

    The tricky part is that the contract space being left blank per their terms means that the general policy of theirs will apply which had ETF of $750 which I never agreed to and was not provided.

    NOTE: If you signup with this company, ensure you do see $0.00 Early Cancellation Fee, no field should be left blank. They even increased some price while I was offered 5 years price guaranteed.

    By the way I worked for a bank when I got the service, I told her that my merchant services was unable to give pricing compared to what CardConnect gave but my rep was giving no contract and ETF and that is why Mandy agreed to it.

    It has been almost over a week I have notified Card Connect. Hopefully they refund me the charge and I will update my review based on the facts, if not I will certainly dispute it through my bank or go to small claims court.


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

    • Thom K

      They pulled the same crap on me I signed a 12 mo contract then was told it was a 48 mouth contact when I tried contacting Jack Moles he had a family emergency and would not be able to get back to me. I sent emails and got nowhere it’s a scam company and needs to be shut down on the good side the FBI has Peter Moles on a watch list as part of card connect so if everyone sends letters to the FBI naming key person’s who scammed them they might finally do something about it


      This post will help: Cancelling a Merchant Account Without Paying a Fee

      -Phillip

  • Heidi D

    I have tried multiple times to get a hold of my representative Ryan McKenzie with absolutely NO SUCCESS! He was to transfer our customers from one merchant service to card connect (card pointe) and that was over two months ago. Called the customer service number and got transferred several times before I was told by Samantha that a supervisor would call me back. I am still waiting! I feel like I have put my customers in complete jeopardy by trusting Card Pointe! Absolutely beyond irritated. Do No Use!


    This post will help: Best Merchant Accounts for Great Customer Service

    -Phillip

  • Kristin

    We have never done business with CardConnect, and never signed a contract. We never even heard of them until they started taking money from our account. When we put a stop on the direct withdrawal through our bank, they tried to take us to collections. When we try to call we get a customer service rep who says management is too busy to talk. We think our old processing company (who we finished our contract with and returned gear to) sold our information to CardConnect. They are stealing from us and should be put out of business. We will be filing a complaint with the BBB and contacting our lawyer. DO NOT USE THIS COMPANY!!!


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

  • Tamme

    I have been waiting over a month to simply process a bank change form w/card connect. Absolutely ridiculous at the amount of wrong information i have received, creating this extremely long and unnecessary delay. When voicing my frustration over the phone for the 4th time, I’m still not getting any apology or even empathy. When they told the office mngr that they needed HER information to process the change, a month ago, she specifically asked, why don’t you need the owner’s information. Now a month later, they are saying that they need the owner’s information. Now we’ll wait another few weeks for what should’ve been a 24 hr turn around. so disappointing in their processes, procedures, and customer service.


    This post will help: Best Merchant Accounts for Great Customer Service

    -Phillip

  • CS

    CardConnect will charge hidden fees (charged me $53/month in hidden fees) I had to call and cancel my account several times because they would tell me it was cancelled and then the following month just charge my credit card another $53 (even though I never once used the service.) I finally got them to cancel my account… and a month later I recieved a collection notice demanding I pay a $30 cancellation fee! Never use CardConnect… they will lie to you and rip you off!


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

  • Ed Burris

    As a W2 Senior Advisor for CardConnect, I sympathize with all the folks that have been hosed by the 1099 salespeople mentioned. 1099 in our industry means no regulation on salespeople. This is why the W2 (ACE’s) were created. W2 means regulated and held accountable.
    For CPO; why don’t you require validation from those who complain about the companies on your site? I agree with accountability but it should be for all, don’t you think?
    I have been employed by a couple Credit Card Processor sales teams. CardConnects platform out performs all I have been a part. Now it is down to the sales representative, correct? All these complaints are directed at CardConnect but end up being caused by 1099 sales representatives. There are fantastic 1099 salespeople out there but are very few and far between. If I were a merchant searching for a good fit I would research credit card processors with W2 Salespeople, has PCI-Validated Encryption and find out the secondary features and benefits to see if they can create the best outcome for my business. Then, start discussing price. If you are searching for a merchant service provider based on price, you probably will get much less than you wanted. If you’re asking about rates first, you are setting yourself up for disappointment. If the merchant service provider starts out with price you will probably be disappointed. Go with a W2 salesperson and you will have layers of sales support even if the salesperson fails. It usually goes in some form like this; salesperson, manager, VP of Region, SVP of sales. 1099 goes something like; you get a 1099 salespeople and you are done. Thanks for letting me rant and I truly hope I helped business owners with this.
    Thank you Phillip for this platform. The goal is always truth and helping others in truth, right? Thanks!

    This post will help: Our Testimonial Policy

    -Phillip

    • Darren Watzman

      Hello Mr Burris
      I strongly disagree with your review on W2 vs 1099 sakes agents. To say a merchant gets better service using W2 is about the grossest lie I’ve ever heard coming from a person who answers to a credit card processor vs a 1099 who answers to the merchant. Just look at Heartland Payments to validate this lie. 1099 are entrepreneurs taking the risk of there own pocketbook to build a business without any corporate support or shareholders to report to. 1099s report to merchants. They don’t have quotas or sales managers beating them up to produce. Sure you gave bad agents as this industry is not licensed like insurance or mortgage agents. The bad agents don’t last and I blame the card processing companies. The same people you are employed by that allows this to occur. 1099s bring more value as the have more autonomy and descretion to service there clients. W2 can only offer what there companies allow them too. Talk about support? Tell me one company that will drive out to a merchant location on a Saturday night when a machine fails? You got to be kidding if you think a W2 can outperform a successful 1099 on support. 1099s set the price and if they want to survive they better be competitive or they won’t survive. Your thesis makes absolutely no sense as you never took the risk starting and growing a business. You need to work for Heartland and offer just a machine and rate, Thats what I call a successful W2 employer

      • Ed Burris

        Darren, you are correct! I apologize for my statements, they were uncalled for. I reacted on emotion rather than facts, I am totally wrong. The 1099’s built CardConnect and there are bad apples in every bunch. I applaud your passion and envy the 1099’s that get it done. Understand that no one at CardConnect holds my ill-stated opinions. All 1099’s that get it done, I respect you all and wish you great successes. You are connected to a good processor. I owned a business for 11 years and would like to own one again. My career started as a 1099 for a local ISO, it was great. And you are correct, when the banks and employees went home, I was traveling 2 hours on Friday night or a Saturday morning, I miss it. If you would like a conversation, look me up on LinkedIn, Thanks!

