Bankcard Brokers Reviews & Complaints

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5
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How did they treat you? ▼

Overview

This article provides an in-depth review of BankCard Brokers, a credit card processing company. We will cover the various services and products offered by the company, including merchant accounts, payment gateways, and point-of-sale systems. The article will also examine the fee structures and contract terms associated with BankCard Brokers. Additionally, we will analyze customer reviews and support options to give you a comprehensive understanding of the user experience. By comparing BankCard Brokers with other processors in the market, this article aims to help you determine if their services meet your business needs.

About Bankcard Overview

Founded in 2007, Bankcard Brokers is a merchant account provider that specializes in serving high-risk business types. The company was once partnered with a high-risk payment processor called Guardian Data Systems, but the two companies are no longer affiliated. Bankcard Brokers is one of a small number of payment processors that can service cannabis, CBD, and hemp merchants.

Bankcard Brokers Payment Processing

Bankcard Brokers processes all major debit and credit cards for most business types but specializes in high-risk businesses. Their services include credit card terminals, POS systems, mobile solutions, contactless pay, access to payment gateways, and fraud and chargeback protection. The company also advertises services that help its merchants set up virtual terminals, support Apple Pay, and accept Bitcoin payments as well as a zero-fee processing program.

Bankcard Brokers payment processing
Bankcard Brokers offers most standard payment processing services

Bankcard Brokers Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

No Client Complaints Found

We are unable to locate any negative Bankcard Brokers reviews, and there is no evidence to suggest that the company is a scam or a ripoff. This clean complaint record is admirable for a credit card processor that has been in operation since 2007, and it’s doubly so considering that Bankcard Brokers focuses on high-risk industries. If you have your own Bankcard Brokers review to make, please do so in the comments below.

Bankcard Brokers Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Bankcard Brokers. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Bankcard Brokers Customer Support Options

High-risk merchant account providers tend to attract complaints related to account closures, chargeback fees, or underwriting issues, but Bankcard Brokers has avoided that type of feedback thus far. We will therefore assign it an “A” rating in this category.

Bankcard Brokers Customer Service Number

  • 1-877-227-2111 – General Support

Other Support Options

  • Customer service form

It’s unclear whether these lines are directly connected to customer support reps. Therefore, we’re unable to include the company in our list of top-rated credit card processors for customer service.

Bankcard Brokers Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No BBB Complaints

Bankcard Brokers currently has an “A+” rating with the Better Business Bureau and has been BBB-accredited since February 2013. The company has had 0 complaints to this profile in the past 36 months. It also has not received any informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

In light of Bankcard Brokers’ clean complaint record, we agree with the BBB’s rating. Readers should be aware, however, that there is reason to be skeptical of the BBB’s rating system.

Bankcard Brokers Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99%
Equipment Leasing Unclear

Contract Transparency

There’s a scarcity of publicly available information regarding the standard Bankcard Brokers contract. The company opts not to disclose its pricing or contract terms on its website. Additionally, no client complaints mention specific rates or fees. Given Bankcard Brokers’ specialization in high-risk industries, it’s highly probable that contract terms vary based on factors like business type, tenure, sales volume, and processing history.

Virtual Terminal and Payment Gateway Pricing

Bankcard Brokers showcases its virtual terminal and payment gateway services, primarily facilitated through Authorize.Net. Typically, under a standard Authorize.Net contract, businesses are subjected to a rate of 2.90% plus $0.30, a $25 monthly gateway fee, and a $0.15 batch fee. However, as an Authorize.Net reseller, Bankcard Brokers retains the flexibility to modify these agreements, potentially resulting in more favorable rates and fees.
Bankcard Brokers payment gateway Bankcard Brokers grants access to the Authorize.Net payment gateway

High-Risk Merchant Considerations

High-risk business owners should anticipate higher-than-average per-transaction fees and potential imposition of cash reserve or rolling reserve policies. These norms are due to the inherent risk of chargebacks in the high-risk sector. Consequently, clients shouldn’t expect Bankcard Brokers’ contract terms to rival those of the most economical merchant accounts. Should you possess insights into the standard Bankcard Brokers merchant agreement, such as details on early termination fees or PCI compliance fees, please contribute in the comment section below this review.

Bankcard Brokers Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Outside Sales Staff

Bankcard Brokers appears to market its services primarily through outside sales agents and traditional advertising. We are unable to find any Bankcard Brokers reviews that accuse the company’s sales team of deceptive conduct, and a good portion of the company’s marketing is actually dedicated to educating merchants about the basics of the industry.

No Misleading Rates

As another point in the company’s favor, the Bankcard Brokers website doesn’t list any misleading rate quotes or unrealistic guarantees. We see no cause for concern when it comes to Bankcard Brokers’ sales tactics as of this review. However, we always recommend that readers consider a third-party statement audit to find and eliminate hidden fees in their statements.

Our Bankcard Brokers Review Summary

Our Final Thoughts

Bankcard Brokers rates as a reliable high-risk credit card processing provider. The company has not received any public complaints and has refrained from engaging in deceptive sales tactics, distinguishing itself positively in this regard. Despite the positive initial impression, readers should be diligent in thoroughly understanding contract terms before signing up, as detailed information about pricing remains scarce. Bankcard Brokers appears to operate at a level comparable to top high-risk merchant account providers. Ultimately, businesses considering Bankcard Brokers should compare its offerings against other high-risk merchant service providers to secure the best possible partnership.

Location & Ownership

The company is likely partnered with multiple acquiring banks in order to serve its diverse merchant base. Brett Taylor is the founder and CEO of Bankcard Brokers, which is headquartered at 300 W 15th St #301, Vancouver, Washington 98660.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Bankcard Brokers Treat You?

1 User Reviews

  • Cameron Joan

    I just had to share my outstanding experience with Bankcard Brokers! As a business owner, finding the right payment processing partner is crucial, and I hit the jackpot with these guys.

    From day one, the team at Bankcard Brokers impressed me with their knowledge and expertise. They took the time to understand my business needs and recommended a tailored solution that perfectly matched my requirements. It’s refreshing to work with professionals who genuinely care about their clients.

    What really sets Bankcard Brokers apart is their commitment to transparency. No hidden fees or confusing jargon here! They laid out all the costs and terms in a clear, straightforward manner, so I knew exactly what to expect. It’s the kind of honesty you don’t always find in the industry.

    Setting up the payment system was a breeze, thanks to their user-friendly technology. Their support team was on standby throughout the process, answering all my questions promptly. I felt fully supported and confident as we went live.

    Since partnering with Bankcard Brokers, my payment processing has been smooth sailing. The reliability and speed of their service have impressed both me and my customers. And speaking of customers, they’ve noticed the seamless checkout experience too, which has undoubtedly boosted customer satisfaction and loyalty.

    One feature that I adore is their advanced reporting and analytics. I can access real-time data on transactions, track sales trends, and gain valuable insights into my business’s performance. It’s like having my own data analytics team at my fingertips!

    In conclusion, Bankcard Brokers has been an absolute game-changer for my business. Their expertise, transparency, and top-notch technology have made payment processing effortless and efficient. I wholeheartedly recommend Bankcard Brokers to any business looking for a reliable and trustworthy payment processing partner. They’ve won me over as a loyal and happy customer!

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