Benchmark Merchant Solutions Reviews & Complaints

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4
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How did they treat you? ▼

Pros & Cons
Pros: Cons:
24/7 customer support. High processing rates (2.20% - 4.99%).
No outstanding lawsuits. Contract cancellation difficulties.
"A+" BBB rating. Hidden charges reported.
Offers Zero Cost Processing. $495 early termination fee.
Flexible, reliable service. Uses independent resellers.

Company Overview

Based in Amherst, New York, Benchmark Merchant Solutions is a merchant account provider that offers startup business solutions and payment processing for businesses of all sizes as well as non-profit organizations. Benchmark Merchant Solutions does not list its founding year on its website, but the Better Business Bureau states that the company began operating in 2008. Benchmark is a reseller of EVO Payments International.

Benchmark Merchant Solutions Payment Processing

Benchmark Merchant Solutions processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions, e-commerce solutions, mobile solutions, and non-profit fundraising solutions.

Benchmark Merchant Solutions POS: Seamless Payment Experience

Benchmark Merchant Solutions offers a comprehensive POS system that accepts a variety of payment methods, including credit and debit cards. Their system is designed to be user-friendly and efficient, reducing transaction times and offering a seamless payment experience for customers. With its capacity to integrate with existing systems, businesses can easily incorporate Benchmark's POS into their operations.

Mobile Payment Processing with Benchmark

For businesses that operate in varied locations, Benchmark provides a mobile payment processing solution. This service allows businesses to accept credit card payments through a mobile device, making it a fitting choice for food trucks, pop-up stores, or any business model that requires mobility. Benchmark's mobile processing service is compatible with many smartphones and tablets, ensuring a wide range of accessibility.

Benchmark's E-commerce Payment Solutions

To cater to online businesses, Benchmark Merchant Solutions provides a robust e-commerce payment gateway. This online payment processing service allows businesses to accept credit card payments from customers around the world securely.

Customizing with Benchmark's Payment Gateway Integrations

Benchmark Merchant Solutions stands out with its capacity to integrate with a wide range of payment gateways. This flexibility allows businesses to customize their payment processing system to match their specific needs.

Benchmark Merchant Solutions Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Overview of Customer Feedback

Our investigation reveals approximately 5 negative reviews of Benchmark Merchant Solutions, with a few labeling the company as a ripoff or scam. Many of these concerns were related to a merchant cash advance program offered by one of the company’s ISOs. Benchmark Merchant Solutions has reportedly taken steps to discontinue this promotion and to resolve the issues of the affected merchants. Other complaints focus on delays in account deposits and charges related to early contract termination. We encourage readers to share their own experiences with Benchmark Merchant Solutions in the comments below to enrich our understanding of the company.

Benchmark Merchant Solutions Lawsuits

No evidence of class-action lawsuits or Federal Trade Commission (FTC) complaints against Benchmark Merchant Solutions has been found in our research. Clients seeking alternatives to litigation can report their experiences to appropriate supervisory bodies.

Customer Support Offered by Benchmark Merchant Solutions

Benchmark Merchant Solutions provides customer support through a dedicated phone number and a contact form available on their website. The effectiveness and directness of these channels in connecting to customer support are not fully verified.

Contact Information for Benchmark Merchant Solutions

  • (877) 382-6262 – Toll-Free Customer Support

Based on available reviews and feedback, Benchmark Merchant Solutions has not yet reached the status of a top-rated payment processor for customer service. However, we acknowledge the steps taken by the company to address previous issues and improve their services.

Benchmark Merchant Solutions Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Under 5 Complaints

Benchmark Merchant Solutions currently has an “A+” rating with the Better Business Bureau and is not BBB accredited at this time. The company has received 0 complaints in the past 36 months.

What Merchants Say

Benchmark Merchant Solutions has no informal reviews in the last 3 years. One former review cited difficulty canceling the merchant account:

Hidden charges totaling almost $100 per month. Impossible to cancel contract. Asked for a copy of the contract took over a month to email over and charged another $98.24 for the month of June. Called back and still account is open and will not cancel. Manager is never available. Horrible and rude comments on the phone.