  • Holly Weyhrauch

    Stay Away!!
    When we first started with this company many years ago everything was upfront and very clear. Then things started changing. Our monthly statements stopped being generated. Our fees being paid for processing started going very high. Started at 4% up until this year when they became upwards of 11% we through in the towel. Even after being PCI compliant and shaving just about every service we were still paying close to $100 monthly , plus the annual fee and, and, and……They even went as far as pulling a monthly service fee from our bank account the month after our contract was terminated. I tried working with the “cancellation team” to clear this matter up. All they did was regurgitate the obvious and do nothing. Do yourself a favor….Stay very far away from this company. Huge fees, poor at best customer services for the merchants.


    This post will help: Best Merchant Accounts for Dental Offices

    – Phillip

  • Mark Hasty

    I would stay away from them. Card Connect has more fees than you can imagine along with an annual renewal fee for virtually nothing that cant be had for free at other companies. Their rates are not any better than other places without all the charges. Pay close attention to anything you receive from them because it generally means a new fee has either been increased or added to your original agreement.

    From The Editor
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  • Kim

    My advise – AVOID THIS COMPANY
    Appears CardConnect needs additional revenue. What kind of company will put in fine print on a Nov 2018 statement that you will be charged a $199 Annual Membership Fee (in all the years we’ve done business with them we have NEVER paid a “membership fee”). I was told that it is to support the platform?! and it was for services provided in Jan-Dec 2018. Does not seem ethical to me that at the end of the year they impose a fee for you doing business with them in the prior 12 months. Wish I could blind side my customers with “hey, thanks for doing business with us in the prior 12 months, as a gift we are charging you $199”
    Maybe their customer service will improve with the additional funds they raised this way, but we’ll never know as this is the last straw for us with this company.

    From The Editor
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    • Anna

      Samething happened to me Kim! I called and was transfered to several people, all to get a rude associate stating he was the “Supervisor” over the whole department and was hung up on after asking that very question you asked. Why are you charging retro? I have been a customer since 2012 and never been charged an annual fee! My annual fee I was charged was $288! Talk about a totally being blindsided! I canceled as well and currently on hold with my bank to dispute the charge! Warning stay away from this company!!

      From The Editor
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  • Victoria M Dunn

    DO NOT USE THIS COMPANY- READ THIS FIRST. When I was first introduced to this company I had a gut feeling and I ignored it. Though I did not feel as though my business had reached a point of volume that required this, the salesman called and emailed me anywhere from 5-13 times a day for three weeks. I repeatedly said I was not interested or that I was weighing my options. After weeks of pressure, I reluctantly agreed to utilize the services.
    I was never told that it was a three year contract. When I left the business I was leasing from, I canceled all services associated, believing that they were all connected to the spa. When I called Merchant Services to cancel, they did not tell me I was in a contract or that there was a $750 cancellation fee or that I did not need to cancel as I could use their service independently. After taking the $750 from my account they agreed to refund the money and reactivate my account. I have emails that state this. MANY, MANY emails that all contradict each other. The original emails state I would be refunded in 30 days. Follow up emails state I had to receive 30% of what I was originally collecting: still no refund. Then I was told I had to collect my original volume (which varied greatly! $30 – $200). In the mean time, I did not receive any refund, yet they continued to take money from my account monthly, in total another $295.
    The customer service is dishonest, I have emails to prove it. They take money from your account without permission. Please search my google review – it will have copies of all of the emails for the last year. You will see the deceit, redirect and awful ways they treat you. I have filed a complaint with the Better Business Bureau and joined a class action law suit. DO NOT USE THIS COMPANY!

    From The Editor
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  • Don Murray

    I signed up as a new merchant with Card Connect under some very specific criteria. Our little dog grooming business needed lower rates and better equipment. I asked for a full color screen on our card machine. (which is what pictures on their website show) The machine we got, the “IFC250” NEVER had color and always said “BOLTED”? I spent multiple phone calls and multiple hours on hold with tech support to try to get a resolution but none arrived. I additionally asked that our new credit card machine have the ability to offer our customers “pre-set tip amounts” like 15%, 20% 25% or custom amounts because that feature increases the money for our staff. That critical feature was never installed either and I was told by tech support that they did not know how to do it. They actually told me to “GOOGLE IT” … After weeks of phone calls, lower tips, network issues and what essentially amounted to ZERO customer support I decided to cancel. I requested to return my non-functioning machine but they declined me. I was told that any return needed to happen within 30 days and I was at 36 days. I noted the multiple calls to their tech support AND their customer service departments but my request to return their faulty equipment was further denied. I spent another week emailing every department my whole story but as of the date of this complaint filing I have yet to hear from a single person who is willing to help or listen. All emails to their “Deployment Team” were not returned. RUN FROM THESE CROOKS! I am seeking legal action.

    From The Editor
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  • Dina Garcia

    if you are a small business, or micro business like myself, run as fast as you can. Card connect has terrible systems in place and horrible customer service, not to mention they rip you off. Card connect purchased/acquired my original merchant account. Once they took over they started charging me monthly fees every month and a new annual fee. These fees are not part of my original contract. I called to ask for a refund and they told me no refund but I could cancel my account for $490 if I didn’t want to keep being charged these fees. So basically they can break the contract and charge me new fees but if I want to break the contract I get charged. On top of that every rep (except 1) was super rude and didn’t care at all that they were ripping me off. I was told that my local rep had to process the refunds, he says that customer service declined the request. I called back to customer service and they said he never put in a request to begin with. They have me running in circles. Next stop… filing a complaint with the BBB.

