Bankcard Brokers Merchant Services 2023: Reviews & Complaints

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Bankcard Brokers Rating
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Company Overview

Founded in 2007, Bankcard Brokers is a merchant account provider that specializes in serving high-risk business types. The company was once partnered with a high-risk payment processor called Guardian Data Systems, but the two companies are no longer affiliated. Bankcard Brokers is one of a small number of payment processors that can service cannabis, CBD, and hemp merchants.

Article Summary

Before we dive in, here’s a short summary of what we’ll cover:

  • Bankcard Brokers’ various payment processing services.
  • There is little information available about the company’s contract.
  • The company serves high-risk businesses.

Bankcard Brokers Payment Processing

Bankcard Brokers processes all major debit and credit cards for most business types but specializes in high-risk businesses. Their services include credit card terminals, POS systems, mobile solutions, contactless pay, access to payment gateways, and fraud and chargeback protection. The company also advertises services that help its merchants set up virtual terminals, support Apple Pay, and accept Bitcoin payments as well as a zero-fee processing program.

Location & Ownership

The company is likely partnered with multiple acquiring banks in order to serve its diverse merchant base. Brett Taylor is the founder and CEO of Bankcard Brokers, which is headquartered at 300 W 15th St #301, Vancouver, Washington 98660.

Table of Contents

Bankcard Brokers payment processing
Bankcard Brokers offers most standard payment processing services

Bankcard Brokers Customer Reviews

Here's What Their Clients Say

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

No Client Complaints

We are unable to locate any negative Bankcard Brokers reviews, and there is no evidence to suggest that the company is a scam or a ripoff. This clean complaint record is admirable for a credit card processor that has been in operation since 2007, and it’s doubly so considering that Bankcard Brokers focuses on high-risk industries. If you have your own Bankcard Brokers review to make, please do so in the comments below.

Bankcard Brokers Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Bankcard Brokers. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Bankcard Brokers Customer Support Options

High-risk merchant account providers tend to attract complaints related to account closures, chargeback fees, or underwriting issues, but Bankcard Brokers has avoided that type of feedback thus far. We will therefore assign it an “A” rating in this category.

Bankcard Brokers Customer Service Number

  • 1-877-227-2111 – General Support

Other Support Options

  • Customer service form

It’s unclear whether these lines are directly connected to customer support reps. Therefore, we’re unable to include the company in our list of top-rated credit card processors for customer service.

Bankcard Brokers Online Ratings

Here's How They Rate Online

Online Ratings Summary

BBB Reports 0

No BBB Complaints

Bankcard Brokers currently has an “A+” rating with the Better Business Bureau and has been BBB-accredited since February 2013. The company has had 0 complaints to this profile in the past 36 months. It also has not received any informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance

In light of Bankcard Brokers’ clean complaint record, we agree with the BBB’s rating. Readers should be aware, however, that there is reason to be skeptical of the BBB’s rating system.

Bankcard Brokers Fees, Rates & Costs

A Closer Look at The Contract

Key Points

Cancellation Penalties Unclear
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99%
Equipment Leasing Unclear

No Contract Complaints

There is very little publicly available information about the standard Bankcard Brokers contract at this time. The company does not disclose its pricing or contract terms on its website, and there are no client complaints that mention specific rates or fees. Due to the company’s focus on high-risk industries, it is highly likely that its contract terms will vary depending on each client’s business type, time in business, sales volume, and processing history.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Bankcard Brokers also dedicates a portion of its website to advertising its virtual terminal and payment gateway services through Authorize.Net. Under the terms of a standard Authorize.Net contract, businsses are charged a rate of 2.90% plus $0.30, a $25 monthly gateway fee, and a $0.15 batch fee. However, as a reseller of the company, Bankcard Brokers reserves the right to alter the terms and conditions of these agreements, which may result in lower rates and fees.