Clients who find themselves in this situation are advised to take steps to cancel their merchant account without paying a fee.

An “A” Performance

In light of the company’s clean complaint record, we agree with the BBB’s rating at this time.

Benchmark Merchant Solutions Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates 2.20% - 4.99%
Equipment Leasing Yes

Three-Year Agreement

Benchmark Merchant Solutions previously disclosed a three-year contract term with automatic renewal for one-year increments on their website, now removed. An early termination fee of $495 and several monthly charges have been confirmed by client feedback. Being an EVO Payments International reseller, Benchmark Merchant Solutions’ contract terms might closely align with those of EVO. Typically, an EVO Payment International agreement includes a PCI compliance fee of $120 annually. The contracts also tend to feature long-term, non-cancellable equipment leases, leading to costs significantly above purchasing credit card terminals outright. Business owners are encouraged to review our selection of the top merchant services for better alternatives.

Industry-Standard Terms

The terms of Benchmark’s contract are in line with industry standards. Despite this, the scarcity of complaints regarding the company’s pricing structure suggests that many clients are content with their service. Consequently, Benchmark Merchant Solutions has been given a “B” rating in this area. Nonetheless, it’s recommended that businesses evaluate Benchmark’s rates alongside those offered by affordable merchant account providers. For individuals with detailed insights into Benchmark Merchant Solutions’ standard agreement, your contributions in the comments section would be greatly appreciated.

Benchmark Merchant Solutions Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Yes
Misleading Marketing No
Discloses All Important Terms No

Third-Party Resellers

Benchmark Merchant Solutions appears to primarily market its services via independent sales offices and traditional advertising. The use of independent resellers is commonly linked to elevated complaint rates in the credit card processing industry, and we have located a handful of Benchmark Merchant Solutions reviews that accuse the company of misrepresentation or nondisclosure of terms.

This does not compare favorably to our list of best credit card processors.

Sales Complaints

At least one Benchmark Merchant Solutions complaint stems from undesired telemarketing from the company, but many older complaints almost exclusively appear to be related to a merchant cash advance promotion conducted by one of the company’s ISOs in 2012 and 2013. Clients specifically complain of being promised large cash advances in exchange for opening merchant accounts but never receiving the cash advances. The company has since taken steps to correct the issue, but it appears that these Benchmark Merchant Solutions complaints were a direct product of its sales infrastructure. We have therefore lowered the company’s score slightly in this category.

No Deceptive Marketing

To its credit, BMS does not appear to advertise any misleading rate quotes or unrealistic guarantees in its official materials. If you suspect that you have had undisclosed Benchmark Merchant Solutions fees added to your Benchmark Merchant Solutions contract, we recommend seeking a third-party statement audit to eliminate hidden charges.

Our Benchmark Merchant Solutions Review Summary

Our Final Thoughts

Benchmark Merchant Solutions stands out as a reliable credit card processing provider, based on extensive data collected. The majority of grievances lodged against the company are seemingly tied to previously resolved issues, indicating an improvement in practices or resolutions that have mitigated these older problems. Despite its commendably low rate of complaints, the company’s contract terms remain typical of the industry, which stops it from achieving the exceptional value provided by the leading payment processors in the market. This aspect slightly hampers its ability to compete at the highest level, as the contract terms often dictate the flexibility and satisfaction merchants experience. While Benchmark shows promise, businesses might find better terms and services with top-rated merchant account providers known for their superior contract offerings and customer-first approaches.

Location & Ownership

Benchmark Merchant Solutions is a registered ISO/MSP of Deutsche Bank AG, New York, New York, and the company is headquartered at 4053 Maple Rd Ste. 199, Amherst, NY. Schneur Kamensky is listed as Director of Operations at Benchmark Merchant Solutions and Daniel Gellman is listed as owner.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Benchmark Merchant Solutions Treat You?

3 User Reviews

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