    From The Editor
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  • Kevin Heck

    Investigated CardConnect for our second location as we were in a 3 year contract with another processing company. We were a referral to CardConnect from another business owner…..Well 1.5 years later we found out that we were scammed by rep Mike Steffens and was put into a 5 year contract and not the 2 that we initially spoke of and the referral friend was also in. WHY WOULD I SIGN A 5 YEAR WHEN I DIDN’T WANT TO BE IN A 3 WITH MY OTHER COMPANY????? Be warned. SCAMMERS. $750 early term fee. This rep doesnt recall??? Seriously be warned. scammers.


    From The Editor
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    • Kayla Bartholomay

      I had been with Card Connect since 2016. A friend of mine recommended I go with them since she knew the sales guy. I canceled and got a $750 early termination fee as well. Right before Christmas and tax season. The early termination was never stated upon signing up with them, and when I called to cancel I got a “We will absolutely take care of that for you” with no further information about any charge being taken. I am now making it my personal side mission to make sure everyone knows about this terrible company. Very poor communication upon signing up and when calling customer service. I’m so very disappointed and will never forget this. I’m going to do everything in my power to keep my little business afloat and when I get to the top, I will never give them my business. I will also continue to inform any business owner I know about Card Connect and their hidden fees.

      From The Editor
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  • Michelle

    I was a former Cardconnect client. I cancelled today due to all of the fees that they add that they don’t tell you about. I won’t go into details as its not worth my time. I owna medspa and an academy. I would suggest everyone go to SQUARE as they are a great company. They don’t have fees that you don’t know about. Also, they don’t charge your $115 fee for closing your account. Keep your money and go with square!!! You won’t have to pay PSI or yearly fees.

    P.S I’m so much happier with square and also all of my fellow spa owner friends.

  • Thom Kraak

    was scammed by Jack moles July 2014 he is working under the umbrella of Northern Leasing of New York. The New York Attorney General has filed suite agents northern leasing and the FBI is now investigating CCI Peter Moles jacks Father who has spent time in jail before for fraud, and Jack him self for fraud. He miss represents the contract and lies about what it is Don’t trust the guy or his fathers company. we have been fighting it in court in New York and won now we are going after him in Wisconsin and in Illinois. Scam company. and has a track record to prove it just look up peter moles and Northern Leasing New York


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  • Calvin

    I start with the company call merchant services and somehow I got switched to cardconnect didn’t get any notice the company or the salesperson that’s name j p I kept getting charged for 3 months from both companies for the same transactions I never get a penny back after discuss it with my salesperson many times and get ignored for months finally I decided to disconnect my services and they finally charged me for two transactions a full month pay and the month before one transaction for a full month pay they are thieves do not deal with them because they are Crooks


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  • Yuki

    We used their service on Feb 2018, They scammed and held our transaction for over 4 months, and they keep avoiding and procrastinating deal with this issue, It caused us a huge money loss.

    We have totally lost our trust on them, This is the worst experience that we have ever had with all our bank service.

    We wish everyone who’s seeing this seriously consider their decision on this company, we won’t makeup anything fake to shame others.

    Let’s boycott this company, and make them realize how they are supposed to treat their customers.

  • Sherri Hess

    Do not use this company . Sales associates decides how to set your contract . For some no charge cancellation fee. For others Charging $ 450.00 cancellation fee on a 3 year contract. I was told no contract no fee .

  • Thom

    Was scammed by CCI jack moles stated he and CCI could cut the cost by 50% instead we got hit with all kinds of monthly charges and other fees that more than double the cost. They also are part of northern leasing of New York who’s under investigation by the FBI and they are currently being sued by the New York States attorney. Stay away from this scam

  • AngelaPerko

    I was a customer for the various mutations of what is now Cardconnect for 20 plus years. It always seemed that the fees were rather high, (all said, they ran around 5%) but a certain inertia on my part kept me with the company. In the last year or so, I fell into what is known as non PCI compliance. PCI compliance required filling out an extensive questionaire and I was normally notified by e-mail when it was due. This last time I was not notified. According to customer service, notification would have occurred somewhere on page 3 of my 5 plus page statement- though they couldn’t tell me exactly which statement that was. They let me go over a year in non-compliance, (no second notice) charging me $40. per month. Obviously I should have noticed it on my statements, but it is among lines and lines of fees, some as little as a penny. Statements were never all that easy to access, (not to mention difficult to understand) as the company changed its name and website often. Also they charge a $20. fee/ mo. for extra security that I wrote and told them was unnecessary and unwanted on my part, but still I had to pay. I have to take a good amount of responsibility here, but I am not unlike many small business owners who’s workload is heavy and can only devote small amounts of time to these sorts of details. I have now cancelled my account, with the $75. cancellation fee, the February fees added up to over 30% of the total processed, and now in March the fees still keep coming, apparently they are retroactive. Its a bitter pill after twenty years with a company, with never a charge-back or complaint. So there is no customer loyality, very little customer service, and a lot of fees. I certainly do not recommend this company, especially for a small business

  • Samantha

    We are a small business that signed up with cardconnect because thet sync with quickbooks. After a week they said we had a fraud issue and turned off our account. They did not contact us, just turned it off. Our customers informed us it was not working. We call all day friday and everyone said our sales rep must handle the issue. We called Mark and he said he was contacting fraud dept. He then said we would get an email we never got. Then, he said he would resend and never got. After we called 6 times reaching voicemail he called back and said he cant get a hold of anyone. Then the weekend with no payments and excuses to customers of technical difficulties. Monday we heard nothing. We had left 20 emails and voicemails. On Tuesday we went to the bank and they took $21000 out of our business account. We filed fraud with the bank and got a new merchant that works with the bank. We finally reached someone and they said they had 3 invoices in question. We send receipts and invoices to the very disrespectful woman we spoke to. She had said she emailed us 3 times prior to our conversation which we never received. We asked why they didnt call. She really didnt have anything to say.

