Agree with our rating?
Leave a comment below
Axia Payments 2023: Card Processing Reviews & Complaints
Agree with our rating?
Founded in 1999, Axia Payments is a payments technology and merchant account provider headquartered in Santa Barbara, California. Axia was acquired by i3 Verticals in June 2016, but appears to continue to operate under its own brand name. As of this update, the company is now branded as a division of i3 Verticals Merchant Solutions. The company offers billing and payment services, payment gateways as well as data and analytics in addition to its payment processing services.
Axia Payment Processing
Axia Payments processes all major debit and credit cards for most business types. Their services include POS solutions, ACH and check processing, e-commerce solutions including access to payment gateways, mobile solutions, and gift and loyalty programs.
Location & Ownership
Axia Payments is a registered ISO/MSP of Merrick Bank in South Jordan, Utah; RBS Worldpay; Deutsche Bank, USA, New York, NY; Deutsche Bank, USA, New York, NY; BMO Harris Bank NA, Chicago, IL; and Fifth Third Bank N.A., Cincinnati, OH. It is located at 1933 Cliff Drive, Suite 12, Santa Barbara, California 93109. Tom DeBord is listed as the CEO of Axia Payments.
Table of Contents
Axia Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||Customer Service|
Low Complaint Total
We are currently able to locate a handful of Axia Payments reviews, none of which describe the company as a scam or a ripoff. The available complaints cite poor customer service, difficulty canceling service, excessive or unexpected fees, and fund-holds. If you have your own Axia Payment review to make, please do so in the comments below.
Axia Payments Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Axia Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Axia Payments Customer Support Options
The Axia website lists a dedicated phone number and a customer support form for customer support, although it is unclear whether the Axia staff services these support lines directly. Given the fact that the company is showing only a few complaints on internet forums, we have given it an “A” in this section but must exclude it from our list of the top merchant account providers for customer service.
Axia Payments Customer Service Numbers
- (805) 962-6114 – Toll-Free Support
- (800) 552-8227 – After Hours Support (accounts ending in 7641)
- (844) 857-4748 – After Hours Support (other accounts)
Other Support Options
- Customer service email at [email protected]
Axia Online Ratings
Here's How They Rate Online
No Current BBB Complaints
Axia has been an accredited business with the Better Business Bureau since 2002, though its profile is now merged with that of its parent company i3 Verticals. As of this review, the company has an “A+” rating with the BBB and has 5 complaints filed against it in the last 36 months. 2 of these 5 complaints were resolved to the dissatisfaction of the client or received no final response, while the other 3 were resolved. While the low complaint total is encouraging, the lack of positive reviews is not enough to qualify Axia Payments as one of the top merchant account providers.
An “A” Rating
It should also be noted that the company has not received any informal reviews on its BBB profile, although these reviews are not subject to verification by the BBB. In light of the company’s low complaint total, we agree with the BBB’s rating.
Axia Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Unclear Contract Terms
There is very little specific information available about the standard Axia Payments contract. On its website, the company only advertises that it offers “competitive rates.” Axia Payments lists several different processors on its website, but it most prominently appears to be partnered with Merrick Bank. Whether this means that the company resells Merrick Bank contracts is unknown at this time but for the purpose of this review, Merrick Bank’s figures will be included as a reference point for businesses considering Axia Payments’ merchant services.
Merrick Bank relies upon TSYS for its back-end processing. TSYS offers listed a swipe rate of 2.5% plus $0.20 per transaction and a keyed-in rate of 3.5% plus $0.20 per transaction. Merrick Bank’s typical contract also exercises a liquidated damages clause as an early termination fee, a $75.20 PCI compliance fee that is charged at $18.80 on a quarterly basis, and a non-cancellable 48-month equipment lease.
We have located one Axia review that mentions a fund-hold in the amount of $3500 for the business advertising another payment processing platform on their website. This business contends that this policy was not listed in their contract terms. According to its terms and conditions, clients can be charged an early termination fee determined by multiplying the remaining months on the terminated contract by the monthly average of the business’ transactions. However, we do not have specific details regarding fees like PCI Compliance fees and monthly minimum fees.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Axia Payments also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Few Contract Complaints
The fact that there are so few complaints available about the company’s contract indicates to us that most of Axia’s clients are satisfied with their contract terms. Axia Payments, therefore, could have pricing that rivals the cheapest merchant accounts. If you have any knowledge of the standard Axia contract, please leave that information in the comment section of this review.
We also encourage readers to check out our list of the providers of the best merchant accounts.
Axia Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
Outside Sales Agents
Axia Payments appears to rely on its website, its referral program, traditional advertising, and independent and inside sales agents to market its services. The use of independent sales agents is often linked to high complaint rates due to the difficulty of monitoring these agents’ behavior. However, we are currently unable to locate any Axia Payments reviews that allege deceptive tactics by the company’s sales reps.
This compares favorably to our list of best credit card processors.
No Deceptive Ads
As an additional point in the company’s favor, Axia Payments does not appear to engage in deceptive advertising strategies in its official materials. If you suspect that Axia Payments is charging you hidden fees, however, we recommend seeking a third-party statement audit.
Copyright © 2023 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.