Bankcard Brokers payment gateway

Bankcard Brokers offers access to the Authorize.Net payment gateway

High-Risk Merchant Fees

As a general rule, high-risk business owners should expect to pay higher-than-average per-transaction fees and may encounter cash reserve or rolling reserve policies. These costs and limitations are standard due to the high-risk sector’s elevated risk of chargebacks. Therefore, clients should not expect Bankcard Brokers’ contract terms to be competitive with the cheapest merchant accounts. If you have any specific knowledge of the standard Bankcard Brokers merchant agreement (including any early termination fees or PCI compliance fees), please share that information in the comment section below this review.

Bankcard Brokers Employee Reviews & Sales Tacitcs

Should You Work For Them?

Key Points

Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Outside Sales Staff

Bankcard Brokers appears to market its services primarily through outside sales agents and traditional advertising. We are unable to find any Bankcard Brokers reviews that accuse the company’s sales team of deceptive conduct, and a good portion of the company’s marketing is actually dedicated to educating merchants about the basics of the industry.

No Misleading Rates

As another point in the company’s favor, the Bankcard Brokers website doesn’t list any misleading rate quotes or unrealistic guarantees. We see no cause for concern when it comes to Bankcard Brokers’ sales tactics as of this review. However, we always recommend that readers consider a third-party statement audit to find and eliminate hidden fees in their statements.

Our Bankcard Brokers Review Summary

Our Final Thoughts

Bankcard Brokers rates as a reliable high-risk credit card processing provider according to our rating criteria. The company has not received any public complaints and does not engage in deceptive sales tactics. We caution all readers to read and understand all contract terms before opening a merchant account with the company, as details about its pricing are scarce. At this time, Bankcard Brokers appears to perform at a level comparable to the top high-risk merchant account providers. We will continue to monitor client feedback about Bankcard Brokers and adjust our rating as necessary.

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Your Comments & Reviews

How Did Bankcard Brokers Treat You?

1 Responses

  • Cameron Joan

    I just had to share my outstanding experience with Bankcard Brokers! As a business owner, finding the right payment processing partner is crucial, and I hit the jackpot with these guys.

    From day one, the team at Bankcard Brokers impressed me with their knowledge and expertise. They took the time to understand my business needs and recommended a tailored solution that perfectly matched my requirements. It’s refreshing to work with professionals who genuinely care about their clients.

    What really sets Bankcard Brokers apart is their commitment to transparency. No hidden fees or confusing jargon here! They laid out all the costs and terms in a clear, straightforward manner, so I knew exactly what to expect. It’s the kind of honesty you don’t always find in the industry.

    Setting up the payment system was a breeze, thanks to their user-friendly technology. Their support team was on standby throughout the process, answering all my questions promptly. I felt fully supported and confident as we went live.

    Since partnering with Bankcard Brokers, my payment processing has been smooth sailing. The reliability and speed of their service have impressed both me and my customers. And speaking of customers, they’ve noticed the seamless checkout experience too, which has undoubtedly boosted customer satisfaction and loyalty.

    One feature that I adore is their advanced reporting and analytics. I can access real-time data on transactions, track sales trends, and gain valuable insights into my business’s performance. It’s like having my own data analytics team at my fingertips!

    In conclusion, Bankcard Brokers has been an absolute game-changer for my business. Their expertise, transparency, and top-notch technology have made payment processing effortless and efficient. I wholeheartedly recommend Bankcard Brokers to any business looking for a reliable and trustworthy payment processing partner. They’ve won me over as a loyal and happy customer!

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We are committed to ensuring the accountability of credit card processors by bringing transparency to their business practices. Our primary objective is to to expose unscrupulous processors that impose substantial rate markups, unjustifiable fees, and exploitative contracts that result in substantial losses for small business owners.

We have been in operation since 2009, diligently conducting comprehensive research, publishing extensive reviews, and monitoring more than 1,000 payment processors. Our expertise in the merchant services industry has garnered recognition from esteemed publications such as the Los Angeles Times, INC Magazine, The Atlantic, and the Miami Herald, among others.

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