    The invoices added up to 1900$, the letter she sent said they would hold 7700$, and the 21000$ was “just what they do”. We still have not heard anthing back about the “fraud” on our account but the bank got our money back for us. Luckily we caught it before 24hours were over or we would have to deal with the merchants ourselves. We would never have gotten our money back. Mainly because no one answers.

    We signed with Cardpointe that was cardconnect also. Our payment terminal was Instantaccept. The bank statement listed Merchant bankcard financial as the company that took the $21000.

    We are still worried about our customers and them taking more money from our account. We are closing the account all together as soon as the bank says so. DO NOT GET WITH THESE PEOPLE! First data seems to have bought them but we never spoke with anyone from first data. Go directly through them. This could have shut down our business.

  • Daniel B

    They seemed fairly good, and would probably be good for larger than very small businesses. I wouldn’t suggest it for folks with a hobby business. Lots of little fees that if I were doing larger amounts of revenue, the decreased % would deffinitely payout, but not on my little revenue.

    I liked them while I was using them, good rep and seemed honest, my issue came when trying to cancel. They don’t handle everything themselves, so when I canceled apparently I didn’t cancel EVERYTHING, so I was still charged monthly for a few things. Never got refunded for the small things but they did refund the yearly renewal that shouldn’t have been charged.

    Hope that was helpful. Go with square or something like that if you have a small hobby business, much easier and streamlined for those types of businesses in my opinion.

  • Julia Perry

    After changing my merchant service company for many many times during 28 years of business I learned one thing.

    It doesn’t matter which merchant company you deal with, what matters is how honest your rep is.

    The rep can screw you or take care of you.

    I am happy with Card Connect, not because of the company but because my rep has been upfront and honest with me.

    Been with them 6plus years.

  • Stephanie King

    I am so upset with this company. Never have I been so deceived by a so called legitimate business. I have been in business for 20 years and I have had other merchant vendors and have never had an issue in the past. ON December 15th, 2017 I received a letter that my contract was bought by Cardconnect and I would be charged a fee of $199 if I continued service past 12/31/2017. Ridiculous to receive 15 days notice of erroneous fees for a contract they decided to purchase. I then looked elsewhere and found a merchant who was nearly $90 less per month and decided to cancel. I sent in my cancellation letter so avoid my $199 fee. I have no contract and my documents do NOT state a cancellation fee and I am charged almost $500 to my checking account as a deposit that was debited out of my account and rantings from my sales person that I was charged fees for cancelling. How is it possible that I am to be charged $199 if I continue with the buy out and then I cancel as indicated as choice and I am charged nearly $500 for cancelling. I own all my equipment outright I have no contract and I never committed to this company. This is outrageous. I don’t care how nice any review is on this page read all the BAD ONES and be mindful of how they will charge you and STEAL YOUR Hard earned money. This company is crooked all the way.

  • Thomas Troyer

    If I could give these guys a negative rating I would. The sales person altered the contract after he left my business. He lined out the early termination fee since I was going to be closing my business then changed it and they company still wants to charge it to me and won’t back down from it. Nothing but crooks.

  • Dana Rogers

    I don’t even know where to start with Card Connect. I run an art gallery. We had a huge client come in and purchased a commissioned piece of art. We had in contract all sales are final and we also had her write she understands this is non-refundable. We put her card through and American Express paid them and a few days later Card Connect called and told us to go ask our client for money or a check but they would not give us the funds collected because we were ” high risk” after much debating I had to go ask my client for a check! then I get my card statement and there was a $2500 fee for a payment they would not give us!!! they called it an interchange fee. I thought it was in error obviously, but they told us no even though they wouldn’t fund us after collecting the money from American Express they still are charging us the processing fee. How can this be fair?

    • Dana Rogers

      So I did call American Express and they said “YES the interchange fee should be credited back as CARD CONNECT returned it to American Express due to you being a “high risk”.” The problem is American Express is not our merchant, Card Connect is, and they said without a number generated by american express they can’t get in to see my account. My merchant needs to put the claim in and they will honor it. So I call Card Connect back and tell them what America Express said and they tell me there is nothing they can do. Then said “would you like to just cancel your account with us?” WHAT!!!!!! No not without getting my money back! This is a $2173.00 charge to an artist…not McDonalds an ARTIST!!! That is A LOT of money. I am livid. This is FRAUD.

  • Francis Monroe

    If you are a good company that is honest and sometimes get charge backs that you should not lose DO NOT GO WITH THEM!! Card Connect, Bank Associates Merchant Services (BAMS) and Charge back system holding are the worst credit card processing company to have ever been in business. They hire people that don’t do their job as simple as notate an account when someone calls and make you lose your money by not providing accurate information. They’ll tell you a dispute is in your favor and the next day say you were supposed to respond and you failed to do so and now you lost your money and there isn’t anything that can be done. They never blame the rep on the phone that made a mistake and didnt do their job. They claim I never called or spoke to anyone on a specific day even though I have an actual fax that came from them dated and timed, call recording with the rep discussing the dispute in question, and optimum call log proving I was in fact on the phone with them that day discussing the charge back they claim I never called about! They are scam artists and will blame the customer before their employees even if you have actual proof and facts that you are truthful! The worst experience with a company. The Manager Audrey ID # 3401182 hears only what she wants when discussing a concern with a customer and will put words in your mouth to make her position in the matter better. She yelled, spoke over me, cut me off while speaking. She is the worst. After she said there is no proof I called that day and I said I do have a recording call you can hear with the rep discussing this dispute with me, she attempted to terminate the call, said she can’t accept that as proof and she can’t help me. Stay away if you’d like to make sure your hard work pay stays in your account.

  • Linda O

    I’m very upset with this company and would NEVER recommend anyone to sign up unless you read ALL the contract’s fine print.
    My sales rep Anthony Vigil, lied to me about cancelling my former card processing contract and paying for the fees. He also did not tell me of all the extra fees that would be charged to my account. He rushed me into signing the contract even tho I wanted to read them first.
    Never sign contracts unless you read them over!!!!!!!!
    I’m really angry of the way they take advantage of small businesses like mine.
    I plan on cancelling my services with card connect. It’s sad how you can’t trust anyone anymore.

  • M.M.

    I had canceled my account with CardConnect back in August 2016 because they were no longer compatible with the POS system that I was using. In fact, the CardConnect swipe device just stopped working one day with no warning, which as I understand, was a function of CardConnect’s doing.
    Then, just two weeks ago, on January 3, 2017, I saw a charge to my bank account from CardConnect. I called them to determine why they still had access to debit my account and to see what the charge is for. They mentioned some sort of charge from MasterCard that they passed on to businesses, however there was no paperwork to back this up. I complained that it was unauthorized, as since we ended our affiliation with CardConnect over 4 months ago, they should no longer be authorized to debit my account. I was told I would receive a refund for this amount. I called again today follow up since I hadn’t seen a credit to my account, and spoke to Rich from the Cancellations Department. He was only able to see a note from the last person I spoke to but couldn’t tell if the refund had been issued or not. My main complaint here is that Rich was not overly helpful and incredibly rude with a very sarcastic attitude that I did not appreciate. This kind of service makes me want to warn people against using CardConnect as a merchant services provider, not to mention the unauthorized charge. I am very glad that I have canceled my account with CardConnect.

  • Bo

    Had a great start with these guys, but after the first month of service couldn’t get any response back to my e-mails about questions regarding the machine they provided. My boss finally doubled down and said we should cancel, got an email from one of the customer service guys without so much as an apology. Only after I was halfway done with the form did I get an email from the rep I had originally dealt with, who didn’t even tell us he would be moving out-of-state and that someone else would be taking over our account 100%. Terrible communication!

  • Jay

    CardConnect is one of the best merchant service companies in the industry for any business. I noticed the complaints are about agents and sub ISO’s using CardConnect’s name. You have to remember it is the same with any merchant service company. It all depends on the sales agent. I saw another review where a merchant said they noticed CardConnect got rid of two agents who were being dishonest. As a merchant, that means to me that they care and don’t just worry about signing up merchants. I didn’t see one complaint about the actual company. They were all about agents and other smaller companies using their name. Before I signed up for a merchant account, I called a bunch of merchant service companies just to see how the customer service team handles calls and how long wait times would be if I ever needed help. I found CardConnect to be the best with response times and handling any issues I might have as a merchant. The reporting features they offer my business are the best I have I have seen. I have other friends that own a business’s and I all I hear about is I can never get ahold of my credit card company. Again that just showed my homework paid off. I have used a few merchant service companies as a business owner and none of them compare to the professionalism of CardConnect. Not once have I had an issue with hidden fees. The customer service team is always willing to help when I call them or my agent (Scott) who is very responsive. When I had trouble with other companies and agents, the company would never respond or would never be willing to help. I realized I needed to do my homework also on the agent which I didn’t do before. You can’t go wrong by using CardConnect.

  • Nanette Makrauer

    Michael,
    I just wanted to thank you (again) for your amazing customer service and for a seamless, simple, and fair credit card processing service. It is literally night and day from my previous experience. I need to pinch myself to make sure it’s real. Many thanks!!!
    Nanette

  • Beth

    I have been working with Frank at the Chicago office for a little over a year now and could not be more pleased with my services! My expectations with Card Connect have been exceeded with Frank’s constant willingness to solve problems quickly, stay on track of activity and keep in contact with customers. Because of Frank, so much stress has been lifted off of me as a business owner knowing that I have someone I can rely on for help and that my business is in good hands!

  • Scott Fracalosy

    Just another company that tells you one thing, and then erroneous charges popping up that were never discussed with me. It seems like every single page company is just sucking money out of clients for BS services. I am pissed off. they lied to me, total BS lies when I signed up. I’m going after them for my money, at this point, its the principle. DONE go w the company, you’ll be MUCH better off using the square. Thanks for lying to me Dan Santoli. Anything for a sale and commission. Im pissed and will take legal action. POORLY operated company. Another large company raping small business. Wait to go guys, how do you guys sleep at night, maybe you don’t.


    Are you with CardConnect? Learn how to resolve this complaint.

  • rudy orona

    very unhappy with the services from card connect. their sales agent are very dishonest and trick you into signing documents for the home office ! the home office will complete the forms for you and turn them into the leasing company. Terrance Blackmond is a independent sales rep for card connect . he convinced us that the clover system would be a good fit for our business. after 3 days in out store he gave up and never returned ! then the home office tried for 10 day to get programming right .the system never worked he had to pay a it guy to reinstall my old system so we could conduct day to day business. only to find out that card connect reported to northern leasing the the system was installed and up and running correctly. they have violated totally crossed the line! deceptive trade and misrepresentation . Terrance Blackmond is a thief. please save the trouble do not do busines with this company!

  • Dwight Perry

    I have had the pleasure of dealing directly with Frank Bernacke and Card Connect/Financial Transaction Services for the past 10 or so years. During this time Frank and the staff were always there to support me 100%. Anytime I had any kind of problem or needed to borrow an additional machine it was handled immediately. If there was a technical question I could always count on getting the answer without getting the run around. The only reason I’m leaving their services now is because of retirement. If anyone were to ask me to give Card Connect/Financial Services a letter grade for the years I’ve been dealing with them it would surely be an A+.

  • Renee Tomasello

    I have been a customer with Card Connect for the last 2 1/2 years. I am extremely happy with their rates, equipment and outstanding customer service. In addition, I appreciate how easy the statements are to read. Frank Bernacke is my contact and he is incredible. I had a problem one evening with the credit card machine and I called Frank who promptly returned my call. Keep in mind that I am on the West Coast and Frank is in Chicago. The machine worked fine but somehow I pushed a wrong button. \Within minutes the problem was fixed and I was able to process my next transaction. Another time I had a problem on a Saturday (I created the problem) and once again, Frank returned my call promptly and the problem was resolved. I cannot express my satisfaction and appreciation for the service Card Connect and Frank provides. I am so pleased with Card Connect that I referred one of my colleagues and she recently signed up with Card Connect. Keep up the good work!

    This is the same site where I left my first review. I sure hope this review is posted.

    Renee Tomasello

    Dress Up Consignment Boutique

  • Michael Genoveswe

    Listen, if I tried to count how many times day I get this call to change company’s and how they have this and they got that and the money I would save please all B.S. Come on it’s all about the attention you receive, and the customer service that you get . All I can tell Frank is off the charts with his service UNBELIEVABLE!!!! If everyone ran this way WOW the world would be right where it belongs. Again not to get into certain instances but today to find people with integrity and honest well it almost on the extinction list. I’ve saved BIG Money with Frank and his Company. Without out them in my corner fixing, glitches and mistakes that where even sometimes our fault it would have cost me money. End of store .

  • Steven Klink

    I simply wanted to express how much I appreciate the wonderful assistance of Mr. Frank Bernacke of CardConnect! My experiences with CardConnect and with Frank have been excellent. He is readily available and always extremely helpful.

  • Alan James

    Very deceptive “agents”, and I HATE ALL THE TELEMARKETING CALLS FROM CARD PROCESSORS anyway.
    Her opening line was she was “Calling to inform me of changes to my Merchant Services account. When I pressed her she illuded that Card Connect was a tier above in the chain; as if my bank actually dealt with them.
    There are so many shady people tryng to sell me their contracts. I wish there was a way for Visa MasterCard etc. to not supply them with my business name. NONE of them have ever actually presented proof of saving me any significant money. I’ll stick with my bank that I know is legitimate, helpful & honest and it really doesn’t cost me more $.
    As for Card Connect….NEVER!

  • Mark

    I had a similar problem with AdvoPay. They are only a middle man for Card Connect or Financial transaction services or whatever they are calling themselves today. At no point do Advopay reps mention Card Connect. Advo Pay acts like the top processors, right under First Data and no matter how the try to squirm out of it, they mislead customers. The biggest problem is that AdvoPay signs you up with a third party (Card Connect) and ties you into a 5 year contract with a $750 ETF. That ETF must be incredibly important to Card Connect because after AdvoPay claimed to terminate our account simply for asking about closing the account, Card Connect sent our the $750 to collections. Apparently we could have kept the account open for a minimum fee of $7.50 /mo. until at some time in the future we decide to start processing again, but considering that Card Connect works with a scum bag organization like AdvoPay, they can send it to collections. It will go disputed. Take us to court if you like, any sane judge in the world would throw it out for misrepresentation. The whole bunch gives me a bad feeling.

  • Christine

    On December 15th, 2014, around 1:30 p.m. Gina M Kapiskosky entered our place of business located in Waldorf, Md 20601, for the first of several visits. Gina M Kapiskosky was offering credit card machines and services of the company Card Connect/Advopay located in Fisher Indiana. She stated they were having a special on credit card machine new accounts. I told her flat out from the beginning, I was not interested. Gina returned 12/16/2014 to discuss the machines once again and leave information for the owner to review, (which were blank). On 12/17/2014 she returned to see if the owner had reviewed the pages, and I told her they were blank and he doesn’t do business like this. She then stated she would e mail the contract completely filled out to see if they could save us money. On 12/18/2014 she did send an e mail to my personal e mail. On 12/19/2014 she called back and spoke with another employee concerning my whereabouts. The employee informed her I was gone until 12/29/2014. On 12/29/2014 she showed up in office stating her boss, Greg Perry of Advo Pay, shipped her a machine for us to us free of charge, no contract no fees for 60 days. It was an end of year special. I stated, if it has no contract, no fees, nothing for 60 days, then we will try this. Gina Kapiskosky returned with the credit card machine and set it up at the Waldorf location. She offered to get another credit card machine for our second location in Fort Washington, Md. and I told her we did not need it. That location was going to be shut down.
    On January 6, 2015, I called Gina concerning credit card processing fees and machine cost taken from the company account in the amount of $77.89. She came to the office and told me Advopay would be refunding the company bank account the $77.89, it was a computer error. I asked how could they just randomly take money from the company account, and she had no answer, but assured me I would get all the company monies refunded. I once again stated there was no signed contracts and it was illegal for people to just randomly take money from our company bank account.
    January 8th, 2015, Gina Kapsikosky came into the office and explained her boss Greg Perry of Advopay sent her another credit card machine for us to use at our Fort Washington, Md. location. I explained that location did not need one since we were going to most likely shut down the location. She explained the credit card machine was free of contracts and fees for 60 days, so why not just take advantage of it. I once again reiterated no contracts or fees, which she agreed, and then I said ok. Gina Kapiskosky also stated Katelyn Haddad (from Advopays main office located in Fisher Indiana) would be calling us to set up the credit card machines to be PC compliant, and she stated we just ignore her call. I asked what this meant and entailed, and she stated she would show me the information the next time she came into the office. She also stated it was something we had to do online for the security of the credit card machine and clients information.
    On January 12, 2015, Gina installed the second credit card machine at the FT Washington, Md. address. She went back to FT Washington location on Jan. 13, 2015, and Jan 14, 2015, to see how the machine was working.
    January 21, 2015, Gina stopped by to see how things were going, and I asked her again about the January fees, ($77.89) which needed to be refunded to the company account. She stated her boss, Greg Perry, was working on it, and it would be put into our bank account soon.

    On Feb 12, 2015, I called Gina concerning the January withdrawal of fees ($77.89) which had not been refunded and now there are two more withdrawals from February 3, 2015, in the amounts of $152.29 and $61.97. I explained to her that I was not going to put up with this, and I requested the money to be refunded immediately. I also reminded her that the owner had never signed any contracts or anyone else, and our company has no intention of doing business with a company who has habits of taking money illegally. I told her at any time she could pick up the machines and take them. She stated she wanted to earn our business as a client.
    On February 13, 2015, another credit card competitor came in to the Waldorf, Md. Office to offer his company’s credit card machines. I told him I was not interested, due to the issues I was having with AdvoPay credit card services located in Fisher Indiana. When he asked to see the contract to compare machines and rates, I told him I did not have one. I explained to him that we are on free trial for 60 days, no contract, and no fees. He stated by law, we needed had to have one. This of course, raised my eyebrow after he left.
    The week of Feb. 16, 2015 to Feb 23, 2015, I called Gina daily reminding her I wanted the money put back in our company account and there was no contract ever signed, and no fees were to be charged. Once again she stated she wanted to earn our business as a client for her company.
    Feb 23, 2015, Gina came into office to show me an invoice, on her cell phone, stating they would be refunding the original first charge of fees etc. in the amount of $77.89. I asked her to e mail, and she did send the e mail to my personal e mail.
    On Feb 26th, 2015, I called Gina around 1 p.m. I told her there have not been any monies deposited into our bank account and she had until 3 p.m. to bring our money to the office or I would remove all machines, and there would be charges filed for illegally taking our company funds without our permission. She stated the money would be deposited on Friday, February 27th, 2015. I told her she was out of time, and I was done with all the lies. I also reminded her at no time did anyone from our company ever sign a contract or agree to any fees being charged. This was all free of charge for 60 days, no contracts, and she agreed.
    Sometime between 1:30 and 2:30 p.m., on Feb, 26, 2015 I called Katelyn Haddad at Advopay, located in Fisher Indiana, to file a complaint on Gina M Kapiskosky. She informed me very rudely that we did sign a contract and she also had recordings of the owner accepting and acknowledging the contract. I told her that was impossible. He has never signed anything and has never done any recordings. I asked to speak to Gina’s boss, and she transferred me to Greg Perry. Greg Perry of AdvoPay, once again was sarcastic and rude. Greg Perry told me he was working on a credit of $77.89, for the company as a courtesy. When I asked what the courtesy was, he said to keep us happy because we did not understand the contracts we signed and the recordings to acknowledge the credit card machines and conditions. I stated several times there were no signed contract or contracts, and I asked that he e mail them. Greg Perry of Advopay immediately emailed the contracts, and I read them. I immediately knew both contracts for the credit card machines were false and the signatures were forged. I informed Greg Perry and he stated to me there was nothing he could do, since he had The owner on recordings. I told him, he did not have anyone on recordings, since the owner has never been in the office when Gina M Kapiskosky was here. The owner has never once met Gina. Greg Perry told me the only way he would believe me was for the owner to file a police report. I immediately called the owner on his cell phone, explained the situation, and he went straight to the Charles County Sheriff’s Office located in LA Plata, Md. To file a police report, and to pursue charges being pressed for Identity theft, Fraud, Forgery etc. Returning home on the 26th of Feb, 2015, I checked my email to see that I received 4 new e mails from TrustWave Security stating the owner created two accounts, (one for each location) and completed the online PC compliance for each machine. I called another employee to see if she had heard of TrustWave, and she had not.
    On 27th Feb, 2015 I called Trustwave located at 70 West Madison St. Ste 1050, Chicago, IL. 60602 in and spoke with Magda. After testing my computer, she confirmed the compliance was not done from our IP address. Magda escalated the matter to a much higher source to contact AdvoPay concerning fraud. Magda from Trustwave was supposed to call me back by March 3, 2015. When she did not, I contacted the Trustwave and spoke to Rich. He said she would call me on Monday March 9th, 2015. When I did not receive a call by March 13th, 2015, I called back and as of this date, no one will call me back. Greg Perry, Katelyn Haddad, and Caroline have all called and left messages to speak about a contract that does not exist. I have not returned any calls, since Charles County Police advised me not to.

    In closing, Gina Mae Kapiskosky has falsified two contracts, forged signatures on both contracts, obtained the Identity of the owner by theft, created two online accounts and completed the online accounts utilizing a stolen identity. AdvoPay and Trustwave are both trying to cover up the forged contracts, the online accounts and compliance.

    If anyone has any complaints concerning ADVOPay/Cardconnect, please contact Charles County Sheriffs office , Det. Gilroy at 301-932-2222.
    Listed below are the names of all the people and companies involved:
    AdvoPay/Card Connect 888-570-2386
    9865 E 116th St Ste 800, Fisher IN, 46037

    Gina M Kapiskosky [REDACTED – personal information]
    [REDACTED – personal information] Sales Representative for Advopay/Card Connect

    Katelyn Haddad, Merchant Engagement Coordinator 9865 E 116th St, Ste 800 Fisher In 46037
    Greg Perry, Customer Service Director, 9865 E 116th St Ste 800, Fisher In, 46037
    William H Wise IV, President, 9865 E 116th ST ste 800. Fisher, In 46037

    TrustWave. Security PC Compliance 877-257-0239
    70 West Madison St Ste 1050 Chicago IL 60602

    Employees
    Magda
    Rich
    Dave

  • Chamindri Wijemanne

    I have had the same problem with this company from day one of getting the card reader. Jason Ryband does best of what an Account Manager does. He can talk the really well. I will give him that much. He can talk so well, that he got me to switch to their company because their services were suppose to be cheaper than the previous one I was using. The Card connect did not perform up to standards that were promised verbally and in writing. I have tried several times to contact Jason Ryband but all I got was story after story of excuses as to what was happening. The Card connect dose not perform and there are full of it. I after giving them so many chances, I went ahead and finally decided to cancel the account. Closing the account was ridiculously difficult. They require you to return their card reader (at your own cost) in order to close your account. I return their incompetent card reader and was ready to be done with their services but then I get an email from Jason Ryband saying they still can’t close the account because there is another card reader they had sent us 3 months ago. I never got that card reader in the first place! Also if you plan on closing the account at the brink of the month be prepared to pay for that month even if you have not used it.

    I AM JUST WARNING CONSUMERS TO BE AWARE OF THE UNETHICAL PRACTICES DOWN BY SAID COMPANY. THEY SAY THEY WORK WITH BIG COMPANIES WHICH IS HARD TO BELIEVE WITH THE PRACTICES THEY DO. PLEASE DONT USE THEM. IF YOU DO GOOD LUCK!

    • Laurie Bryan

      Hello Chamindri-

      Thank you for your feedback on the mobile swiper. We are currently researching the reason why in your case the mobile swiper worked for many months and then did not perform to the standards that were promised to you verbally.

      As a courtesy to you we have your March fees waived and you may keep the swipers we have sent to you at no cost. We do hope in the future you may give us another chance to assist your Business as we do so many others.

      We have an A+ BBB rating and are trusted by iconic companies such as Adobe, The New York Times, General Electric and over 50,000 other Businesses, but this is no excuse for your mobile swiper not working. I understand it can be completely frustrating.

      Again, thank you for bringing this to our attention and if you should need further assistance please do not hesitate to contact us directly. We most certainly valued your being a customer for the past 14 months.

      Laurie Bryan

  • Marla

    I have had the same problem with this company. My Rep: Richard Fisher and his associate, Bridgette O Neil, from Chicago Illinois, would not return my calls, when I saw these charges, he seemed to stop answering my calls. I was charged all these extra charges. Many other issues with this company. Took weeks for them to get back with me, just to dance all around the situations. Needless to say was promised things that were all lies. Now they have my personal information and they seem to be able to do as they please. Will be reporting them. Totally agree with comments above from Javid

    • Nick Sarnecki

      Hi Marla,

      Sorry to hear about the problems you have had getting in touch with Mr.Fisher and Ms. O’Neil.

      I’m Nick Sarnecki from CardConnect’s customer service team and I want to help you figure this out. At your convenience, could you email or call me so that we can talk more about your experience and do our best to make it right? You can reach me at 484-581-2924.

      At CardConnect, we only condone absolute transparency and we are extremely disappointed that this has not been your experience so far. Thanks for bringing this to our attention, Marla. I look forward to speaking with you.

      Nick

  • Javid

    To all customers worldwide
    sales representative named Larry Frazier affiliated with Card connect met with me at my restaurant January 6th 2014 and convinced me to switch to their company because their services is cheaper than previously one. The moment i received the first monthly statement i realized that there were much higher charges and the Card connect did not perform what was promised verbally and in writing. I have tried several times to contact MR Larry Frazier, but he never call me back and also tried to called the company and each time my phone number was taken and nobody bothered to call back. I AM JUST WARNING CONSUMERS TO BE AWARE OF THE UNETHICAL PRACTICES DOWN BY SAID COMPANY.

    • Nick Sarnecki

      Hi Javid,

      My name is Nick Sarnecki from the customer service team at CardConnect and I want to make this right.

      I’m very sorry that you have had such a negative experience with a representative of CardConnect. We value transparency and customer service above all else, and we are extremely disappointed to hear that you have not been treated with the care that we expect our agents to deliver.

      I would love to speak with you further about this to get more details on your conversations with Mr. Frazier, review your contract with us and figure out a solution together.

      You can reach me at 484-581-2924. I look forward to hearing from you, Javid.

      Nick

      • Paul Sidhu

        CardConnect has been debting my bank account for 10 months by fraudulently claiming I had signed up as a customer. I started getting mail and statements from CardConnect, a company I had never heard off or had any contact with. Initially, I ignored their mail assuming it was junk mail. After 2 or 3 months I called CardConnect to inquire why I was getting statements from them given they were not my credit processor. I was told that someone representing me had signed me up. They gave me this persons name ( it was the sale man/intermediary that I had used to sign up with the credit card processor that the business was using when I purchased the business). I called and texted this individual but he did not respond. Not realizing Cardconnect was debiting my bank account for a monthly fee ranging from $55 to $161 a month, I ignored their statements. When I discovered Cardconnect had been debiting my checking account for 10 months, I was furious and called their customer service number. The agent told me I can cancel their service but no refunds were due to me. My call was passed to a manager who told me the same thing. I have since called my bank to report fraud and seeking a refund of some $600 to $800 taken from my account. These people are worse the fraudster that run scams from overseas.

        • Nick

          Hi Paul,

          I just wanted to post a reply to your post, as we had issued you a full refund for the requested amount on September 22, 2014.

          As we discussed, there were no indications of fraudulent activity associated with the account. Again, I apologize for the frustration that you experienced and appreciated the patience you showed while we resolved this matter to your satisfaction.

          We want to make sure every business that works with CardConnect is satisfied with our payment processing and payment security solutions. Should you need anything else, please be in touch.

          Thanks, and glad we were able to get everything resolved.

          Nick

    • Vince

      I recently just had to deal with Card Connect Card Pointe. I’m in the process of possibly legally pursuing a fraud FTC complaint if they don’t refund me. If anyone wants to start a class action on these crooks, let me know. I got approved for a merchant account, and they knew the nature of my business. Shortly after not even a month of taking transactions, they canceled me for high risk. After that, they withdrew a large sum from my checking account. I suggest CC Bill to anyone they pay on time and are legit, but you have to pay a deposit upfront to accept Visa and Master Card. If anyone is looking to go with Card Connect Card Pointe, stay away. They are a scam.

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